Upgrade to BT Infinity deal not allowed?
Hello all,
Just hoping to get some advice from anyone who will listen! I recently bought a standard BT Broadband package as I couldn't buy BT Infinity due to my new build flat not being on BT's system. I am since up and running with mt BT Broadband for two weeks and I am now trying to upgrade to BT Infinity with the Big BT Sale on, and I am being told I cannot take part in the sale as I am an existing customer?!
I would have bought BT Infinity in the big sale but it was BT who woulnd't let me do this! And I have now been told that I cannot cancel my contract unless I pay £300+ cancellation fee (fair enough as I agreed to the contract) but I would have thought BT would let me upgrade to the new deal as I had to order regular broadband first as per their instruction? Am I missing something here? BT seem to not care at all now that I am a "customer"....
If anyone could offer me advise on my legal standing it would be appreciated as I am considering going to Trading Standards if BT continue to refuse me the new customer deals.
*Also, SKY are offering 6 months free fibre connection so the Big BT Sale isn't as good as the competition it seems....
As per the small print in all BT packages, any deals only apply to new customers and not existing customers, regardless how long you have been a customer.
You would no doubt have been able to take part in any promotional offers regarding the package you did sign up to when you were a new customer.
You are correct about having to pay cancellation fees because it would be breaking a contract that you agreed to.
If you were unable to order BT Infinity previously because you were not on the system it is not a case of " BT wouldn't let you" it is more likely BT were unable to offer you Infinity for some reason. I'm pretty sure they would have been happy to sell you Infinity if it was available to you at that time.
As regards any legal advice I would suggest that you would need to speak to a solicitor regarding that as most of the advice on this forum is just that... "advice" with no legal standing.
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