Upgrade hell nokia n8 to belle

Hi
just about had enough of Nokia,  My Wifes n8 was working perfectly no problems but I made the mistake of upgrading via the suite to belle.
Now texts are not automaticaly sent the y are marked as waiting and left in the out box. She manualy has to go into the out box and send them.
Every time she turns the phone on it asks for a security code which we do not know, ok putting in 12345 gets it working but it is beyond a joke.
Try a factory restore wonderful except the upgrade has lost /changed the security code, five trys and I'm out
Thought I'd go back to the original software but no!! not possible phone needs to go to a Nokia Support centre.
One phone call, a heart attack  and breathing fire later... Yes they can do that for around £90
So I have to pay to fix Nokia s problem.
Am I the only person to find this laughable??? Ok the phone is not on contract and is probably out of warranty but it is Nokia software that broke the phone?
Apart from a hammer does anyone have any ideas?
thanks
Ian

@jrguzman
Can you remember what error message was in more detail? Was it "cannot authenticate the phone" or something different? Have had no issues using Windows 7 & 8 Pro 64 bit to update devices using this application.
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