Upgrade iTunes now Secure link to iTunes Store Fails

Hello,
I am running Windows 7 32bit. My iTunes worked until I upgraded the software in iTunes, I have tried all of the suggestions that have been posted in the discussion board but nothing resolves my issue.
I even have uninstalled the latest version and installed the previous iTunes version and still get the same issue.
  Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
HP Pavilion 061 PS593AA-ABA M7087C
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 002CAAB402C14D48
Current user is not an administrator.
The current local date and time is 2012-04-04 19:06:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., Radeon X300/X550/X1050 Series (Microsoft Corporation - WDDM)
ATI Technologies Inc., Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM)
**** External Plug-ins Information ****
Plug-in Name: NS_ITUNE_PLUGIN_1.0
Plug-in Loaded: Yes
Plug-in Version: 0.0.1
Plug-in File Version: 1.0.0.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\nsitplg.dll
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {ADBCCFBD-E610-4449-939F-607F5C0ED6A8}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 10.0.1.9
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Wed Apr 04 18:51:23 2012
Lease Expires: Wed Apr 04 22:51:23 2012
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-17 17:53:40.
 =============================================================================
OPENED ITUNES AS ADMIN.
  Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
HP Pavilion 061 PS593AA-ABA M7087C
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (0.0)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 002EAAB402BC2218
Current user is an administrator.
The current local date and time is 2012-04-04 19:52:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., Radeon X300/X550/X1050 Series (Microsoft Corporation - WDDM)
ATI Technologies Inc., Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM)
**** External Plug-ins Information ****
Plug-in Name: NS_ITUNE_PLUGIN_1.0
Plug-in Loaded: Yes
Plug-in Version: 0.0.1
Plug-in File Version: 1.0.0.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\nsitplg.dll
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {ADBCCFBD-E610-4449-939F-607F5C0ED6A8}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 10.0.1.9
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Wed Apr 04 18:51:23 2012
Lease Expires: Wed Apr 04 22:51:23 2012
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-17 17:53:40.
==============================================
Any help wuld be appreacated.
Thanks

Hi everyone, I wanted to add to what was said to sovling the problem with the secure link to itunes store failed. I had tryed what was said above and still had no luck. But wasen't till i had tryed just one step before. So here it is and hopfully this is the solution that will help others that had the same problem as me, fix it once and for all.
Windows Vista and Windows 7
1.Go to start menu. Click All Programs > Accessories> right-click "Command Prompt" and click on "Run as Administrator".
2. type ipconfig /flushdns and hit return.  (this is the part that really helped!)
3. type netsh winsock reset and hit return.
4 restart your computer
After restart launch iTunes.

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    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if the problem has been resolved.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

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    Microsoft Windows 7 Home Premium Edition (Build 7600)
    OEM OEM
    iTunes 10.1.1.4
    QuickTime 7.6.9
    FairPlay 1.10.14
    Apple Application Support 1.4.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.3.0.69
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 91FD09E04D569044
    Current user is an administrator.
    The current local date and time is 2011-01-26 08:09:55.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8400 GS
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService 10.1.1.4 is currently running.
    iTunesHelper 10.1.1.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {56AC59F1-BAF3-48E5-A70D-50B73E31F5EA}
    Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
    IP Address: 192.168.0.202
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Tue Jan 25 22:44:34 2011
    Lease Expires: Wed Jan 26 22:44:34 2011
    DNS Servers: 192.168.0.1
    192.168.0.254
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: Yes
    HTTP Proxy: 192.168.0.1:800
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was unsuccessful.
    The network connection timed out.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Last successful store access was 2011-01-26 08:08:05.
    Any help would be appreciated!
    Thanks in advance!

    The results show that you have a proxy server set and this can often cause problems with iTunes.
    The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
    Try un-checking the proxy server check box.
    It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
    You can download a free version of an excellent scanner- Malwarebytes here:
    http://www.malwarebytes.org/

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    I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
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  • What does one do when they get "secure link to itunes store has failed." got this while doing diagnostics test. clicked on help but just got a blank white window. original problem stems from inability to access the itunes store.

