Upgrade from CUCM and Unity 3.x to CUCM Business Edition 8.5

I'm trying to find the recommended upgrade path from CUCM 3.x and Unity to 3.x to a single CUCM Business Edition 8.5 server. As far as I can see there is no migration strategy from call manager cluster environment to a Business Edition environment. If there isn't has anyone done this and if so what steps did you take. As it stands right now I'm thinking of building it fresh but I would think there would be some more efficient way to do it. Any suggestions?

Hi Philippe
Not necessarily. If you're going to BE6K, then there should be a path to upgrade each of your applications from their current versions. As BE6K implements CUCM and CUC as separate VMs, you should simply be able to follow the well documented mechanisms to upgrade these platforms.
If you're going from Unity to CUC (any versions), then you'll need to use COBRAS for this available form the unitytools web site.
The method I've used for for CUCM upgrades (7.1(5) and higher).
1. Build CUCM under VMware at the same release as your physical appliance with same IP address and hostname (obviously put this on an isolation VLAN).
2. DRS backup current PUB and DRS restore onto new VM.
3. Upgrade new VM PUB to whichever release you want to get to following standard upgrade instructions. Note you may need to get a temporary V7 license from Cisco for this, otherwise you may not be able to upgrade (you'll receive a message saying upgrades not allowed in grace license period).
4. Rehost existing CUCM licenses. If you're going to V9, carefully check your license status before doing the upgrade. There's a few gotachs here, one recent one is that analog devices attached to VG2XX gateways now consume licenses whereas they didn't in earlier versions of CUCM.
If you're going to BE5K then it will be a manual process start to finish using BAT for CUCM, although COBRAS should work for Unity to CUC.
HTH.
Barry Hesk
Intrinsic Network Solutions.

Similar Messages

BE5K to Virtual CUCM and Unity Connection 10.5(2)?

Hi,
I am migrating a CUCM and Unity Connection 8.6 from physical server to CUCM and Unity 10.5(2) and I estimate about 2-hour effort with PCD to migrate the CUCM to be ready for testing. Not sure about Unity Connection Part though. The physical server is serving 120 users with 3 remote locations(via MGCP) and complex integration with other systems. I only done greenfield deployment before...no migration/upgrade experience...
Simple/not simple questions:
1. Will the 2-hour be enough for CUCM?
2. PCD doesnot seem support migration of Unity Connection to 10.5. What is the recommended approach? Gradually move data or cutover?
3. From your experience, how long it takes for upgrading/migrating Unity Connection?
I have these 2 documents from Cisco as my reference, any other recommendations?
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/ucmapMigrate/10_5_1/CUCM_BK_M24251C0_00_migrate-procedure-for-cucm_1051/CUCM_BK_M24251C0_00_migrate-procedure-for-cucm_1051_chapter_01.html
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx/10xcucrug022.html

Thanks for pointing it out. I did not realize BE5K is not supported by PCD.
Will this be my next best bet then:
Install version 8.6.2 VM in ESXi
Export info using BAT from BE5K
Import info into 8.6.2 VM on ESXi
Upgrade the 8.6(2) VM to v10.5.x (via PCD I guess)
Test then discconnect BE5K
If I am correct, will 4-hour be enough?
I also saw some other suggested to do in-software upgrade to 9.x than export... I just feel that is too risky...BE5K is already a single point of failure what happens if in-software upgrade failed...

Upgrade from Training and Events managment to SAP LSO

Hi,
We've upgraded from Training and Events management to SAP LSO 604 and during that process we have run the execute booking relationship harmonization node in IMG.
We still have references to Business event groups and Business event type in themaster data catalog instead of Course groups and Course types. Are we missing something?
Thanks,
Swathi.

Hi Swathi,
You have not missed anything, they resemble the same both in TEM & LSO so dont worry.
Go Ahead >>>>>>>>>>>>>>
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Rafi

I own Creative suite 5, itself an upgrade from cs3 and want to open Nikon d800 files

I own Creative suite 5, itself an upgrade from cs3 and want to open Nikon d800 files?

Hi,
From within photoshop cs5 go to Help>Updates to install the latest updates for your cs5 applications
including camera raw 6.7 which should open the D800 camera raw files.

Can you sync PINs between CUCM and Unity Conneciton

I am using the latest 8.6.x versions of CUCM and Unity Connection. I know that you can LDAP integrate both to (indirectly) keep the passwords synchronized, but is there are way to keep the PIN in CUCM and the PIN in Unity Connection synced?

