Upgrade from Total Broadband Option 2 to Infinity ...

Is this possible?
I tried the order thing it was only showing option 2 of infinity.

Yes I also wanted Option 1 and had to ordered it via phone.
If Your a new customer make sure any deals are still applicable with phone orders and are not just for orders placed online.
In THIS POST I wrote.-
"On the 4th July BT phoned me.... Only offered me the Infinity package with Unlimited and Anytime calls.
This was also the only package available to me if I ordered thru the BT Infinity checker website. 
On the 7th July I phoned sales and ordered the Infinity option 1 with 40GB cap and Weekend calls.
And added an uplift for Anytime UK landline calls."
Btw On Installation day I reccommend you ask the Openreach engineer to mount the Modem on a wall for its ventilation slots to work more efficiently.
Good Luck 
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Similar Messages

  • Upgrading from Total Broadband Option 2

    Why is it when I get an email advising me that I am getting close to my 40GB Broadband Limit and inviting me to upgrade then when I try I can't?
    Rather a waste of time don't you think?

    You might be better off just phoning Customer Options - 0800 800 030.  It's a UK call centre.

  • Upgrade from BT Broadband Option 3 to Infinity Opt...

    Hi,
    Do I have to call BT and ask them to stop my BT Broadband Option 3 before I order an Infinity? Or can I just order it now and it'll replace my current broadband?
    Thanks!

    Usually if you ring them up and tell them you are on option 3 and you want infinity they will tie you to another 12 month contract or whatever the contract length is. 

  • Downgrading from Total Broadband Option 2 to Optio...

    I have renewed my contract with BT and am considering moving from Option 2 to Option 1, as I do not need the extra download allowance even with the addition of BT Vision. I have been told I can do this anytime after my activation date. I could phone BT, but that is too time consuming. I have also been told that I can do it online.
    Anyone tell me how I can do this?
    Thanks.
    Robin.
    Solved!
    Go to Solution.

    If you've just taken a fresh minimum term contract, make very sure that downgrading won't foul things up. The Options Team on 0800 800 030 are likely to be more sensible than the Helpdesk.
    You can click the white star next to this message if you think it was helpful.

  • Infinity v Total Broadband Option 3

    Hi,
    I currently have BT Infinity (17Mb/1Mb) installed but when I tried to upgrade to Infinity 2, I get a message indicating that an upgrade isn't possible.
    If I perform the 'Can I get Infinity' check, I am told that the best that I can get is Faster Total Broadband up to 12Mb.
    Could somebody please tell me what the difference is between faster total broadband and Infinity, because when the BT Engineer was installing it, he said it was Infinity and he's installed Infinity kit.
    Thanks 
    Solved!
    Go to Solution.

    Faster Total Broadband option 3 is for people who would receive less than 15MB from Infinity, considering that your on 17/1MB im guessing this is a good thing. Infinity 2, based on your current download speeds i wouldn't bother, since it using higher frequencies and over a long line from the cabinet like yours, wouldn't be a good idea.
    I reckon you should stay put, even people who have had higher estimates have had issues.
    If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

  • Upgrade from "Classic" Broadband to "More Broadban...

    Hi
    First post here
    I am currently on the origianl Classic Broadband package and wish to upgrade to More Broadband Evening & Weekend to save a few pounds each month.
    As I run a business from home I can't afford any break in service or drop in the quality of a phone call
    Can I keep my existing router & phone, and not install a new router/hub or phone?
    Is there any break in service?
    Does the quality of voice calls remain the same?
    Do BT just flick a switch their end and everything stays the same for me, but at a lower monthly rate?
    BT customer service tell me that I can keep my existing equipmement/no break in service/calls remai the same quality but I would like some reassurance.
    Thanks in advance
    Trev

    I think you want the business forum here http://business.forums.bt.com/
    You are not allowed to use a residential line for commercial use.
    See
    Using the service – BT Total Broadband Options
    You must not use the service for any commercial or business purpose whatsoever unless we have given you permission to do so. If we find that you are using the service in for business or commercial purposes we reserve the right to limit or terminate the service immediately.
    Upgrading your package will not normally cause a disconnection.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Is it BT Yahoo / Total Broadband / Option 3 / or d...