    I got "secure link to itunes store failed" during a diagnostic test. unable to access itunes store and nothing i do works.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Secure link to iTunes store failed

    I cannot get iTunes to create a "secure link to iTunes store".  I'm at a complete loss on how to fix this.  I'm running Windows XP, connected thru a network switch to HughesNet.  I have the latest version of iTunes, I can sign into the iTunes store & download songs, but can't update my phone. .  I tried to upgrade my 3GS to iOS 5 & iTunes said I wasn't connected.  I click "update", it starts to backup my phone, then stops & says it can't connect.  I did a manual backup of my phone, then hit "update" & it still didn't work.
    Here's what I've tried so far:
    Clock is set correctly, not using a proxy, lan settings correct (ssl 3.0 & tls 1.0 checked, server cert. revocation off), cleared dns, reset winsock, restarted network switch, restarted modem, uninstalled Norton products, turned off ZoneAlarm, uninstalled ZoneAlarm, turned off Windows firewall, verified that iTunes is on Windows Firewall exception list, opened port 80, opened port 443, created new blank "hosts" file, repaired iTunes, uninstalled iTunes, reinstalled iTunes.
    Still nothing.  Any help would be greatly appreciated!  Thanks!
    Here's the info from iTunes diagnostics:
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Compaq Presario 061 RE468AA-ABA SR2013WM NA680
    iTunes 10.5.0.142
    QuickTime not available
    FairPlay 1.13.35
    Apple Application Support 2.1.5
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 4.0.0.96
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.3.494
    Gracenote MusicID 1.9.3.106
    Gracenote Submit 1.9.3.136
    Gracenote DSP 1.9.3.44
    iTunes Serial Number 0012A88C07CE9F50
    Current user is an administrator.
    The current local date and time is 2011-11-07 00:24:41.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA GeForce 6150 LE      
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.5.0.142 is currently running.
    iTunesHelper 10.5.0.142 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {A47E9666-44E0-45C0-881D-683D914BFD92}
    Description:    NVIDIA nForce Networking Controller - Packet Scheduler Miniport
    IP Address:    192.168.0.2
    Subnet Mask:    255.255.255.0
    Default Gateway:    192.168.0.1
    DHCP Enabled:    Yes
    DHCP Server:    192.168.0.1
    Lease Obtained:    Mon Nov 07 00:16:45 2011
    Lease Expires:    Mon Nov 07 01:16:45 2011
    DNS Servers:    67.142.178.10
            67.142.178.11
    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    SSL 3.0 Support:    Enabled
    TLS 1.0 Support:    Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was unsuccessful.
    The network connection timed out.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-11-07 00:22:24.

    Still no luck,  I've even uninstalled AVG after running a virus scan.  I've checked the registry, & still get a "connection timed out" error.  Any suggestions?

  • Secure link to itunes store failed. Itunes 10.5.

    Here is the result of my diagnostic. Apple people please help me. I'm 17, and no knowledge of these technologies.
    Microsoft Windows 7 Starter Edition (Build 7600)
    SAMSUNG ELECTRONICS CO., LTD. N150P/N210P/N220P
    iTunes 10.5.0.142
    QuickTime 7.7
    FairPlay 1.13.35
    Apple Application Support 2.1.5
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 4.0.0.96
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.3.494
    Gracenote MusicID 1.9.3.106
    Gracenote Submit 1.9.3.136
    Gracenote DSP 1.9.3.44
    iTunes Serial Number 001DAABC029AA4C8
    Current user is not an administrator.
    The current local date and time is 2011-10-21 11:29:23.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel Corporation, Intel(R) Graphics Media Accelerator 3150
    Intel Corporation, Intel(R) Graphics Media Accelerator 3150
    **** External Plug-ins Information ****
    Plug-in Name:          MiniLyrics Visualizer
    Plug-in Loaded:          Yes
    Plug-in Version:          0.8
    Plug-in File Version:          Unknown
    Plug-in Path:          C:\Program Files\iTunes\Plug-ins\iTunesMinilyrics.dll
    iPodService 10.5.0.142 is currently running.
    iTunesHelper 10.5.0.142 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {B7E00184-9DA3-4BFD-95D0-431AD5492412}
    Description:          SmartBro
    IP Address:          10.140.36.3
    Subnet Mask:          255.255.255.255
    Default Gateway:          0.0.0.0
    DHCP Enabled:          No
    DHCP Server:
    Lease Obtained:          Thu Jan 01 08:00:00 1970
    Lease Expires:          Thu Jan 01 08:00:00 1970
    DNS Servers:          121.1.3.168
                        121.1.3.250
    Adapter Name:          {842567C9-3AB9-4FA4-8A69-BAC5AF7EBC18}
    Description:          Bluetooth Device (Personal Area Network)
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Thu Jan 01 08:00:00 1970
    Lease Expires:          Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name:          {B3AB2D2F-7899-4D93-845F-B36FA5ECBBA3}
    Description:          Broadcom 802.11n Network Adapter
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Thu Jan 01 08:00:00 1970
    Lease Expires:          Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name:          {BED6A886-EF44-4C74-9156-81D80DA06787}
    Description:          Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Thu Jan 01 08:00:00 1970
    Lease Expires:          Thu Jan 01 08:00:00 1970
    DNS Servers:
    Active Connection:          SmartBro
    Connected:          Yes
    Online:                    Yes
    Using Modem:          Yes
    Using LAN:          No
    Using Proxy:          No
    SSL 3.0 Support:          Enabled
    TLS 1.0 Support:          Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-10-21 11:24:39.
    I just updated my iTunes to 10.5 and my iOS (iPod touch 4g) to 5.
    Only the secure link to itunes store have failed, and I cannot connect to itunes store.

