Upgrade to iTunes 10.1 won't work

I am trying to upgrade to iTunes 10.1 on my brother's computer. He has a powerbook g4, 15 inch, running OS 10.4.11.
When we "Check for Updates" in iTunes, we get a message saying that this version of iTunes (9.2.1) is the current version. When I run software update, it says all software is up to date. When I tried downloading iTunes 10.1 straight from the apple website, it downloads and opens, but I cannot open the installer - I get a message saying "Couldn't open, this package type requires OS 10.5"
I am afraid to erase iTunes completely and start from scratch, because my brother has an iPhone and does not want to lose the backup files, as his boss accidentally erased all of his media from his phone, including pictures that he doesnt have saved anywhere else.
HELP? Thanks.

Thank you for your help. I have one final question - is there a way to revert the iphone back to the older version of iOS that worked with 9.2.1? He was using it up through Christmas time, and I think his boss must have updated it to the new version of iOS when he took it, which caused it to not work with his computer anymore. He doesn't use the computer regularly so he doesn't want to dump money into the newer OSX if he doesn't have to.
Thanks for your time!

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