Upgrade to 4.2 crashed iPod - now restore fails to complete

Each of the last two system upgrade attmpts have ended up in my device going belly-up. The last time I ended up taking it up to an Apple store to have it resurected.
This last time, after the upgrade failed, the iTunes program reported that the devcie that was hooked up to my computer had failed and needed to be restored. Well, restoration started, got about 5% of the way through, and then froze. Since then nothing further has happened. If, and when, I manage to turn it on, I have the symbol showing the device being connected with iTunes show up on the screen. I hook it up, and go through the same malarky again.
Where do I go from here, and what do I need to do to see if I have a device that can be resurected again and go on to continue to be a useful piece of technology, or if I have a very expensive piece of worthless junk.

I would go back to apple. Go tothe same one and try to get the same guy who helped you last time. They will understand that this is the second time and know what happened last time.

Similar Messages

  • IPod Touch restore fail. Error codes 2009   1611. Help?

    My iPod began being unresponsive as soon as I detached it from my docking stations, but if I plug it back in to either of them, it works totally fine. I tried to update the iPod, and restore it to original factory settings, but I kept getting error code 2009. I followed Apple's suggestion, (plugging it into a different USB port, and having it be the only USB connected), and then I got error code 1611.  Everything with my computer is up-to-date and working, and the same for my iTunes. Anyone have any answers for me?! Please?!

    If you tried all of the suggestions here:
    http://support.apple.com/kb/TS3694
    I would try going to a different computer and restoring the iPod to factory defaults/new iPod and then gong back to your computer to sync it.

  • Ipod touch restore fail

    NEEED HELPPP!!!!!!!!
    IPOD NOT RESTORING, it can recognize but always says it cannot be restored at this time the ipod software update server could not be contacted or is temporary unavailable. Please Help!

    See:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • Upgraded, doesn't recognize my ipod now (SYS)

    I made the mistake of upgrading my iTunes and now it doesn't recognize my ipod. Instead it shows an ipod in the Source window named SYS with none of my music showing up. I think it still is reading something on the ipod because it shows how full my ipod is, I just can't get to any of the music. I mostly use my ipod for listening to music through my computer so it's a bummer that I can't get to it, and there is music on there that I don't have the cd for anymore so I can't just reimport it. Also, I completely removed the new iTunes and reinstalled the iTunes I used previously and it still doesn't work.
    If anyone has seen this before or has any suggestions I'd appreciate it. I'm not very computer-literate so talk slow.. haha. Thank you!
    P9282LL   Windows XP Pro  

    Can you run the iPod updater software and get THAT to recognize the iPod?
    Here is the apple article on your situation
    Your Windows PC doesn't recognize iPod
    http://docs.info.apple.com/article.html?artnum=61711

  • Computer crashed but now restored. how do i get my old bookmarks back

    running windows 7 with the new firefox
    computer was restored to windows 7 after it stopped working. still has the same drive and i still have all of my old files in the "windows.old" folder.
    how do i restore my bookmarks that i had from before the crash?

    Your bookmarks (and history) are in a database file named places.sqlite in your old Firefox profile folder. If you restore that folder to the expected location, you should pick up where you left off (which is good if Firefox was working well at the time).
    This article should help: [https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile Recovering important data from an old profile].

  • Aperture 2 Upgrade Download Version (after crash, old Serial Number fails)

    History: Bought Aperture 1.5 on disk, then 2.0 upgrade via dowload (yes, I have the receipt from Apple).
    Anyway, my Mac Pro crashed, and I had to do a clean re-install of 10.6.
    I found a download at Apple of Aperture 2.1.3 (trial version) but I've tried my 1.5 serial number and my 2.0 serial number, and it says both are invalid!!!!
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    follow the steps in http://support.apple.com/kb/HT1861

  • My ipod says restore failed and wont do anything else what do i do to get it fixed?

    my ipod wont do anything please help

    Unable to Update or Restore..?
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Also see this discussion...
    https://discussions.apple.com/message/24163508

  • Restore fails to complete download.

