Upgrade from RH6 to RH8

Hello RH Experts,
I need advice for buying the latest version of RH8. Our company upgraded from RH3 to RH6 in 2007. Now my boss wants me to find out about RH8. He is looking for two things - Context Sensitive Capability and Self Authoring capability.
Following are the questions and concerns I have:
How the above mentioned two features work in RH8?
Is it safe for me to download a trial version of RH8 because on the same PC I have RH6?
I had recently finished creating a Web help in RH6, what would be the process if we upgrade to RH8?
How would I implement these two features to my existing help?
Thanks so much in advance for your help,
Sangeeta

RH8 has the same context senstive capabilities as your existing version.
I am not sure what you mean by self authoring. You still have to type the topics.
I wouldn't put the two versions on the same PC where one is a production machine. File associations will change to the new version and it would be too easy to upgrade a project, there's no way back after doing that. Better to install it on another PC and play with copies of your projects.
When you upgrade, you simply open the project via the XPJ file, get prompted as to whether you want to upgrade the project and click Yes.
See www.grainge.org for RoboHelp and Authoring tips
Follow me @petergrainge

Similar Messages

Trouble opening project after upgrading from RH7 to RH8

We recently loaded a RH7 project into Source Control 3.1. All things seemed to be working well. Until last week I was the sole user of the program and editor on the project. Last week the IT department attempted to add a new user to the project, installing RH8. The new user profile attempted to open the project in RH8 but we have not been able to completely open the project. This was done before upgrading my PC from RH7 to RH8.
We were unable to open the project (and converting) in the new profile, however when viewing the project in Source Control, it showed all the files were checked out exclusively to the new profile. We were able to utilize the 'check in' function in SC as Admin users and checked in all the files.
My PC was then upgraded to RH8 and I am attempting to open the project. I received the Upgrade project dialog box. (I select 'Upgrade). I then recieve a warning 'Your project file, C:\....cpd, is corrupt and cannot be opened. Try deleting this file and reopening the project."
I did this and tried to open the project. I got as far as the status bar showing the files/project was being loaded. After several minutes the screen goes all white and the Task Manager shows that it is not responding.
Any suggestions for this novice?
thanks!

Hi,
Please try the following tech doc and see if this helps in resolving the issue or not. Make sure that you have the backup of your project before trying these steps:
http://kb2.adobe.com/cps/528/cpsid_52862.html
Piyush Bhatnagar

Upgrading from RH7 to RH8: Problem with user-defined variables

Example:
Before upgrade: <uservariable name=Product_name1 x-showvalue x-value=MyProduct>MyProduct</uservariable>.
After upgrade: <?rh-udv_start name="Product_name1" ?>MyProduct<?rh-udv_end ?> .
Notice that there is now a space before the period. Any time my UDV is followed by another letter or punctuation, there is now an extra space. :-/ Does anybody know of a way to fix this besides using FAR to search and replace every possible combination of UDV + letter/punctuation?

Problems like that make me a whole lot happier that we upgraded from RHX5 where variables didn't exist! I think the best way forward IS to use a find and replace tool. Sorry.
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.

Considering upgrading from RH6 to RH9...

I am considering upgrading from RoboHelp 6 to RH9; I have 40+ projects merged into a main project -- will they present a problem?
thanx,
Lon

In the words of the younger set: "Duh!" Okay, silly question; what should have asked was:
Do I open RH 9, then open each of these projects, one at a time, to upgrade them? (Maybe this is a silly question, too.)
lr

Upgrading from RH6 to RH7 - table of contents difference

Hello -
I created a project in RH6 and I upgraded to RH7. I made a
copy of the project and opened in RH7 and the table of contents is
not the same as the one created in RH6. It's missing books I
created. Can anyone tell me what I might be able to do to get the
TOC exactly as I had created? Is there a file that I can copy that
contains this information form my RH6 project?
I have both verions of the software on my desktop but I only
run/open 1 version open at a time. Not sure if that has anything to
do it with it but thought I 'd mention it.
Thanks in advance -

Hi Manola
Assuming you are using RoboHelp HTML, behind the scenes the
Table of Contents (TOC) exists as a file that uses the same name as
your project, but with a file extension of .HHC. You could try
copying the .HHC file from the old location to the new and see what
happens.
Normally RoboHelp just uses or points at the same .HHC when
you upgrade. So your situation is very curious to say the least.
Cheers... Rick

Unable to change window properties after upgrading project from X5 to RH8

Hi,
I just upgraded an existing project from X5 to RH8. In Windows Properties (HTML Help), if I make any changes and click OK, I receive the following message:
"For Width field please enter a value between 65 and 24."
If I do enter a value within those parameters in any of the "Width" options on the Properties page, I'm still presented with the same error message.
How can this be corrected?
Thanks!

