Upgrade to Itunes results in no access to Itunes Store

i am still on itunes 10.4 and when i upgrade to 10.5 or 10.6 i can no longer access the itunes store. I am running windows 7.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Similar Messages

Why iTunes 10 crashes when accessing the iTunes Store?

iTunes 10 is local working well after starting. I can play all my music, videos , etc. When I like to access the iTunes store iTunes crashes without any warning.
What can I do, to fix the probleme?
Thanks in advance.
skipper2

I am running iTunes 10.1.2 on Mac OS 10.6.6
All my home sharing is turned off as is Genius (which was causing crashes on startup). I don't share my library. In fact I'm pretty sure I've turned off as much as I can.
If I access the iTunes store, iTunes crashes.
If I run Genius, iTunes crashes
Sometimes if I plug in my iPhone, iTunes crashes (I think it's going out to the network to find updates)
If I download a podcast or subscribe to a new podcast iTunes works OK.
If I turn off my network iTunes runs fine.
It seems that whenever iTunes talks to Apple's servers it crashes.
Here's what was posted to /var/log/system.log when iTunes crashed trying to access the iTunes store:
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1656 thread: 0x10c67 type: 0xa code: 0x76044 codeCnt: 0x2 flavor: 0x76054 old_state: 0x7605c old_stateCnt: 0x2c new_state: 0x7702c new_stateCnt: 0x77028
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash.Self[1656]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1655 thread: 0xbfa7 type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash[1655]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1598 thread: 0xbfab type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] ([0x0-0x134134].com.apple.iTunes[1598]): Job appears to have crashed: Segmentation fault
Hopefully someone from Apple reads this forum and can let me know of a fix.
Mark

ITunes Upgrade results in no access to ITunes Store

I've recently downloaded the latest version of Itunes (9.2.1.5) as since doing so I cannot access the ITunes Store. Prior to downloading this laterst version, I had no trouble with access. I've tried deleting the download and re-installing it, and I've tried just reinstalling it to "repair" any damaged or fragmented files. Nothing helps. I've tried rebooting, I've tried closing Itunes and re-opening, and I've tried clicking on Podcasts and then on Itunes Store. Again, nothing helps. The error I get is:
"ITunes could not connect to the Itunes Store. Network Connection timed out."
I ran the diagnostic and my connection to the internet was fine, the only red line failure I got was:
"Secure link to Itunes Store failed."
Everything else was fine. Again, I've never had this problem on this machine with any previous downloads.
I performed the download Saturday evening, so I thought that maybe Itunes Store was off line for maintenance or some other reason. But, at mid-day on Sunday, I'm still having the same issue, so I doubt it is the store. I've tried everything I can find on-line, and the bottom line is, nothing lets me have access to the Store.
In downloading the newer version of Itunes, I wasn't able to access it by opening the Itunes application. When I opened Itunes, I would get the dialogue box asking if I wanted to download the latest version of Itunes. When I clicked on the response to download the latest version, the dialogue box disappeared, but nothing was downloaded. So, I went to the Itunes webpage and downloaded from there.
I was doing other things on the computer while Itunes downloaded the new version, and it could have sat waiting for a response for some time. But, I had an active connection to the internet the whole time, and have not been without access since.
Basically, I'd like to know how to regain access to the Itunes Store with this latest version of Itunes. As a fallback, I'd like to revert back to my latest version that worked fine.
I'd be grateful for any help you can offer.
These are my system specs and the results of the last diagnostic.
Thanks
Microsoft Windows 7 Home Premium Edition (Build 7600)
HP-Pavilion GN553AA-ABA m9040n
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver not found.
Bonjour 2.0.2.0
Current user is not an administrator.
The current local date and time is 2010-08-29 11:22:13.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Description: USB Wireless 802.11 b/g Adaptor
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Description: Intel(R) 82566DC-2 Gigabit Network Connection
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Aug 29 11:04:07 2010
Lease Expires: Mon Aug 30 11:04:07 2010
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-08-28 19:24:40.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
F: HL-DT-ST DVD-RW GSA-H60L, Rev DC08
Drive is empty.
** Device Connectivity Tests **
iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently not running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
LSI 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod shuffle (2nd Generation) running firmware version 1.0.4
Serial Number: 4H83648V3FL
** Device Sync Tests **
No iPod, iPhone, or iPad found.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure. If you have Norton, you can find instructions for that utility on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

