Upgrade to Elements 12 support ticket now missing???
I have been trying since Elements 12 came out to get my free upgrade
I have submitted all documents you've adsked for and now you don't even show I have Elements 11. All my stuff has disappeared. Surrly you are not doing all of this to save $69 for an upgrade I am entitled to for free according to you????
This has been going on for months now!!!
Here is what I've done? I feel theya re trying to ignore me. I am sedning all this to all the major tech mafgs next.
Similar Messages
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Upgrade Photoshop Elements Catalog option is missing
The File Menu/Upgrade Photoshop Elements Catalog is missing on my version of LR5. I've followed the suggested procedure to update the preferences files for both Elements 12 and Lightroom 5, but LR5 still does not recognize that I have an existing Elements 12 catalog. I assume if it did the option would now be available?
This was the instruction I tried:
http://helpx.adobe.com/x-productkb/multi/lightroom-3-cant-upgrade-photoshop.htmldj_paige a écrit:
...But we can also wait and see report from other users.
Unfortunately, there is no doubt that the conversion of PSE12 catalogs has been omitted. It's not the first time : I also had to wait for LR4 to be able to convert PSE11 files. We may hope that Adobe will acknowledge the fact, and possibly solve the problem for future versions of PSE.
Of course, it's not a priority for Adobe: the ability to convert PSE catalogs is mainly a sales argument to make the jump from the PSE Organizer to LR easier. Not so many cases, and anyway you can always write metadata to files in PSE and import later in LR. After the jump to LR, you rarely have more PSE catalogs to convert.
However, maintaining misleading update notes by Adobe is not a good point in favour of LR. I do consider that the ability for LR to convert PSE catalog was and still is a very smart demonstration of the ability to deal with database organizational systems. I also consider that once that conversion process is mastered, the update process for each new Elements version is not such a big deal. -
'Upgrade Photoshop Elements catalog' menu item missing
Hi,
I have been using PSE for many years and recently upgraded to PSE8 (and PRE8). In addition, I started playing with the LR3 Beta and realized that I wanted to migrate LR from PSE. I just bought LR3 and now want to import my PSE8 catalog into LR3. The Lightroom Help tells me that I should go to File - Upgrade Photoshop Elements Catalog (while in Library module), but this menu item is not showing up in my Lightroom... Is my LR3 not detecting my PSE8 catalog installation? How can I fix this?
Any help or pointers would be greatly appreciated!dj_paige a écrit:
...But we can also wait and see report from other users.
Unfortunately, there is no doubt that the conversion of PSE12 catalogs has been omitted. It's not the first time : I also had to wait for LR4 to be able to convert PSE11 files. We may hope that Adobe will acknowledge the fact, and possibly solve the problem for future versions of PSE.
Of course, it's not a priority for Adobe: the ability to convert PSE catalogs is mainly a sales argument to make the jump from the PSE Organizer to LR easier. Not so many cases, and anyway you can always write metadata to files in PSE and import later in LR. After the jump to LR, you rarely have more PSE catalogs to convert.
However, maintaining misleading update notes by Adobe is not a good point in favour of LR. I do consider that the ability for LR to convert PSE catalog was and still is a very smart demonstration of the ability to deal with database organizational systems. I also consider that once that conversion process is mastered, the update process for each new Elements version is not such a big deal. -
Hello,
I am thinking about upgrading photoshop elements. Right now, I just have a trial and it will run out soon. I see on Amazon there is a Photoshop Extended CS5 Student Edition for under $200.
http://www.amazon.com/Adobe-Photoshop-Extended-Student-Teacher/dp/B003D8ZBY6/ref=sr_1_2?ie =UTF8&s=software&qid=1279387816&sr=8-2
But it is normally $1000. Is that right? Are there any things taken out of it because it is a student and teacher edition? Or is it the same product with a different name? And does it have all the same features as Photoshop Elements plus some?
And should I get that, or stick with the Photoshop Elements for $80? Thanks in advanced.
-TitanVexTitanVex,
That is a Mac version - ok if you have a Mac
You probably need documentation that you are a student or educator
Based on your previous postings, PSEv.8 should meet your needs.
PSEv.8 is available not infrequently for under $80-
Before you purchase additional software, be sure to check out the sysytem requirements. -
i got a message in gmail "this version of Safari is no longer supported. Pls upgrade to a supported browser." When I click on 'supported browser' it takes me to Apple's Safari site but there is no 'upgrade now' button. What am I missing?