    Hopefully someone here can help.
    We signed up with BT Openworld back in 2003 which subsequently morphed into BT Yahoo. Since then the service has continued without much issue. (Just a loss of service because BT randomly disconnected us which then took weeks to resolve; plus paying £28+ a month for a 2Mb line - but other than that, not much issue).
    Other than these few problems that is:
    a) we have never seen a bill for this service. Trying to click view bills via the BT Yahoo page doesn't work.
    b) in the BT Yahoo account page it says we are on BT Total Broadband Option 3. However, when you go to My BT on BT.com and look at our account (the account has the phone bill showing) we can't see any Broadband listed. In fact, they suggest signing up.....
    c) trying to apply for an Accelerator (old iplate), when typing in our phone number and postcode, it confidently states that we don't have BT Broadband. Ironically, I'm using BT broadband to access the page...
    d) back in October last year I received an email on the BTinternet.com email address telling me the great news that my BT Yahoo account was being moved to BT Total Broadband and that I would be receiving an email when this was done, confirmation of my account number, speeds of up to 20Mb, something to tell me how to view a bill for the first time in 8 years, etc. Nothing has ever been received. We have never received a new home hub for example. No speed increase. No account number, nothing.
    Here's the link telling us what we should have won: http://bt.custhelp.com/app/answers/detail/a_id/14401/c/761/?s_cid=con_FURL_help/newaccount
    e) trying to follow this up with anyone has always been met with "What is your account number"? It seems hard for them to understand that without a bill or any communication with BT, I don't have an account number and I can't find one anywhere else. I have of course offered to make one up.
    f) the line speed sits resolutely at 2Mb. It doesn't matter what router is used, whether the router is plugged into the master socket, whether I tell all my neighbours to have an internet free day, etc.
    We can't help but assume our account has been left on an old BT Yahoo set up, with 2Mb maximum and nothing has been done to bring our account to Total Broadband, sort the speed out, merge our accounts with our normal BT bill and allow us to look at a rarely-spotted invoice. Getting my hands on a BT Accelerator would be great too.
    Can anyone help here...?
    Jeremy.

    Hi, I've been browsing the forums for general interest and have a somewhat related enquiry to the above queries.
    I have been with BT Yahoo Broadband (and whatever came before that) for some years. Last year I had an email to say that (quote):
    "Good news. We’re sprucing up some of our systems over the next few months, replacing BT Yahoo! Broadband with BT Total Broadband. We’ll need to give you a new account number but you’ll pay the same and get a better service and more features for your money..." (followed by the 'features' of Total Broadband Option 3).
    A few days ago I had an email to say (quote)
    "Remember our email about moving you to BT Total Broadband and changing your account number? You’re now on BT Total Broadband and your new account number is GB100XXXXX."
    One good thing - for the first time I have an account number that I can quote!
    My query is: do my methods of payment stay the same? I am debited every month from my credit card for broadband as the owner of the BT line itself is not me but my partner, and therefore a separate phone account. So far, I have not seen a charge against my credit card this month, and it would have been due now.
    I did try and ring one of the helplines today, but sadly the competence of the staff in India has not improved since my last problem with billing (updating credit card details) last December. They were completely clueless, although very polite.
    Incidentally the BT Broadband postcode checker suggests that I'd be able to get 7.0 - 8.0MB speed, but mine remains at 2MB, which is what I have had for a long time.  I don't for one minute doubt thatI wouldn't get the maximum, but I'd have thought I'd be getting a little better than the 1.8 MB download I currently average....if indeed I have been transferred over as the emails have suggested?

  • Total Broadband Option 3 speed

    I have BT Total Broadband Option 3, I have just done a speed test and find that my speed has been limited to 2000Mbps., instead of the max pos 8000. Can anyone tell me what is going on?

    welcome to the forum
    it's up to 8mb and that depends on many thing but main thing is distance from the exchange - further away from the exchange the lower your speed.
    please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
    are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Switch from BT Broadband to BT Infinity

    Hi,
    We've just upgraded from BT Broadband to Infinity 1 at home but we're have a lot of problems with it!
    1) Wireless connection problem - When we upgrade we kept the original BT Hub 3 which has always worked fine, but since the openreach engineer came its been very problematic! We got told no settings needed changing but the Hub now won't let my Windows 7 laptop in all the time! If I'm in the same room as it I have about 1 in 9 chance of a connection, but in my bedroom above the Hub ( where I've never had problems before! ) I have zero chance!!! This is dispite at WiFi checker showing good sign!!
    I know its not the laptop as it still connects to my works BT Hub fine! ( Writing this at work )
    2) I know its only been installed 5 days but I'd of expected the connection to be more stable by now, the speed fluxs from 0.06 - 32!!
    Any ideas people?