Hi there
Perhaps try creating a totally new window definition and configuring the parameters as desired.
Once in a blue moon we see that the window definition somehow becomes corrupt.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
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Upgrade from RH8 to RH10 formatting

We upgraded from RH8 to RH10 and some of the topics are not formatted. (1484 topics) There is alot of extra spacing inbetween bullets and alpha numbering.
For example:
Enter a Business Name, if applicable. This field is not required if you are not establishing a business account and when you provide a first and last name. The value entered is displayed on the customer's invoice and is limited to 30 alphanumeric characters.
What do I need to eliminate in the HTML code? And is there a way to programatically remove all the extra spaces?
Thank-you,
Michelle

I think your problem is because you are generating to a network drive. You should generate to a local drive and publish to a network drive.
I changed your start page in the project you sent to index.htm as I don't like having a start page with the same name as a topic and generated to a local drive.
Works fine. Correct formatting.
Also I would avoid spaces in a CSS file name.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Missing Snippet Descriptions (upgraded from RH7 to RH9)

Hi all,
I've pretty much successfully upgraded my RH7 project to RH9. I only noticed two problems, one of which is the subject of this thread - the descriptions for each of my snippets isn't displaying. It looks to me like this problem has something to do with the way descriptions were previously stored (in a title tag for RH7 and lower versions?) versus the way the descriptions are now stored (in a meta tag, i think, for RH8 and higher versions?).
I took a look at the hts file for one of my snippets that was upgraded from RH7 to RH9. The code looks like this (I've bolded the snippet description):
<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="generator" content="Adobe RoboHelp 9" />
<title>Use this text above the table that explains Action menu items.</title>
</head>
<body>
Select an action from the
menu and click Go. 
 
Note:
The Action menu may change depending on the content, the content's status,
your permissions and what you have already accessed. Therefore, the options
explained below may not all be available at the same time.
</body>
</html>
THEN, I created a brand new snippet in RH9. The code looks like this:
<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="topic-comment" content="this is a new test snippet" />
<title>New Snippet</title>
<meta name="generator" content="Adobe RoboHelp 9" />
</head>
<body>
This is placeholder text for your snippet. To add content to the body,
replace this text. 
 
For information about applying snippets to topics, press F1.
</body>
</html>
Notice how the description for the brand new snippet starts with "<meta name" but for the snippet that was created in RH7 (and then automatically upgraded by RH9), the description for the snippet starts with "<title>".
I have 101 (exact count) snippet files and would hate to have to go into each one and modify this line of code myself, so my question is this: Does anybody know a good, faster way to 'upgrade' all of my hts (snippet) files to follow the new RH9 format?
Here are two things I've tried:
1. Using TextPad, I manually made the change in the .hts file. Result: The description still does not display in the Description column in the Snippets pod (on the left in the screenshot below), but it DOES display in the Snippet Properties window (on the right in the screenshot below).
2. Copying the description from TextPad, then opening the Properties window for the snippet and pasting the description into the Description field, and saving the snippet. This WORKS...but I'll have to do it 100 more times to fix all my snippets, AND the Title tag still ends up being incorrect. Although things LOOK correct in the Properties window (i.e., the Name field indicates the correct name for the snippet, and the Description field now contains the correct description), here's the resulting code:
<meta name="topic-comment" content="Use this text as the explanation for the Add To Cart Action menu option." />
<title>Use this text as the explanation for the Add To Cart Action menu option.</title>
So, the meta and title tags end up having the same values! The title tag should say "Add To Cart" - I don't know how it's possible that it doesn't contain this text as the value for the title tag. Thus, it seems like in order to get the descriptions in there correctly, I have to do a copy, then paste into the Properties window in RH9, but to correct the Title tags I have to open the .hts files in a text editor (i.e., *outside* of RH9) and enter the correct title text for each snippet. Is this really going to be this time-consuming to fix?

