Upgrade from free EE to EE monthly pay (Samsung S6 edge) and it does not work

Hi, Today 28th of July, I upgraded from a free EE iphone 4S which i bought back in December 14 to a Samsung S6 edge.
Same operator. Same number. BUT I can't use it as it shows only "Emergency calls only". I also can't use my former phone as the mobile service has been disabled on it. The salesperson at carphone warehouse said that my contract would run the moment he finished my application (which was midday). SO I have paid for a service which I cannot use. I need my phone for my job.I would like to speak to someone at EE but as I don't have a phone I will have to use my work's phone which I am not allowed to do.
I feel disatisfied, very disatisfied by EE and it's not the first time. They are cheap but It seems that they do everything to disgust you from using them.
Regards,

Hi,
Carphone warehouse lied and it is not the first time if you read other peoples posts. EE are not responsible for them and they need to make the request to EE to transfer your account over I suspect to a new sim?
It can also take up to 48 hours at busy times and is obviously from the time CPW make the request.
Thanks,

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Upgrade from free EE to EE monthly pay (Samsung S6 edge) and it does not work

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