Upgrade to CS5.5

I bought the upgrade to CS5.5 (just for download not CD) using a Credit card from a relative, who created an Adobe account and used her e-mail
I registered successfully this upgrade in my personal Adobe account, under my name and my address.
It is easy with downloaded software purchases (if it is needed to download again) just go to the original account where the software was acquired and find there the download button.
But, in this case, the registration appears in my list of purchases but is no path to download it. As I would like to avoid paying the extra bucks to get the CD what could be procedure?

Hi,
the problem is that Adobe allows in the link you mentioned download only a Windows version of Acrobat, that is a stand-alone app., not included in CS5... as may be seen in the endorsed picture

Similar Messages

CS5 purchase upgrade to CS5.5

Hello!
When I purchased CS5 my business partner and I were both eligable for the free upgrade to CS5.5 to be sent to us. She got hers but for some reason I never got mine and it slipped my mind. Now she is sending me files that she has worked on and I can't open because I don't have the upgrade. Is it possible to still get the upgrade since I was supposed to anyway?
Your help is greatly appreciated. Thanks
Christina

Contact sales support.
Mylenium

I own Photoshop CS3, how can I upgrade to CS5 (or even CS6)?

As I say in the title, I own Photoshop CS3 and I heard you could upgrade to CS5 or CS6 from that version. I've looked online and I can't find anything, either the links are broken or they bring me to an irrelevant page.
If anyone has any insight please help me!
P.S., the hoops one has to go through just to ask this question... I am quite lost.
Thank you for your help!
Chloe
EDIT: I am using a Windows computer, by the way. Windows 8.

There are no longer any upgrades from CS3 to any later versions of Photoshop. CS3 is too old to qualify.
As a CS3 owner, you can however get a discounted monthly fee for the Cloud version. The discount lasts for 12 months. Then it's back to the regular monthly fee.

Photoshop CS6 issue with shortcuts and my keyboard after upgrade from CS5

I recently upgraded from CS5 Extended to CS6 Extended on my Mac (Mavericks), but installed it in English instead of German this time. I transferred most of my presets just fine, but none of the keyboard shortcuts were working. All I got was an unequal sign for all shortcuts and even manually changing them didn't get them to work. I found a few discussions about this issue and ended up adding a German keyboard, as I am always on the Romaji setting of my Kotoeri (Japanese) keyboard. That seemed to solve the issue, but only if I change to the German keyboard before opening Photoshop. Shortcuts don't work in CS5 anymore either unless I do. Sometimes the shortcuts also stop working a while after I change back to the Kotoeri keyboard.
Now I would like to know if there is any way to get around this issue. Isn't there a way to get my shortcuts working again without constantly having to change keyboards? I much prefer the Kotoeri one since the icon for the German keyboard in my menu bar looks extremely obnoxious, in my opinion. It's mostly a cosmetic thing to me, but I would love to get everything back to the way it was before.
I'd much appreciate any advice or help.

I am having a similar problem. Just upgraded to Apple Yosemite and all none of my keyboard shortcuts are working in a clean install of Photoshop CS6. Every menu item has some form of the ≠ sign. I've trashed the .plist file, rebuilt permissions, etc. Even basic keyboard commands, like Command-N for NEW or Command-Q for QUIT do not work. In fact, many don't show up in the menu at all. I don't have this issue in InDesign CS6 or Illustrator CS6. Every once in awhile, maybe 1 time out of 20, menus and keyboard shortcuts work properly, but I can't find any pattern.

Upgraded to CS5; TOC Links don't work in the created PDF from InDesign

We recently upgraded to CS5. When we convert our InDesign User Guide to PDF, the main TOC links don't work. The TOC does function from each chapter page but not from the main TOC. We have done our normal steps in Acrobat to link them. Same issue with various user guides that we have. Any suggestions would be great. Thanks

Thanks for your reply. The problem is the whole page is one image and there should be several clickable areas which point to different links.
To solve this we have put a textbox over the clickable area, disabled the background and stroke and then right clicked on the textbox and used the hyperlink option to turn the whole box in to a hyperlink.
We tried several free PDF convertors which couldn’t handle this combination. Then we trailed it with the full desktop version of Adobe Acrobat Pro and it worked a treat. Unfortunately the client didn’t have that software so we signed them up to the online PDF convertor from Adobe and that isn’t handling it.
Here's the sample document: Dropbox - sample-link.docx we have been doing the tests with.

