Upgrade from Professional 9 to Professional 10

Trouble upgrading Professional 9

The only upgrade available from Adobe right now is to Acrobat XI. Be aware that it does not run on VISTA. You can order the upgrade from the Adobe Store, though it is often confusing since they are pushing the cloud version now.

Similar Messages

  • Upgrade from Professional- to Enterprise Edition

    Hi,
    We would like to upgrade our DPS professional edition to an Enterprise edition. I can't find any information on the adobe website and the customer service gave me the advice to visit this forum. Does someone knows how to arrange this upgrade???
    Thanks!

    Go to http://www.adobe.com/products/digital-publishing-suite-enterprise.html and click on "BUY" in the tab bar across the top. That will take you to a form where you can fill in your information to have an Adobe representative contact you.
    Neil

  • Upgrade BOE Professional to BOE Premium

    I'm working with a customer who has BOE Professional installed and needs to upgrade to BOE Premium to take advantage of Dashboard Builder.  The version is XI3.1 with SP2.  They received a trial key from SAP while they wait for the permanent keys to be issued.  When that key is installed there is still no access to Dashboard Builder.  Looking in the CMC we see that no AA services are running in the SIA.  Is anyone familiar with upgrading from Professional to Premium?  What do they need to do to get those AA Services installed and running?
    Tom

    this is what i did in the past. goto Control Panel --> Add Remove Programs and select Business Objects and click modify.
    Then use your temp keys and select Dashboard or Performance Management in the tools. It should install the AA services. You need to configure the database for PM repository.

  • Have photoshop 6 on a dead pc laptop with windows XP.  Have a pc laptop that has been upgraded from Vista 64 bit (where photshop wouldn't install) to windows 7 professional 32 bit (clean install).  Photoshop still won't install. Also having reinstallation

    I have photoshop 6 on a dead pc laptop with windows XP.  Have a pc laptop that has been upgraded from Vista 64 bit (where phootshop 6 wouldn't install) to windows 7 professional 32 bit (clean install).  Photoshop still won't install. Also having reinstallation issues with pse6 on this same pc.  Pse6 was installed and working on vista 64bit version of the OS, now won't install on rebuilt windows professional 7 32bit (keeps giving me serial number not valid errors).  I'm not trying to pirate these programs.  Just want to reinstall them.

    you need,
    Windows 98, Windows 2000, Windows NT 4.0 with Service Pack 4, 5, or 6a, or Windows Millennium
    Microsoft Windows 98/Millennium/2000/NT 4.0 (Service Pack 4, 5, or 6a required)

  • How do I upgrade from Adobe Flash Professional cs5.5 to Adobe Flash Professional cs6?

    A couple of months ago, I was told by the live support team of Adobe, that I would be able to upgrade from flash cs5.5 to flash cs6 mac version, then I can change that to the windows version for $100. Now I am ready to upgrade and switch, but I am unable to find the upgrade for the USA, only for Africa. When I go to change the country to USA, it brings my to a cyclical clicking of links that never leads me to the actual flash cs6 purchase page, it only brings me to the purchase page for Flash CC, which I don't want. I am skeptical that the flash cs6 purchase page with Africa as a location was even a legitimate adobe webpage. Here is the page I was brought to by google (google was the only thing able to bring me to the page, I can't find it via adobes website) :  Adobe Store - Adobe Flash Professional CS6 - Upgrade. I don't want to have to download from overseas (Digital River Ireland Ltd.) if this is even legitimate. The fine print said international purchases may incur an extra charge by my bank which I would love to avoid. Someone please help me, my Macbook broke last year and I have had a digital copy of the mac version of flash cs5.5 for a few years which I payed 700 dollars for, and now I have a windows laptop and the mac version of flash cs5.5 is useless to me now unless I can solve this issue! Thanks guys if you are able to help.

