Upgrade to FCS 2 won't take old serial number
So I bought a FCS2 upgrade. It installed perfectly on my Mac Pro. But on my laptop, I had an educational version of FCP 5 which I know can't be upgraded. Apple said to enter my old FCP 4.5
serial #. But I still get the INVALID Serial # message. I've tried other 4.5 #s, and still no go. Any thoughts?
The Software License Agreement for FCS2 allows you to install the same license of FCS2 on one desktop and one laptop, as long as the two are never in use at the same time. So, assuming you stay within those boundaries, you can use the same SNs for both installs.
To do that at this point in time, you'll probably need to trash the munged SN file on your laptop. So, go to:
/Library/Application Support/ProApps/System ID
and trash that file. Empty the trash. The next time you open Final Cut, you will be asked for the SNs again. Enter the SN for the upgrade, then for the previous SN, enter the SN from your desktop. That should do it.
But seriously, it would be a violation of the SLA to use FCS apps on both computers at the same time. K?
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Trying to download and install CS6 on CC and it won't take the serial number for my Mac
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CS2 on old Mac, bought new Mac and CS5 upgrade, new Mac will not recognize old serial number to activate upgrade
Jakida for issues with serial numbers we will need you to contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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I have a CS3 DesignPremium.
I have asked Adope if it was possible to update from this to CS5.5 Design Premium. The answer was, that it was ok for a price round 100 €.
I bought it and under installation it wanted first the new serial number and next the 'old number' (because the old CS was not installed).
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/Stefan -
Photoshop won't take my serial number
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Are you the original installation media, mak sure you are using the correct setup file for photoshop elements 10.
On the titile bar of installation window you can check the product name and version.
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It won't take my serial number
II've typed in the serial # and it won't take it.
bumblebee2
More information please.
What version of Premiere Elements and on what computer operating system?
Is this a reinstall or a first time install of the program? If a reinstall, you can go to the Adobe web site, sign in, type "My Products" in the
search field, and follow the "My Products" to a list of products that Adobe has registered for you. When you get to that list, click on the name of your product to
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We will be watching for further information and your progress.
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ATR -
Won't take my Serial Number...
I just bought the Family pack of iWork '08, but when I input my Serial number it won't take it. I enter it and then it closes Pages (or Keynote or Numbers).
It's a 23 character string with dashes. I've tried with and without hyphens and with and without capital letters with no luck.
Any ideas?I just got my MacBook and had the same problem. I hope your fix is as easy as mine! Although software is preloaded, the disc has to be in the drive in order for the computer to confirm that the serial number that you are entering is correct! I think I had to use the hyphens when entering numbers as well... good luck!
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Photoshop elements 10 won't take my serial number
I have an old version of Photoshop Elements 10. When I went to install it on my new computer, it's coming up as Serial Number invalid.
How can I get this fixed?Are you the original installation media, mak sure you are using the correct setup file for photoshop elements 10.
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I am having trouble getting my Lightroom 5.0 upgrade to accept my Lightroom 4.4 serial number. I recently installed Windows 8, 64 bit on a second solid state HD on my computer (had a virus problem for which I had to format C and reinstall everything). The new ss HD is drive C and my operating system and my programs are all installed there. All my documents and files are now stored on my original, reformatted drive, which is now drive D. I was using Windows 7, 64 bit. Could all this be the reason my serial number is not being recognized? PHH
Hi 48phh,
Yes Lightroom 5 takes the Serial Number of each previous version and you can do the Upgrade from any 1, 2 3, or 4 version of Lightroom,but somethig different for the Upgrade from the Mac App Store ... see how here: http://helpx.adobe.com/lightroom/kb/upgrade-mac-app-version-lightroom.html
you installed Windows 8 and installing only the operating system, but keeping all the app certainly and during the operation something can be lost, especially if you run Clean after installing the system by deleting the folder containing the old system, it's better to wait to do so.
