Upgrade OMServer.msi returned error 1603

Hi All,
I'm was updating a SCOM 2012SP1 to 2012R2 environment for a customer, but when upgrading the first Management server the following error occures;
------OpsMgrSetupWizard.txt-------
Error: :LaunchMSI: MSI E:\Setup\AMD64\Server\OMServer.msi returned error 1603
------OMServer.txt----------------
Product: System Center Operations Manager 2012 Server -- The Operations Manager management server cannot 
be installed on a computer on which the Operations Manager agent, Operations Manager gateway, System Center Essentials, 
or System Center Service Manager is already installed. These must be uninstalled to proceed.
Non of these applications were present on the Management Server, So, After returning serveral times to the snapshot; 
I was monitoring the registy, the following entry was made during installation;
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\C96403E8AD6025B4F9E1FE9C574E34AE
This entry didn't exists before the upgrade!! as seen in this tread [http://social.technet.microsoft.com/Forums/en-US/07675a55-d3e1-4b30-a25c-e85a846b9d00/omservermsi-returns-error-1603-when-trying-to-upgrade-first-management-server-from-operations?forum=operationsmanagerdeployment ]
Also within "Add or Remove Programs" the "Operations Manager Agent" was present.
After manual removing the "Operations Manager Agent" during the upgrade, the installation of OMServer.msi succesfully was continued and the upgrade could continue.
My question is; What the deuce happend here?
Kind Regards,
Maurice Kok

Verify that you install server prerequisites Both .NET Framework 3.5 Service Pack 1 (SP1) and .NET Framework 4 are required.
Also you can refer below link
http://scug.be/christopher/2013/01/24/scom-2012-sp1-omserver-msi-returned-error-1603/
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  • OMServer.msi returns error 1603 when trying to upgrade first management server from Operations Manager 2012 SP1 to Operations Manager 2012 R2