Google seem to have decided in the last week or so that Safari 5.x, which is the newest Safari version available for Mac OS X 10.5 (Leopard) and 10.6 (Snow Leopard) is "not supported" any more, even though there are many reasons for staying with these OS X versions.
Try this (at your own risk, but it works for me), as it seems to remove the message by tricking Gmail into thinking your Safari version is newer:
-- Quit Safari
-- Locate the following file (location depends on your OS X version):
OS X 10.6 Snow Leopard:
/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/Resources/Info.pl ist
OS X 10.5 Leopard and older:
/System/Library/Frameworks/WebKit.framework/Versions/A/Resources/Info.plist
-- Drag the file to your Mac's desktop to make a copy. Also make a safe copy somewhere else eg your Documents folder, as if you lose or mess up the file Safari will not launch at all. Having a backup browser is also recommended.
-- Double-click it to open it in TextEdit
-- Locate the CFBundleVersion value (the last line in the file that has numbers in it) and increment the second digit of it to the required version of Safari e.g. Safari 6 now seems to be the minimum version that Google support so change the second number from 5 to 6 (don't change anything else, only the change the second number). The value is different depending on your OS X version but as an example, for Snow Leopard 6534.59.10 becomes 6634.59.10
-- Drag the file back from the desktop to its original location, choose the option to replace the old version, and enter your password when prompted.
-- Run a permissions repair in Disk Utility to set the permissions in the file back to what they should be (not required, but good practice).
-- Launch Safari and test Gmail. -
Hello; I am using Numbers '09 version 2.1 (436). I tried unsuccessfully to upgrade at one point. Now can't open existing documents. Message "The index.xml file is missing". How can I correct this ?
Thank you
TomI't not iWeb that got damaged but the domain file. The index.xml file is inside the domain.sites file that's located in your Users/Home/Library/Application Support/iWeb folder. Do you have a backup of that file you can revert to? If so then do it. Otherwise a long shot but try the following:
close iWeb.
delete the iWeb preference file, com.apple.iWeb.plist, that resides in your Home/Library/Preferences folder.
go to your Home/Library/Caches/com.apple.iWeb folder and delete its contents.
launch iWeb and try again.
If that doesn't help continue with:
move the domain file from your Home/Library/Application Support/iWeb folder to the Desktop.
launch iWeb, create a new test site, save the new domain file and close iWeb.
go to the your Home/Library/Application Support/iWeb folder and delete the new domain file.
move your original domain file from the Desktop to the iWeb folder.
launch iWeb and try again.
OT -
How to Get Missing Dates for Each Support Ticket In My Query?
Hello -
I'm really baffled as to how to get missing dates for each support ticket in my query. I did a search for this and found several CTE's however they only provide ways to find missing dates in a date table rather than missing dates for another column
in a table. Let me explain a bit further here -
I have a query which has a list of support tickets for the month of January. Each support ticket is supposed to be updated daily by a support rep, however that isn't happening so the business wants to know for each ticket which dates have NOT been
updated. So, for example, I might have support ticket 44BS which was updated on 2014-01-01, 2014-01-05, 2014-01-07. Each time the ticket is updated a new row is inserted into the table. I need a query which will return the missing dates per
each support ticket.
I should also add that I DO NOT have any sort of admin nor write permissions to the database...none at all. My team has tried and they won't give 'em. So proposing a function or storable solution will not work. I'm stuck with doing everything
in a query.
I'll try and provide some sample data as an example -
CREATE TABLE #Tickets
TicketNo VARCHAR(4)
,DateUpdated DATE
INSERT INTO #Tickets VALUES ('44BS', '2014-01-01')
INSERT INTO #Tickets VALUES ('44BS', '2014-01-05')
INSERT INTO #Tickets VALUES ('44BS', '2014-01-07')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-03')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-09')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-11')
So for ticket 44BS, I need to return the missing dates between January 1st and January 5th, again between January 5th and January 7th. A set-based solution would be best.
