Upgrade from RH10 to RH11 - cpd, failure to Close, failure to Import PDF Comments

Hello, am looking for help with a recent conversion of a project that has been upgraded from RH8-9-10 and now trying to go into 11. Apparently when going from 10 to 11, the author had similar issues to what I am having now and had to rebuild the entire project using existing files off the published version. Issues are: cpd error message; project won't Close Project, Close, or Exit (requires Task Manager); and it will not Import Comments from PDF. On our first attempt to upgrade, we experienced more and more lost topics (had an X on them in the TOC) and finally all files were like that. Reverted to 10 at that point. Have tried removing cpd / xpj / double-clicking the hhp (?) and a few other things. Any help appreciated! Thank you.

Before upgrading, try running Tools > Update DHTML effects in topics just to make sure.
Make sure all files are writable and that you remove the CPD before trying to upgrade.

Similar Messages

Upgraded from RH9 to RH11 Search No Longer Working

Hello,
Situation:
               Upgraded several projects from RH9 to RH11
               WebHelp Pro Output
               RoboHelp Server 9
Search no longer works for upgraded RH11 projects. No matter the topic or keyword entered, results are zero.
Search works on RH9 projects.
I looked through forums for similar situations, I didn't find any for RH11. Some solutions for RH10 said to verify the whfts file included all the xml packages and the RH11 output does. Others had to do with settings in WebHelp but couldn't find anything specific to WebHelp Pro.
Any ideas?
Thanks,
Julie

Update...it seems the fact that I am publishing to RH Server 9 is the problem. I received word from Adobe tech support:
"We have fixed that issue and soon we are releasing the patch for RHS 9 to support RH 11."
The expected patch is expected to be delivered by end of March 2014.
Thanks for all who helped.

I am going to upgrade from leopard to snow leopard ( I just purchased the snow leopard disk today). Will I be able to keep my data and third party programs after installation?

Hi Apple Community,
This is my first time using the Apple Support Communities. After installing/upgrading to snow leopard from disk will I lose my data and my third party programs like Adobe Indesign?
Thank you in advance,
John

John... welcome to ASC,
You could if you don't backup everything to an external drive first. Always backup your important data before upgrading from one Mac OS to the next.
"Backup" most important word in computing
Make sure your Mac meets Snow Leopard's minimum requirements before upgrading > Mac OS X v10.6 Snow Leopard - Technical Specifications

Upgrade from version 2004A to 2005A

Dear Experts/Gurus,
I have a problem relates to SAP B1 upgrade from version 2004A to 2005A. I have read the related pdf files but still very very confusing.
The issues I could not solve yet :
1. Add-on could be run or not in the new version (from SBO 2004 to SBO 2005)
2. Do I need to uninstall SQL server 2000 and then installing SQL server 2005 ? I did not find the explanation about it in upgradeguide_SQL 2005.pdf file or upgradeguide_2005.pdf.
3. what happened if the database is backed up from SQL server 2000 and then restore into SQL server 2005 prior to upgrading SAP B1 2005A ?
4. If I choose clean uinstall of SAP B1 2004A (after company database backed up) and then installing the SBO 2005A version ?
5. Are there any new tables and features that differ from SAP B1 2004A and it will make system error in SBO 2005A?
I appreciate your answer. TIA
Rgds,

Hi Steve,
1. On the partner portal, you can download addons for 2005A version. Which addon are you talking about ?
2. Upgrade business one and upgrade sql are two different things. You don't have to upgrade your sql server to upgrade business one. Sbo 2005A runs on sql 2000. You can upgrade your sql server if you want, but it's not mandatory.
3. To be sure, backup your dbs with the 2005 tool (you can connect SQL2000 server with it).
4-5. I never used 2004A, so I can't answer.
Hth
Quentin

RH11 - Cuts off tables when I generate review PDFs. How do I get it to include the entire table?