    Hi All, looking for some assistance with the following issue.
    We are attempting to upgrade our Operations Manager 2012 SP1 environment to Operations Manager 2012 R2.
    We have completed all the pre-upgrade tasks detailed here
    http://technet.microsoft.com/en-us/library/dn249704.aspx
    We are then following the guidance detailed here regarding upgrading distributed management groups
    http://technet.microsoft.com/en-us/library/dn249721.aspx. The upgrade fails on the first management server with the following screen being displayed.
    OMServer.log file is as follows.
    === Verbose logging started: 22/01/2014 10:21:27 Build type: SHIP UNICODE 5.00.9200.00 Calling process: C:\Users\scomaction\AppData\Local\SCOM\Setup\SetupChainerUI.exe ===
    MSI (c) (78:34) [10:21:27:040]: Resetting cached policy values
    MSI (c) (78:34) [10:21:27:040]: Machine policy value 'Debug' is 0
    MSI (c) (78:34) [10:21:27:040]: ******* RunEngine:
    ******* Product: F:\InstallFiles\SCOMR2\Setup\AMD64\Server\OMServer.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (78:34) [10:21:27:040]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (78:34) [10:21:27:040]: Grabbed execution mutex.
    MSI (c) (78:34) [10:21:27:071]: Cloaking enabled.
    MSI (c) (78:34) [10:21:27:071]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (78:34) [10:21:27:071]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (D4:30) [10:21:27:082]: Running installation inside multi-package transaction F:\InstallFiles\SCOMR2\Setup\AMD64\Server\OMServer.msi
    MSI (s) (D4:30) [10:21:27:082]: Grabbed execution mutex.
    MSI (s) (D4:A0) [10:21:27:086]: Resetting cached policy values
    MSI (s) (D4:A0) [10:21:27:086]: Machine policy value 'Debug' is 0
    MSI (s) (D4:A0) [10:21:27:086]: ******* RunEngine:
    ******* Product: F:\InstallFiles\SCOMR2\Setup\AMD64\Server\OMServer.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (s) (D4:A0) [10:21:27:175]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (D4:A0) [10:21:27:181]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
    MSI (s) (D4:A0) [10:21:27:190]: SRSetRestorePoint skipped for this transaction.
    MSI (s) (D4:A0) [10:21:27:192]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
    MSI (s) (D4:A0) [10:21:27:200]: File will have security applied from OpCode.
    MSI (s) (D4:A0) [10:21:27:234]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'F:\InstallFiles\SCOMR2\Setup\AMD64\Server\OMServer.msi' against software restriction policy
    MSI (s) (D4:A0) [10:21:27:234]: SOFTWARE RESTRICTION POLICY: F:\InstallFiles\SCOMR2\Setup\AMD64\Server\OMServer.msi has a digital signature
    MSI (s) (D4:A0) [10:21:27:354]: SOFTWARE RESTRICTION POLICY: F:\InstallFiles\SCOMR2\Setup\AMD64\Server\OMServer.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (s) (D4:A0) [10:21:27:354]: MSCOREE not loaded loading copy from system32
    MSI (s) (D4:A0) [10:21:27:360]: End dialog not enabled
    MSI (s) (D4:A0) [10:21:27:360]: Original package ==> F:\InstallFiles\SCOMR2\Setup\AMD64\Server\OMServer.msi
    MSI (s) (D4:A0) [10:21:27:360]: Package we're running from ==> C:\Windows\Installer\4b8344.msi
    MSI (s) (D4:A0) [10:21:27:371]: APPCOMPAT: Compatibility mode property overrides found.
    MSI (s) (D4:A0) [10:21:27:372]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C92727BE-BD12-4140-96A6-276BA4F60AC1}'.
    MSI (s) (D4:A0) [10:21:27:372]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (D4:A0) [10:21:27:378]: Machine policy value 'TransformsSecure' is 1
    MSI (s) (D4:A0) [10:21:27:379]: Machine policy value 'DisablePatch' is 0
    MSI (s) (D4:A0) [10:21:27:379]: Machine policy value 'AllowLockdownPatch' is 0
    MSI (s) (D4:A0) [10:21:27:379]: Machine policy value 'DisableLUAPatching' is 0
    MSI (s) (D4:A0) [10:21:27:379]: Machine policy value 'DisableFlyWeightPatching' is 0
    MSI (s) (D4:A0) [10:21:27:380]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C92727BE-BD12-4140-96A6-276BA4F60AC1}'.
    MSI (s) (D4:A0) [10:21:27:380]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (D4:A0) [10:21:27:380]: Transforms are not secure.
    MSI (s) (D4:A0) [10:21:27:380]: Note: 1: 2205 2: 3: Control
    MSI (s) (D4:A0) [10:21:27:380]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\scomaction\AppData\Local\SCOM\Logs\OMServer.log'.
    MSI (s) (D4:A0) [10:21:27:380]: Command Line: OM_INSTALLDIR=F:\Program Files\Microsoft System Center 2012 R2\Operations Manager SEND_CEIP_REPORTS=0 MU_SETTING=0 ROOT_MANAGEMENT_SERVER_PORT=5723 SC_DB_SERVER=SCOM-XXX-AG SCDATABASENAME=OperationsManager DW_DB_SERVER=SCOM-XXX-AG DWDATABASENAME=OperationsManagerDW REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Users\scomaction\AppData\Local\SCOM\Setup CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=4472
    MSI (s) (D4:A0) [10:21:27:380]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{58EFE971-58C1-4DBD-A400-A7607A745475}'.
    MSI (s) (D4:A0) [10:21:27:380]: Product Code passed to Engine.Initialize: ''
    MSI (s) (D4:A0) [10:21:27:380]: Product Code from property table before transforms: '{C92727BE-BD12-4140-96A6-276BA4F60AC1}'
    MSI (s) (D4:A0) [10:21:27:380]: Product Code from property table after transforms: '{C92727BE-BD12-4140-96A6-276BA4F60AC1}'
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    MSI (s) (D4:A0) [10:21:27:380]: Product {C92727BE-BD12-4140-96A6-276BA4F60AC1} is not managed.
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    MSI (s) (D4:A0) [10:21:27:381]: Package to be registered: 'OMServer.msi'
    MSI (s) (D4:A0) [10:21:27:383]: Note: 1: 2262 2: AdminProperties 3: -2147287038
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    MSI (s) (D4:A0) [10:21:27:383]: Machine policy value 'AlwaysInstallElevated' is 0
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    MSI (s) (D4:A0) [10:21:27:383]: Running product '{C92727BE-BD12-4140-96A6-276BA4F60AC1}' with elevated privileges: Product is assigned.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding OM_INSTALLDIR property. Its value is 'F:\Program Files\Microsoft System Center 2012 R2\Operations Manager'.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding ROOT_MANAGEMENT_SERVER_PORT property. Its value is '5723'.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Modifying SC_DB_SERVER property. Its current value is 'OperationsManager'. Its new value: 'SCOM-XXX-AG'.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding DW_DB_SERVER property. Its value is 'SCOM-XXX-AG'.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding DWDATABASENAME property. Its value is 'OperationsManagerDW'.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\scomaction\AppData\Local\SCOM\Setup'.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '4472'.
    MSI (s) (D4:A0) [10:21:27:383]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
    MSI (s) (D4:A0) [10:21:27:383]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
    MSI (s) (D4:A0) [10:21:27:383]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
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    MSI (s) (D4:A0) [10:21:27:399]: SHELL32::SHGetFolderPath returned: C:\Users\scomaction\Documents
    MSI (s) (D4:A0) [10:21:27:401]: SHELL32::SHGetFolderPath returned: C:\Users\scomaction\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
    MSI (s) (D4:A0) [10:21:27:402]: SHELL32::SHGetFolderPath returned: C:\Users\scomaction\AppData\Roaming\Microsoft\Windows\Recent
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    MSI (s) (D4:A0) [10:21:27:414]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    MSI (s) (D4:A0) [10:21:27:415]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
