Upgrade to Creative Cloud Teams from single CC membership

I currently have a single Creative Cloud Membership, and would like to upgrade to a CC Teams membership. What is the best way to handle this?

Hi Engelads,
You can purchase the Creative cloud team subscription from www.creative.adobe.com or through a reseller. But make sure you cancel the individual subscription before placing the order for the Creative Cloud for teams because on one Adobe Id there can be only one subscription.
You will not have to uninstall the CC applications which you have already installed in your computer. You just need to launch Adobe creative cloud desktop app --- logout and log back in.
Thanks
Kapil

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Going from single app to Creative Cloud team account

I had the monthly single app for $9.99 per month beginning December 1, 2013. I just joined a Creative Cloud Team account and am the second person on that team. Do I have to uninstall the products I currently have installed before I install the apps I need? I tried just adding what I don't have and got error messages that didn't tell me a thing.

Hi Littlenance,
You need not uninstall or re-download any application if the adobe id you are using is the same.
Just sign out and sign in to the Creative cloud application as mentioned in the link: Sign out, Sign in | Creative Cloud Desktop app
Regards,
Sheena

Can I transfer seats from one Creative Cloud team account to another?

I originally set up my Creative Cloud Teams account through a reseller, but I have been having a bad experience with the reseller.
So I set up a new Creative Cloud Teams account directly through Adobe.
Is it possible to transfer the seats from the old account to the new one? Ultimately, I'd like to cancel the teams account managed by the reseller.

Hey imattster!
If you are speaking of merging your Apple IDs so that the purchases are under a singular account, this question is addressed in the Apple ID FAQ which can be found here:
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
However, I have an article for you that can help you use your new iCloud account for personal data while continuing to use your old Apple ID/iCloud account for your purchased items so that you do not have to worry about not being able to utilize any previously purchased apps:
Using one Apple ID for iCloud and a different Apple ID for Store Purchases
You can use different Apple IDs for iCloud and Store purchases and still get all of the benefits of iCloud. Just follow these steps:
iPhone, iPad, or iPod touch:
When you first set up your device with iOS 5 or later, enter the Apple ID you want to use with iCloud. If you skipped the setup assistant, sign in to Settings > iCloud and enter the Apple ID you’d like to use with iCloud.
In Settings > iTunes and App Stores, sign in with the Apple ID you want to use for Store purchases (including iTunes in the Cloud and iTunes Match). You may need to sign out first to change the Apple ID.
Using your Apple ID for Apple services
http://support.apple.com/kb/ht4895
Also, this article will guide you in downloading those previously purchased items onto your new device:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Upgraded to Creative Cloud from elements 9 where images are stored in Organizer. How do I bring them into Creative Cloud and should I download them to Lightroom, Bridge, or Photoshop itself? Any suggestions?

Just upgraded to Creative Cloud from elements 9 where images are stored in Organizer. How do I bring them into Creative Cloud and should I download them to Lightroom, Bridge, or Photoshop itself? Any suggestions?

lawrencer72634146 a écrit:
Just upgraded to Creative Cloud from elements 9 where images are stored in Organizer. How do I bring them into Creative Cloud and should I download them to Lightroom, Bridge, or Photoshop itself? Any suggestions?
It's important to keep in mind that the picture files are NOT stored in the Organizer. They are not stored in Lightroom or Bridge either...
The organizer is based on a catalog which stores the pictures properties, mainly the location of the pictures on your drive(s). It's the same idea of catalogs in Lightroom, and the nice thing is that Lightroom can convert organizer catalogs to its own format. The most obvious way for you will be to use Lightroom.
Bridge is a file browser which is a different way than to use catalogs.

2 licences of creative cloud have disappeared from creative cloud team licencing

2 licences of creative cloud have disappeared from creative cloud team licencing

Please check the date of expiration of the seats. They need investigation.
Please inbox me the details of the CCT Order for assisting you.
Regards
Rajshree

I want to upgrade to creative cloud?

I currently have a $10/month subscription to photoshop cc and light room and I want to upgrade to creative cloud. Would I have to pay the $10/month for photoshop and also pay the $20/month for creative cloud or just the $20/month for creative cloud?

Hi mtumtum,
Welcome to Adobe Forum,
You can cancel the Photography CC & stop paying for it, once you buy the complete buying the Complete CC, please provide me the order number by inboxing me privately, I will get the old Photography CC canceled without any cancellation fee.
Please refer to Manage your membership | Creative Cloud.
You can upgrade a single app Creative Cloud membership to complete Creative Cloud membership from 'My Account'
Please check this document for details: Manage your membership | Creative Cloud
Membership & account section
Change to an annual membership or a full Creative Cloud membership
Let us know if it worked for you.
Regards,
Rajshree

Existing subscription automatically upgrade to Creative Cloud?

