Upgrade from CS6 fails at payment

Trying to upgrade from CS6 to Team CC (have now tried 4 times but keep getting this message with no explanation and no obvious number to call in the UK). Could someone from Adobe contact me?
We're sorry, but we're having trouble processing your order. Please come back and try again later. To finish your purchase immediately, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here.

According to this page you qualify
https://creative.adobe.com/plans
What tells you that you don't qualify? Have you tried going through the joining process and been knocked back?

Similar Messages

  • Upgrading from CS6 to CC causes the extention .prproj to become corrupted.

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  • Upgrade from CS6 to CC: please answer my question

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    Taking a new subscription on the basis of existing CS6 will not affect your CS6 perpetual product. You will still have your CS6 license with you and can use it afterwards.

  • Is it possible to upgrade from CS6 Extended version 13.0 x64 to the latest version?

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  • How to upgrade from CS6 to CC?

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  • How do I transfer all of my Preferences, etc. when upgrading from CS6 to CC

    Hello,
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    The best option is to use Migration Assistant to restore your data from the old computer, and as you have a Time Machine backup of the old MacBook, use that backup.
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  • Mercury Hardware Acceleration disappears when upgrading from CS6 to CC.

    I have an iMac (27-inch Mid 2011 AMD Radeon HD 6770M 512 MB) with 16gb of memory.
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    Ian.
    PS. I first posted this in the CC forum. And was, quite rightly, told to post it here…. :-)

    They actually didn't raise it.  It's always required 1GB.
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  • Keeping plugins when upgrading from CS6 to CC

    I just went from Snow Leopard to Mavericks on my mac pro and so I am also upgrading from Premiere Pro CS6 to CC. I'm curious if there is an easy way to make sure all of my plugins come along for the ride.  Or, do I just need to check all my plugins, write a list of what I have and then after I install CC, install everything from my plugin list?
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    Some plugins have new installers for CC.
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  • Upgrading from CS6 to Dreamweaver CC "up to date" does not allow installation of new product.

    I'm trying to upgrade my mac from CS6 to dreamweaver CC, but my adober app manager says my dreamweaver is up to date. I know this is not true because I don't have the insert edge animate project button which the new dreamweaver CC advertises.
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    Save you breath: The CC versions won't be available before Monday.
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  • Upgrading from CS6 Design & Web to CS6 Master Suite. (Windows vs. Mac)

    I bought the CS6 Design & Web Premium for Windows and want to upgraDE TO cs6 Master Suite. It's not an option in the products pull down menus. Only "upgrade" options are to CS5, CS5.5. There is not upgrade option to upgrade to CS6 master Suite.
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    Order an Adobe product platform swap or language swap
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  • What happens to plug-ins for Premiere Pro when upgrading from CS6 Production Premium to CC?

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  • Upgrading from CS6 to CC

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  • Yosemite Upgrade from Maverick Fails

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    marinko70 wrote:
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