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    MSI (s) (D4:A0) [10:21:27:421]: SHELL32::SHGetFolderPath returned: C:\Users\scomaction\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (s) (D4:A0) [10:21:27:423]: SHELL32::SHGetFolderPath returned: C:\Users\scomaction\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
    MSI (s) (D4:A0) [10:21:27:424]: SHELL32::SHGetFolderPath returned: C:\Users\scomaction\AppData\Roaming\Microsoft\Windows\Start Menu
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    MSI (s) (D4:A0) [10:21:27:428]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
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    === Logging started: 22/01/2014 10:21:27 ===
    MSI (s) (D4:A0) [10:21:27:435]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
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    MSI (s) (D4:A0) [10:21:27:448]: Doing action: System64Folder.A591E3B4_D228_431D_BF89_99D52C8FFB76
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    MSI (s) (D4:A0) [10:21:27:452]: PROPERTY CHANGE: Adding WindowsFolder.62894CB9_4320_40DB_B4E4_C0347FAB97B6 property. Its value is 'C:\Windows\'.
    Action start 10:21:27: WindowsFolder.62894CB9_4320_40DB_B4E4_C0347FAB97B6.
    MSI (s) (D4:A0) [10:21:27:453]: Doing action: System64Folder.A7850EAF_DD6F_4ED6_9581_E958CBD8A522
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    MSI (s) (D4:A0) [10:21:27:455]: PROPERTY CHANGE: Adding System64Folder.A7850EAF_DD6F_4ED6_9581_E958CBD8A522 property. Its value is 'C:\Windows\system32\'.
    Action start 10:21:27: System64Folder.A7850EAF_DD6F_4ED6_9581_E958CBD8A522.
    MSI (s) (D4:A0) [10:21:27:456]: Doing action: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
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    MSI (s) (D4:A0) [10:21:27:458]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\'.
    Action start 10:21:27: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
    MSI (s) (D4:A0) [10:21:27:458]: Doing action: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C
    Action ended 10:21:27: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
    MSI (s) (D4:A0) [10:21:27:461]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C property. Its value is 'C:\Windows\SysWOW64\'.
    Action start 10:21:27: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
    MSI (s) (D4:A0) [10:21:27:461]: Doing action: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
    Action ended 10:21:27: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
    MSI (s) (D4:A0) [10:21:27:463]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\'.
    Action start 10:21:27: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
    MSI (s) (D4:A0) [10:21:27:463]: Doing action: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7
    Action ended 10:21:27: WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7. Return value 1.
    MSI (s) (D4:A0) [10:21:27:466]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 property. Its value is 'C:\Windows\system32\'.
    Action start 10:21:27: System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7.
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    MSI (s) (D4:A0) [10:21:27:468]: PROPERTY CHANGE: Adding WindowsFolder.399B61E4_41A2_4BE4_889A_A0D0761C88A8 property. Its value is 'C:\Windows\'.
    Action start 10:21:27: WindowsFolder.399B61E4_41A2_4BE4_889A_A0D0761C88A8.
    MSI (s) (D4:A0) [10:21:27:469]: Doing action: WindowsFolder.80B659D9_F758_4E7D_B4FA_E53FC737DCC9
    Action ended 10:21:27: WindowsFolder.399B61E4_41A2_4BE4_889A_A0D0761C88A8. Return value 1.
    MSI (s) (D4:A0) [10:21:27:471]: PROPERTY CHANGE: Adding WindowsFolder.80B659D9_F758_4E7D_B4FA_E53FC737DCC9 property. Its value is 'C:\Windows\'.
    Action start 10:21:27: WindowsFolder.80B659D9_F758_4E7D_B4FA_E53FC737DCC9.
    MSI (s) (D4:A0) [10:21:27:472]: Doing action: WindowsFolder.3A3B255D_E19B_4D2E_8687_D6EF0314AFBE
    Action ended 10:21:27: WindowsFolder.80B659D9_F758_4E7D_B4FA_E53FC737DCC9. Return value 1.
    MSI (s) (D4:A0) [10:21:27:474]: PROPERTY CHANGE: Adding WindowsFolder.3A3B255D_E19B_4D2E_8687_D6EF0314AFBE property. Its value is 'C:\Windows\'.
    Action start 10:21:27: WindowsFolder.3A3B255D_E19B_4D2E_8687_D6EF0314AFBE.
    MSI (s) (D4:A0) [10:21:27:475]: Doing action: ProgramMenuFolder.CFE2C791_D05A_4240_90ED_DEB20161DFB0
    Action ended 10:21:27: WindowsFolder.3A3B255D_E19B_4D2E_8687_D6EF0314AFBE. Return value 1.
    MSI (s) (D4:A0) [10:21:27:477]: PROPERTY CHANGE: Adding ProgramMenuFolder.CFE2C791_D05A_4240_90ED_DEB20161DFB0 property. Its value is 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\'.
    Action start 10:21:27: ProgramMenuFolder.CFE2C791_D05A_4240_90ED_DEB20161DFB0.
    MSI (s) (D4:A0) [10:21:27:477]: Doing action: FindRelatedProducts
    Action ended 10:21:27: ProgramMenuFolder.CFE2C791_D05A_4240_90ED_DEB20161DFB0. Return value 1.
    Action start 10:21:27: FindRelatedProducts.
    MSI (s) (D4:A0) [10:21:27:481]: PROPERTY CHANGE: Adding CORECOMPONENTPRESENT_AGENT property. Its value is '{8B21425D-02F3-4B80-88CE-8F79B320D330}'.
    MSI (s) (D4:A0) [10:21:27:483]: Skipping action: _StopCoreServices.80B659D9_F758_4E7D_B4FA_E53FC737DCC9 (condition is false)
    MSI (s) (D4:A0) [10:21:27:483]: Skipping action: _KillOMProcesses.80B659D9_F758_4E7D_B4FA_E53FC737DCC9 (condition is false)
    MSI (s) (D4:A0) [10:21:27:483]: Skipping action: _SearchOpsMgrShellPath.CFE2C791_D05A_4240_90ED_DEB20161DFB0 (condition is false)
    MSI (s) (D4:A0) [10:21:27:483]: Doing action: _SetMonadFilePath.CFE2C791_D05A_4240_90ED_DEB20161DFB0
    Action ended 10:21:27: FindRelatedProducts. Return value 1.
    MSI (s) (D4:08) [10:21:27:501]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI847C.tmp, Entrypoint: SetMonadFilePath
    MSI (s) (D4:B0) [10:21:27:502]: Generating random cookie.
    MSI (s) (D4:B0) [10:21:27:505]: Created Custom Action Server with PID 4964 (0x1364).
    MSI (s) (D4:34) [10:21:27:527]: Running as a service.
    MSI (s) (D4:34) [10:21:27:529]: Hello, I'm your 64bit Impersonated custom action server.
    Action start 10:21:27: _SetMonadFilePath.CFE2C791_D05A_4240_90ED_DEB20161DFB0.
    MSI (s) (D4!DC) [10:21:27:638]: PROPERTY CHANGE: Modifying MONAD_SHELL_PATH property. Its current value is 'Error: Value Never Set. Check the CACore:SetMonadFilePath CA'. Its new value: 'C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe'.
    GetRegistyStringValue: Registy key value found.. C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe
    MSI (s) (D4:A0) [10:21:27:640]: Doing action: _Set_CORECOMPONENTPRESENT
    Action ended 10:21:27: _SetMonadFilePath.CFE2C791_D05A_4240_90ED_DEB20161DFB0. Return value 1.
    MSI (s) (D4:A0) [10:21:27:643]: PROPERTY CHANGE: Adding CORECOMPONENTPRESENT property. Its value is '{8B21425D-02F3-4B80-88CE-8F79B320D330}'.
    Action start 10:21:27: _Set_CORECOMPONENTPRESENT.
    MSI (s) (D4:A0) [10:21:27:644]: Skipping action: _AbortDowngradeProductAttempt (condition is false)
    MSI (s) (D4:A0) [10:21:27:644]: Doing action: _AbortIncompatibleComponents
    Action ended 10:21:27: _Set_CORECOMPONENTPRESENT. Return value 1.
    Action start 10:21:27: _AbortIncompatibleComponents.
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 5044 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 1580 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 5512 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 4268 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 5024 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 6064 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 3396 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 2704 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 5568 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 5940 could not be cancelled. Error: 1168