    If you don't want to go the Cloud route and subscribe then Adobe still sells CS6 (online only) via their website
    http://www.adobe.com/au/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_s l_creativesuite6.html
    (make sure you're in the NZ store - check the Country the link above the Copyright at the bottom LHS of the page)
    Select your product then click Buy
    I want to buy: Select Upgrade from the dropdown menu
    I own: <select your existing CS5.5 product>
    Complete your purchase.
    Upgrade cost depends on which CS5.5 suite you own and which CS6 suite you want to upgrade to.

  • NB550D - Upgrade from Windows 7 Starter to Professional

    Dear All,
    I recently bought a Toshiba NB550D and need to upgrade the pre-installed Windows 7 Starter to Windows 7 Pro. I tried the (preinstalled) Anytime Upgrade Wizard but this does not work. I get stuck in the wizard because - as he tells me - "You might need to change locale or language settings to purchase Windows Anytime Upgrade online". I learned that in order to use Anytime Upgrade the locale settings must be identical to those of the country where your billing address is located. For me this country is Switzerland, so everything needs to be in German.
    The problem is, the Windows 7 Starter installation always uses English as "Display Language" and this cannot be modifed after installation. I tried rolling back the installation but there is no choice possible, it is always English. All other locale and language settings can be modified.
    My questions:
    - Is there a way to force the display language of Windows 7 Starter to German (either before or after initial installation)?
    - Is there a way to upgrade to Windows 7 Pro circumventing the problem, e.g. by using a different approach than the anytime upgrade wizard?
    - Any other suggestions which might help?
    Thank you
    gg

    Hi buddy,
    This is depending on the preinstalled Windows 7 Starter. If Windows 7 Starter was preinstalled in English language just an upgrade to an English version of Windows 7 Professional is possible. So you cant upgrade from English to German for example, therefore you have to buy a new Windows 7 version.
    So either you buy a new Windows 7 Professional version in German or you upgrade to Windows 7 Ultimate. The Ultimate version provides MUI (Multilingual User Interface).

  • Upgrade from Flex Builder 3 Professional to Flash Builder 4 Standard?

    Hi,
    I currently own a license to Flex Builder 3 Professional, and I would like to upgrade to Flash Builder 4 Standard. I do not need the extra features included in Flash Builder 4 Premium, and it costs three times as much as the Standard upgrade.
    However, none of the upgrade pages say if my particular upgrade path is possible or not. I talked to a sales rep on the phone, and he thought it would be fine, but didn't know for sure. Can anyone give me the official word if it is possible to upgrade from FB3 Pro to FB4 Standard?

    Hi,
    I don't think that "downgrades" from FB3 Pro to FB4 Standard are officially supported. You might be able to negotiate with a Sales Rep to make an exception for you though, for a discounted price on a non-upgrade version of FB4 Standard.
    Alternatively, if you have any interest in CS5 Web Premium (or have any Adobe products qualifying for a CS5 upgrade), FB4 Standard is included with that Suite now.
    -Chris

  • Can a CS5 Professional license, upgraded from CS2 Educational license, be transferred?

    As I understand it:
    1. Educational Licenses cannot be transferred
    2. If you upgrade an Educational to a Professional, it replaces the old license (stop me if I'm wrong)
    So, I just want to know if the newer, Professional license can be transferred to another person, just like any other professional license?

    Once one has a full license (they are not known within Adobe as a professional license), it does not matter whether it was obtained via an upgrade from an academic or educational version or not. The license has the same transfer privileges as if the full product, not an upgrade, was purchased. Once the upgrade is completed and you transfer the license, you may no longer use the original academic or educational license.
              - Dov

  • Why do I need professional installation if only upgrading from U100 to U200?

    Why do I need professional installation if only upgrading from U100 to U200? Isn't this done remotely? And even if I need new equipment, why isn't there a self-install option?

    I don't see why you need someone to come out.  I assume U100 is the same as U-Family which means you have a DVR already. 
    Doesn't make sense to me either.
    I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
    See what they say.
     

