Upgrade to Acrobat X or XI from Acrobat 9?

I purchased Acrobat Pro 9 several years ago and have been getting an error message when it starts up that I must uninstall and re-install to upgrade.
I tried just now to install Acrobat XI but it failed. Do I have to pay for this? Is that the problem?
J

AA XI is an upgrade for $199.99 (Pro version). Only updates are free, but those are updates to AA 9, not to a new version. Currently AA 9 is at 9.5.5. You can do repairs and updates from the HELP menu in Acrobat. If the updates don't install from there, then you can download them from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows and install them in order. That may solve some of your current problems. Before doing the updates, I would do a repair first. Generally, you only have to reboot after the last update.

Similar Messages

Can I Upgrade to Acrobat XI Pro also from Acrobat 8 Pro Windows?

Can I upgrade to Acrobat XI Pro also from Acrobat 8 Pro Windows?

According to the product page for Acrobat Pro, no. The earlier version included for upgrade is version 9.
http://www.adobe.com/products/acrobatpro.html

Install Acrobat 9 Pro Extended from Acrobat 9 Standard

I attempted to do an upgrade from Acrobat 9 Standard to Pro Extended having purchased the software from a sales rep who said I could do this as did technical support.
My system is XP Pro/SP2 32-bit.
During the install I ran into this problem. http://kb2.adobe.com/cps/401/kb401731.html. Being stupid I continued on
instead of stopping. Once I got to the section that I am asked to input the Pro Extended serial number and then my STandard serial number I ran into further problems. The dropp down menu asked for which current version of Acrobat, which of course for me was 9 Standard.
The problem was the drop down menu has no option for Standar only Professional.
Since the sales rep had told me I could upgrade I hadn't read the label on the Extended Pro box, which says it's only an upgrade for Professional If I had called in at that time I would have resolved that issue, but not the missing DLL.
I then found out I couldn't uninstall the mess so I did another stupid thing and did a system restore, which just compounded the problem. To make a longer story shorter I downloaded MS Windows Cleanup Utility and removed Acrobat.com and Acrobat 9 STandard. I then downloaded WinCS4Cleanupscript and unzipped and ran it. So far so good.
Then I was advised to install Pro Extended as a trial and customer support would take care of the license issue. Ok, again so far so good.
I then attemped to install Pro Extended as trial and ran into a printer problem similar to what I had
encountered before, but not exactly the same.
"Setup can not copy file PSCRPTFE.NTF" and issues about printers not being Windows logo compliant I believe it was.
(I have a new wireless Brother HL-2170W laser and Canon MP830 inkjet and just updated the driver and firmware...maybe that will load the missing driver)
A this point the installation was terminated and I was advised to follow Adobe TechNote KB403613. The only item that I could possiblity help with this printer problem is the Hotfix kb-930627, but this is for a 64-bit system not 32? Do I download or not?
I also just found out that I still have some vestige of Pro Extended on my system though the MS Cleanup Utility doesn't list anything. Do I run WinCS4Cleanupscript again?
a) How do I fix the PSCRPTFE.NTF issue with my printer(s)
b) Do I download a 64-bit hotfix kb-930627to my 32-bit system...and will that solve the printer problem?
c) Do I just ignore what's left of Pro Extended on my system or run Winc cs4Cleanupscript again. I can't run it directly from all programs, but if I click
on Acrobat 9 Standard under start it opens up or at least that's how it's identified.
d) Anything else?