    MSI (s) (D4:30) [10:21:27:652]: I/O on thread 1968 could not be cancelled. Error: 1168
    MSI (s) (D4:A0) [10:21:27:652]: Product: System Center Operations Manager 2012 Server -- The Operations Manager management server cannot be installed on a computer on which the Operations Manager agent, Operations Manager gateway, System Center Essentials, or System Center Service Manager is already installed. These must be uninstalled to proceed.
    The Operations Manager management server cannot be installed on a computer on which the Operations Manager agent, Operations Manager gateway, System Center Essentials, or System Center Service Manager is already installed. These must be uninstalled to proceed.
    Action ended 10:21:27: _AbortIncompatibleComponents. Return value 3.
    Action ended 10:21:27: INSTALL. Return value 3.
    Property(S): DiskPrompt = Please Insert Disk 1
    Property(S): UpgradeCode = {17058653-A628-4C03-8F80-5E2B179ECD55}
    Property(S): SCDATABASENAME = OperationsManager
    Property(S): SC_DB_SERVER = SCOM-XXX-AG
    Property(S): SDK_PASSWORD.540EA3C0_A5E9_41EA_A585_822C09EA2650 = **********
    Property(S): CORECOMPONENTPRESENT = {8B21425D-02F3-4B80-88CE-8F79B320D330}
    Property(S): OM_INSTALLDIR = F:\Program Files\Microsoft System Center 2012 R2\Operations Manager
    Property(S): ProgramFiles64Folder = C:\Program Files\
    Property(S): Privileged = 1
    Property(S): ARPSYSTEMCOMPONENT = 1
    Property(S): DONOTSKIPDELETESERVICES = 0
    Property(S): DONOTSKIPINSTALLSERVICES = 0
    Property(S): OM_COMMON_PRODUCT_REGISTRY_PATH = SOFTWARE\Microsoft\System Center Operations Manager
    Property(S): OM_COMMON_PRODUCT_RELEASE_REGISTRY_KEY = 12
    Property(S): OM_COMMON_PRODUCT_DEFAULT_INSTALL_DIR = System Center Operations Manager
    Property(S): NetFxVersion = v2.0.50727
    Property(S): IS_OM_SERVER = 1
    Property(S): InstallAPMAgent = 1
    Property(S): INSTALLLEVEL = 100
    Property(S): ALLUSERS = 1
    Property(S): ARPNOREPAIR = 0
    Property(S): ARPURLINFOABOUT = http://www.microsoft.com/mom
    Property(S): ARPURLUPDATEINFO = http://www.microsoft.com/mom
    Property(S): ARPHELPLINK = http://support.microsoft.com
    Property(S): MSIRESTARTMANAGERCONTROL = Disable
    Property(S): SQL_PORT = 1433
    Property(S): DbSizeGood = 1
    Property(S): DbFileOptionsGood = 1
    Property(S): DbFilesSpaceGood = 1
    Property(S): DbNameGood = 1
    Property(S): SqlServicesStarted = 1
    Property(S): _SetSDKServiceAccount.540EA3C0_A5E9_41EA_A585_822C09EA2650 = **********
    Property(S): _SetConfigServiceAccount.540EA3C0_A5E9_41EA_A585_822C09EA2650 = **********
    Property(S): DialogWizardTitle = System Center 2012 R2 Operations Manager Setup
    Property(S): MinimumOSMsg = This product must be installed on Windows Server 2008 R2 or higher.
    Property(S): MOMSDKPortDesc = Operations Manager SDK.
    Property(S): MOMConnectorPortDesc = Operations Manager Connector Framework.
    Property(S): MOMAEMPortDesc = Operations Manager Application Error Monitoring.
    Property(S): MOMSQMPortDesc = Operations Manager Customer Experience Improvement Program.
    Property(S): MOMHSPortDesc = System Center Management Health Service
    Property(S): SCOMV3SP1ProgramName = System Center 2012 R2 Operations Manager
    Property(S): FWRulePingRequestName = Operations Manager Ping Request (Echo Request - ICMPv4 OUT)
    Property(S): FWRulePingRequestDesc = Operations Manager network monitoring ping request
    Property(S): FWRulePingResponseName = Operations Manager Ping Response (Echo Response - ICMPv4 IN)
    Property(S): FWRulePingResponseDesc = Operations Manager network monitoring ping response
    Property(S): FWRuleSnmpRequestName = Operations Manager SNMP Request
    Property(S): FWRuleSnmpRequestDesc = Operations Manager network monitoring SNMP request
    Property(S): FWRuleSnmpResponseName = Operations Manager SNMP Response
    Property(S): FWRuleSnmpResponseDesc = Operations Manager network monitoring SNMP response
    Property(S): FWRuleSnmpTrapListenerName = Operations Manager SNMP Trap Listener
    Property(S): FWRuleSnmpTrapListenerDesc = Operations Manager network monitoring SNMP trap listener
    Property(S): Manufacturer = Microsoft Corporation
    Property(S): ProductCode = {C92727BE-BD12-4140-96A6-276BA4F60AC1}
    Property(S): ProductLanguage = 1033
    Property(S): ProductName = System Center Operations Manager 2012 Server
    Property(S): ProductVersion = 7.1.10226.0
    Property(S): SecureCustomProperties = ACTIONSPASSWORD;CORECOMPONENTPRESENT_AGENT;CORECOMPONENTPRESENT_GW;CORECOMPONENTPRESENT_RC;CORECOMPONENTPRESENT_SCE;CORECOMPONENTPRESENT_SMB2;CORECOMPONENTPRESENT_SMRTM;IS_AVICODE_AGENT_INSTALLED;IS_MOMASPAGENT_INSTALLED;MOM_DB_SERVER;MOMDATABASENAME_OLD;OM_NEWER_PRODUCT_FOUND;SDK_PASSWORD.540EA3C0_A5E9_41EA_A585_822C09EA2650;SQL_PORT
    Property(S): MsiHiddenProperties = _SetConfigServiceAccount.540EA3C0_A5E9_41EA_A585_822C09EA2650;_SetSDKServiceAccount.540EA3C0_A5E9_41EA_A585_822C09EA2650;ACTIONSPASSWORD;SDK_PASSWORD.540EA3C0_A5E9_41EA_A585_822C09EA2650
    Property(S): WixPdbPath = d:\btvsts\20867\private\product\setup\wix\msi\server\om\obj\amd64\OMServer.wixpdb
    Property(S): CORECOMPONENTPRESENT_AGENT = {8B21425D-02F3-4B80-88CE-8F79B320D330}
    Property(S): ProgramMenuFolder.CFE2C791_D05A_4240_90ED_DEB20161DFB0 = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
    Property(S): MONAD_SHELL_PATH = C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe
    Property(S): EnableEV.CFE2C791_D05A_4240_90ED_DEB20161DFB0 = 1
    Property(S): AddInstallPath.CFE2C791_D05A_4240_90ED_DEB20161DFB0 = add
    Property(S): RemoveInstallPath.CFE2C791_D05A_4240_90ED_DEB20161DFB0 = remove
    Property(S): WindowsFolder.3A3B255D_E19B_4D2E_8687_D6EF0314AFBE = C:\Windows\
    Property(S): VersionNT = 602
    Property(S): DW_DB_SERVER = SCOM-XXX-AG
    Property(S): DWDATABASENAME = OperationsManagerDW
    Property(S): OMDATABASENAME = OperationsManger
    Property(S): MaximumDataAgeMinutes = 10080
    Property(S): MaximumQueueSizeKB = 102400
    Property(S): MOMSDKPort.1451A536_2C9B_42F2_A37A_C9C6460E7EEA = 5724
    Property(S): MOMConnectorPort.1451A536_2C9B_42F2_A37A_C9C6460E7EEA = 51905
    Property(S): MOMAEMPort.1451A536_2C9B_42F2_A37A_C9C6460E7EEA = 51906
    Property(S): MOMSQMPort.1451A536_2C9B_42F2_A37A_C9C6460E7EEA = 51907
    Property(S): SDK_SERVICE_TYPE = 4
    Property(S): ROOT_MANAGEMENT_SERVER_PORT = 5723
    Property(S): SERVER_MANAGEMENT_GROUP_TYPE.C6F00077_9737_419B_A8B6_B309BA6F8FC8 = 1
    Property(S): MaximumForwardedVirtualQueuePercentage = 8
    Property(S): QueueSendDataSinglePriority = 0
    Property(S): ADMIN_ROLE_GROUP.C6F00077_9737_419B_A8B6_B309BA6F8FC8 = Administrators
    Property(S): USE_MANUALLY_SPECIFIED_SETTINGS = 1
    Property(S): WindowsFolder.80B659D9_F758_4E7D_B4FA_E53FC737DCC9 = C:\Windows\
    Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
    Property(S): CAN_REGISTER_FOR_MU = 0
    Property(S): MU_SETTING = 0
    Property(S): IS_ROOT_HEALTH_SERVICE = 0
    Property(S): IS_MOM_SERVER = 0
    Property(S): IS_MOM_GATEWAY = 0
    Property(S): WindowsFolder.399B61E4_41A2_4BE4_889A_A0D0761C88A8 = C:\Windows\
    Property(S): WindowsFolder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\
    Property(S): System64Folder_amd64_VC.1C11561A_11CB_36A7_8A47_D7A042055FA7 = C:\Windows\system32\
    Property(S): DirectoryTable100_amd64.1C11561A_11CB_36A7_8A47_D7A042055FA7 = DirectoryTable
    Property(S): WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\
    Property(S): SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = C:\Windows\SysWOW64\