Upgraded to CS5 Illustrator form CS3 Illustrator. Colors are not printing correctly in CS5

I have just recently purchased CS5 Premium Suite. I am working with Illustrator. When I print my CS3 Illustrator files in CS5 the colors are not printing correctly. Is there a way to fix this problem

I've been doing more troubleshooting since I wrote this post. I've now tried printing from a non-Adobe app and I'm getting the same margin error. So it is definitely a Xerox issue and I have a tech coming out on Monday.
The reason I originally figured it must be an CS5 issue is because just two weeks ago when I was using CS2, our landscape-oriented programs were printing with .25" margins as they should. Then last week after upgrading to CS5, the inside page (2nd page) was noticeably out of whack and shifted to the right (not left). But when I started trying to troubleshoot this week, everything started shifting to the left.
The only thing different between those two weeks was the fact I updated to CS5.
But obviously, my printer as decided to go to crap in more ways than one all in a two week period. Hopefully the tech can sort it out next Monday.
Thanks!
Christi

Upgraded to CS5, CS4 apps still in place. OK to remove? Best practice?

No problem to report just a minor dilema.
Upgrade to CS5 is completed and all the previous CS4 application folders are still in place and functional.
What is the best practice regarding the previous version?
Leave them be.
Move to trash.
Uninstall (when provided).
Thanks for your help.
Pete
iMac • Intel Core i7 • 2.8 GHz • 8 GB RAM • OS X 10.6.7

Bob,
One follow-up question. What about the earlier Acrobat component? Backward compatibility isn't problematic in the case of Acrobat correct?
Thanks for your time.
Pete
iMac • 2.8 GHz Intel Core i7 • 8 GB RAM • OS X 10.6.7
Adobe CS5.x Design Premium

Can't Find My Pictures Folder in Bridge after upgrading to CS5

Can't see My Picture folder after upgrading to CS5. See My Videos, My Favorites, My Music. I must have something I need to enable in View.
Checked Preferences and My Pictures is check in Preferences.
Can see all my picture files just fine when I plug in my external drive with the files all brought it by date.
Thanks.

If you mean My Pictures it is on the C drive.
I have four internal and two external drives and all picture files show up in Bridge for immediate access except the My Pictures folder under my name on the main drive.
There is only one partition on the drive and there is 350 gb free space.
The set up, programmes,security software and drives are identical to when I was using CS5 with Vista, which is why I am thinking it is something to do with Win 7.

Multiple problems installing upgrade from CS5 Design Prem. to CS6 Design Prem.

I had started a thread a few days ago regarding problems that I was having while installing my upgrade from CS5 Design Premium to CS6 Design Premium. Everything seemed to install fine with the exception of Acrobat X Pro. http://forums.adobe.com/message/4716847#4716847
I thought that I had resolved the issue through tech support, but apparently not. First of all, they had me install the trial version of Acrobat X which actually let me install with no errors. A couple of days passed and Acrobat asked if I would like to continue my trial or enter a serial number. I tried to use my serial that came with my upgrade but it rejected it, so I opted to continue the trial. Then earlier today as I was working in InDesign, upon launching I got a script error message.
Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CS6\Flash\Flash-12.0.jsx
Line 153: if( app.name = = flashAppname && (module.name = = 'DefaultScript' II module.name = = 'Flash'))
Cannot open resource file.
After clicking OK it seemed to open InDesign fine and I was able to open files and go about working. While working I noticed that I had no effects in the dropdown menu under 'Object'. Tried the shortcut for them and nothing happened. I have yet to try to open any files containing effects (drop shadow or something) but am guessing that they will not work. My next course of action was to try to Uninstall and Re-Install. I removed CS6 and Acrobat X Pro from my computer and ran the Creative Suite Cleaner program. Then instead of installing the upgrade from the DVD, I decided to download the program from the Adobe LWS and give that a go thinking that maybe the download files are more up-to-date than the DVD that I recieved. Now it seems I am back to square one with the same problems (InDesign missing 'Effects' and who knows what else, and Acrobat X Pro failed to install), but this time I have diffent errors on the "error summary file" that shows up as a link in the "Installation Complete" dialog box. Sorry for being windy, but I really need to get this resolved. Thanks for any and all input. PC is Dell Precision T3500 running Windows 7 and is current on it's updates.
Here is a copy of the errors from that page:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DF012, DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 5 warning(s)
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA. Verify that you have access to that directory.
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