I might as well update my own question:
I followed the instructions given in the Adobe TechNote kb403613 after running WINCS4Cleanupscript.
However, I did NOT download the hotfix as that's for a 64-bit system. The phrasing of the hotfix wasn't very
clear to me, but I don't think when it stated XP Home or Professional meant a 32-bit system rather only 64-bit.
If anyone knows better let me know. I checked out that specific hotfix and said was for 64-bit OS.
1) Created a new user account with Admin rights
2) I did the "intermediate troubleshooting" listed in kb403613 and found a few files to delete and I also ran the disk defragmenter.
Might as well catch any problems up front instead of waiting.
3) There were several directories on the DVD but only copied Acrobat 9 Pro Extended to my desktop in the new user account.
4) Ran msconfig and disabled all programs under the start up tab. Once you click OK a small window pops up
and you press restart. Remember to write down any programs listed in startup that are not enabled so you
can deselect those when you enable the startup menu again.
5) On restart and booting up press F8 to get the start up options and select VGA mode.
7) Once you in Windows log back into the account you created to just install Acrobat
8) Open Acrobat 9 Pro Extended on your desk top and run the installer
Desktop>Acrobat 9 Pro Extended>Acrobat9>Acro3D
9) Run the install. In my case I selected trial version.
10) I still ran into a problem with Windows Logo compatiblity issues with my printers.
I could either continue or stop the installation, which I did to attempt to determine just what's
causing that problem.
11) there was some auto backout of files, but I still had to run MS Cleanup Utility again and remove Acrobat 9 Pro Extended.
Also ran WINCS4Cleanupscript though nothing there.
12) I then did a restart and booted into normal Windows mode from VGA mode.
13) Logged into my account and ran msconfig to enabled my startup menu and then deselected the ones I didn't want.
OK, I am back to square one. I checked the Windows Logo Product List and found my Brother HL-2170W is
XP, VISTA and W7 Windows Logo certified.
I checked my other printer a Canon Pixma MP830...well not so good. It's logo certified under Vista and W7, but not XP.
I had downloaded the lastest driver and firmware, but that didn't seem to help. I did email Canon. Now these printers had
no problems when I was running under Acrobat 9 Standard.
Right now my only option appears to be to just run the install and continue on when I get to the printer issue. Still don't know what
will happen when I get to the serial numbers. I am suppose to call support and they will fix activation. So I am told...

Activate Acrobat X Pro Update from Acrobat 8 Standard Update

When I try to install the Acrobat 10 Pro Update software that I purchased directly from Adobe, a window opens that demands entry of the Adobe 8 code but does not list Acrobat 8 Standard as one of the possible choices.
When I purchased the upgrade the Adobe web site said" consider an upgrade to Acrobat X Pro if you have Acrobat 9, 8, or 7 Standard."
I not only considered the upgrade, I purchased it for USD 199. How do I install?
This is very unpleasant because in order to try and install Acrobat 10 Pro, I am asked to uninstall Acrobat 8. Then when I get to the final installation step, I am not allowed to continue and am left with nothing!!! Since Adobe 8 was an upgrade to Acrobat 6, the reinstallation process is lengthy.

Redwood X I would recommend contacting our support team. They can easily verify your serial number is valid. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Difficulty printing colors from Acrobat 8 PDF

I'm running Acrobat 8.1.2 and InDesign CS3 5.0.2.
We created a file in ID3 using two boxes containing Pantone color with transparency added. The color appears over a placed tif graphic that also had some transparency applied and a placed PDF with no transparency. Everything works properly when the file is exported to Acrobat 8 and printed from Acrobat 8.
We sent the file to a user in another area who still has Acrobat 7 and when they print the file they lose the colors. If we send the job to their printers from Acrobat 8 the colors print correctly so it doesn't seem to be a printer issue.
The Acrobat 7 user can print the file by choosing Print as Image under Output, but we are looking for what is causing the difficulty. Any ideas would be grealy appreciated.

I have no idea about the extend tool. You need to update to the latest version of AA 8, but it appears you are there with 8.3.1. You should print to the Adobe PDF printer. OFFICE 2013 is not compatible with the AA8 PDF Maker. So far I have only seen one person suggesting success with AA8 and Win8.1. If you can give details about your problem, we might be able to help, but you may not be successful. Only time and trial will tell.

What other software do I need from Acrobat?

I just purchased the formscentral package and want to take our existing pdf forms with text boxes, drop downs, signature lines and add them to formscentral. It keeps telling me to save in Acrobat but what software from Acrobat does this?

Hi;
A few things.
Signatures are not supported by FormsCentral, if you distribute FormsCentral enabled version of your PDF form with Signature fields and users sign the PDF, that signature will not be submitted back to FormsCentral and you would not have any record of that signature. Supporting signatures is a popular feature request but is not something that we support at this time.
What you see when you try to Import your PDFs:
is not very clear, saying it is an invalid format is extreme... It is related to the PDF form having been created in a third-party PDF authoring application (not Adobe Acrobat) and the form is missing some "appearances" that, if we imported the PDF and allowed you to save a FormsCentral enabled version, would not look as you expect. Saving the PDF in Acrobat fixes the appearances and the PDF can then be imported into FormsCentral.
In general you do not need any other software with FormsCentral, Acrobat is very useful for being able to further edit your PDF forms after saving from FormsCentral (careful edits, there is an FAQ that talks about editing a FormsCentral PDF), and for this case where the PDF needs to be repaired by Acrobat.
If you do determine you need Acrobat, there are a few options, you can purchase the desktop software or there is also a subscription available that includes both Acrobat, FormsCentral and some other paid Adobe services: https://www.acrobat.com/acrobatplus/en/home.html
Thanks

