Upgrade keeps telling me to reboot to complete the upgrade which i've done ten times, uninstall says the same thing

tried to confirm question by e-mail but my send is tied to firefox. how should I go about doing that?

It shouldn't be necessary to reboot the computer to apply an update. If that is needed then that usually means that some (security) software is blocking files.
See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.<br />
Don't remove personal data when uninstalling.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You do not need to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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