    Begin the Restore with iTunes. It indicates 3 hours! Why so long? How many MB are being exchanged? Have started the Restore twice and it fails once with a "server timed out" (about 2 hours into the process) and another "internet connection lost"  (less than a half-hour left).

    Thanks for your reply. Finally got back to this problem. Before I tried the restore again, checked the iPod. Appears that the restore did work. The failure "Internet connection lost" must have occurred later. My Internet connection is via Satellite. My provider has a 7 day running max doownload of 1GB. I did not want to take a chance of exceeding this so my only choice was to try between the hours of 12p-6a local time when download bytes are not counted. Still unable to understand why it takes 3 hours and more important how many bytes are transferred. Must be a secret!
    Anyway, thanks again for your suggestion. Now I just hope no problems in transferring the iPod from my account/computer to my son's account/computer.
    Joe

  • Ipod touch 16gb restore failed

    Ipod touch restore failed and now when I turn it on I get a picture of a usb lead and itunes logo. WHen I connect to itunes it recognise the ipod but says there is no capacity, no software, no serial no. I've tried everything, holding the power and home buttons etc. Please help I'm desperate. Thams

    Error 13 and 14: These errors are typically resolved by performing one of more of the steps listed below:
    Perform USB isolation troubleshooting, including a different USB port directly on the computer.
    Put a USB 2.0 hub between the device and the computer.
    Try a different USB 30-pin dock connector cable.
    Eliminate third-party security software conflicts by following iTunes for Windows: Troubleshooting security software.
    There may be third-party software installed that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.
    Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    Try to restore from another known-good computer and network.
    If you find an ASR error 1000 in the iPhone or iPod updater log file, that is an error decompressing and transferring the IPSW file that is downloaded during the restore. This error is frequently caused by third-party security software interference, a poor quality Internet connection resulting in a bad IPSW download, or a conflict on the USB bus
    copied from: http://support.apple.com/kb/TS1275

  • I upgraded to ios6 on ipod touch and after I completed a sync on my PC but I suppose it did not sync, because now it will not restore from a back up and wants to restore from another account that I have saved.  Can I some how restore from the apps?

    I upgraded to ios6.1.3 on ipod touch and after I completed a sync on my PC but I suppose it did not sync, because now it will not restore from a back up and wants to restore from another account that I have saved.  Can I some how restore the apps to avoid having to pay for them again and having to recreate settings?

    As I said, the backup that iTunes makes does not include apps (and music) if those items where not in the iTunes library on the computer on which you restored they will not be on the iPod.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • TS1702 my  ipod  was restored by the apple store, now i'm unable to get previous purchsed apps back.  can  someone pls direct me ? i paid a lot of money for work apps that were upgraded from free version. thanks

    I  HAD MY  IPOD TOUCH RESTORED AT  THE APPLE STORE, HOWERVER  I HAD  UPGRADED SEVERAL  APPS , AND AM  NO LONGER ABLE TO GET THE UPGRADES ON  THE IPOD  .  CAN  ANYONE PLEASE DIRECT ME ON WHAT TO DO?  I PAID LOTS OF MONEY FOR THE UPGRADES.  THANKS FOR YPUR HELP  :  )

    Have you tried redownloading them by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If they were in-app purchases see:
    iTunes Store: About In-App Purchases

  • I'm trying to use my iphone 3g as an ipod now that I've upgraded to an iphone 4.  But it is telling me that I need to have a sim card in my iphone 3g to use it.  I don't want to use it as a phone at all so I wouldn't think that I need a sim card.

    Actually, I wanted to let my son use my old iphone 3g as an ipod now that I upgraded to the iphone 4.
    But it has continued to shut down and say that needed to restore it. 
    The last time I did it, it's now saying that I need to have a SIM card in order for it to work. 
    Now, I'm not wanting him to use it as a phone or for texting, so I just assumed this would work.  But it's been very challenging.
    Any thoughts on what I need to do so he can use it as an ipod?
    Thanks!