    Property(S): DirectoryTable100_x86.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C = DirectoryTable
    Property(S): SEND_CEIP_REPORTS = 0
    Property(S): System64Folder.A7850EAF_DD6F_4ED6_9581_E958CBD8A522 = C:\Windows\system32\
    Property(S): ACS_AGENT_ACCOUNT.A7850EAF_DD6F_4ED6_9581_E958CBD8A522 =
    Property(S): WindowsFolder.62894CB9_4320_40DB_B4E4_C0347FAB97B6 = C:\Windows\
    Property(S): SC_COMMON_REGISTRY_PATH = SOFTWARE\Microsoft\System Center\2010\Common
    Property(S): DISCOVERY_DATA_AUTHORIZATION_ENABLED = 0
    Property(S): IcmpProtocol.ADADB3CF_4DA7_4040_90AE_3E4E0E0A6FBF = 1
    Property(S): IcmpRequestType.ADADB3CF_4DA7_4040_90AE_3E4E0E0A6FBF = 8:*
    Property(S): IcmpResponseType.ADADB3CF_4DA7_4040_90AE_3E4E0E0A6FBF = 0:*
    Property(S): SnmpProtocol.ADADB3CF_4DA7_4040_90AE_3E4E0E0A6FBF = 17
    Property(S): SnmpPort.ADADB3CF_4DA7_4040_90AE_3E4E0E0A6FBF = 161
    Property(S): SnmpTrapPort.ADADB3CF_4DA7_4040_90AE_3E4E0E0A6FBF = 162
    Property(S): DirectionIn.ADADB3CF_4DA7_4040_90AE_3E4E0E0A6FBF = 0
    Property(S): DirectionOut.ADADB3CF_4DA7_4040_90AE_3E4E0E0A6FBF = 1
    Property(S): SystemFolder.A591E3B4_D228_431D_BF89_99D52C8FFB76 = C:\Windows\SysWOW64\
    Property(S): System64Folder.A591E3B4_D228_431D_BF89_99D52C8FFB76 = C:\Windows\system32\
    Property(S): ADVISOR_UPLOADFREQUENCY_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #1
    Property(S): ADVISOR_UPLOADDAY_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #-1
    Property(S): ADVISOR_UPLOADTIMEHOUR_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #-1
    Property(S): ADVISOR_UPLOADTIMEMIN_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #-1
    Property(S): ADVISOR_MAXCACHESIZE_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #1024
    Property(S): ADVISOR_MAXMAILBOXSIZE_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #1024
    Property(S): ADVISOR_ARCHIVEPERIOD_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #5
    Property(S): ADVISOR_LOGLEVEL_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #3
    Property(S): ADVISOR_NEEDMPINITIALIZE_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #1
    Property(S): ADVISOR_LYNC_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #0
    Property(S): ADVISOR_SHAREPOINT_PROP.192DDC2A_1CC5_4B2A_9D76_D8D0FC70175A = #0
    Property(S): MsiLogFileLocation = C:\Users\scomaction\AppData\Local\SCOM\Logs\OMServer.log
    Property(S): PackageCode = {58EFE971-58C1-4DBD-A400-A7607A745475}
    Property(S): ProductState = -1
    Property(S): PackagecodeChanging = 1
    Property(S): REBOOT = ReallySuppress
    Property(S): CURRENTDIRECTORY = C:\Users\scomaction\AppData\Local\SCOM\Setup
    Property(S): CLIENTUILEVEL = 3
    Property(S): MSICLIENTUSESEXTERNALUI = 1
    Property(S): CLIENTPROCESSID = 4472
    Property(S): MsiSystemRebootPending = 1
    Property(S): VersionDatabase = 300
    Property(S): VersionMsi = 5.00
    Property(S): VersionNT64 = 602
    Property(S): WindowsBuild = 9200
    Property(S): ServicePackLevel = 0
    Property(S): ServicePackLevelMinor = 0
    Property(S): MsiNTProductType = 3
    Property(S): WindowsFolder = C:\Windows\
    Property(S): WindowsVolume = C:\
    Property(S): System64Folder = C:\Windows\system32\
    Property(S): SystemFolder = C:\Windows\SysWOW64\
    Property(S): RemoteAdminTS = 1
    Property(S): TempFolder = C:\Users\SCOMAC~1\AppData\Local\Temp\
    Property(S): ProgramFilesFolder = C:\Program Files (x86)\
    Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
    Property(S): AppDataFolder = C:\Users\scomaction\AppData\Roaming\
    Property(S): FavoritesFolder = C:\Users\scomaction\Favorites\
    Property(S): NetHoodFolder = C:\Users\scomaction\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
    Property(S): PersonalFolder = C:\Users\scomaction\Documents\
    Property(S): PrintHoodFolder = C:\Users\scomaction\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
    Property(S): RecentFolder = C:\Users\scomaction\AppData\Roaming\Microsoft\Windows\Recent\
    Property(S): SendToFolder = C:\Users\scomaction\AppData\Roaming\Microsoft\Windows\SendTo\
    Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
    Property(S): CommonAppDataFolder = C:\ProgramData\
    Property(S): LocalAppDataFolder = C:\Users\scomaction\AppData\Local\
    Property(S): MyPicturesFolder = C:\Users\scomaction\Pictures\
    Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
    Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
    Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
    Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
    Property(S): DesktopFolder = C:\Users\Public\Desktop\
    Property(S): FontsFolder = C:\Windows\Fonts\
    Property(S): GPTSupport = 1
    Property(S): OLEAdvtSupport = 1
    Property(S): ShellAdvtSupport = 1
    Property(S): MsiAMD64 = 6
    Property(S): Msix64 = 6
    Property(S): Intel = 6
    Property(S): PhysicalMemory = 8192
    Property(S): VirtualMemory = 7854
    Property(S): AdminUser = 1
    Property(S): MsiTrueAdminUser = 1
    Property(S): LogonUser = scomaction
    Property(S): UserSID = S-1-5-21-607126847-70518424-489426498-210484
    Property(S): UserLanguageID = 2057
    Property(S): ComputerName = SCOMMS1-VM
    Property(S): SystemLanguageID = 2057
    Property(S): ScreenX = 1024
    Property(S): ScreenY = 768
    Property(S): CaptionHeight = 23
    Property(S): BorderTop = 1
    Property(S): BorderSide = 1
    Property(S): TextHeight = 16
    Property(S): TextInternalLeading = 3
    Property(S): ColorBits = 32
    Property(S): TTCSupport = 1
    Property(S): Time = 10:21:27
    Property(S): Date = 22/01/2014
    Property(S): MsiNetAssemblySupport = 4.0.30319.17929
    Property(S): MsiWin32AssemblySupport = 6.2.9200.16384
    Property(S): RedirectedDllSupport = 2
    Property(S): MsiRunningElevated = 1
    Property(S): USERNAME = Windows User
    Property(S): DATABASE = C:\Windows\Installer\4b8344.msi
    Property(S): OriginalDatabase = F:\InstallFiles\SCOMR2\Setup\AMD64\Server\OMServer.msi
    Property(S): UILevel = 2
    Property(S): ACTION = INSTALL
    MSI (s) (D4:A0) [10:21:27:697]: Note: 1: 1708
    MSI (s) (D4:A0) [10:21:27:698]: Product: System Center Operations Manager 2012 Server -- Installation operation failed.
    MSI (s) (D4:A0) [10:21:27:698]: Windows Installer installed the product. Product Name: System Center Operations Manager 2012 Server. Product Version: 7.1.10226.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.
    MSI (s) (D4:A0) [10:21:27:744]: Deferring clean up of packages/files, if any exist
    MSI (s) (D4:A0) [10:21:27:744]: MainEngineThread is returning 1603
    MSI (s) (D4:30) [10:21:27:744]: No System Restore sequence number for this installation.
    === Logging stopped: 22/01/2014 10:21:27 ===
    MSI (s) (D4:30) [10:21:27:746]: User policy value 'DisableRollback' is 0
    MSI (s) (D4:30) [10:21:27:746]: Machine policy value 'DisableRollback' is 0
    MSI (s) (D4:30) [10:21:27:746]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (D4:30) [10:21:27:746]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (D4:30) [10:21:27:746]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (D4:30) [10:21:27:746]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (s) (D4:30) [10:21:27:747]: Destroying RemoteAPI object.
    MSI (s) (D4:B0) [10:21:27:747]: Custom Action Manager thread ending.
    MSI (c) (78:34) [10:21:27:748]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (78:34) [10:21:27:749]: MainEngineThread is returning 1603
    === Verbose logging stopped: 22/01/2014 10:21:27 ===
    Any assistance anyone can provide will be greatly appreciated.

