Upgrade to BB Messenger 5 crashed Curve 8900 on Rogers

I received an 'Update BBM to 5' icon on my home screen this morning. I selected the icon, let it download the update, it asked me if I wanted to replace the existing version, I confirmed, it asked me to restart device, I let it do so. BB restarts - no BB Messenger icon anywhere. Device continued to work throughout the day, didn't worry about it until this evening. I still couldn't find the icon, so I went to download the update manually, it downloaded and installed, asked to reboot, I again let it do so, now receiving Reload Software: 552 message at boot. I tried removing battery and letting it boot again, same message. This appears to be the same thing that is happening to a number of Tour owners: http://supportforums.blackberry.com/rim/board/message?board.id=9630&message.id=3729 I am currently following the advice in that thread, does RIM know this is an issue yet?

Hi There
Just thought I'd let you know that Etisalat's BlackBerry support is not all bad. I called and they immediately offered to send me the link to download the 4.5 software for my BB. It's https://www.blackberry.com/Downloads/entry.docode=A00E5EB0973D24649A4A920FC53D9564
Cheers
Vineet

Similar Messages

Device Switch Wizard Copies Messenger Contacts??? CURVE 8900

Hi there
I got a curve 8900 and it was slightly faulty so i got another one and got told that the device switch wizard copies pretty much everything to phonebook, messages, calender dates etc
HOWEVER does it also copy my messenger contacts?
Also does my pin stay the same?
Im desperate to know before i actually proceed in doing this
hope someone can help!!!
THANK YOU!!

Q4you wrote:
HOWEVER does it also copy my messenger contacts? Yes, it does.
Also does my pin stay the same? No, it does not. The PIN is a unique identifier for each BlackBerry and is not duplicated, copied or assignable.
Message Edited by JSanders on 03-10-2009 04:01 PM
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Upgrade OS of BB Curve 8900

Hello Experts,
How to upgrade OS on BB Curve 8900 when we I am getting an error " No Sufficient Memory Available" . My device memory shows that 67MB is available.
Is there any way to upgrade my current OS version to latest version. Hope I am not missing anything during the upgrade planning process.
Looking to hear more from experts.
Regards,
Hemant

Hi and Welcome to the Forums!
Device Memory is irrelevant for upgrades...AppMemory is what matters...see this:
There are three types of potential memory on a BB: 1) Application Memory, 2) Device Memory, and 3) Media/SD Card Memory
Application Memory -- This is the most crucial; it is the protected (not user accessible), dedicated, and fixed (in size) space that is available as the destination for the installation of applications (plus some application storage, overhead and such). You cannot touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can only install here...there is no option.
Device Memory -- This is space on your BB that you can touch to store files, pictures, media, etc. Typically, it is not terribly large, but it is available to you.
SD/Media Card Memory -- This is what it says...your SD card, for you to store files, media, pictures, etc. It can be as large as your BB OS can support...see this KB:
http://www.blackberry.com/btsc/KB05461
On some devices/OS levels, you can only see "File Free" (Options > Status), which I think is equivalent to AppMemory. On other devices, you can see all three memory usage levels (Options > Memory). Here are some guidelines to use:
http://www.blackberry.com/btsc/KB15345
http://www.blackberry.com/btsc/KB14320
http://www.blackberry.com/btsc/KB14213
Lastly, it is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.
Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.
All of that said, you further will need to clarify exactly which method of update you are attempting. There are several to choose from, and many sound similar when they are actually very different. Please provide specifics about how you are attempting this upgrade. My advice is to use this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
While written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you have downloaded and installed to your PC.
As for "latest version" -- you will find that via the download portal sites (a link in the procedure). If you desire to use an OS package from other than your BBs original carrier, then simply insert, between steps 1 and 2 in the procedure, the deletion, on your PC, of a file named VENDOR.XML.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Data Issues with New Curve 8900 on ATT