.PS file generating a blank PDF after upgrade from Acrobat Pro 7 to 9

Hi All,
I've searched for this in vain so I'm comming to you now in desperation. My boss has tasked me with tracking down this error and I have to be honest, I'm a little bit green with Acrobat Pro. So coming into the situation I know this. My department used to use a .ps file to build a publication into a PDF from other .ps files. We operate on a network share (the P: drive) on Windows XP SP3 machines with the latest updates.
In Acrobat Pro 7 we could double click the .ps file which executed the below code through Adobe Distiller and a finished PFD of the same file name would be output to the host directory. But now, after upgrading to Adobe Acrobat 9, this process only produces a PDF with all of the appropriate bookmarks and none of the content.
% PostScript program for distilling and combining multiple PostScript files.
% When embedding font subsets, it is highly recommended you use this technique
% to distill multiple PS files so only one font subset is used for each font.
/prun { /mysave save def       % Performs a save before running the PS file
        dup = flush            % Shows name of PS file being run
        RunFile                % Calls built in Distiller procedure
        clear cleardictstack   % Cleans up after PS file
        mysave restore         % Restores save level
} def
[       /Author (User)
        /CreationDate ()
        /Creator ()
        /Title (Title)
        /Subject (Subject)
        /Keywords (Words)
/DOCINFO pdfmark
[       /PageMode
        /UseOutlines
/DOCVIEW pdfmark
[    /Page 1
    /View [/XYZ null null null]
    /Title (Cover Page)
/OUT pdfmark
[    /Page 2
    /View [/XYZ null null null]
    /Title (Page 1)
/OUT pdfmark
[    /Page 3
    /View [/XYZ null null null]
    /Title (Page 2)
/OUT pdfmark
[    /Page 4
    /View [/XYZ null null null]
    /Title (Page 3)
/OUT pdfmark
[    /Page 5
    /View [/XYZ null null null]
    /Title (Page 4)
/OUT pdfmark
[    /Page 6
    /View [/XYZ null null null]
    /Title (Page 5)
/OUT pdfmark
[    /Page 7
    /View [/XYZ null null null]
    /Title (Page 6)
/OUT pdfmark
[    /Page 8
    /View [/XYZ null null null]
    /Title (Page 7)
/OUT pdfmark
[    /Page 9
    /View [/XYZ null null null]
    /Title (Page 8)
/OUT pdfmark
[    /Page 10
    /View [/XYZ null null null]
    /Title (Page 9)
/OUT pdfmark
[    /Page 11
    /View [/XYZ null null null]
    /Title (Page 10)
/OUT pdfmark
[    /Page 12
    /View [/XYZ null null null]
    /Title (Page 11)
/OUT pdfmark
[    /Page 13
    /View [/XYZ null null null]
    /Title (Page 12)
/OUT pdfmark
[    /Page 14
    /View [/XYZ null null null]
    /Title (Page 13)
/OUT pdfmark
[    /Page 15
    /View [/XYZ null null null]
    /Title (Page 14)
/OUT pdfmark
[    /Page 16
    /View [/XYZ null null null]
    /Title (Page 15)
/OUT pdfmark
[    /Page 17
    /View [/XYZ null null null]
    /Title (Page 16)
/OUT pdfmark
[    /Page 18