  • CSM upgrade from standard 25 to professional 50 Upgrade

    Hi,
         I have the license for upgrading CSM standard 25 to professional 50(CSMSTPR-U-4.0-K9).  Would like to know the upgrade procedure. Can I directly upgrade from the standard to professional with only the license upgrade or do i need to do a full/fresh instalaltion of Professional.  Pls. help.
    Thanks and Regards,
    Rajeesh P

    Hi Rajeesh,
    You only need to install your professional license on your standard setup and you should be good to go, no need to start from scratch.
    Regards,
    Nicolas

  • Upgrade from Single Edition to Professional

    We have just upgraded to Professional from Single Edition. When we submit our folio (for iPhone) to the App Builder we are asked for a Title ID and password. We put our Adobe ID and password and only got: “Bundle account has no publication“
    This is now the standard message we get, even if we are only updating older Single edition apps!!
    We need an answer to this problem a.s.a.p
    ... Help please.
    thank you,
    Yngvi

    Yes, you need a different Adobe ID for each app you create. That's how you determine which folios you publish appear in which apps. You might want to read the getting started guide for pro publishers.
    http://www.adobe.com/content/dam/Adobe/en/products/digital-publishing-suite-family/pdfs/dp s-getting-started-guide.pdf

  • Can I upgrade from Acrobat 8 Professional to Acrobat XI?

    Can I upgrade from Acrobat 8 Professional to Acrobat XI?
    Or I need to buy a full package of the software?

    Hi,
    I am moving your posting from Acrobat.com forum to Acrobat forum.
    Hisami

  • Upgrade from Flash CS4 Professional to CS5.5 Professional fails

    I am informed that the serial number is valid but that it cannot find a version of Flash to upgrade from, despite the fact that CS4 is installed. On the drop down menu of valid products only Flash 5 is available. Any idea what's going on?

    follow the link
    http://kb2.adobe.com/cps/828/cpsid_82831.html
    and for unlocking you need to contact adobe support

  • Switching from Professional Edition to Single Edition

    Hello,
    I am considering downgrading my app from Professional Edition to Single Edition with the CC. I have some questions I cannot find on the FAQ.
    How do fulfillments work for a Single Edition?
    Our app is free. Do we still have to purchase fulfillments? Are unlimited downloads/views included?
    Is the webviewer option available?
    Can I submit and launch additional single folio apps upon approval from iTunes?
    Are single edition apps available for iPad only?
    I am finding conflicting information. On the comparison chart it shows that you can PREVIEW your app on multiple devices. Can I launch an app on iPhone, Android and iPad?
    I currently meet all the neccessary requirements for my app. Certificates, Apple Dev license, and everything is set up with iTunes Connect. Can this information "roll over"/be applied if I cancel my professional Edition and move to the CC Single Edition?
    Is social sharing available?
    Your help is appreciated. Thank you

    How do fulfillments work for a Single Edition?
    There are no fulfillments in Single Edition. The content is packaged into the app you submit to Apple. Bob Levine has a good place that explains the basics of Single Edition vs. multi-issue apps: http://boblevine.us/digital-publishing-suite-101-single-edition-vs-multi-folio-apps/.
    Is the webviewer option available?
    No.
    Can I submit and launch additional single folio apps upon approval from iTunes?
    With a Creative Cloud account you can currently create as many Single Edition applications as you want, but those are individual applications. See the link I posted above for more details on this.
    Are single edition apps available for iPad only?
    Correct. Single Edition apps are only supported for iPad.
    Can this information "roll over"/be applied...
    Your iTunes developer account and certificates are completely independent from DPS. You can use the same developer account and certificates to create Single Edition apps as a Creative Cloud customer.
    Is social sharing available?
    No.
    Neil

  • Upgrading from TCS 2.0 to TCS v. 2.5 - Know What You're Getting!!!