We just upgraded from RH9 to Rh11. I'm using the Create PDF for Review... option on the Review menu. I have several two column tables in the topic I'm sending for review. The PDF cuts off half of the second column in the tables. We didn't have this issue with RH9. Has anyone else had this problem with the PDF review feature in RH11? Can you tell me why it's doing this & how to fix it?
Thanks

Hi Peter and everyone else.
I started using RH 11 recently, and I am experiencing the same issue as CathyR-Fico reported: when generating the PDF output, RH keeps cropping some of my tables.
NOTE: some of my table cells contain long non-breakable text strings such as TimeoutInsightServerUpDisconnectedCheck. Can't avoid that.
I looked into the table properties and ensured that my table width is 100%, and adjusted the individual column width % to make sure that the total does not exceed 100%, but my tables are still cropped in PDF.
Here is a passage from the RH 11 User Guide, Create a PDF for review section: "Tables, images, and other elements that do not fit in a page are cropped." I keep checking my HTML preview now and then - all of my tables fit into the HTML help window. But the PDF output looks otherwise:( I tried the AutoFit feature as well - won't help:(
My question is: Is there any other way to ensure that my tables fit into any output page, be it PDF, Word or HTML?
Thanks!

How do I import caption comments from ZoomBrowser into LR?

Hi There,
I have been using Canon Zoombrowser EX until now, but just got Adobe Lightroom.
I have started importing photos from my hard drive, but noticed that Lightroom is not importing the comments (captions) recorded in Zoombrowser.
How do I get it to do this? Is there a way, or do I manually have to go into every single photo and copy & paste the captions into Lightroom?
Regards,
David

Hi Bill,
I just tried what you suggested, but it didn't work.
It removed the Lightroom Metadata (including keywords) and replaced it with the original metadata, but did not bring out the comments/caption. It must be in there somewhere, but Lightroom can't seem to find it.
Regards
David

I upgraded from PS5 to PS 6 and Bridge will not open in RAW, AMT Failure, also will let me update

I upgraded from PS5 to PS 6 and Bridge will not open in RAW, AMT Failure, also will not let me update and closes Bridge down.
I have uninstalled and reinstalled 3 times and still no success. Any suggestions?

What system are you on? Did you run the Creative Suite Cleaner Tool inbetween your install attempts? If not, try that to produce a "clean" install with factory defaults. Other than that there could be some specific system issues at play, but again, we'd need to actually know what system you are on...
Mylenium

Upgrade from RH8 to RH10 formatting

We upgraded from RH8 to RH10 and some of the topics are not formatted. (1484 topics) There is alot of extra spacing inbetween bullets and alpha numbering.
For example:
Enter a Business Name, if applicable. This field is not required if you are not establishing a business account and when you provide a first and last name. The value entered is displayed on the customer's invoice and is limited to 30 alphanumeric characters.
What do I need to eliminate in the HTML code? And is there a way to programatically remove all the extra spaces?
Thank-you,
Michelle

I think your problem is because you are generating to a network drive. You should generate to a local drive and publish to a network drive.
I changed your start page in the project you sent to index.htm as I don't like having a start page with the same name as a topic and generated to a local drive.
Works fine. Correct formatting.
Also I would avoid spaces in a CSS file name.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Upgrading to CS6 Design and Web Premium from CS4 Design Premium Install Failure

I am trying to upgrade to CS6 Design and Web Premium from CS4 Design Premium on Win 7 (32bit). I am nistalling from the DVD which was purchased from the Adobe Store. The box says it is for Upgrading from 4 or 3x. I am entering the CS6 serial number and it is able to validate it. When it goes into the Preparing to Install mode the status bar never changes and after what seems like a very long time the Installation failed message is displayed. I ran the Adobe Support advisor and followed the link to the page that tells you how to resolve the issues and chose to go into the registry and look for "In Progess". There was no "In Progress". I have the serial numbers for CS4 and CS6 so they should be valid given that both were purchased through the Adobe Store. I am very frustrated!!!!!!!!!
Installation Status:
Installation failed:
Adobe Advisor Results:
Regestry:

I downloaded and installed the Application manager and re-started the installation. This time it got to installiing the applications and after 3 hours it was only 55% completed and showing that it was installing Acrobat and had 2 hours to go. It seemed to be stuck so I cancelled the install.

