Upgrade to Cloud from Photoshop CS5.5 Subscription

Question

Hi everyone,
I'm beyond confused. I signed up for a Photoshop CS5.5 subscription back in January here in Australia. I was under the impression this is automatically updated to CS6 upon release (which has now happened), yet I have no notifications of being able to upgrade, neither has my subscription updated (it still says Photoshop CS5.5 Subscription for one year).
I'd like to sign up for Creative Cloud. I put in my details and it turns out I'm eligble for the discounted introductory rate, so I clicked on through. Next thing I know, I'm in the creative cloud space with 10gb of storage. I didn't accept any terms, neither have I received any email confirmations (or any emails at all). My subscriptions also just say "Photoshop CS5.5 Subscription for one year". I went ahead and downloaded the download manager and downloaded and installed Photoshop, InDesign, Illustrator and Premiere CS6. It seems InDesign and Premiere are working fine. Photoshop gets a "00 days left on your trial" message when it opens but I close it and everything works fine. When I go to Photoshop > About it says it's the full CS6 version (doesn't say tryout or trial anywhere). When I open Illustrator CS6, it tells me I have no subscription and to enter my serial code - which I don't have.
This is really confusing me. What is going on?
1) Will my Photoshop CS5.5 subscription end automatically as I have upgraded to Cloud?
2) When will my account tell me I have a cloud subscription?
3) Why does some software work and others don't?
The transition from CS5.5 to CS6 Cloud has been incredibly messy.

Answer 1

It seems like there is an awful lot of misinformation within the company. Different people I've talked to have given me completely different answers to certain questions, and there seems to be a general resistance by many of their staff people to address concerns. For instance, when I placed the order the other night, I asked the woman to confirm that I wasn't going to be double-billed for 5.5 and 6 (e.g. that they'd let me out of my 5.5 contract) and she said something like "yes that is how it is supposed to work but I can transfer you to billing if you want..." Not exactly a gleaming endorsement there, is it.
I also kind of took the Adobe folks to task on Twitter. They've had all sorts of marketing people pushing CreativeCloud on there (which is fine) but didn't have ANY success in getting anyone to respond to my tweets with questions. Finally got one woman (out of like 8-9 Adobe accounts) to hit me back with an email address and she was able to get some answers to my questions a few days later.
I have mentioned to a couple of people that with all of the various "how to" videos Adobe has put out there espousing new features in Photoshop, Illustrator, InDesign, etc... they don't have a single "how to get started with Creative Cloud" type of video. Or a "how to upgrade if you're a 5.5 subscription user." And so on... this is the absolutely critical information that people need right now, and the quality of the information on the web site and coming from Adobe's own people is just not there. Put it in step-by-step video format so people can upgrade quickly, easily and sans headache and heartbreak. That's my advice.