Upgrade Homehub3 to 4?

Hi all, BT have offered me a free (except for postage) HH4 to replace my present HH3. I have ADSL giving about 2.4 Mb speed only, as am in a rural location (3.5 Kilometres of overhead wire). The line is a direct exchange line so BT Infinity is not possible at present. I use the HH3 to feed a home network with 3 wired connections and occasional wireless device usage. The present system works well, so should I upgrade the Hub? What would be the advantage and what the snags? Anybody Know?
Solved!
Go to Solution.

I would leave things alone, as you are not going to see any improvement in speed, and you may introduce other problems that you did not have before.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Poor Broadband Since Upgrade at Exchange

    Hi All,
    I wish someone could solve my problem. BT upgraded the exchange in mid-February. I received this email on the 16th -
    Good news
    This is to let you know that we've now upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a speed increase.
    I had a very good connection before the upgrade. Consistently 7mb on an IP Profile of 7150 on ADSL Max. Anyway since the upgrade things have deteriorated somewhat. Consistency is not one of the services being offered. Service varies between nothing at all - even broadband light on HomeHub3 going out - and 6.9. I have been logging it every half hour during the day. Naturally I have been in touch with BT Service Desk and they have been ringing me every 2 days to see if things have improved! I have had an engineer out and he said the line was 'sweet' and capable of good speeds. He suggested the exchange should change me onto a 21CN circuit as I was on ADSLMax. He spoke to the exchange and they said to request it through BT Service Desk. I did so and they have said they have done it, but it really has made no difference. It IS worse than before the upgrade. I have checked out the line via KITZ and this gave me:
    Estimation of your maximum rate adaptive adsl speed
    Downstream Attenuation dB 24.0
    Approx Line Length  1.7 km
    dslMAX 8128kbps IP Profile 7150kbps
    adsl2+ (21CN) 18688kbps IP Profile 16000kbps
    adsl2+ (LLU) 18688kbps Throughput 16539kbps
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    Download speed achieved during the test was - 5.16 Mbps
    For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
    IP Profile for your line is - 7.11 Mbps
    Speedtester then came up with:
    We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
    Except I don't have additional services on my line, e.g. video, TV. So what's that about too?
    I believe I should gett a much more consistent, and higher, speed. I did before BT upgraded the exchange. Normally, I would let BT just get on with it. I am ex-BT TO and have remained 'loyal' to the old firm and have never used anyone else. But I am signed upto the £25 a month deal, and I have recently renewed it for another 18 months. So, this is beginning to irk me somewhat.
    Any ideas what I should do next? All help will be gratefully received.
    Thank you.
    Roy

    RoyBennett wrote:
    Hi,
    This is confusing me now. In my original post I said that I had requested the circuit be upgraded and I have been told several times since by BT Service Desk that the work has been carried out! How do I make sure that this is done? Also what are the indicators in my ADSL settings that tell you that I haven't been upgrade?
    Cheers
    Roy
    Downstream: 8,064 Kbps
    Upstream: 448 Kbps
    ADSL settings
    VPI/VCI: 0/38
    Type: PPPoA
    Modulation: G.992.1 Annex A
    You have been mis-informed I`m afraid.
    Your best course of action would be to ask the BT Care Team, they will get to the bottom of this.
    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Exchange upgrade has left me with crippling slow s...

    Hi. 1 year of homehub3 speeds usually 3-4 meg. I receive an email telling me of the exciting news of an exchange upgrade. Unfortunately I now have at best 0.5 meg. Call center states I could get up to 20 meg. So far absolutely no change to speed since phone call. Any help appreciated. I pay a lot for this dreadful speed! Cheers Here is home hub summary: ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 08:59:22 Downstream: 576 Kbps Upstream: 1,187 Kbps   ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 37.8 dB / 5.8 dB Line attenuation (Down/Up): 35.0 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.5 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 4 / 80

    Hey imjolly. Cheers for the reply. The connection time is low because I have been through the obligatory power cycle procedures and I also disconnected the bellwire etc to try and solve the problem. India CC Rang me back today. When I told them I had seen no improvement he said he would sort it. As you can see I think the numbers look a little more healthy. Just hope the speed stays like this! Will take your advice and ensure no more power downs! Ta. ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 19:06:34 Downstream: 9,875 Kbps Upstream: 1,183 Kbps   ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 6.6 dB / 6.0 dB Line attenuation (Down/Up): 35.5 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.8 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 426260 / 82 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 HEC Errors (Down/Up): 782140 / 137 Error Seconds (Local/Remote): 0 / 47

  • Exchange upgraded a month ago, slight increase in ...