No there is not. This is a common feature request; feel free ot reach out to your Cisco AM and express your interest in it.
Please remember to rate helpful responses and identify helpful or correct answers.

Upgrade from Cisco Unified CM 4.2 to CUCM 6.0

We are planning an upgrade from CUCM 4.2 to CUCM 6.0 in March, 2009. Is it significantly different? Should I try to get some training classes before upgrade? Or are functions esentially the same?

Hi Mary,
Happy 2009 my friend!
First off, if you can get some training it's always a valuable thing. That being said, functionally, the knowledge that you have gained while working with CUCM 4.x versions will carry across nicely. So you won't be working "in the dark" here. The look and feel is quite different but is not a "show stopper".
If you get some time to play in the "lab" you should be good to go.
Here is one Cisco Press book that is good for CUCM 6.x studies;
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a CiscoÂ®-authorized, self-paced learning tool for CCVPÂ® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.
This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco UnityÂ® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.
Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.
https://ciscobookstore.informit.com/bookstore/product.asp?isbn=1587054833
Hope this helps!
Rob

I upgraded from 3gs and want to use my old 3gs as an ipod. how can i update my new apple ID on the 3gs as it still shows a previous one that I had?

I recently upgraded from 3Gs to Iphone4 and want to use my old 3Gs as an ipod. how can i update
the user ID on the 3gs to a new one that I have as it is still showing a previous user ID?

Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.

Upgrade from 2005 and 2008 R2 to 2012 SP2

My project is getting ready to upgrade from SQL Server versions 2005 and 2008 R2 to SQL Server 2012.
Is there any known issues that we should look out for?
For SQL Server 2005, we are only running the Database Engine, Full text search and SQL Server Agent.
For SQL Server 2008 R2 we are running Database Engine, Full Text Search, SQL Server Agent, Analysis Services, Reporting Services, and Integration Services.
DJ

Hello,
A new full-text search service was introduced on SQL Server 2008, so about upgrading full-text search from SQL Server 2005 to SQL Server
2012, please read the following article:
http://msdn.microsoft.com/en-us/library/ms142490(v=sql.110).aspx
On the post-installation tasks, please repopulate the full-text catalogs.
To what edition of SQL Server 2012 you are upgrading? Do you know about the core-based Enterprise licensing
Have you run Upgrade Advisor? Please read the following technical article too:
http://download.microsoft.com/download/9/5/3/9533501A-6F3E-4D03-A6A3-359AF6A79877/SQL_Server_2012_Upgrade_Technical_Reference_Guide_White_Paper.pdf
About Analysis Services, please read the following:
http://technet.microsoft.com/en-us/library/ms143742(v=sql.110).aspx
http://technet.microsoft.com/en-us/library/ms143229(v=sql.110).aspx
http://technet.microsoft.com/en-us/library/ms143682(v=sql.110).aspx
Hope this helps.
Regards,
Alberto Morillo
SQLCoffee.com

Upgraded from Tiger and Mail is unresponsive

Hey gang-
Well tonight finally made the plunge and upgraded from Tiger 10.4.11 to Leopard 10.5.6. Naturally one of the first apps I tried was the new Mail 3.5. Unfortunately it is absolutely dead. Clicking Get Mail does nothing, and none of the email in my .Mac Inbox displays. Neither does any of my email saved locally, even though all the folders from the Tiger version of Mail are there. Clicking on each looks as though they are empty.
I have good internet connectivity, as Safari works fine. It appears that all my Mail account data transferred correctly- all my account server data is there.
FWIW, when I look at Activity in Mail, it shows two activities- both called "Gathering Children from disk for local account".
Also of interest- the only way to quit Mail is with Force Quit.
Gaccch this is a bad way to start with Leopard! Any ideas how to get Mail working?
Thanks!
Dave

Thanks to Adam I found the reply here:
http://discussions.apple.com/thread.jspa?threadID=1849306&tstart=0
Alas I think I'm going back to Tiger...

