Upgrade product CS5 from CS3 to run on Mac -serial number not accepted

Hi I spoke to your team last week before ordering CS5 for my first time buy Mac.
I was told that I DID have a qualifying product running on my Windows laptop - I have a registred copy of CS3
I am trying to iinstall the new CS5 onto the Mac and I am told that the serial number is valid but does not qualify for the product I have bought on your avice
Please can you help me

Hi there, the software for Mac OS won't accept a Windows serial number. You'll need to contact Customer Service and they'll help you to get things working. For the best assistance, I reocmmend our chat support at http://adobe.ly/tuMwkC

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