Let's try again.
First forget thinking in INCLUDE mode. Everything will be included unless you exclude it.
Example.
Topic 1 has tag A applied to the topic
Topic 2 has tag B applied to the topic
Topic 3 has tag A applied to some of the content (let's say to the word Redrabbit) but not the topic itself.
Topic 4 has the tag A applied to the word Redrabbit and tag B to the word Greenrabbit but no tag on the topic itself.
This is how it should work.
Topic
Topic tag
Text tagged
Expression Not A
Expression Not B
Expression Not A and Not B
Header 6
1
A
Topic will be excluded
Topic be in output
Topic will be excluded
2
B
Topic be in output
Topic will be excluded
Topic will be excluded
3
None
Redrabbit is tagged A
Topic will be in output but the word Redrabbit will be excluded
Whole topic will be in output including the word Redrabbit.
Topic will be in the output but the words Redrabbit and Greenrabbit will be excluded.
4
None
Redrabbit is tagged A and Greenrabbit is tagged B
Topic will be in output but the word Redrabbit will be excluded
Topic will be in the output but the word Greenrabbit will be excluded.
Topic will be in the output but the words Redrabbit and Greenrabbit will be excluded.
Below is the expression dialog.
Here I have selected from Available Tags and put them in Exclude.
Click Advanced and you will see how RH writes the expression.
Written like that, does it now work for you?
See www.grainge.org for RoboHelp and Authoring tips

Upgrade from RH10 to RH11 - cpd, failure to Close, failure to Import PDF Comments

Hello, am looking for help with a recent conversion of a project that has been upgraded from RH8-9-10 and now trying to go into 11. Apparently when going from 10 to 11, the author had similar issues to what I am having now and had to rebuild the entire project using existing files off the published version. Issues are: cpd error message; project won't Close Project, Close, or Exit (requires Task Manager); and it will not Import Comments from PDF. On our first attempt to upgrade, we experienced more and more lost topics (had an X on them in the TOC) and finally all files were like that. Reverted to 10 at that point. Have tried removing cpd / xpj / double-clicking the hhp (?) and a few other things. Any help appreciated! Thank you.

Before upgrading, try running Tools > Update DHTML effects in topics just to make sure.
Make sure all files are writable and that you remove the CPD before trying to upgrade.

Upgrading from old versions

A colleague and I have just received new PC's. They came with
Microsoft Office 2003 pre-installed. Previously we were using
Robohelp 2002 with MS Office 97. When I tried to install RH2002 on
our new PC's it failed as the new MS Office was incompatible. So,
we purchased upgrades to RH6. When I tried to install the upgrades
that fails because we don't have an old version of RoboHelp
installed. The installer prompts for a serial number/key for RH X5,
which we don't have. I spoke to Adobe Tech support who said I
needed to talk to Customer Support, who said I should talk to Tech
Support......
At the moment I can't install my old RH because of MS Office
2003, so I can't upgrade to RH6 which I need to support MS Office
2003. Has anyone ecountered a similar problem in the past? What it
Adobe provide as the solution?
TIA
Mick Mathers

They don't have X5 Colum.
Mick, you could be in trouble here. You can upgrade from any
version. I am not sure if you have to go via Support if it is
earlier than X5 but the issue here is that you don't have your 2002
serial number to start with. The link below tells you what to do
but because your version is outside the parameters, it maybe that
Adobe cannot help you if you did not register.
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15292&sliceId=1

I upgraded from 3gs and want to use my old 3gs as an ipod. how can i update my new apple ID on the 3gs as it still shows a previous one that I had?

I recently upgraded from 3Gs to Iphone4 and want to use my old 3Gs as an ipod. how can i update
the user ID on the 3gs to a new one that I have as it is still showing a previous user ID?

Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.

Is it really possible to upgrade from a Treo 650 to a Treo 750?