    Verify from permission of user that you use it in upgrade, make sure that scom machine and user that you use it in upgrade in sysadmin group in database of operationsManager and OperationsManagerDW
    Also Verify from Prerequisites of Upgrade SCOM 2012 sp1 as below link
    http://technet.microsoft.com/en-us/library/jj656654.aspx
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

  • BGBISAPI.msi fatal error 1603

    Hi,
    I am setting up a test SCCM 2012 environment and have a primary SCCM server up and working and deployed 2 Distribution & Management point servers fine however when i go into SCCM, Monitoring, Site Hierarchy when I right click my site it shows a load
    of failures, for each of my 3 servers i have 2 errors reported every 60 minutes,
    Message ID 1016 and- site component manager failed to install this component of this site system
    Message ID4951 - Site Component Manager Failed to install this component, because the Microsoft installer for this component (bgbisapi.msi) could not install
    When I look at the bgbsetup log file its showing
    bgbisapi.msi exited with return code 1603
    Fatal msi error bgbisapi could not be installed
    I have done a lot of research into this trying a host of stuff and it wont install, any help much appreciated

    I had this same issue on another thread. 
    other threadI worked with a Microsoft engineer on the case.  The issue is now resolved.  The problem was due to the server not being part of a local security group that caused it to not install a function.  We reviewed several logs to isolate
    the problem.  The Microsoft engineer approached this from a "what is the expected outcome" rather than just the specified error code.  Before this was fixed all of my EU desktops were showing up inactive and with no inventory, and no historical data. 
    Now everything works properly.
    Details below
    Had Microsoft review my settings on support call
    confirmed boundaries were correct.
    Discovery groups and settings are correct.
    Secondary site settings and roles are correct.
    Overall health of SCCM is correct.
    Site hierarchy is correct
    Server installation procedure is correct.
    Server SCCM patch installation is correct.
    Site to site functions are correct, however we have to double check logs to make sure all components are correct.  Since imaging and remote controlling are functioning there might be a component error as initially suspected.
    We isolated a machine in one office, and reviewed log files (inventoryagent.log and others)
    confirmed that the machine is sending it logs files to management point.
    We then took a look at log files on the servers to further isolate the issue.
    <PROBLEM SECONDARY SITE SERVER>
    U_ex***.log – iis server logs
    Compmon.log – component information including installation
    Perfsetup.log – performance counter information
    Mpfdm.log - Moves client files to the corresponding SMS\INBOXES folder
    Mp_Hinv.log to confirm that the mp is receiving and processing inventory
    dataldr.log – logs .mif file processing for inventory  on primary site
    <PRIMARY SCCM SERVER>
    dataldr.log – logs .mif file processing for inventory  on primary site
    dataldr.lo_ - logs .mif file processing for inventory  on primary site
    We noticed that the associated .mif file for the desktop machine was not present on <PRIMARY SCCM SERVER>. ( search on ConfigMgr\inboxes\auth\dataldr.box )
    We reviewed additional logs and found errors in the
    compmon.log files
    We concluded that there is a communication error between <PROBLEM SECONDARY SITE SERVER> and <PRIMARY SCCM SERVER>, since the inventory logs were present and processing on <PROBLEM SECONDARY SITE SERVER>.  Deeper analysis of the logs
    pointed us to the root communication issue between <PROBLEM SECONDARY SITE SERVER>
    Local administrators group was correct with <PRIMARY SCCM SERVER> and <PROBLEM SECONDARY SITE SERVER> added.  
    The sitecomp & compmon logs were reviewed further and we found some additional issue with components not installing fully.
    Per one of the logs we see a failed installation and a removal of the server from a local group.
    <PROBLEM SECONDARY SITE SERVER> was being removed from a local group – SMS_SiteToSiteConnection_[SITECODE]
    We added the server back to the group and restarted the SMS_SITE_COMPONENT_MANAGER service.
    Once this was restarted we reviewed the logs again.
    <PROBLEM SECONDARY SITE SERVER> started processing and completing any installation of missing components.  Exit codes-0 for completed installations.
    Sender.log started showing progress in transmitting the inventory and collected data from the workstations.
    Results
    BGB installed correctly.
    <PROBLEM SECONDARY SITE SERVER> – shows green status in component settings in SCCM Console
    Refreshed the SCCM Console on <PRIMARY SCCM SERVER>
    <SECONDARY SITE> machines were now listed with the correct management point – <PROBLEM SECONDARY SITE SERVER> and are now showing as active.
    Software deployment status has been updated for EU offices.