Itunes 11 crashes when accessing the itunes store

When I upgraded to iTunes 11, it started crashed every time I accessed the iTunes Store. After doing some searching, I decided to try resetting TCPIP on my Windows 8 PC. Right after I did that, iTunes started accessing the iTunes Store immediately up startup, so it crashed immediately. My fix was to uninstall everything Apple related and delete the plist preference files. I also moved my library to a NAS device (not sure if that was necessary or not but at this point I'm scared to move it back). Then I restarted and installed iTunes 10.7. I had to recreate may library and I don't have any playlists (but I assume I can import them back in). In this whole process when I tried to log in to this community site I found out that I needed to update my password. Not sure if that was related or not. Also, I tried going back to version 11 and it started crashing immediately, so I went back through the steps and 10.7 is working. I haven't tried to access the iTunes store yet, though.

OK. I went to version 11 again and my crashing problem returned. iTunes crashes immediately when it opens. I turned off my wireless connection and restarted iTunes. It gave me an error that it couldn't connect to the store twice (even though I wasn't trying to browse the store). After that, it worked fine. So, now I can at least use iTunes without it crashing. If I try to go to the store, it crashes again. So, I'm making progress. There must be something between Windows 8 and iTunes 11 that causes issues. It worked fine on this laptop after I did the update while I was at work today, but doesn't work at home, so I'm wondering if this has something to do with profiles. I'm pretty sure it isn't my firewall, but it could have something to do with my user profile or Windows security settings that change when I am at home versus when I'm at work.

I can see my music in the C: drive / ITunes, but can't access in iTunes

I think w/this new computer I may have agreed to put all my music into Windows media center or something. Can I get it back so I can access in iTunes? I tried reading all the discussions but couldn't figure it out. Like I said, I can see all the album folders in libraries/music/iTunes/iTunes Music -- but it doesn't show up when I open iTunes. Much thanks!~

Use the iTunes command File > Add Folder to Library. When the dialog comes up, point it the Music folder.

Upgraded C:drive and can't access old iTunes library

A couple of months ago I upgraded my C:drive. It took me a couple of days to do so. Well within that time period I lost my iTouch (4th gen.) I finally got a new iTouch. Here's my problem, when I re-established my iTunes account, it recognized my old iTouch serial number, so why can't I access my old library? I still have the old C:drive if that is relevant. So how do I retrieve my old iTunes library?

You don't say how you are accessing your old drive, but presumably you have it installed in your PC or you have put it in a usb drive enclosure.
Assuming that you have installed iTunes on the new system drive and you haven't added music yet, what you need to do is to drag the new iTunes folder out of Music onto your desk top. Then copy the iTunes folder from Music on the old drive into Music on the new drive so that it replaces the one you dragged out.
You might need to check the permissions on the iTunes fodler to ensure your account and SYSTEM have full control.
This method assumes you had a default installation of iTunes on the old drive, that is to say all your music files were in the iTunes Media folder. If you had something different, things are more complicated.

I have just purchased an iPad Air and downloaded a movie in iTunes. I cannot access the iTunes movie from my MacBook Air?

Why can I not access purchased movies in iTunes from my MacBook Air if I purchased thru my iPad Air?

If you rented the movie, it would not be transferable.
If you purchased it through iTunes, it should be transferable. Check the sync setting in the Movies tab in iTunes while you have your iPad connected.

When I try to access the itunes store I get an error message that my computer is not connected to the internet, even though it is. How do I fix this? Thanks.

For some reason when I open iTunes, and try to access the itunes store, help, my account, or anything else I get a message saying that I'm not connected to the internet, even when I know that I am. What's wrong?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

ITunes crashes when I access iTunes Store/get Microsoft error message

I run iTunes on XP. I can open/play/synch iTunes just fine.
But over the last two days, as soon as I access the iTunes Store, I get a Windows error message (that iTunes has encountered an error and needs to close, etc.). The event viewer indicates that the faulting module is usually an Application Error ("Faulting application itunes.exe, version 9.1.1.12.faulting module webkit.dll.version 5.31.22.7, fault address 0x000f24de") followed a few seconds later by a problem with the Bonjour Service.
The odd thing is, I can log into iTunes Store to check the details of my account such as credit card billing address.
I reinstalled the latest iTunes but that's not fixing the problem.
Help!