    /View [/XYZ null null null]
    /Title (Page 17)
/OUT pdfmark
[    /Page 19
    /View [/XYZ null null null]
    /Title (Page 18)
/OUT pdfmark
[    /Page 20
    /View [/XYZ null null null]
    /Title (Page 19)
/OUT pdfmark
[    /Page 21
    /View [/XYZ null null null]
    /Title (Page 20)
/OUT pdfmark
[    /Page 22
    /View [/XYZ null null null]
    /Title (Page 21)
/OUT pdfmark
[    /Page 23
    /View [/XYZ null null null]
    /Title (Page 22)
/OUT pdfmark
(p:/ps/pdf/cover.ps) prun
(p:/ps/page2.ps) prun
(p:/ps/page3.ps) prun
(p:/ps/page4.ps) prun
(p:/ps/page5.ps) prun
(p:/ps/page6.ps) prun
(p:/ps/page7.ps) prun
(p:/ps/page8.ps) prun
(p:/ps/page9.ps) prun
(p:/ps/page10.ps) prun
(p:/ps/page11.ps) prun
(p:/ps/page12.ps) prun
(p:/ps/page13.ps) prun
(p:/ps/page14.ps) prun
(p:/ps/page15.ps) prun
(p:/ps/page16.ps) prun
(p:/ps/page17.ps) prun
(p:/ps/page18.ps) prun
(p:/ps/page19.ps) prun
(p:/ps/page20.ps) prun
(p:/ps/page21.ps) prun
(p:/ps/page22.ps) prun
(p:/ps/page23.ps) prun
% INSTRUCTIONS
% 1. Locate all PostScript files to be distilled.
% 2. Make a copy of this file and give it the name you want to have as the prefix
%    for the resulting file. For example, you could name this file MyBook.ps.
% 3. Include a line for each PostScript file to be run using the pathname syntax
%    appropriate for the platform running Acrobat Distiller.
%       Macintosh pathname syntax: (Macintosh HD:Folder:File.ps) prun
%       Windows pathname syntax:    (c:/mydir/file.ps) prun
%    UNIX pathname syntax:        (./mydir/File.ps) prun
%       Note: The syntax for Windows may look strange, but double escaping the
%             backslash character is required when using filenameforall.
% 4. Distill the file on the machine running Acrobat Distiller.
After the process is "done" the following log file is generated.
Acrobat Distiller 9.4
Started: Monday, October 18, 2010 at 13:32:05
Adobe PostScript software version: 3018.101
Start Time: Monday, October 18, 2010 at 13:32:06
Source: publicationtest.ps
Destination: C:\Documents and Settings\User\Desktop\usfdtest.pdf
Adobe PDF Settings: C:\Documents and Settings\User\Application Data\Adobe\Adobe PDF\Settings\High Quality Print.joboptions
c:/ps_script/cover.ps
c:/ps_script/toc.ps
c:/ps_script/page3.ps
c:/ps_script/page4.ps
c:/ps_script/page5.ps
c:/ps_script/page6.ps
c:/ps_script/page7.ps
c:/ps_script/page8.ps
c:/ps_script/page9.ps
c:/ps_script/page10.ps
c:/ps_script/page11.ps
c:/ps_script/page12.ps
c:/ps_script/page13.ps
c:/ps_script/page14.ps
c:/ps_script/page15.ps
c:/ps_script/page16.ps
c:/ps_script/page17.ps
c:/ps_script/page18.ps
c:/ps_script/page19.ps
c:/ps_script/page20.ps
c:/ps_script/page21.ps
c:/ps_script/page22.ps
c:/ps_script/page23.ps
Distill Time: 00 Hour(s) : 00 Minute(s) : 00.390 Second(s)
**** End of Job ****
Is there anything obvious about this that screams, "You're an idiot!"? I'm okay with that, just need to get it fixed.
Thank in advance for any help you can provide.
Michael

