Upgrade of Acrobat XI Pro to 11.0.7 Repeatedly Crashes

I have had a perfectly workable Acrobat XI Pro version 11.0.6 until this evening, when I was invited to upgrade to 11.0.7. I tried to do so, and received a "Fatal Error" message when then instructed me to uninstall Acrobat, reinstall, and then upgrade. I have my 11.0.0 installation download file, so I did exactly that, whereupon my machine shut down due to an "IRQL_NOT_LESS_OR_EQUAL" error.
I then tried to use the restore point to move the system back to the 11.0.6 version, and now I get a "fatal error" message each time I try to open it.
This is extremely unpleasant for me, since I have a full day of business tomorrow that will require use of Acrobat--and I now have no access to the software.
What is your next brilliant idea?

Hi,
Sorry for the inconvenience, can you please share the crash dump to help us isolate the issue.
You can get the crash dump by following the below mentioned steps:
1. Install WinDbg from http://msdn.microsoft.com/en-us/windows/hardware/hh852365 (Under "Standalone Debugging Tools for Windows (WinDbg)" section)
2. Launch WinDbg via the shortcut
3. Open Command Prompt and type in the following commands:
cd c:\Program Files\Debugging Tools for Windows (x86) windbg.exe –I
4. This would launch the WinDbg application for a moment and then show a dialog stating that WinDbg is now your default debugging application. Click OK to dismiss the same.
5. Open Acrobat and do whatever operation that produces the crash \
6. Once Acrobat crashes, WinDbg will launch by itself. When prompted type in the following command in the WinDbg Console:
.dump /ma c:\temp.dmp (Hit Enter)
7. This will create the crash log in C:\ by the name of temp.dmp. Please send it across in a zipped format.
Could you please upload the dump (compress the dump using WinZip or likewise) at some site and provide the link for the same. I will also have a look at the same.
Thanks for your cooperation!!
Regards,
Rohit

Similar Messages

Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

Reason I had to chat with Customer Support is that I got the following message upon placing Upgrade Order.
What Different Country? It's the US. The ONLY placed I've lived my entire life! Apparently some software changes were made to the site and the PR Territory fell in a no-man's land.

Sharepoint server synch for Tracker not happening since upgrade to Acrobat 9 Pro

Hi,
I have a user that is unable to share his comments and see updates in Tracker using Acrobat 9 Pro. There is a warning on Server status that says "some workflows are in error." It seems that synchronization is with the server is failing, though his connection to the network is otherwise solid. User can go to the server and go to the folder and open the PDF folder without any issues, but synchronization with server within Acrobat 9 Pro Tracker is failing. He can join reviews, but is unable to see other reivewers comments and can not see any of the other 8 reviewers listed, he can only see himself and the initiator.
I did verify that the initator and all reviewers are also using Acrobat 9 Pro. Only this one reviewer is having issues, everyone else is ok.
The issue started to happen after user was upgraded to Acrobat 9 Pro. We did try a repair in add\remove programs, but this did not help. I am wondering if there is anything on the backend, somewhere that needs to be changed. User did go into a few other Shared Reviews on the Sharepoint server and was able to see 5 reviewers.
Here are my questions:
1. Is there some sort of unique identifier that needs to be changed?
2. Can the initiator delete this one reviewer and then add him back, and would that possibly solve the issue?
Thanks,
Julie

Hi Damir,
On the page mentioned above you need to click on 'Buy Now' at the right hand side as shown in the screenshot below :
After that you will see this screen :
Click on 'Subscription' drop-down and select 'Upgrade', The other dropdown menus will be updated accordingly and you need to select 'I own' as 'Acrobat 9 Pro,
Platform and Language accordingky.
Then you can 'Add to cart' and checkout.
Regards,
Rave

Path(s) for upgrading a Acrobat 9 Pro to Acrobat XI Pro in terms of licensing?

Hi all,
I have been asked to get details of upgrading our Acrobat 9 Pro to Acrobat XI Pro, but I am not sure about the licensing.
Can a license from Acrobat 9 Pro be upgraded to XI or it have to be a new purchase?
Thanks in advance.
Patrick.

Yes, an upgrade path is available from Acrobat 9 Pro or Acrobat X Pro to Acrobat XI Pro (but not any older version). You can purchase this in the online store.
You must make sure you have the serial number of Acrobat 9 Pro for insalling AND YOU NEED TO KEEP IT as it will be needed forever for reinstalling.

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

Hi Shane,
Please download Acrobat X Pro from the link below.
http://www.adobe.com/downloads/other-downloads.html
Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
This should install and activate Acrobat X Pro on the machine.
Regards,
Anand

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

Acrobat is a program used by a wide variety of users for a even wider number of purposes. So if we simply gave you a feature list, that wouldn't be very helpful.
Tell us how you use Acrobat, and what you do with it, and we can suggest improvements that were made in Acrobat X and XI Pro.

Cant upgrade from Acrobat 9 Pro to Acrobat 9 Pro extended

Hello everyone,
I purchased the upgrade from Acrobat 9 Pro to Acrobat 9 Pro Extended, but get an error when I try to install. The error says "Setup has detected that you already have a more functional product installed. Setup will now terminate.". How is it that Acrobat pro is "more functional" then pro extended. I bought the upgrade because I need the 3d capabilities of extended pro. How do I work around this issue?

Oops. I just read that I need to uninstall acrobat 9 first. I now have a new issue. Acrobat extended installed fine, but now it is doing an upgrade check. It is asking for the serial number for the acrobat 9 pro. My old version was part of the Creative suite 4. When I enter the serial number from the creative suite it comes back as an invalid number. Why is this?

Why upgrade from Acrobat 9 Pro Extended to X or XI

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat 10 or 11?

