Upgrade question CS3 E to CS5 E

Has anyone else noticed that CS3 Extended shows up as an eligibility in the chart for CS5 extended but doesn't show up on a version to select in the pre-order cart?
Here's the question. I know it's eligible but since it's not listed and the documentation says to be sure to pick the correct upgrade path to get the correct installer...would that mean to select Photoshop CS2, CS3, CS4 or go with CS4 Extended since CS3 Extended is placed in the same slot in the upgrade eligibility chart with CS4 Extended. To me it makes sense that it would be CS4 Extended but thought I'd ask if anyone else knows for a certainty.
I checked the cart for Photoshop CS5 standard and CS3 Extended is listed in cart for in the same version slot as CS4 Extended.

I take that to mean that I can check the upgrade that says from Photoshop CS3 to CS5 Extended. The fact that I have CS3 Extended shouldn't matter...same price anyway was just confused that CS4 Extended had it's own upgrade path while CS3 Extended wasn't listed.

Similar Messages

Upgrade from CS3 Win to CS5 Mac is possible?

Quite a simple question:
Is it possible to make upgrade from CS3 Win to CS5 Mac?
If "yes", which are the steps I'll have to follow?
I would like to mention that I'll buy the upgrade software
in Romania, so I'll have to deal with a Romanian Adobe
software distributor.
Thank you!

All right. Thank you!
Which of the following numbers should I call?
Software activation
866-772-3623
Available 24/7
Licensing, registration, web subscription services
800-833-6687
7 days a week, 5am–7pm PST

Simple upgrade question : CS3 to CS5

Which serial number do i pop into the box?...okokok, I'm overtired, maybe this is obvious...
Do I use the one that came on the CS5 upgrade package?...will that read my last version of photoshop and just install?...
Do I use the SN that came on my upgrade version of CS3?...
thanks
M
ps...I'm just trying to avoid the upgrade mini-nightmare I had when I installed CS3...an hour on the phone with people in india, one who had no clue what she was talking about, heavy accents leading to even more difficult communication...I really don't want to go through that again...

Hi,
Do you mean you are trying to upgrade from CS3 to CS5???
1> yes you can upgrade
2> if you have CS5 upgrade cop, in order to install you need to have obviously CS5 Srial Number + CS3 Serial Number and while installing CS5 that will take you to upgrade check as soon as you enter CS5 Serial Number. if you do not have CS3 serial number then you will have to contact Adobe for unlocking your CS5.
Hope this helps..!

Can I upgrade from CS3 directly to CS5 or 5.5?

Or do I need to buy CS4?

Not sure which product you have (suite or standalone), but they all have different upgrade prices depending on which version you already own. You can upgrade directly from CS3 to CS5. It'll be more expensive than the CS4 to CS5 upgrade, but cheaper than upgrading to CS4 first, then to CS5. The last option would assume that you can even find a copy of CS4 to purchase.
http://www.adobe.com/products/creativesuite/design/buying-guide-upgrades.html

Upgrade Photoshop CS3 to Photoshop CS5 Extended

I recently purchased Adobe Photshop CS5 Extended upgrade for Windows, thinking I have no problem upgrading to this version. I did not realize it wasn't compatible with Photoshop CS3 until I tried to install it today. Is there anyway I can install the upgrade without having to purchase a new program?

There should be no issue regarding compatibility between the two versions... they are functionally independent of each other. There might be a compatibility issue with your computer operating system if anything, in which case it is less likely a newer version is going to work any better. Maybe you misworded the description of your problem?

Upgrade from CS3 extended to CS5

Does anyone know if I am able to just upgrade to the regular CS5, rather then the extended version? I found I'm not using the features and it's over $100.00 more to upgrade the extended version.
I'm in Australia and was hoping to buy from Amazon which is cheaper even with the exchange rate. But maybe I need to go through Adobe Australasia. Any advice?
Thanks so much,
Paulette

You need to work this out with support. Whoever you had on the line wasn't particularly well-informed it would seem. Platform swapping requires extra steps as laid out here. Once you fileld out the form, you receive a different serial and that will work then.
Mylenium

Upgrade Question CS3 win to CS4 Mac

With Photoshop CS3 working on the backside of a Mac with Parallels II can it be upgraded to Photoshop CS4 for Mac to operate on the front side (Mac side)

Yes. It is called a cross-grade and as far as I know it must be done directly through Adobe sales. There is a process to go through including a letter of destruction which usually entails you sending back the other copy to them or giving them something back proving the destruction process.
After that you get a full version disc for the upgrade price because you cannot use an upgrade version to cross-grade since the Mac serials are different than Windows serials.
Contact Adobe sales this week when they are back in the office for full details.