    Using an iPhone without a wireless service plan

  • Have Macbook Pro & 4th gen iPod Touch. Downloaded & installed iOS 4.3.2 yesterday. Upgrade went without a hitch, but now iTunes on My Macbook Pro will not open. I get an error that says "iTunes" Data too new to be used with this version of iTunes.

    Have a Macbook Pro and a 4th gen iPod Touch. Downloaded and install iOS 4.3.2 yesterday. Upgrade went without a hitch, but now iTunes on My Macbook Pro will not open. I get an error that says --The file "iTunes Library" cannot be read because it was created by a newer version of iTunes--. I am running iTunes 10.1.  I searched for Updates to my MacBook Pro (running 10.6.7), but comes back saying no updates available. WHAT IS GOING ON??

    Is your computer still authorized in the Store menu in iTunes?
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    When I changed to my new MacBookPro I had to authorize it although I used TimeMachine to transfer my settings and data.
    Did you try to deselect Wi-Fi syncing and enable it again after that?
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing
    Did you already transfer your purchases and manually started a backup?

  • Upgraded to 10.9.2 and now i get the warning "The value in the "Copies" field is out of range" when I try to print an email. Mail then crashes and reopens - any suggestions on a cure? I've reinstalled my printer a Brother MFC-J6510DW but nothings changed.

    Upgraded to 10.9.2 and now i get the warning "The value in the "Copies" field is out of range" when I try to print an email. Mail then crashes and reopens - any suggestions on a cure? I've reinstalled my printer a Brother MFC-J6510DW but nothings changed.