  • Doesn't Upgrade from 6.16: Error 1603

    Hi, I am using windows 7, and I keep on getting message to upgrade to new version of skype, but when I does Error message appears
    THE OLDER VERSION OF SKYPE 6.16 CANNOT BE REMOVED. CONTACT YOUR TECHNICAL SUPPORT. installing skype failed code 1603
    Solved!
    Go to Solution.

    techfreak wrote:
    mark2adw wrote:
    I have the same problem & I'm running Windows XP Pro.
    My Skype version is 6.11.0.112 & will NOT update,
    The MS Fix It can not resolve the issue.
    I never had any issues or upgrading problems with Skype until Microsoft took control of Skype.
    Microsoft owning Skype has never affected any of my installs any differently, so I struggle to see any direct correlation.  If you are unable to upgrade you should be able to safely uninstall 6.11 then install the latest version and that should not affect anything.  I occasionally have had to do this with Skype releases old and new.  It generally stems from the various builds that come out  (msi, exe, business msi, etc.) sometimes making a direct upgrade impossible.
    If after uninstalling 6.11, traces of Skype remain, the Microsoft Fix it tool should be able to help.
    Skype 6.16
    http://download.skype.com/msi/SkypeSetup_6.16.0.105.msi
    Thanks, but your download will not open, see attached screen shots.
    Skype "Help / About", says that I am running version 611.0.102,
    But when I run MS Fix It, the installed Skype version is 6.6 that cannot be uninstalled.
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  • Can't cure a "MSI.BufferChm - Error 1603" problem and install Officejet Pro 8000 Wireless software.

    I'm trying to install an HP Officejet Pro 8000 Wireless A809N. OS = XP Pro SP3. I keep getting a message:
    "Fatal error during installation.   [code 1603?]  [error situation code: 27764920]
    The older version of BufferChm cannot be removed. Contact your technical support group."
    I tried all the suggestions on this support page:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02455020&lc=en&dlc=en&cc=us
    except that in solution two, some of the services wouldn't turn off  due to "Access Denied".
    I finally gave up and installed the basic drivers and hoped that once they were installed, I could install the full software. But no dice! How do I fix this "MSI.BufferChm" problem?
    Thanks.

    I don't blame the consumer-users in this forum, but when HP advertises the forum so prominently in so many places as one of their "solutions", they should provide employee help here.  
    I googled and it seems to be a problem for a lot of folks.  And a lot of references back to this forum.  I didn't follow too many of them and didn't spot a solution.  There may be one - I just didn't see it.
    This is from Microsoft and has several ideas I didn't see on the HP site.  Microsoft Link  Take a look.  MSI is a microsoft thing, not HP.
    As for HP employees, there are some that monitor this group unofficially.  Hopefully you'll get some attention now.  Or at least from some of the other folks who may have even more computer fixit experience.

  • Error -1603 on install

    I'm trying to install iTtunes 6.0.4 as an upgrade, and get an error 1603 as soon as the prompts are completed. I have found several messages about "attacking the 1603 head on only if it's the first error encountered," but I can't find any point where they detail how to attack it head on.
    Well, it is my first and only error when trying to do the install. I'd like to know how to attack it head on, and what preventive measures to take to make sure I don't lose data during the install. Thanks.

    Yes!
    This is what b noir and many other people are suggesting to take a look at:
    http://consumer.installshield.com/kb.asp?id=Q111019
    Hope this helped.
    If it didn't, try deleting your current Quicktime, downloading the Quicktime standalone:
    http://www.apple.com/quicktime/download/standalone.html
    THEN downloading iTunes.
    Hope this helped
    rjl

  • Install MSI payload failed with error: 1603

    I had problems on upgrades got message to run Acrobat clean tool
    I did it then I run new installation from Creative Cloud
    failed installation gave me the following error and to contact adobe support. What I have to do?
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
    ERROR: Impossibile installare il servizio "Adobe Acrobat Update Service" (AdobeARMservice). Assicurarsi di disporre di privilegi sufficienti per l'installazione dei servizi di sistema.
    ERROR: Install MSI payload failed with error: 1603 - Errore irreversibile durante l'installazione.
    MSI Error message: Impossibile installare il servizio "Adobe Acrobat Update Service" (AdobeARMservice). Assicurarsi di disporre di privilegi sufficienti per l'installazione dei servizi di sistema.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

    The Error 1603 usually occurs due to insufficient privileges.
    Try the following steps:
    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
    > Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
    Reboot and try installing in the new enabled Admin user account and check.
    Regards,
    Rave

  • SCVMM Installation Failed: vmmServer.msi failed with Windows Installer error 1603.

    Error seen when attempting to install Microsoft System Center 2012 R2 Virtual Machine Manager 
    Installing D:\amd64\setup\msi\Server\vmmServer.msi failed with Windows Installer error 1603.
    See C:\ProgramData\VMMLogs\vmmServer.log for more information. After resolving the problem, retry setup.
    Searched the log file for 1603 errors - 
    CustomAction EnableWsmanCredSSP returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (B8:20) [02:00:47:180]: Note: 1: 2265 2:  3: -2147287035 
    MSI (s) (B8:20) [02:00:47:180]: Machine policy value 'DisableRollback' is 0
    Action ended 2:00:47: EnableWsmanCredSSP. Return value 3.
    SI (s) (B8:20) [02:00:47:228]: Windows Installer installed the product. Product Name: Microsoft System Center Virtual Machine Manager Server (x64). Product Version: 3.2.7510.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success
    or error status: 1603.
    I've tried disabling my Firewall and troubleshooting the Enable-WSManCredSSP command-let however nothing has worked and I'm quite stuck. 
    Any help would be appreciated. 