I'm sure this is easier than i'm making it. However, after playing around for a couple of hours my head hurts and I need sleep. If anyone can help, you'd be a job-saver :)
Thanks!!CREATE TABLE #Tickets (
TicketNo VARCHAR(4)
,DateUpdated DATETIME
GO
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-01'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-05'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-07'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-03'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-09'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-11'
GO
GO
SELECT *
FROM #Tickets
GO
GO
CREATE TABLE #tempDist (
NRow INT
,TicketNo VARCHAR(4)
,MinDate DATETIME
,MaxDate DATETIME
GO
CREATE TABLE #tempUnUserdDate (
TicketNo VARCHAR(4)
,MissDate DATETIME
GO
INSERT INTO #tempDist
SELECT Row_Number() OVER (
ORDER BY TicketNo
) AS NROw
,TicketNo
,Min(DateUpdated) AS MinDate
,MAx(DateUpdated) AS MaxDate
FROM #Tickets
GROUP BY TicketNo
SELECT *
FROM #tempDist
GO
-- Get the number of rows in the looping table
DECLARE @RowCount INT
SET @RowCount = (
SELECT COUNT(TicketNo)
FROM #tempDist
-- Declare an iterator
DECLARE @I INT
-- Initialize the iterator
SET @I = 1
-- Loop through the rows of a table @myTable
WHILE (@I <= @RowCount)
BEGIN
-- Declare variables to hold the data which we get after looping each record
DECLARE @MyDate DATETIME
DECLARE @TicketNo VARCHAR(50)
,@MinDate DATETIME
,@MaxDate DATETIME
-- Get the data from table and set to variables
SELECT @TicketNo = TicketNo
,@MinDate = MinDate
,@MaxDate = MaxDate
FROM #tempDist
WHERE NRow = @I
SET @MyDate = @MinDate
WHILE @MaxDate > @MyDate
BEGIN
IF NOT EXISTS (
SELECT *
FROM #Tickets
WHERE TicketNo = @TicketNo
AND DateUpdated = @MyDate
BEGIN
INSERT INTO #tempUnUserdDate
VALUES (
@TicketNo
,@MyDate
END
SET @MyDate = dateadd(d, 1, @MyDate)
END
SET @I = @I + 1
END
GO
SELECT *
FROM #tempUnUserdDate
GO
GO
DROP TABLE #tickets
GO
DROP TABLE #tempDist
GO
DROP TABLE #tempUnUserdDate
Thanks,
Shridhar J Joshi
<If the post was helpful mark as 'Helpful' and if the post answered your query, mark as 'Answered'> -
I recently upgraded from leopard to lion, now I can't open iPhoto get the message 'you can't open the application iPhoto because PowerPC applications are no longer supported'. I had no idea that this would happen - what can I do?
What version of iPhoto do you have?
Regards
TD -
I upgraded from elements 10 to 13 today. When PSE 13 was installed, I uninstalled PSE 10. I also own Lightroom 4.4. However, I used to be able to switch from LR4, to PSE 10 now I cannot switch to PSE 13. (Photo>Edit In>Edit in Photoshop) is grey. Why?
You might also ask for help in the Lightroom forum.
What I have found is that when I upgraded from PSE12 to 13, my Lightroom 5.6 still selected PSE12 in the list of external editors. I had to use the preferences menu to select the right PhotoshopElementsEditor.exe in the Program Files/Adobe/Photoshop Elements 13 folder. I got a message stating that Photoshop Elements was already selected as external editor. In that message box, there is a button with the option to 'change anyway', which I did. Now LR correctly opens PSE13 when I choose Edit in Elements. -
I upgraded to Lion yesterday. Now I keep getting and error message: there was a problem connecting to the server. URLs with type "file:" are not supported. What server? How do I get rid of this.
Take a look at this link, https://discussions.apple.com/message/16156214#16156214
-
Iphoto will not print since I've upgraded to Lion. It is looking for themes. It would appear the themes are now missing how do I get them back?
Thank you, yes this solved my problem...
-
upgraded to 5 version and now most of my apps are missing on phone...everything said it its synced. How do I get them back on? Do I hit restore?
The apps will slowly load from the cloud. It takes quite a bit of time. You'll see your apps show up one by one.
-
Browser: Safari, v. 5.1.10 Problem: Gmail posts a message that the version of Safari I have is no longer supported and to upgrade to a supported browser. When I attempted to update/upgrade, my system says there are no new updates. What is the best browser to use? I'm new at this stuff and totally lost.
You need to either upgrade the computer's OS or switch to a browser such as Firefox or Chrome.
To upgrade, open the Mac App Store and try downloading Yosemite. If you get told it's incompatible, choose About this Mac from the Apple menu, check if the computer has at least a Xeon or Core 2 Duo(not Core Duo) CPU and 2GB of RAM, and if it does, click here and order a download code for Lion 10.7.
Back up your data and check your applications for compatibility before upgrading. In particular, Mac OS X 10.7 and newer don't support PowerPC programs such as versions of Microsoft Office prior to 2008.