Failure when Upgrading from Java 1.2 to Java 1.3

After upgrading from Java 1.2 to Java 1.3 I get an "Internal Server Error" when trying to run even the simplest jsp.
Java 1.3 runs successfully in other cases such as compiling and running from the command prompt or from JDeveloper.
I have the following configuration on my server:
- Windows 2000
- Oracle 8.1.7
- Apache 1.3
- Tomcat 3.2.3.
I'm testing the jsp by using a client that has:
- Windows 2000
- Internet Explorer
Any help would be appreciated.

I get this even with the new 1.4 beta 2 - currently
reverted back to original

Idsm-2 problem: sensor upgrade from 4.1 to 5 or higher

Hi all,
I have a problem with my IDSM-2 module. I'm trying to sensor upgrade from IDS to IPS software (from 4.1 version to 5.x or higher).
If I do this from sensor under "admin user" and use major patch - IPS-K9-maj-5.0-1e-S149.rpm.pkg then I receive error:
"Error: idsPackageMgr: digital signature of the update file was not valid, use CCO to replace corrupted file ".
But file "IPS-K9-maj-5.0-1e-S149.rpm.pkg" is NOT corrupted. I cheked it under "service user" with md5sum utility - checksum is correct.
If I try to upgrade from maintance mode (ie re-image with wipe all information in application partition) then I receive:
"Application image upgrade complete. You can boot the image now.
Partition upgraded successfully"
Next, I'm reboot IDSM-2 module and receive:
"000133: Sep 7 15:10:18.622 MSK/MDD: %HA_EM-6-LOG: Mandatory.go_bootup.tcl: GOLD EEM TCL policy for boot up diagnostic
000134: Sep 7 15:10:18.290 MSK/MDD: %DIAG-SP-3-MAJOR: Module 4: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
000135: Sep 7 15:10:18.294 MSK/MDD: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 4: TestPCLoopback failed on port(s) 3-4
000136: Sep 7 15:10:19.170 MSK/MDD: %OIR-SP-3-LC_FAILURE: Module 4 has Major online diagnostic failure, Card will be reset to re-run diagnostic. Please check sup-bootflash diaginfo file for previous detailed diagnostic result.
000137: Sep 7 15:10:19.170 MSK/MDD: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled 'off (Diagnostic Failure)'
000138: Sep 7 15:10:19.170 MSK/MDD: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (Diagnostic Failure)"
ie module go to the "PwrDown" state.
I try to upgrade for next firmware:
IPS-K9-maj-5.0-1e-S149.rpm.pkg
IPS-IDSM2-K9-sys-1.1-a-7.0-5a-E4.bin.gz
IPS-K9-7.0-5a-E4.pkg
IPS-K9-maj-5.0-1e-S149.rpm.pkg
WS-SVC-IDSM2-K9-sys-1.1-a-5.0-1.bin.gz
and did not get success
chassis - 6509-e, sup - VS-S720-10G + VS-F6K-PFC3C, ios - s72033-adventerprisek9_wan-mz.122-33.SXI6.bin
maintance software for IDSM-2 module - 3.4(2)m
Could you please help me? Thanks in advance!