    Process:         Preview [2135]
    Path:            /Applications/Preview.app/Contents/MacOS/Preview
    Identifier:      com.apple.Preview
    Version:         7.0 (826.4)
    Build Info:      Preview-826004000000000~2
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [254]
    Responsible:     Preview [2135]
    User ID:         501
    Date/Time:       2014-03-03 19:02:01.529 +0000
    OS Version:      Mac OS X 10.9.2 (13C64)
    Report Version:  11
    Anonymous UUID: 
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
    VM Regions Near 0x18:
    -->
        __TEXT                 00000001031d7000-00000001033bb000 [ 1936K] r-x/rwx SM=COW  /Applications/Preview.app/Contents/MacOS/Preview
    Application Specific Information:
    objc_msgSend() selector name: retain
    Performing @selector(buttonPressed:) from sender NSButton 0x600000159230
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libobjc.A.dylib                         0x00007fff8b7f2097 objc_msgSend + 23
    1   com.apple.AppKit                        0x00007fff90352045 -[NSAlert didEndAlert:returnCode:contextInfo:] + 50
    2   com.apple.AppKit                        0x00007fff903518d9 -[NSApplication endSheet:returnCode:] + 320
    3   com.apple.AppKit                        0x00007fff9035166d -[NSAlert buttonPressed:] + 107
    4   com.apple.AppKit                        0x00007fff90216340 -[NSApplication sendAction:to:from:] + 327
    5   com.apple.AppKit                        0x00007fff902161be -[NSControl sendAction:to:] + 86
    6   com.apple.AppKit                        0x00007fff90262ced -[NSCell _sendActionFrom:] + 128
    7   com.apple.AppKit                        0x00007fff9027c6c5 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2316
    8   com.apple.AppKit                        0x00007fff9027ba97 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 487
    9   com.apple.AppKit                        0x00007fff9027b1ad -[NSControl mouseDown:] + 706
    10  com.apple.AppKit                        0x00007fff901fcb48 -[NSWindow sendEvent:] + 11296
    11  com.apple.AppKit                        0x00007fff9019b6e4 -[NSApplication sendEvent:] + 2021
    12  com.apple.Preview                       0x00000001031dac80 0x1031d7000 + 15488
    13  com.apple.AppKit                        0x00007fff8ffebb89 -[NSApplication run] + 646
    14  com.apple.AppKit                        0x00007fff8ffd6913 NSApplicationMain + 940
    15  libdyld.dylib                           0x00007fff935085fd start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8b4d5662 kevent64 + 10
    1   libdispatch.dylib                       0x00007fff8b5c343d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib                       0x00007fff8b5c3152 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8b4d4e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8df73f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8df76fb9 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8b4d4e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8df73f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8df76fb9 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff8b4d4e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8df73f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8df76fb9 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff8b4d4e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8df73f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8df76fb9 start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff8b4d0a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8b4cfd18 mach_msg + 64
    2   com.apple.CoreFoundation                0x00007fff8ddf7155 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation                0x00007fff8ddf6779 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation                0x00007fff8ddf60b5 CFRunLoopRunSpecific + 309
    5   com.apple.AppKit                        0x00007fff9019816e _NSEventThread + 144
    6   libsystem_pthread.dylib                 0x00007fff8df72899 _pthread_body + 138
    7   libsystem_pthread.dylib                 0x00007fff8df7272a _pthread_start + 137
    8   libsystem_pthread.dylib                 0x00007fff8df76fc9 thread_start + 13
    Thread 7:: com.apple.CoreAnimation.render-server
    0   libsystem_kernel.dylib                  0x00007fff8b4d0a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8b4cfd18 mach_msg + 64
    2   com.apple.QuartzCore                    0x00007fff918a0377 CA::Render::Server::server_thread(void*) + 195
    3   com.apple.QuartzCore                    0x00007fff918a02ad thread_fun + 25
    4   libsystem_pthread.dylib                 0x00007fff8df72899 _pthread_body + 138
    5   libsystem_pthread.dylib                 0x00007fff8df7272a _pthread_start + 137
    6   libsystem_pthread.dylib                 0x00007fff8df76fc9 thread_start + 13
    Thread 8:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib                  0x00007fff8b4d0a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8b4cfd18 mach_msg + 64
    2   com.apple.CoreFoundation                0x00007fff8ddf7155 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation                0x00007fff8ddf6779 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation                0x00007fff8ddf60b5 CFRunLoopRunSpecific + 309
