Upgrade to adobe pro DC, Adobe ID used, gets responce that its been used before

we are upgrading to adobe pro DC, from version 9 pro, and when trying to use the same adobe ID it says the ID was used to activate two other, and is blocking me from using it. is there a limit to how many and ID can be used on. I’m trying to avoid everyone having their own ID's .
I would like to get to the point of creating a package but first need to get the ID issue straightened out.
thanks

I was doing some research on this. Only Acrobat X and XI qualify for an upgrade. Not Acrobat 9 Pro.
If you own Acrobat Pro X or XI – or Acrobat Standard X or XI – you also qualify for a reduced price when purchasing a perpetual (one-time) license.
FAQ | Adobe Acrobat DC

Similar Messages

  • How to add Edge content to Adobe Muse? (I know that its been asked a lot)

    Hello. I need a little help putting Edge content into my adobe muse website. I saved my file in edge and put all the content in a folder. The folder included edge_included and the other files generated. I then went to my muse site and inserted. I uploaded those files into a new folder on the root of my file manager on business catalyst and nammed it banner1.
    I then inserted the following code into muse.
    <iframe src="banner.html" width="100%" height="100%" frameborder="0" scrolling="no">
    </iframe>
    Banner.html was the only html file generated by edge so thats what I replaced "Project-Header-r1v1.html"
    When I publish my site I get the error message "Page Not Found" where my Html content should be.
    I was trying to put the html5 content in the presentation widget, and thought that it might be the problem, but it didnt work anywhere else on the site.
    **The HTML5 content was just animated text used with TypeKit, Could this be the problem?
    Any help would be apreciated, troubleshooting sucks! Thanks

    From the error message "Page Not Found", it seems that you haven't given the path to "banner.html" correctly. You mentioned that you "uploaded those files to a new folder on the root..." - does that mean you put the html file and edge_included folder into a new folder in the webserver root? If yes, and if your page containing the <iframe> code is on root, you need to change the <iframe src="banner.html"... to <iframe src="folder_name/banner.html"...
    Hope that helps,
    Cheers,
    Vikas

  • I can't seem to upgrade to Adobe PDF pack, why is that?

    I can't seem to upgrade to Adobe PDF pack, why is that?

    Hi mariaa12805886,
    Please tell me what happens when you try to subscribe. Do you get an error message? If you're still having trouble please let me know what happens when you try to subscribe--and if need be, I should be able to take care of it for you on this end.
    Best,
    Sara

  • I am changing laptops and have tried to download and install Acobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number.  Now what?

    I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number.  Now what?

    If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine.  YOu should contact Adobe by chat or by phone and have them deactivate for you.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/
    If you are getting a message that indicates the serial number is not valid, you should look thru the following:
    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • I just bought a used XP Home Edition program that has been installed before. Will I be able to install this again on my computer or is it only a one time use software? I have the Product Key and CD.

    I just bought a used XP Home Edition software program that has been installed before. I have the Product Key and installation disc. Will I be able to install it on my own computer? Or, is this software (purchased retail) a one time install? Please advise.

    Depends on many things.
    If your system is Lion, XP can only be installed under VM.  BootCamp in Lion only accepts Windows 7.
    As to "one use only", if you are referring to OEM ...
    A reinstall can trigger the OS to "not register" because "a major component serial number or MAC (the network MAC chip) address" has changed, according to MS databases.
    But you can call MS to get the key reactivated, usually/sometimes.  It is worth a try, at least, before spending money on another Windows 7 package.  But this discussion should end *now* at "maybe" as it treads close to matters that forum Terms-of-Use would prefer we not discuss.

  • I recently got a hand-me-down Macbook (white) 2010 and want to restore to factory settings. The computer did not come with any discs. It is running 10.6.8 and I purchased 10.6.3 recently to upgrade my MacBook Pro. Can I use that to restore the MacBook?

    I want to give the hand-me-down to my kids so they will stay off my MacBook Pro I'd like to start fresh with the MacBook, remove all the former owners information, restore it to factory settings, but it did not come with any installation discs, so I don't know what to do. I recently purchased Snow Lepoard for my 2008 MacBook Pro. Can I use that to restore the MacBook? Also, the former owner purchased Microsoft Office (ugh) with the computer but again, no installation discs. How do I keep that when I restore?
    Any help would be appreciated.
    Thanks!

    I purchased a mini to HDMI cable and tried to connect to the TV but the TV is not recognizing the computer. I attempted to set sound and display settings under the "my Preferences" utility with no success.  Again, I'm not sure if I need to upgrade my OS software Any Suggestions?

  • I am attempting to upgrade my adobe reader and get error 1606?