I have a problem with my IDSM-2 module. I'm trying to sensor upgrade from IDS to IPS software (from 4.1 version to 5.x or higher). If I do this from sensor under "admin user" and use major patch - IPS-K9-maj-5.0-1e-S149.rpm.pkg then I receive error: "Error: idsPackageMgr: digital signature of the update file was not valid, use CCO to replace corrupted file ". But file "IPS-K9-maj-5.0-1e-S149.rpm.pkg" is NOT corrupted. I cheked it under "service user" with md5sum utility - checksum is correct.
It has been a long time since I've seen a sensor running 4.1 or an upgrade to 5.0(1e) . If I recall correctly, there were some issues with upgrading if you were running a release from the 4.1 train earlier than 4.1(4). Additionally, the upgrade from 4.1 -> 5.0 includes a configuration conversion (due to differences between the software trains), which was prone to failure depending on the presence of certain configuration options.
Unless you absolutely need to keep the existing configuration, you would save yourself time and effort by simply re-imaging the sensor directly to the desired release. Modern (supported) releases would be either 7.0(5a)E4 or 6.2(3)E4.
Next, I'm reboot IDSM-2 module and receive:"000133: Sep 7 15:10:18.622 MSK/MDD: %HA_EM-6-LOG: Mandatory.go_bootup.tcl: GOLD EEM TCL policy for boot up diagnostic000134: Sep 7 15:10:18.290 MSK/MDD: %DIAG-SP-3-MAJOR: Module 4: Online Diagnostics detected a Major Error. Please use 'show diagnostic result ' to see test results.000135: Sep 7 15:10:18.294 MSK/MDD: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 4: TestPCLoopback failed on port(s) 3-4000136: Sep 7 15:10:19.170 MSK/MDD: %OIR-SP-3-LC_FAILURE: Module 4 has Major online diagnostic failure, Card will be reset to re-run diagnostic. Please check sup-bootflash diaginfo file for previous detailed diagnostic result.000137: Sep 7 15:10:19.170 MSK/MDD: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled 'off (Diagnostic Failure)'000138: Sep 7 15:10:19.170 MSK/MDD: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (Diagnostic Failure)"
I would try re-imaging the sensor once more using the IPS-IDSM2-K9-sys-1.1-a-7.0-5a-E4.bin.gz System Recovery Image file found here, following the procedure described here. If the module still fails to boot after that (still citing a Diagnostic Failure), try moving it to another slot in the chassis (if possible).
What color is the IDSM-2 Status LED (on front of module) when it is in this state? An RMA may be necessary to resolve this.

How do i upgrade from OS 10.4.11 to 10.5 or later?

i have a powerbook G4 and am having trouble running many of the newest apps, programs and updates. they all say i need OS 10.5 or later.
however, even after searching through help pages, i'm not so sure what to purchase or install in order to make this upgrade without having to just buy OS 10.5, erasing everything i currently have and installing everything from scratch.

With a PowerPC- based Mac, your OS X upgrade capability is to Leopard OS X 10.5(.8)
via a retail install DVD; with updates to that available by download from Apple Support.
• *Requirements for Mac OS X v10.5:*
http://support.apple.com/kb/HT3759
• *Mac OS X 10.5 - Technical Specifications:*
http://support.apple.com/kb/SP517
• MacTracker - download: +read and compare+ specifications
http://mactracker.ca (also see http://everymac.com specs)
The computer has to be capable of running the OS X version, to include adequate RAM
installed (probably to the maximum supported by the build model of computer) and also
a larger capacity replacement hard disk drive, to be rid of the likelihood of the original
HDD being near failure due to several years of use.
Also, when upgrading from one OS to another, a complete archive of the computer's
OS X and applications can be made on an external FireWire self-powered enclosure,
a boot-capable drive for a Clone. This is a method, among several, to upgrade and
to also keep use of the current system; but not have the older OS X in the computer.
{A hard disk drive upgrade could include a SSD solid-state 'drive' such as the new
Legacy SSD from OWC for the PATA/ATA computers; those which can't use SATA.
The same reseller also has a top-flight external enclosure with HDD inside, one
with its own power supply and various port options; capable of booting Mac OS X.}
With a new drive in the computer, the current drive could reside awhile in a FW enclosure.
Ultimately, the original computer's HDD (if not replaced already) would be best upgraded.
If you seek an upgrade beyond Mac OS X 10.5(.8) Leopard, that requires an Intel-based
Mac computer; there may be some enticing ideas in Apple's online Store pages; to also
include the Special Deals - refurbished and clearance items, as available.
• Apple - Support - *Mac OS X 10.5 Leopard* (support links, answers)
http://www.apple.com/support/leopard/
Leopard 10.5 DVDs are considered in short supply, and various sellers have bid the price
to some higher than rational numbers. However, you may still be able to get a full official
copy from Apple; call their 1-800-MY-APPLE main number & ask to speak with a product
specialist. You'd need Leopard 10.5 DVD ($129) in order to use your PPC G4 with the new
products and software available; and if you have an iPhone or iPad that needs OS X 10.5
mention that, too. In order to support new products & a newer iTunes, you'd need Leopard.
Since development continues, and the latest software focuses on recent OS X, the 10.6
Snow Leopard and Intel-based Macs appear to be the upgrade path; ahead to 10.7...
You could get a newer model computer; even 'special deals' Macs include a recent OS X.
{Before the rush, I was able to get two Leopard DVD install sets; one, free and the other, $10.
The idea was to upgrade two - of my four - G4 PPC Macs to 10.5.8; the other two stay 10.4.11.}
Good luck & happy computing!
+{ edited }+