    I had the same problem in my environment.
    Here are the steps how i did solve this issue
    Since VMM 2012 R2 Requires ADK 8.1 and this requires SQL 2012 Express.
    In order SQL Server 2012 to be installed successfully .Net Frame Work 3.5 feature on Windows Server has to be enabled first, in this case it is not not being installed by ADK Installation wizard as a result SQL service fails to start, which results on VMM
    installation to fail.
    Please try to enable .Net Frame Work 3.5 feature on Windows Server 2012 R2 before you install ADK 8.1

  • Error 1714. Error 1603. could not upgrade itunes

    when i tried upgrading to iTunes 6, i got the following errorr.
    Error 1714: Older version could not be uninstalled.
    Then i got another, Error 1603, saying itunes.msi was not found or something like that. what must be done? I use a iPod Shuffle.

    hi dooby!
    hmmmm. let's first try completely uninstalling your itunes and QT using the instructions given here:
    Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
    if you run into trouble on the uninstall, try using the Windows Installer CleanUp utility:
    Description of the Windows Installer CleanUp Utility
    ... and even if you don't run into trouble on the uninstall, run CleanUp anyway to make sure you've removed any leftover QT/itunes installation registry entries.
    then let's try another itunes reinstall. download and save a fresh copy of the installer to your hard drive. (we'll run the install from there rather than on-line.) switch off any antivirus and antispyware applications prior to the install.
    iTunes 6.0.1.3 Installer
    keep us posted on your progress.
    love, b

  • Novell Client 2 upgrade fails to install NICI (error 1603)

    I have configured the automatic update agent to specifically use Administrator Privileges according to the documentation: http://www.novell.com/documentation/...ient_admin.pdf
    When I run the update from "Novell Services" in system tray as a normal user the update completes with errors: fails to install NICI (error 1603).
    When I do the exact same thing as an admin, everything works fine.
    I'm am trying to update Novell Client 2 SP 1 (IR7) to Novell Client 2 SP 2 (IR2) on all of our workstations.
    And I am seeing the exact same error when trying to upgrade:
    Novell Client 2 SP 1 (IR7) to Novell Client 2 SP 2
    Novell Client 2 SP 1 (IR7) to Novell Client 2 SP 2 (IR1)
    What is going on here, is the update agent broken or am I doing something wrong?
    I don't want all of my users getting errors when their Novell Client gets updated.

    Originally Posted by jimbjorklund
    I think I'm getting closer to the actual issue, after enabling Novell Client Debugging by setting this registry value:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Authentication\ NCCredProvider]
    "Debug"=dword:00000003
    This error is found in "C:\ProgramData\Novell\Client\Log\NICIInst64.l og": Error 2103.Could not resolve path for shell folder 26
    I think this has something to do with the MSI-setup (NICI_wx64.msi) not being able to find certain keys in the registry for some reason
    Recently we had problem with an MSI-based Java-installation running with admin-privileges where it would fail if "Folder Redirection" was enabled. We had set My Documents to point to H:\ which was mapped via Novell as the home folder.
    the registry settings for that are found under: [HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User Shell Folders]. This however is NOT the problem here so the root cause for the error is still unclear to me.
    Indeed, but remember we are troubleshooting the client here- it may be possible that there was some corruption in the first failed update. So thus removing any components and with a clean install of the Novell client, to try the update process again to ascertain were exactly the process may have failed by examining any logs and/or dumps.
    Leroy Joseph
    Visual Click Software
    eDirectory Management and Reporting | DSRAZOR for eDirectory

  • I have Creative Suite 6 Design & Web Premium installed on my HP Windows 7 laptop. All of a sudden Acrobat Pro will not open and I cannot reinstall. Get errors 2203, & Error-Install MSI payload failed with error 1603. Help.

    I have not been able to reinstall Acrobat Pro on my laptop. I have Suite 6 Design & Web Premium on my HP laptop. I have Windows 7 operating system. All of a sudden Acrobat Pro will not open so I uninstalled and tried to reinstall the program.
    The error messages I get are:
    ERROR: Error 2203.Database: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error -2147287035.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 2203.atabase: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error - 2147287035.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    Help PLEASE!

    Hi Patricia ,
    For error 2203 ,please refer to the following link.
    https://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
    For error 1603 ,refer to this link.
    https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
    Let us know if this solves the issue .If required ,we"ll surely assist you further.
    Regards
    Sukrit Dhingra

  • After upgrading to Lion the bookmarks in Preview returns error message.

    After upgrading to Lion the bookmarks in Preview returns error message : The File "****" couldn't be opened because you don't have permission to view it. To change the perimssion, select the item in finder and Choose File info.  I have bookmarked plenty of files in Preview.  How to overcome this error message???

    Doesn't work Steve. I think it is an issue with Preview being sandboxed (check the sandbox column in Activity Monitor: Preview = Yes). Sandboxed apps restrict file access to those the user has explicitly selected. My theory is that this causes the unfortunate side effect of bookmarked or linked PDFs not working. A simple test: open a file with bookmarks, manually open the bookmarked file and then select the bookmark in the first file - it should open with no complaints about permissions (which leads to a weak workaround: open all the PDFs you intend to work with!).

  • I have a problem updating my AcrobatX ERROR: Install MSI payload failed with error: 1603 - Alvorlig feil under installasjonen. MSI Error message: Ugyldigt drev: K:\  ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

    Acrobat X problem updating.
    ERROR: Install MSI payload failed with error: 1603 - Alvorlig feil under installasjonen.
    MSI Error message: Ugyldigt drev: K:\
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    I have uninstalled my AcrobatX and now This message appear when I try to reinstall:
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    MSI Error message: Ugyldigt drev: K:\
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    Is there anybody who know  how to solve it?

    Hi Patricia ,
    For error 2203 ,please refer to the following link.
    https://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
    For error 1603 ,refer to this link.
    https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
    Let us know if this solves the issue .If required ,we"ll surely assist you further.
    Regards
    Sukrit Dhingra

  • - 0 fatal error(s), 3 error(s)     ----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe_Lightroom_x64.msi_5.6 -----------  ERROR: Key not valid for use in specified state.    ERROR: Install MSI payload failed with error: 1603 - Fatal error durin

    I keep getting this error code when trying to download         
    - 0 fatal error(s), 3 error(s) ----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe_Lightroom_x64.msi_5.6 ----------- ERROR: Key not valid for use in specified state. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Key not valid for use in specified state. ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603

    Generally this error happens because of an encrypted folder or insufficient permissions on that folder: http://support.microsoft.com/kb/834484 (MS Explanation)
    Adobe has a page here: Error 1603: A fatal error occurred during installation

  • I can not uninstall the newest Muse, the error that i get is: ERROR: The older version of Adobe Muse CC 2014 cannot be removed.  Contact your technical support group.    ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installat

    Can somebody please help me, i can not work on my websites anymore. Thanks !!

    ERROR: The older version of Adobe Muse CC 2014 cannot be removed.  Contact your technical support group. 
    ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installatie.
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