You should ask this question in one of the Acrobat forums. The following is probably the most appropriate one: http://forums.adobe.com/community/acrobat/creating__editing_%26_exporting_pdfs?view=discus sions
It would be helpful to know the type of things you use Acrobat for. Some features have been enhanced significantly and some functionality you have with Acrobat 9 Extended has been removed.

Upgrading to Acrobat XI Pro on a new server

My company recently changed servers, and Acrobat 9 PRO was installed on the original virtual server. We couldn't find any install files (or downloads) for 9 PRO anywhere, so we purchased the upgrade to Acrobat XI PRO. We installed XI PRO on the new virtual server, but now we are seeing a popup that states "Serial number you provided is valid, but a qualifying product could not be found on this computer." I imagine that is because 9 PRO was never installed on this particular virtual server, and we probably need the full install for XI PRO. Please help.

The serial number that is being requested is that for AA 9, not AA XI. That validates your upgrade.
I assume you have dealt with Adobe for licenses for all the machines that will be using Acrobat on the server. There as special needs that need interaction with Adobe to run Acrobat on an intranet (I think they allow this under special licensing, not sure). If you are just installing the standard stand-alone Acrobat on the server and nothing more, you are violating the license agreement (not a pretty sight if that is the case).

Trouble Upgrading to Acrobat X Pro for Mac

Hi! I have an older version of Acrobat Pro (version 7.0), which was an upgrade to a previous version on my old computer. I'm trying to upgrade to Acrobat X Pro, but can only find my 7.0 original software disk. When I try to install 7.0 on my new computer, the installer keeps looking for a previous version, which I must have purchased 10+ years ago, so of course I can't find the original software box/disks.
How can I upgrade to the new version without my original serial number from two generations ago?
Thanks!

Why bother? Any current version will only require the serial number of the last valid version you have, not all of the previous ones. Just go ahead and install Acrobat X normally. You will be asked to input your v7 serial somewhere along the way...
Mylenium

Is Acrobat 7.0 Pro eligible for a free upgrade to Acrobat XI Pro?

Is Acrobat 7.0 Pro eligible for a free upgrade to Acrobat XI Pro?

There are no free upgrades between versions. The updates are free, but not the upgrades.

After upgrading to Acrobat X Pro, having problems editing text

I just upgraded to Acrobat X Pro from Acrobat 8 Professional. I've opened a document (created in Acrobat 8) and when I try to edit the text, it all seems fine until I try to save it. Then the formatting goes awry. The spacing between paragraphs disappears and the document is one solid block, so to speak. I've tried various methods of text editing/saving but nothing seems to work. Any thoughts? Thanks.
russ

While editing is allowed its just meant to correct a misspelling here or there. Not whole sentences. Another thing that can affect light editing of PDF with Acrobat on OSX.6.7.
On some applications bad fonts (use FontBook) to verify your fonts. Open Fontbook without any applications on (such as acrobat, Reader, Ms Office). select all fonts. in click on box that shows fonts. Randomly select a font. The hold command key(⌘) press A, that selects all fonts. Look for and use Verify Fonts. Any fonts that can not be verified, or repaired with a Font reair Program should be removed.
also while all fonts are selected, look for an use reconcile Fonts. This looks for Duplicate fonts. In some cases the same application would use one version one time andanother another time thus causing spacing problems. click on each one found and see which is duplicated. Disable the oldest version.
do this with all duplicate fonts found.
If the above corrects the problem, locate disabled fonts, User >Library >Fonts disabled and Main Library Fonts disabled remove to desktop Make archives and place archives in safe place( in case you need to swap fonts).
Next if you have X.6.7 Install this Patch: http://support.apple.com/kb/DL1377. This corrects some font problems caused by the OSX.6.7 the update that affects Adobe Products, (such as Acrobat, Reader Indesign and others, As well as Microst Products for Mac)

I purchased an upgrade to Acrobat XI Pro, but I can't activate it w/o earlier version serial #

I purchased an upgrade to Acrobat XI Pro, but I can't activate it w/o earlier version serial #

Hi Richard,
If you bought an Upgrade then the installer will prompt to enter the previous qualifying version serial number.
If you don't have a record of that you can contact our Customer service and they will help you rerieve the old serial number if you have registered the software with Adobe
else they will help you unlock the Upgrade serial key upon validation.
Contact Customer care : http://helpx.adobe.com/contact.html or You can even reach our chat support at http://adobe.ly/yxj0t6

Can I Upgrade to Acrobat XI Pro also from Acrobat 8 Pro Windows?

Can I upgrade to Acrobat XI Pro also from Acrobat 8 Pro Windows?

According to the product page for Acrobat Pro, no. The earlier version included for upgrade is version 9.
http://www.adobe.com/products/acrobatpro.html

Would like to upgrade to Acrobat 11 Pro but do not want a subscription or to have it on the Cloud. Is there another way to purchase an upgrade

I am currently using Acrobat Pro 9 and would like to upgrade to Acrobat 11 Pro. I do NOT want a subscription or do I want my software on the Cloud. Is there a way to purchase Acorbat 11 Pro as a full upgrade?

You can, but Adobe is doing its best to hide it, it seems... To do so go here: PDF creator, edit PDF | Adobe Acrobat XI subscription
Click the yellow "Buy" button on the right, under Acrobat XI Pro. Now, under the "I want to buy" drop-down, select "Upgrade".
Then select the product you currently own, the OS, etc., and continue with the purchase process through the cart.
This will give you a full, not time-based, license of Acrobat XI Pro.

Upgrade of Acrobat XI Pro to 11.0.7 Repeatedly Crashes

Similar Messages

Maybe you are looking for