Upgrade Question CS3, (instaled once)

I have located a person who bought a CS3 upgrade, not realizing it was an upgrade. He has said the store would not take it back because he had tried to install it. He now wants to sell it so he can use the money to put towards the full version.
If he tried to install the upgrade, is it registered during that process, even if he had to stop at the point Adobe asked for proof of a previous version?
I'm wondering if I buy this if we will have to go through the whole transfer "transfer of ownership" process?

it registers after the install, where you give it a whole bunch of info like your name and address. if he didn't do that, he probably didn't register. you can call adobe and confirm it by giving them the serial number. if they say it's not registered, there'd be no reason to go through the transfer (imo).

If I upgrade from CS3 premium to CS5.5 standard...

...what happens to my other programs such as Flash & Dreamweaver? Do I retain them as CS3 version or are they cannibalized? I don't do a lot of web work anymore, so I don't feel I need the CS5.5 Design Premium, but I'd like to retain the older versions of these programs in case I want to use them in the future.

The new version does not touch the old one. All of the old programs will stay there.
Bob

Cross-platform upgrade question

I'm posting this question here as I have had less than satisfactory results from asking Customer Support about this issue. I know this forum is moderated by some great folks at Adobe and am hoping someone can clear up this question for me.
I currently own CS3 Design Premium for Windows, and need to purchase CS5 for Mac. A search for "Cross platform swap" on Adobe brought me to this page: http://kb2.adobe.com/cps/405/kb405819.html. However, the instructions there don't match what is offered on the support page. Under Return/Exchange/Refund I have only the following options:
Duplicate Order
Product Didn't perform/ work as expected
Purchased Incorrect upgrade
Purchased Wrong Product/Platform/Language
Shipping Problems
Unable to Download Order
Wrong Product delivered
None of those options is correct as described in the KB article. I decided to chat with Customer Support, and the rep told me that all I had to do is order the upgrade and I could choose which platform to install on first run. Really? The Rep said CS5 included two discs, one for Windows install and one for OS X. He assured me that I would have no problem installing a CS5 upgrade on my Mac, even though I have never installed CS3 on that machine.
I am skeptical about this solution for two reasons: one, Adobe has never offered Win and Mac discs together for CS versions. Two, when I go to pre-order CS5 I need to make a choice between platforms.
Has Adobe changed its method of delivering Creative Suite products? Are both platform discs really included? If not, there are two things that need to be done:
Article http://kb2.adobe.com/cps/405/kb405819.html needs to be corrected. The steps as described cannot be completed.
Customer Support reps need to be notified that they are providing incorrect information regarding cross-platform upgrade procedures.
Finally, I need correct information as to how to go about upgrading my CS3 Windows to CS5 Mac. Do I purchase an upgrade disc and use my CS3 serial number to install? Do I do some sort of return, and if so, how?
Thanks in advance to anyone from Adobe who is willing to take the time to answer my question.

I don't represent Adobe in any capacity other than a mostly satisfied user. Here's what I did on a cross platform (Windows to Mac) exchange--not an upgrade, but my experience may help you.
I, too, found that the directions didn't match the support web site. So I used 'Purchased wrong...' as my subject. I then completely described what I wanted to do in the comments section. I included my current platform version and serial number in the comments. After posting I had a case number to enter onto the Letter of Destruction (LOD) which I then attached to the case. I don't know if a LOD is required in your situation as you will be paying for an upgrade. You should be able to keep both packages active-but customer support will probably know. In my case I had to certify that I had destroyed the original Windows package.
After this was posted to the Adobe Customer Support Portal I then had a case number I could give to the telephone customer support so I called them. While on the line with them they read my case file and informed me my credit card would be charged $5.95 for shipping. Six days later I had the CS4 Design Premium for the Mac. It *should* be just as easy for you.
I must say that I have had to call Adobe Customer Support a handful of times in the last couple of years. In each and every case I received prompt and accurate information that solved my problem or pointed me directly to the solution. I am aware that this is not always the case and wish you good luck.

Question: Upgrade from CS3 to CS5 with license from diff country

Hi all,
I'm thinking of upgrading my CS3 to CS5, but the CS3 license is bought from another country. So am I able to upgrade my CS3 to CS5 where CS3 is purchase in Asia Pacific and CS5 is purchase in US?
Hope can get answer soon, I'm urgently need to upgrade it but I dont want to purchase upgrade that wont work.
Thanks!
-- SU

Please contact Adobe Customer Support directly by phone. This is a User-to-User forum and no one here is qualified to authoritatively answer your question.
- Dov

