Upgrade to a business Creative Cloud membership?

I have an individual Creative Cloud membership that I recently purchased using my 'existing owner' benefits from being a long-time user of Adobe products...
I now want to upgrade this to a small business membership so that my business partner can also use InDesign from a second location / IP.
Surely I can do this without having to create a new business account from scratch (and thefeore presumably losing my 'existing user' discounts) and then cancelling my individual account?
I would greatly appreciate any instructions you can give me on the best way to upgrade!
Cheers.

Hi loopymedia,
If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
kb: http://helpx.adobe.com/creative-cloud/creative-cloud-teams.html
Creative Cloud for teams is for small and midsize organizations and is available as a complete membership. Creative Cloud for teams is available from Adobe.com and through a worldwide network of resellers. Learn more about Creative Cloud for teams.
kb: http://www.adobe.com/in/products/creativecloud/faq.html#purchasing-availability
Regards,
Romit Sinha

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I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.
Hello, I had an Adobe Muse membership and I have changed it to a full Adobe Creative cloud membership. The problem is when I login in to business catalyst and try to push live a second site, it tells me as follows: Your Adobe Creative Cloud Membership has reached its limit for hosted sites.
I think business catalyst has not recognize jet that I have change my Adobe Creative Cloud Membership and does not allow me access to the 5 sites that are supposed to come with my adobe creative cloud.
Please help me refresh my status on business catalyst so I can publish my 5 sites.
thanks

Hi,
Please reach out to our direct support via case or live chat as this may require escalation. It appears your account is not syncing with your adobe ID for whatever reason and will require further investigation to help resolve. We'll need your ID(s) plus any additional details so we can correct this for you.
- http://helpx.adobe.com/contact.html
Thanks,
-Sidney

Is it possible to host sites on Business Catalyst without purchising Creative Cloud membership?

Hi, gotta quick question. I've started designing a few sites in Adobe Muse and have been hosting them on external servers that the client already has a contract with.
I like the idea of hosting on Business Catalyst but I don't really see the need for the Creative Cloud features as I already own all the Adobe Software I need.
So the question is this:
Is it possible to host websites with Adobe Business Catalyst without a Creative Cloud membership and if so, how do I achieve this?
Thanks in advance

Hi 'Phunction',
There are a number of options for you. You can become a Business Catalyst reseller and host your clients. Or you can host with one of the existing Business Catalyst partners, like us . No need for a Creative Cloud subscription.
http://dotsilo.com/

I have a creative cloud membership. If I don't want to build a site in Muse, can I build a business Catalyst site and have hosted free with my creative cloud membership?

I have a creative cloud membership. If I don't want to build a site in Muse, can I build a business Catalyst site and have hosted free with my creative cloud membership?

Yes you can! It is a Basic level site but you can build it without Muse. I think you may need to create the site originally with Dreamweaver or Muse (meaning creating the site with Business Catalyst not building the site) but once that is done you can use any software to create the code for the site and upload it via SFTP. Hope that makes sense.

Can you let me know how I transfer my creative cloud membership to an upgraded computer

I have just upgraded my computer from an older to a newer MacBook. Just wondering how I transfer my creative cloud membership to the new machine.
Thanks very much

If you no longer want to use the membership on the older MacBook just launch an application, for example Photoshp, and choose Help > Deactivate. Your subscription is now deactivated on the older MacBook.
Since you can be activated on two machines you could use both the old and new computers.
On the new MacBook just sign in with your Adobe ID to the Apps page https://creative.adobe.com/apps. Click the Download link for an application you want to install and the first time the Adobe Application Manager (AAM) will install. You may be asked to sign in and accept a license agreement. After that the application will install. You can then install further applications from AAM.

How can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa

how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not available on my screen

Keensy I have requested a member of our support team contact you directly via telephone. Once I was able to review the correct account it appears our support team has tried multiple times to contact you. I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription. While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified. For this to be done you will need to be signed into the same account as your membership/subscription/registered software title.

Does my Creative Cloud Membership incl. web hosting?

