Upgrade RoboSource 3 to 3.1

I am trying to upgrade our RoboSource from version 3 to 3.1.
I read instructions on using the RoboSource Convert Wizard. When I
installed the 3.1 version, it presented a warning that stated
another version of RoboSource was found and that I needed to
uninstall it to continue. So I uninstalled 3 and installed 3.1.
Then when I opened the Wizard, it said I had to have the older
version installed to use this convert tool. So I try to reinstall
3, and I get the message again about the other version... I have
tried installing 3 then 3.1 and 3.1 then 3. Neither way works, and
I have not found a way to get both installed so that I can convert
the databases to the 3.1 version. Any ideas would be much
appreciated.
Thank you,
Jennifer

Hi Jennifer -
Sounds a bit odd to me. I thought that the installation
process, even for upgrade licenses, didn't care about older
versions of RSC (just RH). I installed side-by-side via a
standalone license, so I can't offer any direct comparison there.
Still, I think that some of our writers with upgrade licenses had a
different experience than yours.
What I did find was that the DB conversion didn't work very
well for us. I ran a couple of large projects through the converter
and got errors. Since I wasn't particularly invested in converting
the DB itself, what I did was remove the projects from source
control, convert them to RH6, and then upload them into new RSC3
DBs. Overall, that process went quite smoothly, and I haven't
regretted abandoning the the DB conversion.
G

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Upgrading robosource control from 3.0 to 3.1

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RoboHelp 7 with RoboSource 3.1 upgrading to RoboHelp 10

Hello,
I am looking into upgrading RoboHelp 7 to RoboHelp 10 and it looks like the same RoboSource 3.1 is used. Can someone confirm this? I would also like to know if I make a copy of the RoboSource database can I connect RoboHelp 10 to the copy while useing RoboHelp 7 on the original?
Thank you for your help.

Yes RoboHelp 3.1 with RoboHelp 10 is the same version as RoboHelp 7
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Upgrading RoboHelp 7 to RoboHelp 9 RoboSource

Hi I'm Trying to upgrade Robohelp 7 to Robohelp 9 as we have just gone Windows7 we also use RoboSource.
What are the steps to successfully upgrade?.

Hi
Steps I took.
Opened Robohelp 7 made sure project could check in and out of Robosource, worked fine.
Checked all files out of robosource via Robohelp 7.
Upgraded to Robohelp 9 - was asked if I wanted lastest said yes. Popup said some files could not be checked out. Tried opening project in Robohelp 9 - popup corrupt .cpd tried deleting .cpd no joy.
Re tried all the steps again with the files checked in to robosource no joy.
Cannot open project in Robohelp 7 or RoboHelp 9 now!

Upgrade to RoboSource Control 3

We are in the process of upgrading RoboHelp and RoboSource
Control. We currently are using RSC2 but need to move to RSC3. Is
there an upgrade path to be able to use the existing access db that
we are using for RSC2? I have been searching but cannot find
documentation. A link to documentation or any help would be
appreciated!
Thanks

There is an upgrade path from RSC 2 to 3. You will really
like the stability of SQL Server 2005 (or Express) vs. the old
Access db.
In addition to the documentation that comes with the separate
RSC Explorer app, be sure to check out Matthew Ellision's revised
article just posted on the Adobe Developer Connection. You'll find
it here.
Getting
started with RoboSource Control 3
Give it a try
John

Can I use RoboSource without buying RoboHelp Server?

I work for a University that has just purchased a new
database system (Advance for the Web) from SunGard Higher Ed. The
system came with on-line documentation written in RoboHelp that we
can edit to suit the needs of our institution. We could have edited
the individual HTML topics (about 1,300 of them total) without
RoboHelp, but instead we opted to purchase RoboHelp 7 in order to
have the entire pre-existing help project. I am the sole editor of
this project.
I would like to be able to use the RoboSource application in
order to track changes that I make to the pre-existing help topics,
but when I tried to add version control to my project, it prompted
me to create a connection to a database. Our database lives on a
remote server that is password protected. I tried to make the
connection, but I received the following error message: "No
connection could be made because the target machine actively
refused it." The RoboSource on-line documentation describes how to
create a database, but I don't need a new database because ours
already exists... I just can't connect to it via the RoboSource
application. That's my first problem.
The second problem: Even if there is a way to circumvent the
"remote server database issue" and create a "Help" database on my
local machine, I can't figure out how I would DO that. The
RoboSource on-line documentation says the following: "Unlike in
previous versions, creating a database for RoboSource Control 3.1
is not done within the RoboSource Control Explorer, but within a
stand-alone application - the RoboSource Server Configuration
Utility.” Does this mean that I need the RoboHelp Server, or
is there a RoboSource Server, too? Do I HAVE to have one (or both)
of these products in order to use version control?
Please help me. I'm not a technical person, but the people
who I work with who ARE technical people don't understand what I
need to do, either.