Hi, I just got this Blackberry Curve 8900 yesterday for ATT, and it's my first Blackberry. Everything was working fine up until earlier today when I realized that my data wasn't working properly. The data will work with certain apps, but certain apps with also not connect. My e-mail and BB Messenger also will not connect. The only way for me to get them to work is if I connect to wifi, but other than that on my EDGE the majority won't connect.
Here is a list of apps i've compiled that shows what works with what:
-Works with Data & WiFi-
BB Browser
iheartradio
FML
poynt
-Won't Work with Data but will work with WiFi-
BB E-Mail
BB Messenger
BB App World
Facebook
Twitterberry
Myspace
Google Maps
I went to Manage Connections, and Mobile Network Options and my data is set to on, and i've done muliple battery pulls to no avail. When I turn on my WiFi all my emails and alerts that I missed come rushing in. For example I resent a Service Book to my device and I did not receive that until my WiFi was turned on. My "EDGE" is in capital letters so i'm receiving data.
Can someone please help me solve this frustrating topic? It really is mind boggling.
Thanks!
Stephen B.

You have a BlackBerry Data plan right? I'm assuming so since it works sometimes
Also if you notice when the Wi-Fi is off, if you go into Manage Connections | Service Status does the BlackBerry Internet Service say it's connected to the Mobile Network? Or if you go into Mobile Network Options can you run a Diagnostics Test and see if it sees that your data is connected?
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Remember to resolve your thread by clicking Accepted Solution.

BLACKBERRY CURVE 8900 WONT OPEN MEDIA FILES*!

HI, I HAVE A BLACKBERRRY CURVE 8900. THE PHONE DOESNT ALLOW ME TO OPEN UP MY MEDIA FILES (SONGS, VIDEOS) EVERYTIME I TRY A WHITE SCREEN COMES AND IT SAYS UNABLE TO PLAY CONTENT. PLEASE HELP! THANKS

Glitches like this will often correct themself.
Try another reboot as described. Leave the BlackBerry powered on.
Remove the battery for five minutes, replace and reboot.
If it continues, you may need to simple reload or upgrade the operating system.
What is your Operating System loaded to your device?
Look at Options > About, third line down beginning with a "v.4.x.xxx"
What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Curve 8900 - strange errors?!

Hi everyone!
BB curve 8900; v4.4.1.310; Vodafone Portugal data plan.
I'm having this problem:
My emails work wonderfully, so do text msgs, mms; blackberry messenger, all ok, BUT all my other apps won't connect.
Facebook says: error 101 try again later.
BB App world says: java.lang.nullexception
browser via data plan: it gets stuck in "loading"
I can get them all working through Wifi though!
AND YET, they work from time to time...I will receive from time to time, for example, FB notifications on my FB app that I'd already received on my email (and not on the FB app at the same time)
I dunno...I've made several battery pulls; plugged it into my mac and updated, cleaned unused apps and themes, cleared space...
I need some help..
thank you all.

Find a friend with a PC, you can use for a few hours.
I would recommend Desktop Manager, version 6. Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Use Desktop Manager to backup your BlackBerry first. If you don't already, you should do this on your own Mac Desktop for Blackberry as well.
See the link below, for the download and simple installation instructions.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
https://www.blackberry.com/Downloads/entry.do?code=06997F04A7DB92466A2BAA6EBC8B872D
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Registration of BB Curve 8900 in Bitola, Macedonia

Hey BB!!!
I am a satisfied customer of BB for about 2 years, so also are my whole Family, we are 4 of us!! I am presently using a BB Curve 9300 !!!
Hence, i presented a friend of mine a BB Curve 8900 so that we can be in touch with each other all the time. I purchased the phone in Mumbai India from The Mobile Store and gave it to my friend in Bitola Macedonia. She signed the documentation for BB Service with T-Mobile about 10 days back. Till date there is no Registration Message neither can T-Mobile help my friend in the Registration.
T-Mobile says that the phone is fine and all is well, but our 'INVITES' from both sides are still pending. Can U advise me what steps to take so as to Register the BB for my Friend. TY "SGF"!