    Oops, now iTunes can't open my iPhone because that is iOS5. Can't be bothered to restore that back to iOS4 so I am going back to iTunes 10.5 so I can at least manage my existing podcasts. I shall just use App Store and iTunes on my phone for Apps and wait until Apple provides a fix

  • Secure link to iTunes Store failed: HELP!

    I'm new to iTunes and purchased my first iPod yesterday night. The first time I plugged in my iPod to sync it, I wasn't able to. At first I had version 10 then it updated. On the previous version I was able to access the iTunes store but wasn't able to sync my iPod. I had downloaded the most recent version of iTunes (10.1) and then this problem occured.
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    I've read several different manuals and emailed Apple about it. I've tried a lot of different things to fix it.
    +-change firewall settings+
    +-redownloaded iTunes+
    +-contacted Apple Tech Support+
    +-changed proxy settings+
    +-changed permissions+
    +-disabled firewall+
    +-restarting iTunes+
    +-restarting router+
    And several others. Nothing seems to work. I ran a diagnostic review and this is what came up.
    *Network interfaces verified*
    *Internet connection verified*
    *Secure link to iTunes Store failed*
    I'm not sure how to fix it now. These are what I copied from the diagnostic review.
    *Microsoft Windows 7 x64 Home Premium Edition (Build 7600)*
    *TOSHIBA Satellite L455*
    *iTunes 10.1.2.17*
    *QuickTime 7.6.9*
    *FairPlay 1.10.24*
    *Apple Application Support 1.4.1*
    *iPod Updater Library 10.0d2*
    *CD Driver 2.2.0.1*
    *CD Driver DLL 2.1.1.1*
    *Apple Mobile Device 3.3.1.3*
    *Apple Mobile Device Driver 1.52.0.0*
    *Bonjour 2.0.4.0 (214.3)*
    *Gracenote SDK 1.8.2.457*
    *Gracenote MusicID 1.8.2.89*
    *Gracenote Submit 1.8.2.123*
    *Gracenote DSP 1.8.2.34*
    *iTunes Serial Number 2DA3F8EB5C804A33*
    *Current user is an administrator.*
    *The current local date and time is 2011-02-19 15:44:30.*
    *iTunes is not running in safe mode.*
    *WebKit accelerated compositing is enabled.*
    *HDCP is supported.*
    *Core Media is supported.*
    *Video Display Information*
    *Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
    *Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
    *** External Plug-ins Information ***
    *No external plug-ins installed.*
    *iPodService 10.1.2.17 (x64) is currently running.*
    *iTunesHelper 10.1.2.17 is currently running.*
    *Apple Mobile Device service 3.3.0.0 is currently running.*
    *** Network Connectivity Tests ***
    *Network Adapter Information*
    *Adapter Name: {DB1EBC99-C940-4565-9470-D6F601478C5D}*
    *Description: Microsoft Virtual WiFi Miniport Adapter*
    *IP Address: 0.0.0.0*
    *Subnet Mask: 0.0.0.0*
    *Default Gateway: 0.0.0.0*
    *DHCP Enabled: No*
    *DHCP Server: *
    *Lease Obtained: Wed Dec 31 18:00:00 1969*
    *Lease Expires: Wed Dec 31 18:00:00 1969*
    *DNS Servers: *
    *Adapter Name: {B689CFFB-FDFA-4886-A510-FEA274EFCF14}*
    *Description: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter*
    *IP Address: 192.168.1.2*
    *Subnet Mask: 255.255.255.0*
    *Default Gateway: 192.168.1.1*
    *DHCP Enabled: Yes*
    *DHCP Server: 192.168.1.1*
    *Lease Obtained: Sat Feb 19 11:57:55 2011*
    *Lease Expires: Sun Feb 20 11:57:55 2011*
    *DNS Servers: 192.168.1.1*
    *Adapter Name: {4AAC1865-70C9-4D56-A74C-C1609AA0102E}*
    *Description: Realtek PCIe FE Family Controller*
    *IP Address: 0.0.0.0*
    *Subnet Mask: 0.0.0.0*
    *Default Gateway: 0.0.0.0*
    *DHCP Enabled: Yes*
    *DHCP Server: *
    *Lease Obtained: Wed Dec 31 18:00:00 1969*
    *Lease Expires: Wed Dec 31 18:00:00 1969*
    *DNS Servers: *
    *Active Connection: LAN Connection*
    *Connected: Yes*
    *Online: Yes*
    *Using Modem: No*
    *Using LAN: Yes*
    *Using Proxy: No*
    *SSL 3.0 Support: Enabled*
    *TLS 1.0 Support: Enabled*
    *Firewall Information*
    *Windows Firewall is on.*
    *iTunes is enabled in Windows Firewall.*
    *Connection attempt to Apple web site was unsuccessful.*
    *The network connection timed out.*
    *Basic connection to the store failed.*
    *The network connection timed out.*
    *Connection attempt to Gracenote server was successful.*
    *The network connection timed out.*
    *Last successful iTunes Store access was 2011-02-18 22:19:01.*
    What do I do? Any information and suggestions would be very helpful.