However, no problem, because to do the 'Upgrade all you need is the old serial number and don't need Lightroom4 to be installed on your machine ...
more details here: http://blogs.adobe.com/lightroomjournal/2013/06/lightroom-5-hot-issues.html -
Upgrade from CS3 to CS4 won't accept CS3 serial number
Hi
I bought a downloadable upgrade to CS4 Design Premium a couple of weeks ago, installed OK, accepted the new serial number but when it asked for my CS3 serial number it won’t accept it. I have contacted Adobe Support and they told me that I needed to reinstall as they thought that it was doing this because I hadn’t chosen International English as the language and my original CS3 was set to International English. I did this but it still won’t accept my old serial number and I am having to use the programmes as a trial version. I have contacted Adobe again but it has been a week now and no response – has anyone else had this problem? I am getting concerned about what will happen when the trial runs out!
Thanks for your help
Message was edited by Jochem van Dieten: removed attached image with serial numberDownloaded OK – Installed OK – when I open any of the programmes I get a Software Setup box that opens asking to choose the option of using the product on a trial basis or inputting my serial number – I input the new CS4 serial number and that is OK – then you click next and it brings up an Upgrade Check asking you to select a product that you already own (this is only a drop down menu of CS3 items, i.e. Design Premium, Master Collection etc) and asking you to input the serial number for this product – this is where it is falling over – I input my old CS3 serial number and I get a cross and a box that comes up saying <The serial number you have entered does not match the product you have selected. Please try reentering the serial number, or selecting a different product from which to upgrade> this is where I am putting in my CS3 Design Premium serial number and it won’t accept it even though it is correct and is even listed under my Adobe Account as CS3 Design Premium!
Hope that makes more sense -
How do I retrieve an old serial number to upgrade Lightroom?
I upgraded my Lightroom and can no longer find my old serial number. If I go under my account, it isn't there either. Wondering how I get a number.
If the old version is still instaled, it is listed in Help/System Info.
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I currently use Adobe Standard CS 5. It was bought with the Education discount. I would like to upgrade to Creative Cloud and see that they have special pricing for existing customers that use past versions of Creative Suite. I am no longer in Education, so I will have to buy a full version. This is fine, but it won't accept my serial number for the discounted pricing. Is there something else I should be doing?
Hi there
Please contact our Sales team who will assist with your order - 800-585-0774
Thanks
Bev -
How do I get my new cs6 upgrade from cs3 and i don't have my old serial number from cs3 but the pro
How do I get my new up grade cs6 to register, I have cs3 installed on my computer for the last four or more years. the problem I am having is the new cs6 tell me there insn't a copy on my computer as I'm installing cs6 on it. I have been using cs3 for years. what do I do? cant find my old packaging so i can't find my old serial number.
No serial, no upgrade. It's as easy as that. Get in touch with support, maybe they can help in some way....
Mylenium -
I had Acrobat 9 Pro on an old computer. I am moving to a new computer. I wanted to move my old license to the new computer and upgrade. The online sales guy told me I needed to deactivate and uninstall on the old computer (done), then download the upgrade and install it (done, using the serial number provided when I purchased the upgrade). Now, Acrobat XI says there is no old version on the machine (true... I was told I didn't need to install it) and it asked for a serial number. I entered the serial number off of the box that Acrobat 9 Pro came in and the program tells me it is not a valid serial number. What should I do???
Hi Acemoore,
There are no issues with serial numbers. Please login to Adobe.com and check the serial numbers you are entering are correct.
You may also contact Adobe Support at http://adobe.ly/yxj0t6
^Ani -
I Purchased upgrade but do not have old serial number...need help
I bought a new PC and want to move my adobe acrobat 9.0 Pro to my new laptop but the serial number for my product is for an upgrade (which was done on my previous PC I no longer have).
How can I activate my Acrobat 9.0 Pro without having my old serial number?
Need help.http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload
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