@ Gravenstein
Thanks for your response.
>>...We are using three clients and one server. We have
installed the server component together with the client component
on a local PC. That's why I don't know whether the server component
needs a licence key or not. But it should not have to.
I haven't described it correct. We are using 3 clients to
work with. One of these clients has also the server installed. So
the database is not on a server machine but on a local PC. Now we
want to get the database away from the local PC to a server
machine. That's why I wonder if the installation of RSC Server on a
server asks for a licence key?!?
>>...This server doesn't need the robohelp environment
to edit topics, it only needs the server component. This should be
possible to install without asking for a licence key.
>> That is correct. At least that's the way it works
with RH6.
What do you mean with "that's the way it works with RH6"? How
about RH7? Does it work similar? I hope so, because we want to
upgrade and to move the database from the local PC to our server
machine after the upgrade.
By the way, does it function to copy the old database from
the local (server) PC to the server machine and after changing the
clients settings to work with the new server they could use the old
database in the new folder of the server machine again? Or do we
have to write the projects from every client to the new server
machine manually to work with the version control after changing
the server? I'm asking this because I don't know what is stored in
the database. If the folder name of the database is stored in the
database, it doesn't work any longer if it is moved to another
folder!?

RoboSource Network Error on Get

Hello!
I've just upgraded to a new computer, switching from XP to Win 7 and upgrading from RH7 to RH8. My problem doesn't appear to be with RH, though, it's with RoboSource.
Whenever I try to Get a project, the project fails after getting about 70% of the files, with the error message "A network error has occurred. The full error text was 'A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.' "
The Get effort fails at exactly the same place at every attempt. Here's what we've tried and nothing has worked:
-Uninstall/reinstall, cleaning the registries, etc. in between
-Logging in as a different user from my computer
-Creating a new user account on my computer
-Switching network cables and ports
-Moving my hard drive to a different computer to rule out computer hardware problems
-Changing the local directory for the Get
None of these work: the Get fails at 2247 files/130 folders, size 8,9388,190 bytes each time. Note that my colleague can Get the project from her computer when logged in as me or logged in as her, whereas I cannot Get the entire project from my computer when logged in as either of us. I can still log in from my previous computer and Get the project successfully.
The IT people report that our SQL server logs are not reporting any errors.
Any suggestions? Thanks in advance!