Question about CS5 Upgrade from CS3

Hi everyone,
I have Adobe CS3 and want to upgrade to CS5. I noticed Staples are selling the CS5 upgrade version for a decent price.
But it doesn't state if it's for CS4 or CS3/CS2. I contacted them, but they said they are both the same.... but I don't know if I can believe them.
Is the upgrade version for CS4 and CS3/CS2 the same thing in retail outlets? (i.e. you can enter in a CS4, CS3, and CS2 serial number for the same disc or is there separate products for each previous version - i.e. CS4 upgrade is different than a CS3 upgrade?)
I noticed when you buy it from the Adobe Store or even other sites like Newegg, they are marked as 'CS4 Upgrade' and 'CS3/CS2 Upgrade'... but on Staples its only 'Upgrade' and they told me it 'probably works for CS3 as well'.
Link to product on Staples site: http://www.staples.ca/ENG/Catalog/cat_sku.asp?CatIds=&webid=885931&affixedcode=WWhttp://www.staples.ca/ENG/Catalog/cat_sku.asp?webid=885938&CatIds=&AffixedCode=WW
Your help is greatly appeciated!
Thanks!
J

The upgrades are different in that they require different serial numbers for the upgrade. I don't believe you can use the CS 4 upgrade if you only have CS3. Call Customer Service to get an official response.

Can't find this info anywhere... Can I upgrade from CS3 to CS5 or CS5.5?

After using Adobe products for years and years, it's not only my opinion but the opinion of many of my colleagues that CS upgrades are only worth it about every other upgrade. That might be a subjective opinion, but it does lead in to my question: Does anyone know if I can upgrade from CS3 to CS5 or CS5.5?? I can't find that info anywhere on Adobe's site.
Thanks!

Does anyone know if I can upgrade from CS3 to CS5 or CS5.5??
The Adobe Buying Guide clearly states that the answer for CS3 to CS5.5 is yes.
Design Premium example (other Creative Suites are the same):
http://www.adobe.com/products/creativesuite/design/buying-guide.displayTab2.html
You won't be able to buy CS5 from Adobe (not that you'd have any reason to).

Would Adobe Photoshop CS5 upgrade work to upgrade from CS3?

Would Adobe Photoshop CS5 upgrade work to upgrade from CS3?

Please don't kill the messenger. You are not addressing Adobe here.
Just a clarification in general:
BOILERPLATE TEXT extracted from the FAQ:
https://forums.adobe.com/thread/375816?tstart=0
Do not be abusive or aggressive in your tone
An aggressive, demanding, accusatory or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply.
Remember, you are not addressing Adobe here in the user forums. You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions.

Upgrading from CS3. Should we go straight to CS6, or go to CS5?

I work for a government agency, and we are considering upgrading from CS3 soon. We primarily use InDesign, with occasional uses of Photoshop and very rare uses of Illustrator. We also heavily use Acrobat Pro.
We currently have Acrobat 8.3.0 and InDesign 5.0.4. We are running Windows 7 on machines with 4 GB RAM and a 32-BIT Operating System.
We use InDesign to create forms. There are occasional graphics, but not many. We also use color very rarely. We use paragraph styles heavily, but not object styles.
My question is, should we upgrade from CS3, all the way to CS6? Our main concern is that our thousands of forms make the conversion from one version to the next with as little movement as possible. The placement of elements on the page is very precise, and changes in the documents needs to be avoided as much as possible. I realize that some adjustments, especially in text, are going to happen.
We also need to be sure that whatever we upgrade to will still work well with Acrobat. We are hoping that will also get upgraded, but we aren't sure about that at this point.
Does anyone have any recommendations? Would we be better off going to CS5 or CS5.5 now and upgrading to CS6 from there later?
My boss has no interest in going to the Cloud concept. Continuous updates that could possibly affect form layout is something we want to avoid.
I understand that at this point we can't actually upgrade to CS6, we will have to pay the full price for new licenses. I'm not so clear on whether we will be able to continue to upgrade in the future without going to the cloud concept. I believe you will be able to, but if anyone knows different please let me know.
Thanks.

IMO, the real question is "Why would we want to or need to change from InDesign CS3?"
You didn't identify any possible reasons. If InDesign CS3 is a perfect fit for your current needs, the main compelling reasons are that you need to add more users, you need to exchange ID files with workers who are using later InDesign releases, and you can't purchase more CS3 licenses; or you're upgrading to new hardware and a operating system that doesn't support InDesign CS3.
If you just need to obtain more licenses, it's likely if you have many users, your licenses were purchased under an Adobe Volume Licensing Plan (VLP.) I've read postings on this forum that VLP purchasers can buy more licenses for non-current InDesign releases. The idea is that all Adobe has to do is generate new license numbers, not retrieve and provide the older software. For details contact your VLP vendor.
If the issue is needing to be compatible with newer releases, or being able to run on new incompatible equipment, then you need to buy new software or subscriptions at the going price. However, perhaps under VLP, there are attractive purchase options for multiple licenses.
Perhaps someone on the forum can clarify the VLP?
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices
Lritter2 wrote:
Thank you. That was my own opinion, but I've been asked to look into it.
Is staying in CS3 indefinitely an option, though (to avoid moving the files to CS6)? I would think the further development of software would eventually make trying to use CS3 with ever advanced verseions of Acrobat really problematic.

Upgrade question CS3 E to CS5 E

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