Upgrade to iPhone 4

I am currently using the Samsung Fascinate. It started giving me a problem (no service at all, battery dying fast-even after buying a new battery) about 2 months ago and I started calling in time after time. I would even go to the store. Today I spoke with a man in tech support who said "let's go ahead and get you a new phone. What would you like?" I told him the iPhone and he said that was fine. He placed the order and all that, then called back and said he said the order was canceled for some reason I didn't quite understand. I called back and spoke to tech support again and was treated poorly by an agent. I asked him to speak to his supervisor and he seriously hung up on me after being rude. I called back again and spoke with a lady this time. Explained my situation and she told me that there are certain locations that can approve an early upgrade to the iPhone 4 and there are other locations that can't. She said the reason my order was canceled was because that man came from a location where an early upgrade couldn't be approved. So she then told me she needed to put me on hold, after being on hold for a couple of minutes she came back and said she had spoke with her supervisor and he told her that the center they were located in COULD do manager approval for an early upgrade and I went ahead and ordered it again. She said he was leaving the office as she spoke to him, but he would approve it in the morning. Why does Verizon say they don't allow an early upgrade if in this case I did get an early upgrade to the iPhone 4?

As the other poster said, it's completely hit and miss. Especially with the iPhone 4. When it first came out, Verizon wasn't allowing ANY early upgrades on it at all. Most reps still will not. Usually when you call in with problems and request an early upgrade to a different phone, they will tell you anything but the iPhone 4 or any 4G devices. It sounds like you got your situation all worked out and got your iPhone 4, so consider yourself lucky.

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