Correction: the size is 89,388,190 bytes each time

Opening Project First Time from Version Control. RoboSource Node

Four writers have upgraded successfully. My fifth is having issues...
She has Serena Dimensions SCC installed as well (another source control product - used by Applications, not the authors or Infra.
Problem: When she is establishing the root path (and the Browse RoboSource Node window opens, but it does not populate, even after 20 minutes. Reboot did not work, neither did manually removing Serena Dimensions SCC. I have verified that she has a connection to the database (via RSC Explorer) and can see the project (as well as the RH7 version of the project). We have
These are the instructions... (screenshots not included). She's hanging up on
1.1    Using a New Project for the First Time
IMPORTANT NOTE:
The author must have local administrator rights on the machine. If the user has a privileged account, they must set up full local control of their work folder (specified in 1.1.2.8).
1.1.1    Install RoboHelp and RoboSource Control
1.    Download appropriate software packages, including all patches, from Adobe.
2.    Launch RoboHelp Installer. Select the following options for installation:
o   RoboHelp for HTML
o   RoboSource Control (Client)
o   CS4 Script Extender
INSTALLATION NOTES
Installation of each component is separate and may take up to 30 minutes. You do not have to install RoboHelp for Word.
Only select the Client Install for RoboSource Control.
3.    Install all patches in the order specified by the vendor. Check with the technical communicator on which version is currently in use for patching.
1.1.2    Open the Project
1.    Launch RoboSource Control.
2.    Establish a database connection per section 3.3.1.
3.    Close RoboSource Control.
4.    Launch RoboHelp 8 for HTML.
5.    Click Open under Recent Projects under the main frame (do not use title bars).
6.    Click the Open Project from version control button (shown below).
7.    Make sure that RoboSource Control 3.1 is highlighted as the Version Control Provider and the checkbox for “Make this my default selection” is checked. Click OK.
8.    Configure the Source Control system as follows:
Connection: PROD
Root Path: Click the … button and navigate to the (project name) root in the database and click OK. This may take several minutes.
Connection Mode: Online
Get to Local Path: Click the … button and navigate to your Data folder. Select Make New Folder under Data and give the folder a unique name to help you identify the files as for the Support KB in RoboHelp.
9.    Click OK when you have configured source control. A copy of the database is now being downloaded to the path you specified. This may take up to 20 minutes.
You can verify that installation is proceeding either by watching your local path fill with files or keeping an eye on the CPU usage of the RSO3MiddleTierService and RoboHelpHTML files under Task Manager.
10. Once transfer is complete, highlight Tier1KB.xpj and click Open. It may take several minutes to open the project the first time. It is typical for the snippet file to check out the first time you open the project and the first time each day that you save all project files.
11. Once the project is open, set Version Control properties:
a.         Select Tools > Options.
b.         On the Version Control tab, select all options. This will prompt the user on each version control action they take.
12. Test a check out/check in to validate correct installation and source control operation.

It's the settings in miscproperties in the XPJ and it works in TFS just fine. I'ts as follows:
<miscproperties>
<matchedpair>
<name>vc::provider</name>
<value>Team Foundation Server MSSCCI Provider</value>
</matchedpair>
<matchedpair>
<name>vc::agent</name>
<value>MSSCC</value>
</matchedpair>
<matchedpair>
<name>vc::database</name>
<value>http://ap-gda113-tfs-a:8080/tfs/centric|NB-WWEELDEN|ITS\Wweelden</value> <- Add the TFS URL, your workspace name and your domain name.
</matchedpair>
<matchedpair>
<name>vc::cookie</name>
<value>$/BV - MVV/Main/Tools/Documentatie/mvv-beheerders</value> <- The location of the project in TFS.
</matchedpair>
</miscproperties>

Checking in a Compiled Help File to RoboSource Control

We're getting ready to upgrade from RoboHelp X3 to X5 and
begin using RoboSource Control. I have X5 and RSC installed on a
test machine and noticed that RoboHelp HTML doesn't appear to
automatically check in a newly compiled .chm file when I close that
particular help project. This leads me to believe that the only way
to check in a newly compiled .chm file is to do so manually from
within the RoboSource Control explorer program. Could someone
please confirm this or, if I'm mistaken, describe how to configure
RoboSource Control/RoboHelp HTML to automatically check in the .chm
file?
Thanks!

RoboSource Control manages all files which are part of a
RH-project. The compiled CHM is not consiodered part of the
project. Considering that the source control system allows for
rollbacks and would have to maintain (nearly) all your compiled
files to do so, this method makes sense.
Greetings
---Dirk Bock

Error when trying to upgrade a project to RH9

I'm attempting to upgrade a project from RH 8.0.2 to RH9. My other projects have upgraded fine but I have one particular project that is giving me the following error:
Error - node %Rel_420_NeoTool_Product_Help/rhsharedresource.apj already exists.
I have the source of the projects kept in RoboSource so after I click OK, I get the following message:
Cannot check out all the files that needed to upgrade this project.
I noticed that this file does not reside in source so I figured that RoboHelp created it so I tried to delete it but am getting the same error.
Any ideas would be greatly appreciated.
Thanks