(126045) -
Upgrade now missing old photo library
My Mom just upgraded her iLife suite and when she did I think sh emiss selected the upgrade any old librarys and now has no access to the old photos. Is there an easy way to transfer these photos to the new iPhoto program library?
Thanks!
DougIt sounds like she accidentally created a brand new empty library (don't worry - it did not over-write the old one). Use whatever means is easy for you to determine if more than one library exists. (Don't mess with the innards.) If you find more than one, the smaller one is the empty one.
Hold down the option key while you open iPhoto. Help iPhoto locate the correct library. -
LION SERVER - DO NOT UPGRADE - NO APPLE SUPPORT
I run a small independent business and use OS-X Server to support both my company and my family. I had participated in the beta testing as part of the developer program (at my own expense) and filed my bugs and stayed quiet as I was supposed to do. When Lion was finally released this week, I again did everything I was supposed to do - I made a complete back image of my SL server, I followed all of the instructions and preparations. I knew what issues to exepct from my testing. Everything should be good, right?
NO. The final build behaved in a completely unpredictable way. I even had to restore from back up and install again. After hours of fighting the server.app tool I finally got mail back up for my users. Thats the only sevice that runs. All web based services are down. iCal services are down.
I fought this for hours last night, finally giving up at about 1 AM. I scheduled an express lane call with Apple at 9:15 this morning. The people I talked to would and could do nothing except ask me to run the EDC and call back at some time next week, maybe engineering would have an answer then. They would not even halpp me in trying to decode some of the cryptic console messages. Nothing.
What makes this even worse is that Apple robbed me of all of the tools to try and troubleshoot the system myslef and affect the configuration. All web, ical, and address book tools are gone from Server Admin. This despite months of devforums posts begging Server Foundations for them. I cant alter the files manually because Lion automatically rewries them on reboot or even opening server.app.
What am I left with? A useless server that I can't administer.
Whats Apple Supports recommendation after being on the phone and trying to get someone to do anything other than blow me off: Pay them for a $799 enterprise support ticket. Seems they are an enterprise company finally - Forget the user unless they have an enterprise level bank account.
So finally, heres my technical issue:
7/23/11 9:16:23.496 AM org.apache.httpd: httpd: Syntax error on line 156 of /private/etc/apache2/httpd.conf: Cannot load /usr/libexec/apache2/mod_auth_user_host_apple.so into server: dlopen(/usr/libexec/apache2/mod_auth_user_host_apple.so, 10): Library not loaded: /usr/lib/libproxyauth.dylib\n Referenced from: /usr/libexec/apache2/mod_auth_user_host_apple.so\n Reason: image not found
I have seen other users have this issue. Anyone know what options I need to use to recompile everything for apache? Anyway to hack lion to add the web tool back to server admin?
I have seen other users in my internet searchesOk so this is the best forum.
This is specifically to anyone at apple from an enterprise mac admin
osx server 10.6 is amazing. It is the closest thing to a truely awesome server software package.
osx -server 10.7 is about 20 thousand steps back. I updated two of my dev servers and absolutely struggled for two days with zero success.
it started going down hill right when i found out that you can no longer get media. Needs to be downloaded and installed via app store. Insanity! What motived that decision. question? what happens when i need to reinstall software on a corporate network with proxy servers between you and internet? That little recovery partition is smart until you go to restore a server and you realize that you cant because that boot partition is not configured to get through your proxy servers. So now your stuck unless you had the foresight to copy the installer from the app store.
ok so you go to install the software and it goes well.(heads up: that is the last time im saying that) Server boots up in a record five minutes(what).you log in and are instantly lost with the server.app. Couldnt find a thing, i saw this menu that had everything but what i was looking for. so after hunting around, then i found out that I needed to download the server admin tools. so after i find, download and instal the tools, I connect to the server and notice some things are missing, like apf, smb, nfs, etc. Netboot is off and pointed a different disk, open directory is off. What happened? So im upset that i now have to reconfigure my services. so i start out with directory services. i recreate my OD master and restore my directory, but when i go to create my replica, i hit yet another snag.I am now getting an error message telling me that i cant create a replica because i am using the wrong account. nope im using the directory admin account that i just created. long story, short i had to roll back to osx-server to 10.6.
now after reading a ton of post and articles and found out that you have dumbed everything down soo much that the server is useless.
Why have all of the tools that enterprise use, removed?I found that i have lost functionality.
have any other admins experienced osx server 10.7?
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