Hello,
If the BlackBerry is not able to be registered meaning if you go to Options-Advanced Options-Host Routing Table-press the menu key and select Register Now. The BlackBerry will display Registration Message Sent. You should then receive a message back in your messages folder saying that the BlackBerry smartphone has been registered. If you do not receive this message you will need to contact your carrier to make sure the BlackBerry smartphone is properly provisioned and get it registered.
If you do receive the message, take a look at this article on why contact request remains in Pending state in BlackBerry Messenger http://bbry.lv/dz6zah
Thank you
-DrP
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My blackberry curve 8900 is on platform 5.2.0.96

guys please help me out!!!!!!!!!!!!!!
first, it got the problem app error 523 reset. then i searched for solutions on the internet then i found it but whats wrong is that i thought the my phone was curve 8520 so i have installed a OS for blackberry curve 8520 on my phone. the app error 523 was gone but my fon now always runs the wizard everytime i turn it on and shows that its a platform 5.2.0.96.
i think my blackberry curve 8900 is on wrong platform because when i open my phone it will always go to the set up wizard then when i choose to skip the wizard the platform 5.2.0.96 will pop out then it goes "uncaught exception java.nullpointer.error" and "java.lang.error" then i don't know what fix am i gonna do with this.
please people out there whose so good in fixing phones. please help me. i wanna use my phone.
ANYONE HELP ME!!!!!!!!!!!!!!!!1

Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 8900 Keeps going in Standby Mode

Hi,
My Curve 8900 keeps going into Standby mode by itself even when nothing has been touched. Gives message "Entering Standby mode. Press the Mute key again to exit Standby mode." Looks like others have posted similar problems. The device is quite new but without warranty.
Thanks.
Anil

Mine keeps going into standby too. What a piece of **bleep** all blackberrys are. If it weren't for the messenger I would have switched to a nokia a long time ago. I doubt this thread will raise a response from RIM.

Enable Cookie/Wifi connection for curve 8900

Hi,
Anybody know how to enable cookie for curve 8900? I've tried clearing cache history already but no luck.... I can't access to gmail, hotmail and yahoo mail due to this error.
Also, would you have any idea if this is related to the error 65 when I'm signing in to windows live messenger and yahoo messenger?
I'm also having a problem connecting to Wifi, it can detect the wifi network but won't connect, anybody know hot to fix this?
Thanks,
Kim

Hi ninarollaine,
Do you currently have a BlackBerry data plan with your wireless network provider? Some network providers requre you have a BlackBerry data plan to browse, even when on Wi-Fi. I would recommend contacting them for more information.
Thanks.
-CptS
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Curve 8900 not connecting to Desktop Software version 6.0.0.40

I am not able to connect my Curve 8900 to the BlackBerry Desktop Software Version 6.0.0.40. When I connect via USB it asks for the password and then it says connecting in the bottom right corner - it never connects. I also have the Blackberry Device Manager version 6.0.0.11 running at startup but it does say that the device is connected. There are no errors in the device manager. I am running Windows XP SP3.

No one else replied, but I seem to have solved the problem, more or less, so I thought I'd report back. See previous message for the setup.
1) First attack - make a concerted effort to truly undelete the 2 old versions of Desktop Manager. The typical list of "how to cleanly uninstall" (link above) is incomplete. This document is much better: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206 .
The part that matters is near the bottom, under Additional Information. Basically, take a shovel to the Registry and start digging out absolutely every reference to "Research In Motion" using the Edit/Find. I added to that recommendation a search on "BlackBerry" and even, for good measure, all the Roxio software (and removed the Roxio folders just like the Research In Motion folders). I can't say which part did the trick, but I could see some of the Install and Uninstall list items go by.
This finally killed the zombie entries in the Add/Remove Programs list, and prevented the Windows Installer attempts on unfindable .msi files.
2) Problems: In killing Roxio, I may have accidentally munged a Sonic registry entry. When I installed the Desktop Manager fresh from the CD, it complained about a registry-style confusion with Sonic software. It allowed me to continue past that point anyway.
I can't fix that, but I will be swapping in new PCs in a couple of months and can live with whatever reduced functionality might be involved.
When I started the Desktop Manager for the first time, I could see Windows Installer popups fly by in the background, but none of them stayed open, and perhaps that will be a one-time problem. Otherwise, if related to the Sonic issue, at least it's not a functional problem that prevents me from using the Desktop Manager.
3) I can now connect to the Desktop Manager via USB, but am unable to successfully update the device software. It goes through the backup process apparently successfully, but issues an error message about "Fatal error" before installing much (any?) of the new software. Seems to be a benigh error - phone still works. Because this will be reinstalled on a clean PC in a couple of months, I can pass on upgrading the device software until then.
4) All I care about is the ability to synch the contact and calendar data and, by god, that seems to be working!!! And it's much faster than my older BB.
If you're reading this, it's because you have an ongoing nightmare... You have my sympathy.