    I am trying to upgrade to adobe 8.1 to e
    ither 8.12  or 9.2 and I get erro
    r message 1606. I have windows vista os

    Try some of the solutions in this KB article.
    http://kb2.adobe.com/cps/402/kb402867.html

  • My adobe cc keeps telling me that its unable to reach the server

    my adobe creative cloud keeps telling me that its unable to reach the server. It told me to check the firewall and i did but im still unable to download programs

    Mybe,because you did not installed well,or because the server does not work propperly at that time!

  • HT201407 can not activate mt iphone as its been activate before using a differnt id how do i change this

    i brought this phone and am trying to activate it but it  keeps teeling me i have to use the person that had it b4 email adress n password is there anyway i can do it without that ?

    The Activation Lock is an anti-theft protection used in iOS 7 and cannot be bypassed.  No one, including Apple, can get around that.  You need to get the Apple ID and password from the previous owner to unlock that iPhone.

  • Not able to use usb thumb drive it keeps telling me that its been unpluged

    I have 2 usb SanDisk Crusers and when I plug one in it shows up as no name when I go to copy data off of it will tell me that its be unpluged with out ejecting it drives work fine in windows computers... anyone experanceing the same thing

    Never had that issue with the cruizer. Just used it this morning.
    What happens when you unpug it & plug it back in? Does it re-mount?

  • The lastest upgrade made adobe digital edition unusable. Has this been reported?

    When I try to move my ebook to my reader I get an error message: Adobe Digital editions 3.0 has stopped working. This happened with version 2.0 as well. There were some suggestions to change some settings related to Firefox but that didn't work either. I'm using version 31.0 and windows 7

    Go to '''Adobe.com,''' and update all of their software.

  • I'm trying to download Adobe Air. Getting Error that I need newer version, but keep getting same error. Any help here?

    Each time I try to download Adobe Air, I keep getting an error pop-up stating that I need to go to adobe to get a newer version.  Each time I attempt to do this, I receive the same error.  I'm able to get to the point where Adobe Air Installer icon appears.  I'm able to click on this icon but then I get the error.  Anyone else experiencing this problem?  Anyone have success getting through this problem?  Thank you!

    If the Adobe product is not compatible with Lion, it's still Adobe's issue.  Even still, this is a MacBook Pro hardware forum, so if you think Lion caused it, try going to the Lion forum, maybe someone will be able to give you quick/helpful support. 
    https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion

  • In trying to update an Adobe product I get message that "Plugin container for Firefox" needs to be closed. How do I do that?

    What more details can be added?

    You can check in the task manger to see if there are still possibly hanging plugin-container processes running after you've closed Firefox via Firefox > Exit or File > Exit and kill them if necessary.

  • General update issues.  I start updating through update or adobe update and get errors that updates could not be completed. Any Ideas?

    My imac with 10.6.8 will not update any programs.  update shows error or indicates "could not update."  Any ideas? Thanks

    What exactly are you trying to update?

  • I've Lost my iPhone somewhere and I think someone has picked it up and stolen it if they restore it by putting Into Dfu mode before they turn it on and use it after the restore will I still get an email from Find My IPhone  that its been turned on??

    It's really urgent that I know

    Doubtful.  The phone has to be turned on, have a data connection to the internet (wifi or cellular), and still have your iCloud settings intact in order to be tracked.  If it's put in recovery or DFU mode, this won't happen as your settings and data are erased.

Maybe you are looking for

  • About the hardware calibration system with the Macbook Pro display

    I hope someone can help me out with a calibration problem I'm having. When I wake up my macbook from sleep (running OS X) the system automatically calibrates it and you can quickly see it switch from a blue tint to the proper colour profile. This is

  • Port Forwarding - XBOX Live & PS3

    Hello BT Forums! I am having trouble with my BTHomeHub 3, XBOX 360 & PS3. In my household we have both consoles, and we play Call of Duty: Modern Warfare 3 on both. Now, with the BTHomeHub3 on the "port forwarding" menu I am only allowed to select on

  • Passing values to a webService

    I had our IT guy set up a gmail web service and im trying to pass peramiters from a function after it connects to be sent in a email. It connects just fine but wont pass the peramiters it treats them as functions. var ws:WebService = new WebService()

  • JavaCard .cap file generation throws IllegalArgumentException

    Hi all, I'm trying to generate a .cap file for some applet source provided externally, and capgen/converter are throwing an IllegalArgumentException when I attempt to generate a .cap (either straight from .opt or using capgen on a pre-generated .jca

  • Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode ERRCA0017 :SubStatus ES0002 :

    Hello everyone! For a long time I've been using the shared cache feature without any trouble with a Windows Azure Website (using session cache). The last couple of days, I've been receiving a slew of errors:  Microsoft.ApplicationServer.Caching.DataC