Upgrade to iOS 5.1 == FAIL

I just updated my iPhone 4 from 5.0 to 5.1 and I am not a happy camper.  The upgrade process appeared to hang for over 5 minutes without any indication of progress being made either on the phone or in iTunes.  I ended up ejecting the phone and plugging it in again.  The phone restarted and was missing 70% of my apps.  It also didn't restore any of my passwords even though I was using an encrypted iPhone backup on my laptop so I wouldn't have to enter my passwords again.  Apple, this experience has totally sucked and sadly it could not come at a worse time as I'm at the hospital dealing with a family situation (yeah, I was an idiot to think this upgrade would actually be a trouble free experiece).  Y'all need to get serious about testing your software and maybe take a break from foisting more, unstable features on your customers (things no longer "just work" as people used to say about Apple products).

Like I said, I waited at least 5 minutes looking for any sign that either iTunes or the phone was actually updating.  There was none.  This is poor software design/implementation, leaving the user to guess as to whether the update is actually occuring or it has hung and failed.
Note, this is more to the story like the fact I downloaded the update successfully before I told iTunes to go ahead and update the phone.  I waited patiently as the upgrade appeared to be transfered to the phone. Then I saw some error message saying iTunes didn't have the password to my backup although I don't reacall seeing it ask me for it.  During all this my phone rebooted several times.  Finally iTunes appeared to have stopped updating the phone and the phone's display remained black and I waited for it to do anything for at least 5 minutes.  I ran Activity Monitor which showed iTunes to be completely idle during that time.  I've gone through several iPhone updates so I have some expectation of what is normal and what isn't.

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