    i found a solution that worked in my case..i found it in this thread: https://discussions.apple.com/thread/2284692?start=0&tstart=0 in texlark's post..i copied and pasted it here:
    The Fix (& It's NOT Your Firewall)
    A. Symptoms
    When you try to connect to the iTunes Store you may receive the alert message "We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later."
    B. Resolution
    Check your computer's date, time, and time zone. Set the correct date, time, and time zone if needed. If your computer's date, time, and time zone are all correct and you still see this alert message, this issue can be resolved by modifying certain settings in the Internet Options control panel:
    1) Go to the Start menu and choose Control Panel.
    2) Select Internet Options.
    Note: If you are using Windows Vista you may need to select Classic View on the left before you can see Internet Options.
    Note: If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.
    3) Click the Advanced tab.
    4) In the Settings box, scroll down to the Security section.
    5) Deselect the option to "Check for server certificate revocation (requires restart)."
    6) Select the options for "SSL 3.0" and "TLS 1.0."
    7) Apply the changes and restart your computer.
    Disclaimers
    Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
    Article source: http://support.apple.com/kb/TS2753
    thanks a lot texlark!

  • Secure link to iTunes Store Failed using XPSP3

    I cannot log into the iTunes store. When I run diagnostics it indicates Secure  Link to iTunes Store Failed. It does not appear to be my related to McAfee security software as the issue remains when the file wall is disabled. I have following the trouble shooting steps from the website and have also tried disabling all start up programs except qttask and iTunes Helper.
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  • Secure link to itunes store failed computer not connected to internet tried ununininstalling everything to do with itunes no joy also error code coming up E0000225 anybody out there got any ideas

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    Hi,
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  • Secure link to itunes store failed windows 7

    I have internet access as I just finished downloading and installing iTunes but I cannot get to the store through it

    I was having this issue for a while also.  The only way I could get access to the iTunes store was to run the diagnostic test, and then click cancel on the dialogue box where it told me "secure link to iTunes store failed". By canceling the diagnostic box the store would load, but I'd have to do that everytime I wanted to access the store.
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    I was also having trouble in the store actually loading.  It would take forever, if it ever would load and always, the genius setting was trying to send information to Apple about my library  but always froze at like 3% or so.
    I went looking through my control panel thinking that maybe it was my firewall and after about three hours of searching through it all I came across a message that told me that iTunes had stopped working a few times - the dates were from decemeber 2012, but it also said that iTunes needed an update; evern though iTunes was telling me that it was up to date.
    I clicked on the link that took me to the apple page on the net to download iTunes again, and in the dowload box it had either a 'repair' option or an 'uninstall' option.  I clicked on repair and let it do its thing and my itunes seems to work perfectly fine now.  My access to the store is a fast as a cheeter and I no longer have issues with genius getting stuck in sending data. Having said that however, I did only do this about ten minutes ago and haven't reset my computer yet.
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