Errors "Exit Code: 6," "Exit Code: 7"
Acrobat Cleaner Tool
Sign in or activation errors
CS6 applications in Creative Cloud unexpectedly revert to trial mode
Flash Player Help | Installation problems | Flash Player | Windows
Mylenium

Can't start acrobat 9.0 after upgrade to cs5

I have cs4 web premium with acrobat 9.0 pro, and upgraded to cs5 web premium, on my new computer I only installed upgrade cs5 with help of key for cs4, and then I installed Acrobat 9.0 Pro from web premium cs4.
Then I start Acrobat it says, a part of a suite, start photoshop to confirm, and then i shut done. It is the same then I start with Photoshop cs5.
Someone how have an solution?

Moving this discussion to the Acrobat Installation & Update Issues forum.

After upgrading to CS5, printing PDFs has become a nightmare!

After upgrading to CS5, printing PDFs has become a nightmare!
For example,
1. It would never finish printing the file, just the first so many pages. So...
2. I updated the driver, and then I could print one copy only without problems. But...
3. I can never print more than one copy of a PDF without collate mis-sequence problems. It just does not print one whole copy before printing the next copy. And it goes back and forth printing some of the first copy, then the second, then a few pages from the first, etc. Eventually it all prints, but they are mixed up sequentially. But some pages are in order. And...
4. It prints soooo slow compared to before.
I upgraded from CS3
My printer is a Ricoh SP C420DN Color Laser Printer
Pat-

Partrick David Yanello wrote:
All I know is that before I could print fine and fast and in any quantity I wanted (while using CS3 Indesign exported PDFs and Booklet Spreads on my latest and greatest printer, a Color Ricoh SP C420 DN).
But now, since I upgraded to a Master Suite of CS5, at first it would never print the whole file, even once. And when I upgraded to the Universal Print Driver, and or any other drivers, it will only print one copy of a PDF without mis-sequencing the printed pages, and it is so slow. It is worthless.
Pat-
P.S. I think I need to try to call Ricoh or something, but will that work? Sigh!
Yeah, this sounds like a general print driver problem with the newer versions of the Adobe products, not just Acrobat or ID. Ricoh may or may not have an updated driver, but theyare definitely the ones to ask.
You haven't told us the OS... Some Mac users have had good luck, I think, using the CUPS drivers with problem printers when the manufacturer doesn't have a solution, but I'm a Windows guy, so don't do much with Mac printing.

Upgrade to CS5 not printing properly

Just upgraded to CS5 (ver 7.0.4) . Seem to be having difficulty printing documents that include graphics.
     Printer is RICOH Afico SP C811DN PS.
     Vista Home SP2
Files that I had no problem with in CS4, are only printing portions of the text and graphics.
Text only galley files seem to be OK.
Any thoughts?

There really is nothing for Adobe to fix.
Some technical background.
When identifying a printer driver as a PostScript printer driver, Adobe Creative Suite applications as well as Adobe Reader and Adobe Acrobat all generate their own PostScript and pass that through the driver. This is true for both Windows and MacOS. The role of the PostScript driver is to add device-dependent operators (typically setpagedevice PostScript operators) either at the start of the job or at page boundaries to deal with device-specific issues, paper selection, paper finishing, etc. Unfortunately, sometimes printer vendors provide PostScript drivers with plug-ins that attempt to modify the PostScript generated by either the base driver or in the case of Adobe applications, passed through the driver, to utilize or to show off features of their particular printer models. And sometimes such modifications backfire and yield what I can best describe as broken output.
Another issue to be understood is that Adobe provides what is effectively an SDK to our OEMs from which they develop printer products that interpret PostScript. In their attempt to differentiate their products, Adobe OEMs often make local modifications that in principle are not supposed to violate the rules of PostScript interpretation and rendering. Unfortunately, sometimes they do.
When you find such problems, the best approach is to put pressure on the printer manufacturer and/or their representatives to fix their bugs, the same way you put pressure on Adobe to fix bugs in InDesign.
          - Dov