Hi jfahlenkamp,
Thanks for visiting Apple Support Communities.
If iTunes quits unexpectedly when accessing the iTunes Store, try the troubleshooting steps in these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
Jeremy

ITunes on Windows 7 64bit no longer can access to iTunes Store, why?

the latest 10.5 ver iTunes no longer can access to iTunes store, what's going on?
i'm using iTunes on Windows 7 64bit, hopefully can find out some solution!!!!

I had the same problem and i downloaded microsoft fixit software and it did fix the issue. Here is the link for that guyshttp://support.microsoft.com/fixit/ When your on this page, dont change the first option n 2nd option be Connect to the internet or networks and for 3rd option choose Automatically diagnose and fix common security setting on Windows. and run the software and enjoy itunes store.........

ITunes 6 crashes when I access the Music Store

If I click on the Music Store or Shopping Cart in the playlist column, iTunes 6 attempts to access the music store, then crashes. This wasn't happening with iTunes 5. I use MacOS 10.4 and QuickTime 7.0.3. Is this happening to anyone else?

Matthew, thanks for posting. I'm having the same problem and it is driving me crazy.

I can't access the iTunes store - any suggestions?

One day my iTunes stopped letting me access the iTunes store. I thought it may have been my log-in so I tried it on someone elses PC and it worked fine. I have uninstalled, updates windows, and re-installed iTunes and I am still having the same problem. I have tried working in safe mode and as the administrator and nothing works. I really need some help - any suggestions? Thank you! (Screenshot below!)

Try the steps in this support article:
http://support.apple.com/kb/TS4123
Hope that helps.

Itunes stops working when connecting to itunes store

I just accepted an upgrade to itunes today and since then I can open itunes, but the moment I try to connect to the itunes store it stops working and is closed by Windows. I have unistalled itunes and all linked software and reinstalled, but to no avail!!

Courtesy of another user, and because the Devs are useless, I'm copy/pasting the fix from another thread that only iTunes users figured out
"DonInDassel Minnesota
Re: itunes 11 crashes when accessing the itunes store
Sep 25, 2013 7:21 PM (in response to DonInDassel)
OK - here's the fix! If you are running iTunes 11 on Windows 8 and iTunes crashes when you go to the iTunes store, you just need to copy a dll file:
Dopying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"

Help error message - iTunes could not connect to the iTunes Store. An unknown error occurred (0x80092013)

This message keeps coming up everytime I try and log in on iTunes:
iTunes could not connect to the iTunes Store. An unknown error occurred (0x80092013)
I have have looked at my proxy and unclicked the box.
I have enabled iTunes on my firewall.
I have uninstalled it and reinstalled the update.
I'm at a loss, can anyone help me know where I have gone wrong?
Thank-you

If like me you have concluded that this is not a connectivity issue.
In my case it is a problem with Webkit2 and they way it handles SSL certificates.
To test if this is the case install Safari for windows 5.1.7(if not already installed) and try to access a secure site, like facebook or your banking, if you receive a certificate dialog box saying
"Safari can't verify the identity of the website"
If you hit "Continue" and the page loads but does not render correctly ........
Then try using another browser (IE/FF/Chrome) and see if you are able to access the site without prompts and the page renders correctly.
From Safari 4.04 onwards (as well as iTunes) it uses the windows root certificate store, to test uninstall Safari 5.1.7 and go back as far as Safar 3.2.3 (oldapps.com) and then try to access a secure site, if it renders correctly (back then Safari handled it's own certificates) you have the same problem as me
If you also look in the logs for itunes when you're accessing (attempting) the store if you find a reference to webkit2 and certificates that should further help clarify the problem. btw - don't bother with windows root certificate updates if your other browsers work ok

Can not change the iTunes apple ID on the iPhone iTunes

Hey,
I activated my iPhone under an apple ID and now I want to change that to another one on the iPhone's iTunes. I tried accessing the iTunes with the new account and then syncing it with iPhone but it doesn't work and I sill see the old account ID every time I open the page in iPhone's iTunes. what shoul I do?

Hello carolp1,
You can sign in and out of Apple ID's using this method:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Upgrade to Itunes results in no access to Itunes Store

Similar Messages

Maybe you are looking for