    My local exhange was upgraded to ADSL2+ about a month to six weeks ago. Before the upgrade I was getting 7.5Meg from my old ADSL connection, I am quite close to the exchange.
    Anway, now my homehub3 reckons its connecting at 20.25Meg to the cabinet but the max download I am seeing is 9.2 Meg. This was done using the BT Speed Checker and the BT Wholesale Checker. My ipprofile is 8.46Meg. The technical advice from the call centre was basically tough luck, the BT site estimates I should be getting 17Meg from my phone number. The upstream is very good, no problems there (although I guess we all wish it was faster!)
    Any advice would be greatly appreciated, I have included todays stats from my router below. If there is a technical reason why I am not getting faster connection thats fine but I would have assumed being almost flat out with ADSL when it went to 2+ I would have seen a nice boost.
    Line state:
    Connected
    Connection time:
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    Downstream:
    20.25 Mbps
    Upstream:
    1.183 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    2.9 dB / 5.6 dB
    Line attenuation (Down/Up):
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    Output power (Down/Up):
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    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    3113942 / 180
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    2864025 / 240
    Error Seconds (Local/Remote):
    107916 / 195
    Solved!
    Go to Solution.

    There is something very wrong there and it needs the forum mods help
    Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
    Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
    The forum mods normally reply within 3/5 working days after you have contacted them
    They will contact you personally by email or phone
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Wii, i player and HomeHub3 help please!

    Hi
    We bought a Wii for Christmas and were running i-player through it very happily. It never cut out, froze or had insufficient bandwidth. Our router was a BT Voyager which we seem to have had forever... I'm estimating a genuine 6+ years.
    A few weeks ago we exceeded our broadband usage for the first time and we 'upgraded' to a Homehub3. Since then we have hardly been able to watch any programmes on iplayer through the wii.. We usually have 'insufficient bandwidth' or it just freezes and does nothing but we have had numerous other error codes.  The long and short is that now we have 'upgraded' to a Hub3 we can now not use the iplayer at all... does anyone know how I can fix it?
    All thoughts appreciated!
    Blossom x

    as this is a duplicate post there are answers on the speed/conenction board
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • IPod no longer works with car stereo since upgraded MBA & iTunes

    My iPod classic has worked just fine connected to my car stereo since i bought it last june. I just bought a new Macbook Air (OS 10.7.3) & installed ITUNES 10.6.1. After I synched my ipod for the first time its recognised by the car but i get a "can't read data" message. I re-formatted my ipod but its exactly the same. Do you think its the upgrade- or the cable? Has anyone else found a bug with this version of Itunes or the OS? I have my doubts a cable would make the difference, and my old ipod nano that i haven't synched for a while works fine.

    If standalone works fine, then, most likely the 30 pin connect may have some dirt or lint, prevent data transfer.
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  • Brand new IPOD Touch Apps no longer work after upgrading software

    I got a Ipod touch for my wife Today at Wal-Mart. I brought it home, connected to wifi and downloaded some apps and also payed for some. They all worked fine. Then I connected to computer to transfer songs. It told me to upgrade the Ipod software so i Did. After it restarted none of the downloaded apps work anymore. I have read MANY MANY MANY discussions on this and there is no fix. I am not wiping out all the songs and reload everything all over again. It will take forever. My wifes BD is Friday and this is making me so mad after I just dropped $300 on this thing. APPLE!!! Where is the fix? I deleted the apps and reinstalled they still don't work. Anybody got this figured out? I am getting ready to get my money back and tell everyone to avoid buying ipod until they get this upgrade bug fixed.
    Message was edited by: 2009 IPOD TOUCH

    I have the same problem. Brand new two days ago. I synched the touch with Itunes but wasn't hooked up to the internet at the time so didn't do the software upgrade right away. Then I downloaded about a dozen apps (free and paid) with wifi directly to the touch. They all worked fine. Then I plugged it back in to Itunes and had it upgrade it to 3.1.2. It locked up Itunes several times since then and the downloaded apps no longer work (they start to open then disappear).
    The problem is, no one is listening to this problem (including Anna above)! Everyone says "just do a hard reboot, or restore to factory settings, reload the apps, etc." I've tried all the standard troubleshooting but none of it fixes this. It sure seems to me this is a problem with 3.1.2 but Apple isn't helping out here. Where are you APPLE? Use some of those outrageous profits you're making to fix the problem you have created. Here's $300 of my hard earned dollars pretty much down the drain.
    Message was edited by: IPatronius

  • Ipod touch can no longer connect to XP following Apple upgrade, HELP !

    This is a nightmare. My son has an ipod touch (8gb)purchased a couple of months, and it's been fine until a couple of days ago. I downloaded some music for him, and just about to synch when Apple informed me on itunes of a software upgrade, so naturally I did this. However, it could not complete it saying there was a problem installing the hardware. The ipod then had a permanent picture of a usb cable pointing towards the itunes logo. Itunes no longer recognises this ipod or my own ipod as a device.
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    Does the iOS device connect to other networks?
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network       
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • Just upgraded HDD, now how do I get my data back??

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    I did this already. I failed to mention it in my first post. I have my HD "111.8 GB Seagate..." and underneath it: "Macintosh HD". Still can't restore an image to the "Macintosh HD" volume.

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