Uninstall v5.5 upgrade from v4 and reinstall v5.5 on new PC

I am working on v5.5 which was enabled via an upgrade CD from v4. I have the serial numbers of both v4 and v5.5.
Could someone confirm the following is the right way to transfer Captivate v5.5 upgrade from v4 to a new lap top.
1. On old lap top (connected to the internet) go to Help/Deactivate and select "Deactivate Permanently"
2. On new lap top start v5.5 installation (see question below)
3. When requested enter upgrade v5.5 serial number, then v4 serial number
Any idea where v5.5 download link is located?
Thank you as always...
Noel

Thanks Rod,
I have just had information from TCS Support who have provided me with a link to v6 download page from where I can access two files for v5.5 and after saving both files I am advised v5.5 will start installing on my new PC.
I just hope it is as easy as the message makes it out to be....
Noel

Upgrading from sgd and sgdgw 4.5.907 to 4.6

I have gone through the docu, but found no exact explanation how to upgrade an exisiting
1.) sgd 4.5.907 to sgd 4.6 preserve the existing setup
2.) sgdgw 4.5.907 to sgd 4.6 preserve the exisiting setup like verisign certficate. The last time I tried to change the versign certificate, this took me ages.
any help I appreciate, thomas
Edited by: turbotiga on 30.10.2010 02:53

Hi Thomas,
Please install an extra machine with version 4.5_907.
- Then join your existing array and have all your array and ens settings synchronized.
- Detach the new server
- Upgrade your new server to version 4.5_933
- Upgrade your new server to version 4.6_911
You now know or the upgrade is successful and you can either upgrade the old or use your "clean" new server and take the "old" one out.
Moving a certificate should not be difficult. Take your time testing the procedure. You could use a temp server and test the certificate installation by overwriting your local DNS lookup by editing your local hosts file.
Regards,
Arno Staal
Divider B.V.

CUCM and Unity LDAP Support for Server 2008 R2

I am planning on upgrading our Primary DC from Server 2003 Standard to Server 2008 R2. We current have 2 CUCM's version 7.1.5.31900-3 and 1 Cisco Unity version 7.0 (2). Both reference LDAP and/or GC. I need to know will everything break once I demote the 2003 DC. I already have one 2008 R2 domain controller in place. Also is the 2008 R2 domain functional level supported?

Hi,
The directory hierachy for a backup taken using windows server backup will be something like this:
\WindowsImageBackup\<ServerName>\<Backup datetime>\<guid name>.vhd file along with some xml config files.
The directory heirachy above suggests the backup was not taken using Windows Server Backup, at least directly, if it is taken using some software scripted over windows server backup, the .chm file may belong to that software.
The .vhd file created by windows server backup is not mountable in readonly mode, it is mountable in readwrite mode only.
Thanks,
Abhinav
This posting is provided "AS IS" with no warranties, and confers no rights