Upgraded to CS5 and duplex landscape printing if way off

Since upgrading to Indesign CS5 from actually CS2, I cannot get landscape duplex printing to align properly (centered as it is on screen). I have troubleshooted the Print Setup dialog box to death and nothing fixes this issue. I've tried Centered, Centered Vertically, Centered Horizontally, I've tried to scale down to fit, nothing works properly. I've gone through and checked the Printer... options as well and nothing seems amiss there either. Why would updating from a previous version mess with the printer alignment?
I made a brand new 8.5x11 document with 2 pages with .25" margins all the way around which is my printer's smallest margin setting (Xerox 8560DN). I then simply drew a box around the entire document right along the margins on both sides.
When I print it, the front side is shifted over to the left so it prints 5/32 of an inch from the edge and the right margin is 11/32 from the edge. The back side is a bit less shifted to left with 7/32 and 9/32 margins.
I then tried printing a sheet that is in portrait mode and this comes a bit closer to with both sides off at the 7/32 and 9/32 margins.
I really need help figuring this out. The document that I need printed has a perforation going down the center and is folded so these margin differences are really skewing the print outs.
Thanks!
Christi
Update: I tried exporting it as a PDF and making sure Shrink to fit option was NOT selected and it still prints with the same issues. Darn, I was hoping that would solve it.

I've been doing more troubleshooting since I wrote this post. I've now tried printing from a non-Adobe app and I'm getting the same margin error. So it is definitely a Xerox issue and I have a tech coming out on Monday.
The reason I originally figured it must be an CS5 issue is because just two weeks ago when I was using CS2, our landscape-oriented programs were printing with .25" margins as they should. Then last week after upgrading to CS5, the inside page (2nd page) was noticeably out of whack and shifted to the right (not left). But when I started trying to troubleshoot this week, everything started shifting to the left.
The only thing different between those two weeks was the fact I updated to CS5.
But obviously, my printer as decided to go to crap in more ways than one all in a two week period. Hopefully the tech can sort it out next Monday.
Thanks!
Christi

How to centre the html pages & How to set the Index as Homepage (just upgraded to CS5 and am lost)

Hi
Ive just upgraded to CS5 and am a bit lost!!
1st Problem
I updated our website design (which was previously designed in fireworks using CS3) using Fireworks CS5 and exported the images etc as html and loaded into the website folder.... however now Im in dreamweaver and ive tried centring the page, but when I go into live view, its aligned on the left....
My method.... I open the page, I select the 'table' then in the property box, under Align, i click 'Centre'. This was how i centred in the older version.
2nd Problem
Where do you set the homepage?? In the version ive been using up until recently, in the 'Local view' file manager (on the right) i would simply highlight the 'index.html' page, then right-click and select 'set as homepage'..... that seems to have disappeared in the newer version. How do I do this now???
All help is very much appreciated!
Thanks
Amanda

Oh No! But its worked perfectly in the past. Had no idea about fireworks not being able to used.... whoops!
The code is:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>Junction Park Fete : Australiana Home</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<style type="text/css">td img {display: block;}</style>

