Upgrade to 2.0 is stuck and won't finish...please help

Hi
I downloaded OS 2.0 (originally had 1.0.8 installed) and after download PB wanted to restart so I clicked restart....
Now PB is stuck and just displays 'Blackberry Playbook' and the background color changes ...but nothing happens....I left it for a few hours but still no luck....I tried restarting it but when it boots up it's still stuck on the same page...
I tried to connect it to Device manager 7 and reset it to factory setting or downgrade the OS but Device Manager deosn't recognize the device.
Please help...what should I do now?

Hey sohrabza,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.  To bring your BlackBerry® PlayBook™ back to life you'll need to contact the PlayBook™ support team: http://t.co/DUNQzJJ
Let me know if you have any more questions.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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