Serial number problem upgrading from Tryout and 5.1 to 5.5 CS Standard

Hi
Long one...!
I bought a new iMac and CS5.5 Design Standard. Installed it. Didn't have my education serial at the time so ran as trial. All good.
Received serial from Adobe. Put it in and Indesign was OK with it and upgraded to 5.5, but others stayed as Tryouts. Reinstalled, same problem.
Contacted Adobe who said the serial was for Windows. After much messing around they issued another serial. Put it in. It changed when I put the disk in to try and reload. (Last four digit box changes itself to XXX). Other two packages went from Tryout to 5.1.
Uninstalled whole package and reinstalled using the code Adobe Support gave me. Indesign back as 5.5 but other two still only 5.1
Why might this be?
You don't have to read the following but it may help.
Thank you for answers or suggestions. At wits' end here!
Sam
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Arun Kumar.
sam: Hello
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi! Sam.
sam: My copy of CS design standard says my serial number isn't correct
Arun Kumar: May I please have your email address registered with Adobe while I review your request?
sam: .......................
Arun Kumar: Thank you for the information.
Arun Kumar: I understand that you need assistance regarding serial number. Is that correct?
sam: You emailed me the serial after I sent in supporting evidence of eligibility and i pasted it into the startup. The startup seems to have gone but the prgarm still says trial version
Arun Kumar: Okay, sure I will help you with this.
Arun Kumar: May I have the serial number?
sam: "Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
sam: I pasted it into the box
Arun Kumar: Okay.
Arun Kumar: I checked with the serial number and it's correct.
Arun Kumar: Are you using the correct dvd?
sam: The suite installed and the nag screen's gone but the product still says it's a trial version
sam: I used the dvd provided
Arun Kumar: May I know which software trail version is installed on your machine?
Arun Kumar: Are we still connected?
sam: Sorry
sam: Creative Suite Design Standard 5.5
sam: Ai and PS say it's a tryout on the startup screen
Arun Kumar: In this case, I suggest you to uninstall the trail version and install the Design Standard CS 5.5 with the help of DVD.
sam: The dvd was where I installed what I have from
sam: I deleted and reinstalled PS as I thought there was another problem with it
Arun Kumar: May I know which software was there before you installing the software form DVD?
sam: Brand new iMac
Arun Kumar: Sam, you install it in trial version, there you will get option of help, click on help and register the serial number.
Arun Kumar: Your product will get converted to full version.
sam: I'm new to Macs. How do I uninstall it?
Arun Kumar: Don't uninstall it.
sam: OK. Can you give me a refernce for this case for itf it doesn't work?
Arun Kumar: With the help of DVD run the software and choose the trial version.
sam: Choose the trial version???
Arun Kumar: You will get two options when you will install it with DVD one is run the trail version and another is enter the serial number.
Arun Kumar: Did you got this two option when you installed the software?
sam: I was going to do it later! Shall I do it now?
sam: If you don't mind waiting...
Arun Kumar: Installation will take time and we can't wait for so much time.
Arun Kumar: I will provide you all the steps.
sam: OK
Arun Kumar: If you still get any problem, you can contact us back. We are available 24/7
Arun Kumar: When you will install the software, you will get two option.
Arun Kumar: 1) install on trail version.
Arun Kumar: 2) enter the serial number.
Arun Kumar: By both way you can activate the product.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............ Your Case Number:............ With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ........................
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: ...............
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:............... Your Case Number:................... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1........
Daniel Pedapenki: Design Standard CS 5.5--- ................
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............... this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.............
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: .................
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe .............0 With this response, we believe your issue is resolved and have therefore closed your case .. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ...............4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1.........
Daniel Pedapenki: Design Standard CS 5.5--- ...........
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is .........6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
You are not currently connected to a chat representative.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
.......Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: .-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:. Your Case Number:0207655150 With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.-4164
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: [email protected]
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:..........Your Case Number:......... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .-4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1630-0679-7505-5758
Daniel Pedapenki: Design Standard CS 5.5--- 1.4164
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is 1......-6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
You are not currently connected to a chat representative.
When I inserted the disk it came up with the serial loaded as ...............7313-xxx
Deleted all and reinstalled, IT! changed my code as above to ...............6201 and all seemed promising….... etc.!

Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob

After upgrading to Maverick, my computer will not upgrade from 10.6.8 to 10.9.5 My editing software will not run on my current version and I need this for my job! Please any help would be SO greatly appreciated!

Computer won't upgrade to 10.9.5 after Mavericks update.

This is all a little confusing now...let's stop and get the basics down so Chris and I are on the same sheet of paper:
What MacBook Pro do you have and how much memory and how much free space on the hard drive?
From the apple left side of the menu bar, About This Mac, More Info, System Report, Hardware and what does it show for Model Identifier?
You currently have Mac OS X 10.6.8 installed, downloaded 10.9.x from the Mac App Store? If so there should be an Installer for Mac OS X in the Finder, Applications folder if it has not yet installed. Exactly what does it give as the name for the installer and how big is it, should be a little larger than 5 GB.

What is the upgrade from CS3 and 3.5? do I want it?

Dear Community. I needed to reinstall CS3. The Software Disks got ejected from my iMac I thought the Software was defective. I went searching for a replacement.
I found the Version CS3.5 upgrade so I bought it for $221.00 or so. Then it dawned on me that the optical reader in my iMac might be at fault. I then bought an external disk reader. The Adobe Software is perfect at CS. What would this upgrade 3.5 do for me? I could return it.

Just to let you know. I confconfused myself. When I attempted to reinstall
my CS3 Standard Design, the disks spit out of my iMac. I thought the
software was corrupted or something. I went online and found this CS3.5
upgrade. I snapped it up. I guess from a Bookseller on Amazon. Then I began
to wonder if the optical disk was malfunctioning. So I purchased an
external usb reader. The Design Standard immediately installed. Here's my
replacement software.The Surprise is that it is the Design Premium
Application. Why would I return it I"m having a Ball so much power. Do I
really need it no, but I reallty want it nowI regretto have brought my
confusion onto others, One Happy Ending. Thanks, Leigh

Upgrade from CUCM and Unity 3.x to CUCM Business Edition 8.5

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