I bought the 49.99 cloud membership. I received a $20 discount because I have the CS suite. The discount did not speak about limitations.
I'm told the membership comes with webhosting up to 5 websites. I click on this service and I see an upgrade button and a statement about "FULL Creative Cloud membership comes with webhosting". the implication is that I need to upgrade to another plan to have webhosting. Are there some >$49.99/month plans out there that included hosting, but I didn't learn about until I wanted to use it? I don't know.
Do I have webhosting or not? I'm not touching that button.
Thank you.

All Creative Cloud memberships come with 5 sites hosted on Business Catalyst. Login to creative.adobe.com and on the sidebar to the right, there's more information under the 'Websites' section.

Does photography plan include creative cloud membership?

I am asking because i have one year photography plan going on for about half year now and now i have been thinking of getting Muse as a single app with it.
And in this video Muse users - Create and publish sites with Business Catalyst
it says that you can have 1 free hosted site in business catalyst if you got Muse and 5 more if you have Creative Cloud membership.
Could not find any info if Photographing plan is valid for such a Creative Cloud membership or not.

No, the photography plan is just that - LR + PS + some storage. Nothing more. If you want to access other tools you have to upgrade/ complement your plan at extra cost.
Mylenium

BC and a Creative Cloud Membership

I might be jumping the gun a bit but I saw this at the bottom of the new BC Site: "Receive five complimentary Adobe Business Catalyst sites with an Adobe Creative Cloud membership." The find out more link did not answer my question which is:
If I purchase a Creative Cloud Membership what level of sites are we talking about here? If it is let us say a webBasic Site do you pay the difference in cost to upgrade from Basic to webCommerce?
Thanks for the information!

Hi Magda, I have watched the recording of the April Town Hall Meeting and really regret not attending now! I will make sure I get there for the next one.
The new DW integration with BC looks great. Amazing to be able to go into BC Admin, which I call BC back end, by just clicking a tab, instead of having to have a browser open on my other screen to check things.
I still do have a couple of questions from the meeting though:
1. With Creative Cloud, does subscription give you access to Adobe software, or is there also a charge for the software? I can't work that out from everything I have read. I have a really old version of DW, InDesign and Photoshop, and need to pay a full $1500 fee for CS6. So if I can get access to the latest versions of those programs for $65 a month, that is a lot easier for our business to handle.
2. With the new DW, with the new integration with BC, when you preview in a browser, is the preview online and live? (rather than looking at the file saved on your hard drive) if so that is a great improvement
3. With the File download all sites option, will downloading the 86 sites our business has take very long do you think? It looks really great for doing webpage and customisation backups. I understand that I will still need to download data dumps of webapp items, newsletter members and shop products by going in to the back end, but that looks like a great time saver.
4. With templates, at the moment in DW, I cannot access the templates area in a BC site by creating a template folder on the local site in DW (on my hard drive), making a template and then uploading it. BC gets confused and does not add it to the templates list in the back end. So I have to create a blank template in BC back end, then download to DW and work on it, remembering to save it as a .html file and not a .dwt file. I can create a stylesheet in DW in a stylesheets folder on my local drive and upload OK. I would be interested to see how the CSS side of things, linking templates to a stylesheet etc are now done.
Overall, I can see that for our little business joining the Creative Cloud is what all three staff will need to do, instead of our various versions of Adobe products we are using at the moment. (My husband will have to have his Photoshop 7 version pried off him! lol! He has so far refused to update it.)
This is all a brave new world for us, as we have been with BC since 2006 and learned how to do all this on the job, with a bit of web training at TAFE in between. I can see a greater learning curve here! But I am getting a bit less worried about it all now. Vlad has been doing a great job counselling me in various posts, including our LinkedIn group.

Creative Cloud Membership has reached its limit for hosted sites

I have had a paid Adobe Muse Creative Cloud membership for about 2 years now, and only used one website. I understand I can host up to 5. But for some reason when I try to launch a new site, I am told my membership has reached its limit for hosted sites. Can someone please tell me if I have some test pages I'm hosting (or something) and how I can erase them so I can make room for my new site. These are only personal sites so I do not need a business catalyst url for testing. I have the two domains active now and just need to be able to have both go live.
My email is [email protected]
The web page I'm trying to launch is www.ninetiesband.com. The only site that should be active right now is www.wearenightsbridge.com.
Thank you for any help you can provide.
-Mickey

Hello Mickey,
I checked your subscription details, and it looks like you're subscribed to Adobe Muse single app subscription, and not Creative Cloud subscription. When you sign up for Muse single app subscription (yearly), you get one free site to host with Business Catalyst. You only get 5 sites when you have a full Creative cloud subscription.
Cheers
Parikshit

Adobe Creative Cloud Membership offers 5 websites hosting?

