Upgrade - how to keep same number?

Hi, I have recently upgraded a contract for a colleague.  We have today received the new phone and a sim.  The sim has a different number on it.  Can you tell me how they keep their own number?  When the new sim is in the phone does this automatically happen? Thanks

Hi,sorry to post on here but i need help with my new phone,ee sent me a new phone today,ive registered and done everything correctly but number still has not been change to the number i wish to keep i jus wonder how long this will take? Other then that im extremely happy with my new phone and the services so thanks

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