    5   com.apple.Foundation                    0x00007fff97f3a967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    6   com.apple.Foundation                    0x00007fff97f3a76b __NSThread__main__ + 1318
    7   libsystem_pthread.dylib                 0x00007fff8df72899 _pthread_body + 138
    8   libsystem_pthread.dylib                 0x00007fff8df7272a _pthread_start + 137
    9   libsystem_pthread.dylib                 0x00007fff8df76fc9 thread_start + 13
    Thread 9:: JavaScriptCore::BlockFree
    0   libsystem_kernel.dylib                  0x00007fff8b4d4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff8df74c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore                0x00007fff8d5cb9c5 JSC::BlockAllocator::blockFreeingThreadMain() + 261
    3   com.apple.JavaScriptCore                0x00007fff8d5c0c5f ***::wtfThreadEntryPoint(void*) + 15
    4   libsystem_pthread.dylib                 0x00007fff8df72899 _pthread_body + 138
    5   libsystem_pthread.dylib                 0x00007fff8df7272a _pthread_start + 137
    6   libsystem_pthread.dylib                 0x00007fff8df76fc9 thread_start + 13
    Thread 10:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x00007fff8b4d4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff8df74c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore                0x00007fff8d5cc437 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore                0x00007fff8d5cc2c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore                0x00007fff8d5c0c5f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib                 0x00007fff8df72899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff8df7272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff8df76fc9 thread_start + 13
    Thread 11:: CVDisplayLink
    0   libsystem_kernel.dylib                  0x00007fff8b4d4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff8df74c77 _pthread_cond_wait + 787
    2   com.apple.CoreVideo                     0x00007fff8f604464 CVDisplayLink::waitUntil(unsigned long long) + 244
    3   com.apple.CoreVideo                     0x00007fff8f603998 CVDisplayLink::runIOThread() + 496
    4   com.apple.CoreVideo                     0x00007fff8f60378f startIOThread(void*) + 147
    5   libsystem_pthread.dylib                 0x00007fff8df72899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff8df7272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff8df76fc9 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x2400869279463432  rbx: 0x0000000000000000  rcx: 0x0000000000000001  rdx: 0x00006080001fb900
      rdi: 0x0000608000362dc0  rsi: 0x00007fff90a24ccc  rbp: 0x00007fff5ca28320  rsp: 0x00007fff5ca282e8
       r8: 0x0000000000000000   r9: 0x00007fff5ca28200  r10: 0x00007fff90a24ccc  r11: 0x0000000000000000
      r12: 0x00006000001d9140  r13: 0x0000000000000001  r14: 0x0000000000000080  r15: 0x00006080001fb900
      rip: 0x00007fff8b7f2097  rfl: 0x0000000000010246  cr2: 0x0000000000000018
    Logical CPU:     1
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x1031d7000 -        0x1033bafef  com.apple.Preview (7.0 - 826.4) <40BAB370-D0EA-399C-94E0-F67F8131AAC7> /Applications/Preview.app/Contents/MacOS/Preview
           0x10346c000 -        0x103497fff  com.apple.MediaUI (1.1 - 27) <2482C4A0-6D72-3870-AEF1-31F6015F2719> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI
           0x10794c000 -        0x107952ff7  com.apple.BookKit (1.0.1 - 158) <34C7F87F-63B6-3E53-A7B1-8A6656405F41> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
           0x10795c000 -        0x107966ff7  com.apple.qldisplay.Web2 (5.0 - 622.7) <1D685C40-BD8B-3852-8A3E-4E280EB789D1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/PlugIns/Web2.qldisplay/Contents/MacOS/Web2
           0x107bb0000 -        0x107bcbff7  com.apple.qldisplay.Web (5.0 - 622.7) <3486110B-813F-3DC9-A58F-F7264BFC9D51> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/PlugIns/Web.qldisplay/Contents/MacOS/Web
           0x1082db000 -        0x1082dbff9 +cl_kernels (???) <1AD36BBE-D3E3-4229-B4A2-DD44D5007F34> cl_kernels
           0x1082e0000 -        0x1082e1ff4 +cl_kernels (???) <4A968579-72EC-48F2-8262-2D27EE49C5EC> cl_kernels
           0x10833d000 -        0x108423fef  unorm8_bgra.dylib (2.3.58) <6E7397EF-CC78-3C15-8B21-05E7FB47F645> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
           0x108894000 -        0x108895ffa +cl_kernels (???) <F3431A1D-FEE4-4EEF-8544-7E2120E1A058> cl_kernels
           0x1089cf000 -        0x1089cfffb +cl_kernels (???) <2EF018F8-7100-45C9-9E0C-30E8DBDAD2EE> cl_kernels
           0x108a01000 -        0x10914bff7  libclh.dylib (4.0.3 - 4.0.3) <5FAE3A43-C0DC-340F-B94A-2E3E2A767619> /System/Library/Extensions/GeForceTeslaGLDriver.bundle/Contents/MacOS/libclh.dy lib
           0x1091ef000 -        0x1091fafff  libGPUSupport.dylib (9.6) <039FC0EF-1B2C-3465-907B-A1856DCF5ADF> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
           0x10ad93000 -        0x10adc5ff3  com.apple.print.framework.Print.Private (9.0 - 462) <5213B13B-9DEA-3D1C-A5C4-E7A6B9417A4C> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current/Pl ugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
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