    I'm not the type to normally write in forums but I just went through 2 days of customer service and technical support hell and thought I would share the experience with the sole motivation being to spare fellow TCS users the aggravation and make you aware of a possible disconnect between sales and technical support - know what you`re getting!!
    Yesterday I purchased the upgrade from TCS 2.0 to TCS 2.5 from the Adobe online store as an electronic download. After receiving a confirmation email I logged into my Adobe account and noted that the download page contained 2 serial numbers, one for Photoshop CS5, one for Captivate 5 and then a zip folder for UPDATES only to Framemaker and Robohelp and also 2 language packs for text-to-speech for Captivate 5. Obviously I was missing links to Framemaker, Robohelp and Acrobat.
    The goal of my purchase was to procure an additional licence in order to install TCS v 2.5 on 2 additional computers so, I had a sick feeling that I may have misunderstood what was offered in the upgrade; I then had the following conversation with Adobe`s Chat Live Now (excerpted from transcript):
    Me: Hi. I just  purchased the upgrade from TCS 2.0 to TCS 2.5. My expectation was that  this contained all programs within the suite yet on my downloads the  only programs that are listed are Photoshop CS5 and Captivate 5. Does  this upgrade package not include the ability to install Framemaker,  Robohelp and Acrobat. I purchased on the assumption that the upgrade  would constitute an additional licence for these products as well. Was I  wrong?
    Perkins: ...TCS includes all programs, you need to select those programs while installing.
    Me: Okay, I'm just  downloading it now so I will confirm that it does, in fact, include all  of the programs. So just to clarify, my original understanding was  correct and the upgrade provides me with 2 additional licences for TCS?
    Perkins: Yes. You can install 1 copy of the software on 2 computers with same Operating System.
    Okay - fair enough, I then re-visited the Adobe Technical Communication Suite 2.5 web page under Upgrade--Reasons to Upgrade where it states:
    ``Work with full new versions of Adobe professional tools for technical  communicators and help authors, including Adobe® FrameMaker® 9, Adobe  RoboHelp® 8, Adobe® Captivate® 5, Adobe Acrobat® 9 Pro Extended, and  Adobe Photoshop® CS5 software``.
    Now to me, FULL means full versions. I subsequently entered customer service hell and spent an hour and a half on the phone being transferred through 5 different people, none of whom were familiar with the contents of the Technical Communication Suite. It took forever jsut to get them to understand that I weas upgrading from TCS version 2.0 and NOT trying to upgrade from Photoshop CS4 and Captivate 4 directly. Eventually my question as to whether I was entitled to an additional licence for Framemaker, Robohelp and Acrobat Pro Extended was elevated to Tier 2 and I was told I would be contacted by Adobe. Today I received a voicemail and email stating that I should install Framemaker, Robohelp and Acrobat Pro Extended from my original TCS v 2.0 installer. I subsequently did so (successfully) and then installed Captivate 5 without issue.
    The next challenge arose with Photshop CS5 - the serial number, according to the installer, was invalid. Back to customer support who referred me to technical support - turns out the download link on my Adobe account download page was for a Chinese language-only version of Photoshop Extended which doesn`t even come with TCS 2.5! So, another 90 minutes on the phone throughout which I keep seeking clarification, does TCS 2.5 grant me an additional licence for Framemaker 9, Robohelp 8 and Acrobat 9 Pro Extended...
    Technical Service states they can send me a physical disc with installers for Photoshop CS 5 and Captivate 5 and then CONFIRMED that I am NOT entitled to any additional licences for Framemaker, Robohelp or Acrobat, I am ONLY entitled to the 2 installs under the original TCS version 2 licence. This of course runs completely contrary to the literature on the website and my conversation with Live Chat Now. In disgust, I have submitted a refund request.
    Just for kicks I decided to again try to clarify with Live Chat Now what products that I, as a customer, receive a licence for by purchasing the upgrade to TCS v 2.5 and have pasted the transcript of that chat as follows;
    Me: Can you please  confirm for me whether upgrading from the Adobe Technical Communication  Suite version 2.0 to version 2.5 entitles me to 1 additional licence for ALL of the applications that constitute the Technical Communication  Suite (i.e. Robohelp, Acrobat, Framemaker, Captivate, Photoshop and  Presenter) OR does it merely entitle me to 1 licence to install  Photoshop CS5 and Captivate 5 in conjunction with my pre-existing TCS  2.0 installation?
    Morph: Give me a minute, I&#146;m reading it.
    Me: sure
    Morph: When you place the order for upgrade, you will get new products.
    Me: I understand that I will get Photoshop CS5 and Captivate 5 BUT do I also get Framemaker, Acrobat and Robohelp?
    Morph: Adpbe eLearning  Suite  2 includes: Adobe Captivate 5, Flash Professional CS5,  Dreamweaver CS5, Photoshop CS5 Extended, Acrobat 9 Pro, Adobe Presenter 7  (Available only on Windows platform), Soundbooth CS5.
    Morph: No.
    Morph: Only Acrobat is Included.