I am not a very happy customer at the moment, but any help would be greatly appreciated. I upgraded from my old Palm Tungsten to a Zire, then to a Cingular Treo 650, combining three devices into one. I have since discovered that the Treo 650 seems to have a faulty transmission mode, as I can rarely be clearly understood by whomever I call. Am on the second (or third, I have lost track) and continue to have the same problem. I get five bars of reception but can't be understood on the other end. A bit of a problem when one is trying to call 911. Am constantly told I am "breaking up". The repair shop says it "Can't duplicate the problem". OK, then I do not want to give up all the info I have stored in the fool thing, and the 750 seems to have a different system, so I thought I would try that. All the stuff I could find seemed to indicate it wouldn't be a problem to upgrade. When the 750 arrived, I tried to install the software from the CD on my Windows XP computer. No dice. Setup encounters an error and closes. Can't even look at the files, because setup tries to run any time I access the CD. From any drive. Gave it to my girlfiend to check on her computer, and the CD seemed to run fine. Other CDs work just fine on my computer. Must be some kind of conflict, but what? Tried calling the AT&T number that suggested they could help with setup, and was first connected to the business center, they routed me to the laptop center, who routed me to the network center, who said they would have to bring in the Palm customer service and connected me to a Mac guy that dumped me back to a menu that took me to someone for whom English is a second language with whom I was trying to communicate over a very poor satellite connection. They made no sense anyway. telling me first that I couldn't have two desktops running (wrong, my girlfriend has my old Zire and the CD worked fine) and then insisting that the serial number on my device had to start with a P, when it clearly does not have any alpha characters in it. Gave up on that route of assistance. Managed to get the new ActiveSync installed from my girlfriends computer over the network. Great. Now let's get my 650 synced with Outlook (which I have not used at home) and see if we can move on. Nope. First I have to update Outlook 2000 from the old Win98 to my current XP. Find the old CD, and square that away. OK, now sync to Outlook. Nope. The sync program gives an error, saying it will only sync with Outlook 98, 2000, and XP(2002). Good grief. I have Outlook 2000, and the software apparently does not recognize it. If the Palm doesn't work, there is no reason for me to keep this phone, and I am very close to returning it and abandoning the Palm entirely when I upgrade to something that works, although I dread re-entering all that information.
Post relates to: Treo 750 (AT&T)
This question was solved.
View Solution.

Thanks for the feedback. Today I installed an Enterprise version of Office 2007 I purchased a while back, but had not yet installed. Microsoft presented a few challenges, but they were quickly resolved. I then downloaded the appropriate conduit from Palm, and synced the 650 with the handheld overwriting the computer. Then used Active Destop to sync the 750. Satisfied I had moved as much info as possible, I called AT&T and had them move the phone number to the new Treo.
Bonus! When the guy at AT&T called me on the new phone to verify it, he said it sounded better than my landline.
Sorry for the streaming paragraph. When it is late I tend to write like I think.
Dave
Post relates to: Treo 750 (AT&T)

I upgraded from iPhone 3GS to iPhone 6. Everything converted fine until I deleted an app in error. When I downloaded it from iTunes, my account is no longer recognized by the app's host servers. Can I go back and re-sync one app from my old phone?

I upgraded from iPhone 3GS to iPhone 6. Everything converted fine. Yesterday I deleted an app in error. When I downloaded the software it from iTunes ( did this many times on the old 3GS), my account is no longer recognized by the app's host servers (Playtika), even though it did after the initial conversion. Can I go back and re-sync just one app from my old phone?

Try deleting what is called the iPod Photo Cache.
http://support.apple.com/kb/TS1314

I have just downloaded the upgrade from Mountain Lion to Yosemite. In the process i am now unable to gain access to iTunes. The app on desktop no longer works and the install is not able to be opened.

I Have downloaded the upgrade from Mountain Lion to Yosemite. In thee process of so doing I have lost access to iTunes.
The app on desktop no longer opens the program and having downloaded and installed as per Apple instructions, can not make a connection.

Hi, drjbuchanan.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue.
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/en-us/ts3430
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/en-us/ht2311
Cheers,
Jason H.

Can't print from IE 8 after upgrading from Vista to Windows 7

My laptop (HP Elitebook 8530w) uses two HP printers: Color LaserJet CP3525x (at work) and Deskjet 6940 (at home). Both printers are accessed across a local network.
I recently upgraded from Vista Enterprise to Windows 7 Enterprise.
Everything still prints fine (from Word, Adobe Reader, Windows Photo Viewer, etc.), except for IE 8! When I try to print a web page from IE, it prints only the page header, and otherwise the sheet is empty. This symptom occurs on both printers. (And of course this worked fine before the upgrade.)
Any ideas? Thanks for any help.
Jeff
This question was solved.
View Solution.

(same poster)
If anyone else is having this problem, I found the solution on another forum (http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/920588e5-ccc4-4e24-83d6-606...).
Specifically, the following steps solved the problem:
1. If it doesn't already exist, create a directory named "Low" in your directory "C:\Users\<your_user_name>\AppData\Local\Temp\".
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Jeff

Upgrade from RH6 to RH8

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