Upgrade Plug-ins? InD CS4

I have been sent a file that shows as an InDesign CS4 file however when I try to open it I get the message - cannot open, upgrade plug-ins or upgrade to the latest version.
I've had a bit of a look at the different threads and it seems that it may be that it was saved from CS5 perhaps?
Could anyone please advise me in the most simple terms what I should ask the originator to do to send the file in a readable format?
This is an urgent job and if I can't get it open then I will need to advise them asap so that they can find someone else to finalise it for them.
Thanks in anticipation
Michelle

(Tiny addition:)
With software upgrades being released almost annually that are not "backwards compatible" ...
InDesign is backwards compatible -- up to a point, at least. (The Paragraph Composer, for example, was rewritten for CS3, so editing a pre-CS4 file into a newer version *will* make text re-flow.)
What you meant is "forwards compatible", and that's more than just a minor technical problem. How could the programmers of CS work with footnotes (CS2 and up), or have foreseen GREP styles in CS4, or column spans in CS5? If it was possible to open a CS4 document into CS3, what should happen with the features that Are Not Available in the older version?
I also forgot to point out a feasible (but not really recommended) way of working with newer documents. If your client insists that you work on his file, he could send you an IDML export. It means that at least you get something (as opposed to "nothing at all"), but of course you don't have any guarantees at all you get to see the same file that the client sees in his version. Any of the new features will get Lost in Translation, and you should even carefully check if "the same" things actually work the same -- as per my note on the Paragraph Composer above.

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