Curve 8900 - 'Reload Software 513'

My Son was given a Curve 8900 and has used it for months without any problems. Yesterday some of his friends messing about tried to access his phone and put in wrong pin number several times.
His phone is now showing a message 'Reload Software 513'
We have never syncrinised this phone with the internet, so not sure how we go about sorting out this problem, so any advise would be appreciated.
Thank you.

Hello JaxT,
Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it. For more information on this procedure, see KB02141.
If the error message persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure, see KB10144.
Cheers,
-FB
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New battery, D-X1 for curve 8900, does not work!

I got my Blackberry curve 8900 last christmas (dec-25-2013) and started to experience some problems with it. it started to crash and whent to a blank white screen and wouldn't turn back on. I also noticed my battery was warped to a shocking size! I asked friends if they had the same problem and I read online that I needed a new battery. I then bought a new D-X1 battery and now it wont even charge! the read light comes on for a few second when I plug the charger in for a few seconds and blinks! the phone wont even turn on! does anyone know what is causing this problem and how I can solve it?
thanks

Have you tried a hard reset (shut off, remove battery, replace battery)? My camera was working fine for the first few weeks, then stopped zooming, only showing the '+' on top of the camera icon, though the trackball was still working. After the hard reset, the -/+ option returned to normal.

Calendar entries on Curve 8900 get random reminder times after moving in ical

I just upgraded to a Curve 8900 from a Curve 8310 and using the new Desktop Manager for Mac to sync. I'm having 2 issues.
1) After syncing with ical, the entries on my Curve 8900 do not alert (vibrate or give off tone) when the ical alarm is set to "message with sound", however it does seems to work when you only select "message" from the alarm setting.
2) When dragging an event on ical from one date to another (or changing the date using the edit event command or get info command), during the sync it assigns a random reminder time only on my Curve, but not in ical. So I'm getting random alerts on my Curve for events in the future, and random times of 12 hours, 24 hours, 1215 minutes, etc.
My default entry on both my Curve and ical has the alarm reminder set to "0" min, so that I am alerted on the time I have assigned to the event.
It's so frustrating as both pocketmac and missing sync were erasing contacts. I was hoping the new Desktop Manager would have solved any sync problems.

If you are having errors in your Calendar or Address Book on your BlackBerry, and you wish to delete the entire Calendar (or Address Book) database on your BlackBerry, follow the directions below. Make certain you have a good copy of your Calendar or Contacts elsewhere, as this procedure will complete delete ALL Calendar entries and/or Address Book entries on your BlackBerry.
1. Open Desktop Manager on your PC.
2. Open up Backup/Restore > Advanced.
3. From Advanced you'll see a split pane screen. The left pain is what is going to be backed up from your device and the right is a list of the currently existing databases.
3. Highlight on the right side your Address Book database (or your Calendar database) and click the arrow in the middle pointing to the left. This will copy the information over and prepare it for back-up.
4. Once the back-up has completed, hit the Clear button at the bottom to erase and clean out the entire address book database (or Calendar database).
5. After it's finished, it will ask you if you want to save the back-up you've created, say yes and check the device to make sure the address book (or calendar) has been properly cleared out. Now, resync the necessary contact information and you should be set to go.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Reloading Curve 8900 device software

Hi I am having trouble with my Blackberry device software, how do I delete and re intsal the software on my Curve 8900?
Solved!
Go to Solution.

Manual device OS upgrade instructions:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
6. remove internet connection to PC and reboot PC.
7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
Enjoy the new OS.
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Upgrade to BB Messenger 5 crashed Curve 8900 on Rogers

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