I am having extreme difficulty in trying to build a website applicable to the 5 websites offered within Adobe Creative Cloud Membership? I have been told by Adobe Support options that Creative Cloud Membership does not offer hosting for any websites despite what I read of the 5 websites being offered in the Adobe Creative Cloud Membership? I have a year memership and when I call support no one so far can answer me on how to utilize these 5 websites hosting. No one knows anything about these 5 websites offered in the ad! I ask if I use any specific product as maybe Muse and I am being told that any specific adobe product CS6 that I have installed through my Adobe Creative Cloud membership has therir own individual support offered not through Adobe Creative Cloud membership anyway? I am very aggravated after being disconnected with assorted support members over the phone. I don't even suppose what I am talking about? Correct? Anyway, I find I cannot get an honest answer to my problem after all. Is this the place I might find conscientious help and understanding with my Adobe created dillema? Please reply as I am a very nice guy that has patience in learning what my Adobe Creative Cloud really offers now after being sold on it for a year?

You get 5 webBasic level sites with Creative Cloud. Here is more info here:
http://forums.adobe.com/docs/DOC-2152
and
http://tv.adobe.com/watch/learn-creative-cloud/publishing-your-site-to-business-catalyst/
Frankly Adobe Support is some of the worst support I have ever seen. They do have a few shining stars and some do have good experiences. (I have had good and bad) and I will add Business Catalyst Support is top notch and is also separate from regular Adobe Support.

Changing from single membership to full Creative Cloud membership failed

I have tried to change my single membership to full Creative Cloud membership but it failed. In URL https://creative.adobe.com/account/plans is place where you can update your membership when you give password below next sentence
(To upgrade your membership, we need your account password.)
After giving my password, it gives message: Oops! We have detected an error and were unable to update your plan. Please try again later.
Ihave tried it many times during last 24 hours and with different browsers like Firefox, Chrome and IE-10 wihout success.
Can you please help me to change my single membership to full Creative Cloud membership!
Yours sincerely,

I have to get AE for my animation work because the trial has experied. I have 5 months left my single membership. If I buy now full access instead upgrading, i loose about 125 euros! Does Adobe refund my those 5 months payments?

How can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?

how can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?

Locking this discussion. Please see my response at how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa.
John T Smith please feel free to also reference this discussion. I believe it partly explains the frustration individuals face when attempting to cancel their membership.

I want to upgrade from photoshop to creative cloud

How do I change my subscription from photoshop monthly to the creative cloud suite?

See Manage your membership and payments | Creative Cloud
"Upgrade single-app memberships to a full Creative Cloud membership"

Eligibility for the discounted Creative Cloud membership?

Hi, when I was a student I bought the complete CS3 package, and at my workplace we have bought the CS6 package. However, I would like to be able to work with the programs at home as well, mainly to practice and make sure my skills are up to date. Am I in any way eligible for the complete discounted Creative Cloud membership ? Or would I have to pay full price?
Cheers

On the basis of education CS3, you can not upgrade to at promotional price.
Terms and Conditions | Adobe
VOID WHERE PROHIBITED OR RESTRICTED BY LAW. Eligible customers may purchase an Adobe® Creative Cloud™ Complete Membership with annual commitment for a reduced price. Offer valid for purchases of an annual plan, which requires a 12-month contract. This offer is only available to customers who own a Creative Suite edition or individual product in one of the following versions (CS3.x, CS4, or CS5.x, or CS6), and who purchase directly from the Adobe Store or by calling a regional Adobe Call Center. This offer is not available to Education, OEM, or volume licensing customers. Residents of embargoed countries are not eligible. This offer is limited to one (1) purchase of one (1) Creative Cloud Complete annual membership per customer. Offer is subject to U.S. export control laws and laws where the recipient resides. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. Offer is valid until May 15, 2015, and can be changed without notice. Void where prohibited or restricted by law.
Regards
Rajshree

Upgrade to a business Creative Cloud membership?

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