I have an existing Premiere CS5.5 subscription. I called Adobe on Thursday the 10th of May to ask about moing to Creative Cloud.
I was told (after being put on hold for 20 mins while he went and found out) that my subscription would automatically upgrade to Creative Cloud on Friday the 11th and I would get an email about it on Friday.
I have heard nothing, my account still shows the 5.5 sub, I dodn't even have the option to update the single product (Premiere) to CS6 as I should under the terms of the old type subscription.
Has anybody else had similar experience or managed to resolve it?

Hi DKD2000,
Since you no longer want the older software you can just uninstall them. The Creative Cloud Membership works through the website https://creative.adobe.com and licensing is done using your Adobe ID (same one you use to sign in to the forums here). If you go that webpage I gave, sign in with your Adobe ID and then click over to the Apps section, clicking any of the Download links should bring up a program called the Adobe Application Manager. This will help you automatically download and install your CS6 apps.
These might be helpful for you getting started:
http://tv.adobe.com/show/cs6-creative-cloud-feature-tour-for-web/
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-web/installing-desktop-apps- from-creative-cloud/
-Dave

Need to Prevent Adobe Application Manager for upgrading to Creative Cloud

I have successfully packaged Dreamweaver CS5&CS5.5 via Adobe Application Manager Enterprise Edition v2.1 and after a successfully deployed via SCCM Dreamweaver runs perfect. Unfortunatly upon the first launch of the icon on the desktop of "Adobe Application Manager" it's self upgrading to Creative Cloud. This is a problem. In this enterprise deployment I have updates set to manual and my AdobeUpdaterAdminPrefs.dat is set to the below which should be preventing this to my understanding <?xml version="1.0" encoding="UTF-8"?> <Preferences> <Suppressed>1</Suppressed> </Preferences>

Thank you for getting back to me, currently my work around
is to have the deployment delete the two “Adobe Application Manager.lnk”
icons from both the desktop and the start menu for each OS version. Not
exactly how I would like to have to do it however my
“AdobeUpdaterAdminPrefs.dat” does not seem to block Adobe Application
Manager from updating.
Greg

Have Adobe Standard CS 5 (Student), and would like to upgrade to Creative Cloud (Non-Student) - won't accept my serial number for special pricing for existing users

I currently use Adobe Standard CS 5. It was bought with the Education discount. I would like to upgrade to Creative Cloud and see that they have special pricing for existing customers that use past versions of Creative Suite. I am no longer in Education, so I will have to buy a full version. This is fine, but it won't accept my serial number for the discounted pricing. Is there something else I should be doing?

Hi there
Please contact our Sales team who will assist with your order - 800-585-0774
Thanks
Bev

I am still in the stone age and using CS4. Looking to upgrade to creative cloud. Will I have any issues and what can I do to keep the files I have created in CS4 active with the new software?

I want to continue to use my CS4 created projects while upgrading the Creative Cloud. I have an Imac, Ipad, Iphone 6 and Macbook Pro. Am I going to lose or not be able to bring those .ai files from CS4 into the new software?@

Please refer to:
Can You Save/Open CS6 Files on CS5, CS4 or CS3 – and Vice Versa? | ProDesignTools
Can You Open/Use/Export/Save Adobe CC Files on CS6 – and Back? | ProDesignTools
It has important information.
Regards
Rajshree

I want to upgrade my Creative Cloud package

I would like to update my creative cloud package from 1 Program in creative cloud (Photoshop 9.99pm) to the Complete Creative Cloud package. Do I qualify for the 29.99 per month package since I have already subscribed for the first app? Or do I have to pay 49.99.
Thanks in advance
Danon Troy H

Please follow the steps in
Manage your membership and payments | Creative Cloud
http://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.ht ml
here is an excerpt of the announcement ffrom Existing Adobe CS Customers Can Still Save 40% on Creative Cloud | ProDesignTools
“Based on strong customer demand, Adobe will continue to provide Creative Suite customers worldwide (CS3 and later) the option of joining Creative Cloud Complete for 40% off or $29.99 / £27.34 / €36,89 / A$29.99 a month for the first year.”
The updated terms and conditions show that this upgrade discount offer for CS3 through CS6 to CC will be available until November 28th, 2014
Regards
Rajshree

I can't upgrade my creative cloud, i need help

i can't upgrade my creative cloud, and now i'm on trail for some reason...
and when i go to manage my account it says that it's expired.
i received this email "
Your Creative Cloud membership has been transitioned from paid to free because we were unable to bill the credit card on file. Please update your payment information to resume your paid membership."
please response as soon as possible, i need the apps for the university

Hi Ahmed,
Please check this document.
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
Regards,
Devendra

When I open CS6 it will no longer open - it prompts me to upgrade to Creative Cloud - WHY?