    Problems like this can be resolved using Google you should be glad you have BT Infinity, I have been waiting 41 days just to get Infinity and nobody has responded to my help requests on my thread from BT Staff.
    http://community.bt.com/t5/BT-Infinity/Poor-customer-service-or-normal/td-p/948172

  • BT total broadband option 3 general questions

    Potential new customer here but got some questions after speaking to BT customer services who have totally confused me so not exactly a good start.
    I am looking at bt total broadband option 3 for 19.99 a month for 3 months and 27.99 there after and would love it if someone could clarify the following.
    1. Does this package really come with unlimited wifi (openzone, fon) as BT customer services told me this is extra?
    2. If I take out the mobile broadband option with 1gb is that a one time offer or do I get 1gb free each month?
    3. If I ever go over the FUP of 300gb is it true my broadband will be throttled for 30 days?
    Hopefully someone can clarify these questions for me.
    Happy New Year!!!
    Dale
    Solved!
    Go to Solution.

    cameron1590 wrote:
    3. if you go over the FUP your speed will get throttled from the point you broke it to the start of the next bill date so for example your bill dates is the 23rd of every month and you went over on the 15th your speed would be rock bottom till the 23rd.
    Hi.
    AFAIK the "peak times throttling" applies for 30 days, not until the billing start date. See :-
    http://www.bt.com/broadbandusagepolicy
    section 4.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Unlimited broadband / total broadband option 3

    Hi, can anyone tell me if the totally unlimited broadband free for 6 months £16 month after is the same as the bt total broadband option 3 ? i ordered the unlimited but in my account it says total broadband option 3 ? are they the same package?
    Solved!
    Go to Solution.

    By the look of the BT website, there is no longer BT option 3. There seems to be BTunlimited and BT unlimited extra. The BTunlimited extra looks like it is the same as the old Option 3.  If you are only paying £16 then it looks like you are on BTunlimited.
    To be sure you should give customer services a call and they will confirm what you are on.
    Follow this link to contact them.
     https://bt.custhelp.com/app/contact
    EDIT: I have noticed that you have also posted the same question on the BBQuires board. To avoid confusion you should only post once.

  • Fair Usage Policy On Total Broadband Option 3?

    I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
    If my answer was helpful, please give me a star by clicking the star on the left hand side.
    Thank you.
    Solved!
    Go to Solution.

    robo878 wrote:
    I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
    Hi.
    The 100GB figure has never been on the fair use policy site, and neither does the new figure of 300GB appear (it's been that since middle/late August).
    For details see my shortcuts options 14a-c
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Upgrade to BT Broadband Option 2

    Hi,
    I'm currently on BT Broadband Option 1 but have gone over the 10GB limit every month for the last three months. I'd like to upgrade to Option 2 for the 40GB for £18 p/m but when I go through the upgrade process on the website I get told I can only go to Option 3 for £28 p/m. 40GB is plenty for my requirements, I don't need unlimited broadband.
    Does anybody know why I wouldn't be able to go from Option 1 to Option 2?
    Thanks in advance.
    Simon

    why don't you use UK sales  08007830056 it's free
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Total Broadband Option 1

    From what I have read, I should have been given a Broadband Talk number when I opened my account.
    Having read and re-read all the emails, there's no sign of it.
    Is Talk standard with Option 1, does anyone know, or is it me getting the wrong end of the stick?
    Cheers.
    Herb

    Hi HerbertSomersal,
    Thanks for the post and welcome to the forum.
    BT Broadband Talk come free with all BT broadband options.  I am sorry this was not ordered when you placed your broadband order.  I can help.
    Please drop me an email to [email protected], include your BT account details and the link to this thread.  I will get an order placed once I get your details.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Upgrade From Standard Broadband

    Hi
    I might be being thick, but all the information for Infinity Broadband seems to be for new customers.
    I am an existing phone/broadband/btvision customer, and would be interested in upgrading to infinity, but can't find any information in respect of how to go about it, what it costs etc.
    I've checked availability, and it shows Infinity as available now - can anyone please provide me with any information or point me in the right direction ?
    Thanks !

    Be careful.  If you are in a lockin period... 18 months etc..  they will charge you a months fee for your broadband for cancelling it within your contract.  They tried this with me but when I pointed out that I had had BB with them since 2005 they backed down and gave it back.  However, it still came out of my bank and it was deducted from my next bill.
    Then they charged me 3 times in one month for Infinity......  Again they gave it back but they kept my money for another month.
    Their call centres are useless and need to be brought into line with 'Customer Service Needs' not just their pure fiscal needs.  It is worth knowing their profits were up, this year, 42% on last year while sales are down 4%.   Work that one out.  Well I did the maths for you.....  We are all being fleeced to line their and their share holder's pockets to the tune of about 50% while inflation is only 2.76%.  They did this by reducing service, increasing charges, placing hidden charges where there were none and by rudicing service costs by outsoursing parts of the business to Asia.

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