<script language="JavaScript1.2" type="text/javascript">

</script>
</head>
<body bgcolor="#ffffff" onload="MM_preloadImages('Images/index_r4_c4_s2.jpg','Images/index_r4_c4_s4.jpg','Images/ index_r4_c4_s3.jpg','Images/index_r4_c6_s2.jpg','Images/index_r4_c6_s4.jpg','Images/index_ r4_c6_s3.jpg','Images/index_r4_c10_s2.jpg','Images/index_r4_c10_s4.jpg','Images/index_r4_c 10_s3.jpg','Images/index_r4_c13_s2.jpg','Images/index_r4_c13_s4.jpg','Images/index_r4_c13_ s3.jpg','Images/index_r4_c15_s2.jpg','Images/index_r4_c15_s4.jpg','Images/index_r4_c15_s3. jpg','Images/index_r4_c18_s2.jpg','Images/index_r4_c18_s4.jpg','Images/index_r4_c18_s3.jpg ','Images/index_r4_c21_s2.jpg','Images/index_r4_c21_s4.jpg','Images/index_r4_c21_s3.jpg',' Images/index_r4_c24_s2.jpg','Images/index_r4_c24_s4.jpg','Images/index_r4_c24_s3.jpg','Ima ges/index_r4_c26_s2.jpg','Images/index_r4_c26_s4.jpg','Images/index_r4_c26_s3.jpg');">
<table width="965" border="0" align="center" cellpadding="0" cellspacing="0" style="display: inline-table;">

<tr>
   <td><img src="Images/spacer.gif" width="8" height="1" border="0" alt="" /></td>
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   <td><img src="Images/spacer.gif" width="1" height="1" border="0" alt="" /></td>
</tr>
<tr>
   <td colspan="27"><img name="Index_Banner_s1" src="Images/Index_Banner_s1.jpg" width="965" height="138" border="0" id="Index_Banner_s1" alt="" /></td>
   <td><img src="Images/spacer.gif" width="1" height="138" border="0" alt="" /></td>
</tr>
<tr>
   <td colspan="27"><img name="Index_TopBorder_s1" src="Images/Index_TopBorder_s1.jpg" width="965" height="21" border="0" id="Index_TopBorder_s1" alt="" /></td>
   <td><img src="Images/spacer.gif" width="1" height="21" border="0" alt="" /></td>
</tr>
<tr>
   <td colspan="27"><img name="index_r3_c1_s1" src="Images/index_r3_c1_s1.jpg" width="965" height="28" border="0" id="index_r3_c1_s1" alt="" /></td>
   <td><img src="Images/spacer.gif" width="1" height="28" border="0" alt="" /></td>
</tr>
<tr>
   <td colspan="3"><img name="index_r4_c1_s1" src="Images/index_r4_c1_s1.jpg" width="35" height="11" border="0" id="index_r4_c1_s1" alt="" /></td>
   <td><a href="index.htm" onmouseout="MM_nbGroup('out');" onmouseover="MM_nbGroup('over','index_r4_c4_s1','Images/index_r4_c4_s2.jpg','Images/index _r4_c4_s4.jpg',1);" onclick="MM_nbGroup('down','navbar1','index_r4_c4_s1','Images/index_r4_c4_s3.jpg',1);"><i mg name="index_r4_c4_s1" src="Images/index_r4_c4_s1.jpg" width="43" height="11" border="0" id="index_r4_c4_s1" alt="" /></a></td>
   <td><img name="index_r4_c5_s1" src="Images/index_r4_c5_s1.jpg" width="48" height="11" border="0" id="index_r4_c5_s1" alt="" /></td>
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   <td><a href="rides.htm" onmouseout="MM_nbGroup('out');" onmouseover="MM_nbGroup('over','index_r4_c10_s1','Images/index_r4_c10_s2.jpg','Images/ind ex_r4_c10_s4.jpg',1);" onclick="MM_nbGroup('down','navbar1','index_r4_c10_s1','Images/index_r4_c10_s3.jpg',1);"> <img name="index_r4_c10_s1" src="Images/index_r4_c10_s1.jpg" width="38" height="11" border="0" id="index_r4_c10_s1" alt="" /></a></td>
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CS2, upgrading to CS5 for Maverick ? How ?

I have installed CS2 in tiger, then upgrading to CS5 (by CD volume). I've bought a Imac (Maverick). How could I instal CS5 then CS2 in not reconized because it's a power PC soft ? Pleas help me !!
Thanks

Upgrade installs only require valid serial numbers for verification, no actual install of the previous version.
Mylenium

Upgrade to CS5.5

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