I do not want to upgrade to Creative Cloud - I have CS6 and and happy to NOT have a monthly charge. Now I can't open CS6 because it will only open if I upgrade

Whoa that sounds crazy, interesting. Sounds like the licensing just got crossed up or something.
Have a look at these links and see if maybe you think it might help:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
https://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.ht ml
Otherwise maybe Jacob will have some troubleshooting suggestions, gasp unless an actual Adobe person shows up and has some insight?
Kidding:
Maybe we are at the faithful point in the time and space continuum where all previous Adobe versions are set to go dead and a mass forced cloud or nothing is upon us from the Cash Cow empire? Just kidding (?) Fun times ahead regardless that can be assured.

Creative Cloud Teams additional seat pricing

Hi,
I recently converted from CC individual to CC for teams membership with discounted prices for the next two years.
Have looked through the support pages and forums without finding answer to my question:
Will the price per additional seat remain the same throughout the two-year period, or will it go up when the offer ends?
Thanks!
Best regards,
Morgan

Hi morgahn,
Welcome to Adobe Forum,
The price of additional seat will remain locked for two years from the date of purchase of the Creative Cloud Team, after the offer period ends, the price of additional seat will be as of the then prevalent price.
Regards,
Rajshree

Is there a path to transfer a Creative Cloud license to a Creative Cloud Team Ready license?

Our team wants to be on Creative Cloud as soon as it is officially released (hopefully for $29.99 per user). When Creative Cloud Team Ready is released, we would like the option to convert to Team Ready without a penalty. Will that be an option?

This is very unfortunate, and the introductory video is misleading, as I watched it and got excited for the new product I believed from what I was seeing and hearing that this would indeed have team availability. Why wouldnt Adobe launch this for use in teams, this doesnt make any sense to launch this only for individuals, I would imagine most professionals self and publically employed touch a team at some point in thier workflow. Has nothing been taken from googles example, docs 'etal?
This is befuddling, I talked to an adobe agent and asked if I should wait to buy the individual offereing because of any confusion or not being able to merge into a team offering and they said, yes you should probably wait because we don't know how they will work together if at all, because CCTeam is going to be a completely separate offering.... Really, you guys really dont know how its going to or not going to work together for someting slated to launch later this year? wouldnt the obvious be to include in the development a way for it work, perhaps bringing individual accounts under an umbrella company account, which would be great because then individual users could move from company to company seemlessly, there should also be a way for separate companies to connect to each other via the cloud system for team projects and then disconnect after the job is done. Versioning and cloud amoung groups of individuals and groups of companies is almost a must nowadays. <hoping for the best>
Here is the copy from my transcript of talking to an adobe agent, he says there is no reseller Option, David_b?
My name is Robert H, how can I help you today?
Robert H: Hello, how may I assist you?
David Blanchet: I wanted to ask a couple questions about cs6 team
Robert H: Okay
David Blanchet: I am self employed with a business partner, how can we both use cs6 creative cloud
David Blanchet: meaning basically is there a solution where both of us can access the cloud hosting of images and collateral
Robert H: Creative Cloud is designed for individual use at this time. We will be adding a team edition in the short future.
David Blanchet: I tryied calling the cctr company in the us CDW and they had no ide what i was talking about
Robert H: Creative Cloud is not sold through resellers and is only sold through adobe.com
David Blanchet: if I purchase and individual license now, well if we both do, can we merge them into the company offering later this year, or have you all not gotten to that aspect yet?
Robert H: No they will be different platforms.
David Blanchet: http://forums.adobe.com/message/4389436#4389436 this adobe forum post lead me to the Adobe Creative Cloud? Team Ready and a page which gave me more info on how to find a reseller??
David Blanchet: ok so should I wait on purchasing the individual product? I;d hate to purchase and indivdual product then when the team offering comes out, not be able to get out of the personal one
Robert H: I would wait since the details have not been released yet.
David Blanchet: ok, fyi this is where i found the reseller info : http://www.adobe.com/products/creativesuite/companies.edu.html
David Blanchet: well thats all I have, thank you
Robert H: Thanks,
Robert H: Have a nice day
David Blanchet: you too

Upgrade to Creative Cloud Teams from single CC membership

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