    Me: I am not talking about the e-Learning Suite, I am referring to the Technical Communication Suite
    Morph: Oh okay, got you, first tell me, using which product you will be upgrading this from?
    Me: TCS 2.0
    Morph: Okay.
    Morph: Yes, if you do this  upgrade you will get Adobe FrameMaker 9, RoboHelp 8, Adobe Captivate 5,  Photoshop CS5, Acrobat 9 Pro Extended, and Adobe Presenter 7
    Me: so this will  entitle me to 1 additional licence for all of these applications, over  and above the licence I already own for the TCS version 2?
    Morph: Correct, however,  you may also be installing the software (Upgrade version) directly  without uninstalling the previous version of the software.
    Me: So just to  clarify, if I purchase the upgrade and decide that I want to install on a  completely different machine than the two computers that already have  TCS version 2.0 installed (as entitled by my licence) then I will be  able to, in effect, install the TCS 2.5 onto two completely different  computers (as per the Adobe licence) so that, at the end of the day, I  can actually have FOUR computers with TCS installed by virtue of the 2  licences that I should have - one from TCS version 2.0 and 1 licence  from TCS version 2.5É
    Morph: Purchasing the  &#147;upgrade&#148; version product is nothing but a &#147;full&#148; version, but if you do  not have the serial key for older version you can&#146;t Install the  upgrade, but for full version you do no need previous version serial  number.
    Morph: Correct.
    Morph: You can simply purchase your upgrade and verify that you have the qualifying older product during the installation process.
    Morph: If it's installed on  your computer, the Adobe installer will either find it or prompt you to  help it find the software for verification.
    Morph: If it's not installed, you will be prompted to enter the qualifying serial number for the older version.
    Me: Is the download file one individual installer or an installer for each application
    Morph: It is one Indiviidual Installer.
    Morph: When you download it will automatically Install every program in the Suite one-by-one.
    Me: Okay, the reason I  have been asking is that yesterday I made this purchase yet my download  page had links only to Photoshop (a Chinese language only version of  Photoshop Extended which does not come with the Suite) and Captivate.  There was no link whatsoever for the other applications. I went through  customer service and technical support and no one, and I mean no one,  could answer the questions I`ve asked you. According to customer support  and the serialization team, the upgrade to v. 2.5 DOES NOT include  Framemaker, Robohelp and Acrobat. As a consumer I have absolutely no  idea what is right and what is wrong. How am I supposed to make an  informed purchase...
    Morph: did you check on the link and confirmed that it does not Include the upgrade to version 2.5?
    Me: Sorry - not clear what you mean, my receipt from the Adobe store was for TCS v 2.5
    Morph: Like I said  upgrade for the Technical communicate suite Includes Adobe FrameMaker 9,  RoboHelp 8, Adobe Captivate 5, Photoshop CS5, Acrobat 9 Pro Extended,  and Adobe Presenter 7, and you should be getting all as a single  download link, seems like you are not able to make it with the link to  Install Individual products altogether, so you need to contact our  Customer Service at 800-833-6687. for the
    Morph: precise Info.
    Me: I went through  that route yesterday and today and they told me that the upgrade DOES  NOT include the other applications. As well, I noticed that the download  file size for the upgrade is 1 half the size of the full version -  obviously something is missing
    Me: The information you are telling me is the precise opposite of what they told me. How do I, as a consumer, get the proper answer
    Morph: upgrade do Includes the product I have mentioned above.
    Me: I know you`re  trying to assist but I`m flummoxed - my case was escalated to Tier 2 and  they told me it doesn`t include the other applications
    Morph: up to some  extent i can help being a sales team member, ant only customer people  generate the links and have access to customer account to check what  really went wrong.
    Me: Is it possible to  have a senior sales rep contact me - this matter of a `simple` upgrade  has consumed a ridiculous amount of time. As far as my issue - Adobe  tells me nothing was wrong and that the upgrade is only a licence for  Photoshop and Captivate
    Morph: Okay,Just a minute.
    Morph: You can contact our Sales Team on 1-800-585-0774.
    So, at the end of the day, sales tells me that upgrading to v 2.5 grants me an additional licence for ALL applications in the suite whereas Adobe`s own technical support has told me this is not true. Again I ask, how does a consumer make an informed choice...
    I`ve been buying Adobe software for both Mac and PC since Creative Suite 2 came out and this has absolutely been the most frustrating experience I have ever had. I get great use out of the Techncial Communication Suite and thought it would be nice to have an additional licence but at the end of the day I have decided it certainly was not worth the hassle - particularly when Adobe itself can`t figure out what I am entitled to!!
    I am a fan of Adobe`s software but honestly, is business that good that you can treat your customers this way????