Thank you Mona for your suggestion. Unfortunately it didn't work. The rhsharedresource.apj & SearchOptions.xml files do not exist in source in either the root or the branch but I deleted them from both local projects (root and the branch) and attempted the upgrade and received the same error message.
Answers to your questions:
Steps I took to upgrade
I upgraded the root project first by opening the project on my local machine and when presented with the dialog that this project was created in an older version of RoboHelp, I selected the Upgrade button.
RoboHelp automatically checked the files out of source and performed the upgrade and all was well with the root.
Next I opened the branch on my local machine using RoboHelp.
When I received the message that it was created in an older version, I again selected Upgrade.
It churned for a short time and the bottom of the RoboHelp window says, "Adding Files(s) to Version Control Project" then I get the error message that rhshaerdresoruce.apj already exists.
When I click OK on the error dialog, I get another error dialog that says "Cannot checkout all teh fiels that needed to upgrade this project"
Checking out of source
Based on your questions regarding starting from source I tried the following experiment which also unfortunately didn't work:
I checked the entire branch project out of RoboSource before attempting to upgrade.
Deleted the rhsharedresource.apj and SearchOptions.xml file from the local version.
Opened it in RoboHelp and selected to Upgrade when presented with the dialog that the project was created in an older version of RoboHelp.
I received the same error messages.
Branch Properties
I'm not entirely sure what you mean by Branch Properties but here is a screen capture of the Settings tab. On the Rights tab all items are checked. There is nothing in Notes. The Local Path tab has the location of my local copy. The Links tab lists my root project $/Operations Monitor_help
Thank you for your assistance,
Nita

Error trying to get project from RoboSource

Help! We have been down from source control for over two weeks since moving to RoboHelp 8 and WIndows 7 and I haven't been successful getting assistance from Adobe support.
Here is the deal. We upgraded to Windows 7 - and no Virginia RoboSource apparently does not work in Windows 7 according to support staff.
So, we installed RoboHelp and the RoboSource client on a virtual machine running Windows Server 2003. We have been unable to perform a get of an entire project since. So, we thought perhaps it was a problem with our RoboSource server so we had our IT department create a new instance of RoboSource server although they were unable to move our data over. I did have the projects locally so I did a check in of the entire project. Hid that project on my machine and attempted to perform a get of the entire project.
I received the following error after some of the files were downloaded onto my machine.
RoboSource Error
A network error has occurred. The full error text was 'An established connection was aborted by the software in your host machine.'
I appreciate any ideas you have. We are starting to look at other options for help since we are holding development up.
NIta

Hi, ndhelp.
I am using RoboSource Control successfully on a desktop and laptop, which are both Windows 7 machines (32-bit) so I don't know why it would not work for you. I wonder if there is some virus checker or firewall blocking port 8039, which is the default port for RSC?
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
http://www.showmethedemo.com

Some files become 0 KB when a get latest is done from RoboSource

Hi,
Now whenever I do a get latest from RoboSource, some or all of the files become 0KB both in local and in the server. History of the all these files are also lost.
What could be the problem?
I have placed my online help in RoboSource Control Server that came with RH 7.
I have recently upgraded client from RH7 to RH8. I am using the Source Control Explorer that has come with RH8 but using the Source Control Server that has come with RH7.
Is this a compatibility issue?
Regards,
Saj

Hi Saj and Peter. The word "server" may be confusing the issue here. If I'm not mistaken, Saj is not using RoboHelp Server. Rather, it's RoboSource Control "Server". If that's the case, there was no change in the version of RoboSource Control between RH 7 and RH 8.
Both are RoboSource Control 3.1 so there should be no compatibility problem there.
However, I wonder if there is an issue of how Saj initially upgraded the RH 7 project that was in RSC in RH 8 so that all the project files become compatible with the new RH 8 file formats? Did he open the entire project, so that it could be converted at once, or was it piecemeal? Also, Saj, have you made sure to install all the latest critical updates (8.0.1 and 8.0.2)?
http://www.adobe.com/support/robohelp/downloads.html
I only rarely use RSC, so rather than my speculating, perhaps Peter could move this post to the Source Control sub-Forum and let folks like Gravenstein, Elisa, MergeThis, take a look at it and offer some suggestions for best practices when upgrading from RH 7 to RH 8 when using RSC.
Meanwhile, I found this post by Amebr which speaks (somewhat) to the issue of upgrading which you may find useful.
http://forums.adobe.com/message/2591895#2591895
It's post #9 toward the bottom of the thread.
Thanks.
John

