Upgrade serial number fails on 64-bit RedHat

Support wants to charge me $249 to have someone answer this question, so I am trying here...
My CF8 upgrade key works fine, using my old CF6/MX key, when installing on 32-bit RedHat 32-bit Linux.
Now I've downloaded/installed the 64-bit CF8 on RedHat 64-bit Linux. When I try to enter my upgrade key, using same previous CF6/MX key, I just get the error "This combination of license keys does not constitute a valid upgrade."
Known issue? Bug? Any ideas??

This may or may not be relevant (you message doesn't say if you're
running Standard or Enterprise) but CF8 64-bit is an Enterprise
feature and not available in CF8 Standard.
Mack

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