An observation -
It looks like you are dealing with files that reflect someone's work with the pdfmark Reference (associated with Distiller).
As with Acrobat Security, JavaScript and the Acrobat SDK the 'how-to' from these all undergo changes with each new Acrobat release.
I suspect that the coding, while adequate for back when Acrobat 7 was new on the street, may have to be updated to comply with what the Distiller provided with Acrobat 9 supports.
Use the link for pdfmark Reference
http://www.adobe.com/devnet/acrobat/wwdistiller.html
The Acrobat Developer Center ( http://www.adobe.com/devnet/acrobat.html ) provides a hub to the myriad of "under-the-hood" aspects of Acrobat.
Be well...

Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

Reason I had to chat with Customer Support is that I got the following message upon placing Upgrade Order.
What Different Country? It's the US. The ONLY placed I've lived my entire life! Apparently some software changes were made to the site and the PR Territory fell in a no-man's land.

After upgrading from acrobat 9.5 to XI pro my users have complained on slow typing when filling in form that were created in version 9.5?

After upgrading from acrobat 9.5 to XI pro my users have complained on slow typing when filling in form that were created in version 9.5?
The issue is they type but there is 2 second delay when it appears in the field.
Windows 7 64bit

I see, I misread your reference to Reader 11 to mean you were using Acrobat 11, but it looks like it worked out anyway.
The base-14 fonts are special in PDF because they are guaranteed to be available even if they are not embedded. If you select a non-base-14 font for use with a form field, the entire font usually gets embedded, since each glyph it contains has to be available for use with the field. This can take up a lot of space if you do this a lot, and the space isn't reduced if you change back to a base-14 font later because the internal reference to it is not removed. This is caused by the bug I mentioned.
In your case, however, the entire font doesn't get embedded because fonts like it (e.g., large asian fonts with a lot of glyphs, Arial Unicode) would take up too much space if fully embedded. If it did, a 100KB PDF could bloat to 20MB with that one change. Instead, users are expected to have such fonts installed on their system, which is why you were prompted to install the font pack. This despite the fact that the font was not actually used by anything in your document, it was simply the orphaned reference to it that triggered this. This should get fixed in Acrobat eventually so this type of thing doesn't happen again.

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

Acrobat is a program used by a wide variety of users for a even wider number of purposes. So if we simply gave you a feature list, that wouldn't be very helpful.
Tell us how you use Acrobat, and what you do with it, and we can suggest improvements that were made in Acrobat X and XI Pro.

Cant upgrade from Acrobat 9 Pro to Acrobat 9 Pro extended

Hello everyone,
I purchased the upgrade from Acrobat 9 Pro to Acrobat 9 Pro Extended, but get an error when I try to install. The error says "Setup has detected that you already have a more functional product installed. Setup will now terminate.". How is it that Acrobat pro is "more functional" then pro extended. I bought the upgrade because I need the 3d capabilities of extended pro. How do I work around this issue?

Oops. I just read that I need to uninstall acrobat 9 first. I now have a new issue. Acrobat extended installed fine, but now it is doing an upgrade check. It is asking for the serial number for the acrobat 9 pro. My old version was part of the Creative suite 4. When I enter the serial number from the creative suite it comes back as an invalid number. Why is this?

Why upgrade from Acrobat 9 Pro Extended to X or XI

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat 10 or 11?

You should ask this question in one of the Acrobat forums. The following is probably the most appropriate one: http://forums.adobe.com/community/acrobat/creating__editing_%26_exporting_pdfs?view=discus sions
It would be helpful to know the type of things you use Acrobat for. Some features have been enhanced significantly and some functionality you have with Acrobat 9 Extended has been removed.

Can't upgrade from Acrobat X Std to Acrobat X pro

Hello,
I have Acrobat X std I purchased and d/l without problem months ago. Today tried to upgrade from Acrobat X standard to Acrobat X Pro. All seemed well until I ran the installation after downloading the files using the download assistant. The installer window shows Acrobat X Standard in the top bar. It will only accept my old Acrobat X Standard serial number. It will not accept the new activation key or serial number. I have completely uninstalled Acrobat X, gone back to the download area under my orders, and re-downloaded the file. Same thing happens all over again. Of course no support or help on weekend and I leave on a trip tomorrow. Anyone have any ideas? Thanks in advance.

OK, I got it loaded. Not sure exactly, but I believe the tricks were to not use their automatic downloarder, delete it from my computer, to select the "overwrite" option when the manually downloaded installer found the previous files (which I had uninstalled, so not sure what the uninstaller left behind....) then of course once it ran, it prompted me for the Standard serial number, since that had been uninstalled. Once I put that in, it all seems to work. Sheesh.

I just purchased Adobe Acrobat Standard DC andf upgraded from Acrobat XI. When I instalkled it on my PC the print Production Tools were there and functional. I installed it on my Laptop and those tolls are not there. What do I need to do to have Print Pro

I just purchased Adobe Acrobat Standard DC andf upgraded from Acrobat XI. When I instalkled it on my PC the print Production Tools were there and functional. I installed it on my Laptop and those tolls are not there. What do I need to do to have Print Production Tools on both computers?

This is quite odd. I wonder if you could try something for me on EACH computer.
Use Help > About Adobe Acrobat DC.
At the top of the box it should say Adobe Acrobat Pro DC or Adobe Acrobat Standard DC.
On each of the two machines, what does it say? (I think something odd has happened)

How do I upgrade from Acrobat 8 to the latest version of Acrobat

I was looking in the shop and it only gives the option to upgrade from 9 on. We have 13 Acrobat 8 licenses that we would like to upgrade if possible. Any suggestions?

Hi cathyt873
Upgrade to Acrobat XI from Acrobat 8 is not possible. You need to purchase the full version.
Please refer : Buying guide | Adobe Acrobat XI Pro

Upgrade to Acrobat X or XI from Acrobat 9?

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