RoboSource to RH10 baggage file issue

Hello,
Background: I had to create a baggage file to make my .CSS work in RH10 and I also had to rename the .CSS without spaces.
My issue is when I refresh my work area daily, the baggage file is not displayed in my Project Manager from RoboSource so I have to recreate it. What do I need to do to make sure that baggage file is in RoboSource? (It is causing lots of issues with my .CSS and bulletlists. After applying the bulletlists I had some HTML code displaying on my design view when using the bulletlist.) After upgrading I'm also noticing it is taking a long time to check things into RoboSource from RH10. Any ideas ? I know I packed a bunch of issues in the above, any help is appreciated.
Thank-you,
Michelle

I have now looked at the project and identified the problem.
You have always referred to the file being created as
_ns.pdf. It is in fact _nc.pdf.
After various attempts I generated an output without a skin.
Problem stopped.
Then I created a new skin and a button for the PDF, still no
problem.
Then I looked at your button and noticed it points to a file
PDF\UserGuideAmadeus.pdf whereas the filename is
PDF\userguideamadeus.pdf. Note the different case.
I think what is happening is that RH notes the different case
and wants to create a file with the case corrected. On a Windows
machine that would not be possible so it appends _nc for Name
Change.
Correct the button on your skin and the problem should go
away.

Installing RoboSource Control 3 Server

We upgraded to RH7 and installed both RH7 and RoboSource
Control 3 (Client) on my machine. I found directions on "things to
do before installing" from Peter Grainge. Among those directions,
it specified uninstalling the previous version of RH from my
computer before installing the new version. That all worked out
okay.
Now, we need to upgrade the server with RoboSource Control 3
Server, but I haven't seen any instructions stating the need to
uninstall the previous version. Is that necessary before installing
3 or can we install the upgrade on top of it?
Thanks!
Jen

You do not have to uninstall the previous version of
RoboSource Control first.
G

How to upgrade RoboHelp HTML 9 version-controlled projects to RoboHelp HTML 10

Existing Environment:
PC 1: RoboSource Control Server
Windows 7, 64-bit, SP1
Adobe TCS 3.5
RoboHelp HTML 9
RoboSource Control 3.1 (Server install)
Microsoft SQL Server 2005
PC 2: Client
Windows 7 Enterprise, 64-bit, SP1
Adobe TCS 3.5
RoboHelp HTML 9
RoboSource Control 3.1 (Client install)
PC 3: Client
Windows 7 Enterprise, 64-bit, SP1
Adobe TCS 3.5
RoboHelp HTML 9
RoboSource Control 3.1 (Client install)
PC 4: Client
Windows 7 Enterprise, 64-bit, SP1
Adobe TCS 3.5
RoboHelp HTML 9
RoboSource Control 3.1 (Client install)
PC 5: Client
Windows 7 Enterprise, 64-bit, SP1
Adobe TCS 3.5
RoboHelp HTML 9
RoboSource Control 3.1 (Client install)
We are upgrading from TCS 3.5 to TCS 4. In our existing TCS 3.5 environment, we have approximately 20 RoboHelp HTML 9 projects that are under version control. Our version control system is provided through RoboSource Control 3.1/Microsoft SQL Server 2005.
I have determined that RoboSource Control 3.1 is provided with TCS 4. Therefore, it doesn't appear that we need to worry about upgrading the version control databases or the RoboSource Control software (we had to upgrade both the version control software and the version control databases when we upgraded from RoboHelp x5 to TCS 3.5).
So, my primary question is this: After we run the TCS 4 install, what is the recommended process for opening our existing RoboHelp HTML 9 projects from the new RoboHelp HMTL 10? As I see it, there are three potential answers:
Delete all existing RoboHelp HTML 9 "working" folders for the projects, and use RoboHelp HTML 10 to recreate the "working" folders from the version control databases.
Simply open the existing RoboHelp HTML 9 "working" folders for the projects using RoboHelp HTML 10.
It doesn't matter; either of the two options above will work.

Hi,
I'm not really familiar with RCS, but for other source control systems I recommend the following:
1. Make sure that all your changes are checked in and that at least on pc has the latest version of all the files before updating TCS.
2. Run the update.
3. Now open the project on the pc that has the latest version of all files.
4. After update, check in the entire project.
5. Get the latest version on all pc's using the server. (Don't open the project in the client.)
- Mostly, I just remove the entire project from the pc's and use a GET to get updated project from the server.
I hope the RCS supports a get all from the server, if not, please ignore the above list.
Greet,
Willam

Upgrade RoboSource 3 to 3.1

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