Upgrade from ERP 5.0 to ERP 6.0 EHP 4 SP5 - phase START_SHDI_FIRST

operating system: iSeries V6R1
(this one is probably for Volker Güldenpfennig...a Happy New Year from Germany!)
SID: AP4
instance number normal: 00
instance number shadow: 08
hostname: ap400c
error in phase MAIN_SHADOW/START_SHDI_FIRST:
shadow instance does not start
effect: The subsystem R3_08 ist started immediately but no process at all appears in WRKACTJOB.
The upgrade program hangs for about 5 minutes and then shows the error message below.
SAP note 525677 is already known but does not help.
error message:
To analyse the errors during start of shadow instance,
       view files 'STARTSFI.LOG' and 'DEVTRACE.LOG'
       in directory '/usr/sap/AP4/upg/abap/log'
       Repeat phase until shadow instance is started
       and you can log on instance number '08'.
STARTSFI.LOG:
BUT: The file DEVTRACE does not exist at all !!!
From previous upgrades I knew that this phase brings quite some trouble so I already did this:
- giving special right *ALLOBJ to user AP408 and AP4ADM (with WRKUSRPRF)
- SAP note 1168235, page 9: file /usr/sap//upg/abap/SYS/global/ms_acl_info
    1.) deleted
    2.) qualified hostname (HOST=ap400c.apetito.de) used
    3.) (HOST=*) used
Before restarting the phase I always ended the subsystem as QSECOFR with ENDSBS SBS(R3_08) OPTION(*IMMED).
showipc 08 shows no entries.
THIS IS THE INTERESTING PART!!!
After some deeper investigation I found this:
In /usr/sap/AP4/upg/abap/bin/SHADOW.TPP there are these lines:
AP4/startsap    = /usr/sap/AP4/upg/abap/AP4/homeshd/ap4adm/startsap SID(AP4) INSTANCE(08) PROFILE
('/usr/sap/AP4/upg/abap/AP4/SYS/profile/START_DVEBMGS08_ap400c') DVEBMGS08
AP4/stopsap     = /usr/sap/AP4/upg/abap/AP4/homeshd/ap4adm/stopsap SID(AP4) INSTANCE(08) WAIT(*YES) WAITTIME(600) DVEBMGS08
but the directory .../homeshd/ap4adm does not exist all (sounds very UNIX-like to me).
I changed the SHADOW.TPP file and used "/usr/sap/AP4/upg/abap/exe/startsap" and "/usr/sap/AP4/upg/abap/exe/stopsap"
but this file seems to be created every time this phase starts.
So I copied the two programs "startsap" and "stopsap" from /usr/sap/AP4/upg/abap/exe to the manually created directory
/usr/sap/AP4/upg/abap/AP4/homeshd/ap4adm
Any ideas? (Maybe the R3INLPGM sucks...?)
Kind regards
Rüdiger Höckel
Edited by: Rüdiger Höckel on Jan 8, 2010 5:39 PM

