Upgrade from Flash CS4 Professional to CS5.5 Professional fails

I am informed that the serial number is valid but that it cannot find a version of Flash to upgrade from, despite the fact that CS4 is installed. On the drop down menu of valid products only Flash 5 is available. Any idea what's going on?

follow the link
http://kb2.adobe.com/cps/828/cpsid_82831.html
and for unlocking you need to contact adobe support

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