    Hi. I suspect that may indeed be the case. If so, that's fine but nowhere is it clearly articulated what a user gains by purchasing the upgrade (and I am specifically referring to an upgrade from TCS version 2 to v 2.5) and certainly sales (as evidenced by my chat transcripts where I believe I asked quite specific questions) are advising customers that you will, in fact, gain an additional licence to ALL components of the TCS by upgrading.
    If it had been clearly articulated on the Adobe TCS 2.5 website that an upgrade from TCS version 2 only entitles users to install Photoshop CS5 and Captivate 5 in conjunction with the existing installation of the other components of TCS 2 - or - better yet, stated clearly that the upgrade from version 2 to 2.5 does not entitle the end-user to an additional licence for Acrobat Pro Extended, Framemaker, Robohelp and Presenter 7 then that would allow me, as a consumer, to make an informed decision whether to make the purchase. Since that is not the case, and Adobe's sales representatives are clearly advising customers otherwise, I felt compelled to post this so others don't waste their time as I did trying to sort it out. At one point I was advised that I should use my existing TCS version 2 installer to install Acrobat etc but received contradictory answers as to whether I was entitled to an additional licence for these products. At no time during my first hour and forty-five minute conversation, my second ninety minute conversation nor my third, and last, twenty minute conversation was anyone able to clearly articulate what you have stated - and - that still leaves the fact that the text on Adobe's website is misleading.
    BTW - why I received a download link from Adobe for a Chinese-language-only version of Photoshop CS5 Extended is still a mystery
    At the end of the day, I think the TCS (while not perfect) is a very useful tool and I will, in all probability, upgrade to the full version of TCS 3 which will, no doubt, constitute a full licence for all components of the suite. I am not attributing malicious intent to the Adobe employees, but I am saying that they themselves seem confused about what is included in the upgrade and provided contradictory statements. If Adobe employees can't provide a straight, cut-to-the-chase answer about what seems a straightforward question then that certainly creates unnecessary confusion for the customer.

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