Rudiger,
Hello from cold Minnesota, USA! We are also upgrading from ERP2004 to ERP 6.0 EHP 4 SP4 on IBM i V6R1 and had a similar START_SHDI_FIRST issue that may be relevant to your problem.
As in your post no shadow system jobs appeared in WRKACTJOB and no DEVTRACE file was created. After after some time an RFC category message was shown in the upgrade GUI but turned out not relevent for us.
A QZSHSH control job launches two (2) SBMJOB commands calling R3INLPGM with parameters to start the shadow instance. In our case these SBMJOB commands were failing because the SAPINLPGM program invoked by this process wasn't found in library SAP<SID>70UP. I copied the missing SAPINLPGM program from library SAP<SID>70U to SAP<SID>70UP and restarted the upgrade GUI and the shadow instance then started as expected without further issue.
If this doesn't solve the problem try temporarily changing your shadow instance ("R3_08") job description (*JOBD) in R3<SID>400 to better trace the failing SBMJOB commands--> CHGJOBD JOBD(R3_08) .... LOG(4 00 SECLVL) LOGCLPGM(YES). Then rerun the upgrade GUI and after the "start failure" message appears check the QEZJOBLOG (or your default) outqueue for the SBMJOB process SAPSTART and SAPSTRSRV joblogs and see why these are not launching correctly.
Also should you run into the "Symbol o4_getpwnam (number xxx) not exported..." obscure error updating tp and retrans to current patch levels in the ECC5 (640) system took care of that issue for us.
HTH and best of luck with your upgrade(s) :>
Scott

How do I restore a Windows 8.1 system image if I upgraded from Windows 8?

I have a new HP Envy TouchSmart 15 Notebook PC 15-j003cl.
It came with Windows 8 which I upgraded to Windows 8.1.
I created the HP Recovery USB flash drive.
From my reading I understand that the recovery USB flash drive is Windows 8 not 8.1.
My question is:
Can I restore a Windows 8.1 System Image Backup I made on a USB hard drive using the Windows 8 recovery USB flash drive?
Or, to put it another way, what is the recommended procedure to back up an upgraded Windows 8.1 computer so, in the event of hard-drive failure, I don't have to start with Windows 8, upgraded to 8.1, re-install all my apps?
Thanks
Kirk

OK here's where I am now and a few followup questions,
Started with Windows 8.
Upgraded from Windows Store to Windows 8.1
Installed lots of apps and got everything running the way I like.
I created a full system image of my upgraded 8.1 hard drive to an external USB hard drive.
I have successfully created a recovery boot USB flash. (did not copy recovery partition) I can restart the computer from
it and navigate up to the point where it will restore my system image made after I upgraded to 8.1. (I don't want to risk
trying it for fear it will mess up my computer)
Assume my hard drive failed and I have a new blank hard drive:
My question is at this point does it matter that this was originally a windows 8 (not 8.1) computer?
Will I be able to restore the image of 8.1?
Does it matter which version of Windows I created the recovery boot USB flash on? ( I can't tell when it boots from the
recovery USB flash if it is running Windows 8 or Windows 8.1.
I wish there was a way to test this without risking losing all the work I have done to configure the computer??
Thanks,
Kirk

Error 0x8007000E-0x2000C in upgrade from 7 pro to 8.1 pro

Issue with error on upgrade from 7 pro to 8.1 pro of error 0x8007000E-0x2000C. I have tried the install several times and this error returns every time.

Hi,
First, we need check the system requirements for Window 8.1:
System requirements
http://windows.microsoft.com/en-in/windows-8/system-requirements
Or, you can firstly run upgrade assistant tool to help you determine if you are able to install Windows 8.1.
http://windows.microsoft.com/en-in/windows-8/upgrade-from-windows-7-tutorial
if all things have been done, we can collect the following logs, maybe we can find something about this failure:
C:\Windows\Panther\Setupact.log
C:\$Windows.~BT\Sources\panther\setupact.log
Alex Zhao
TechNet Community Support

Upgrade from RH10 to RH11 - cpd, failure to Close, failure to Import PDF Comments

Similar Messages

Maybe you are looking for