Upgrade to mountain Lion OS

I want to know how I upgrade my macbook (which I bought after june 11 at bestbuy) operation system to be the next generation, mountain lion, for free in the future when the new OS is available. 

You will need to make your request here: http://www.apple.com/osx/uptodate/

Similar Messages

  • Cannot see my G5 server after upgrading to Mountain Lion.  Help!

    Hi everyone!
    I upgraded to Mountain Lion on my MBP and now my G5 Power PC that I have as a Media Server with all my iTunes movies and music is no longer visible!!  Really frustrating because there is a LOT on there.  It worked fine with Lion!  Am I going to have to downgrade to keep it working?
    Please advise.
    I have an iMac which is running Lion and it sees it fine.  Apple TV sees it too.  Not a connectivity issue.

    can it be something related to wi-fi?  I have read other posts talking about loss of connection using wifi.  I'm connecting my G5 through an airport express which is expanding my wifi generated from my Apple Time Capsule. It is quite difficult for me to relocate the server close to the Time Capsule and vice versa but if it works, at least that would be something.  It was working with Lion about 3 months ago - showing up in Finder, etc.

  • IPhoto update impossible after upgrading to Mountain Lion?

    I upgraded from Snow Leopard to Mountain Lion today and when I subsequently went into the iCloud settings I was surprised to learn my version (9.1.3) of iPhoto was not capable of supporting iCloud. The information stated if iPhoto had not been installed from the App Store, then one should go the the apple icon in the top left corner and select "Software Update" from there. When I do that, it is reported I do not have an update available. However, if I open iPhoto and check for an update from its menu, it indicates an update (two, actually) is available but when I click the "Open Software Update" button, I am directed back to the App Store where...no update available is the information provided.
    I would really like to use iCloud Photo Stream and is one of the reasons I ponied up $20 to "upgrade" to Mountain Lion. Could someone tell me what I am doing wrong? I have been a MS/Windows user for 20+ years and this initial exposure to difficulties with the Mac OS is not what I expected.
    Thanks.

    Please read this whole message before doing anything. This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it. The purpose of this test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows: 
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
     *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Try the download while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • I have just downloaded the upgrade from Mountain Lion to Yosemite. In the process i am now unable to gain access to iTunes. The app on desktop no longer works and the install is not able to be opened.

    I Have downloaded the upgrade from Mountain Lion to Yosemite. In thee process of so doing I have lost access to iTunes.
    The app on desktop no longer opens the program and having downloaded and installed as per Apple instructions, can not make a connection.

    Hi, drjbuchanan.  
    Thank you for visiting Apple Support Communities.  
    Here are some troubleshooting steps that I would recommend going through when experiencing this issue.  
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    http://support.apple.com/en-us/ts3430
    Troubleshooting iTunes installation on Mac OS X
    http://support.apple.com/en-us/ht2311
    Cheers, 
    Jason H.  

  • I have received my first mac from a designer friend who passed away recently. He had been having problems with crashing in Lion. His friend upgraded to Mountain Lion before his mac pro laptop, mid 2010, was sent to me. It has many problems and crashes

    After sorting the material of my friends on the drive and creating a new user, I realized that the system was unusable with 30 or 40 crashes a day. I am a photoshop user and my friend had installed cs2 and upgraded to cs5. Actually everything was crashing and he had had the problems in Lion and they did not go away in Mountain Lion.
    So my sense is the next best step is to uninstall and reinstall the operating system....but I'm entirely new to Mac though I quite good at problem solving on PC.  I have been messing around trying to get Mac up for over a week now so am learning quickly but feel uncertain about the steps in installation and don't want to mess things further.
    I have found this
    https://discussions.apple.com/docs/DOC-3351
    which seems useful.
    I'm backing everything now to a usb drive, I have one copy in timemachine, but I need a clean install so I'm backing things manually as it's not so complicated my being a new user.
    I have the original discs of Snow Leopard and a dmg file of Mountain Lion that were installed on this computer.
    I hope I can find my friends Adobe id and password.....he does have a list of passwords, how can I check if they are correct.
    Do I need to install Snow leopard from the original disks first and then update and then upgrade to Mountain Lion?
    He upgraded first to Lion but I can't find that program to install, do I need it to get to Mountain Lion?
    I don't have boot disks, does that matter?
    What can I do about CS5 in a restore? I don't mind loosing other programs so much as this one.....I haven't seen the upgrades and only have CS2. What happens to all your programs...I guess they are just lost?
    I haven't used mail, so I'm not worried about that.
    Hope I can get some support with the process, any support will be valued that is at all related. Thank you

    Merielsea wrote:
    I am looking through this material, it's great. I'm wondering though, does command r work in #8 if my original disks where Snow Leopard?
    Yes, when the operating system was upgraded to 10.7 then to 10.8, it 10.6 was replaced so those 10.6 disks are only good now for completely erasing the entire drive and reverting the machine back to 10.6
    10.7 and 10.8 has a Recovery HD partiton on the boot drive.
    https://support.apple.com/kb/HT4718
    I have a mountain lion dmg file that was used to upgrade from Lion, would double clicking on this equal the same thing as reinstalling mountain lion over itself?
    I wouldn't use this, as Apple is now changing things, so you need to reinstall 10.8 via the Recovery HD
    I would prefer to keep CS5 photoshop
    Not going to happen, if it's working now good for you. But according to Roaring Apps it's not working for 10.8. and it needs to be upgraded to CS6
    If you revert the machine to 10.6 or 10.7, your going to erase CS5 and everything else.
    Doing #20 would be a bit beyond me and I don't know another mac user so that I can work from their mac.
    Why do you need another Mac users machine?
    Print out the instructions.
    Here is some more about secure erasing for a new owner
    How do I securely delete data from the machine?
    Installing OS X 10.8 again
    https://support.apple.com/kb/HT4718
    Does the reinstall have to go from Snow Leopard which was the base install, to lion then to mountain lion,
    No, you erase and install 10.8
    When Apple upgrades 10.6 to 10.7 then to 10.8, it's a complete operating system replacement, it's called a upgrade because it's still OS X but leaves all your files and most programs intact, none of the older operating system version remains.
    Just like if you would upgrade Vista to Windows 7, or Windows 7 to Windows 7 Pro.
    Can I install the mountain lion upgrade over a freshly installed Snow Leopard?
    Yes, but it requires erasing the entire drive (including 10.8 Recovery HD) from the 10.6 disks, then installing 10.6, then Software Updating to 10.6.8, then buying 10.8 from the AppStore, then downloading it and installing it, then the machine will be 10.8
    Or you can use the Recovery HD and just erase the Macintosh HD parittion then reinstall 10.8 that way for free.
    How to reinstall just OS X or erase/install OS X
    https://support.apple.com/kb/HT4718
    See what is confusing you is there is a hidden Recovery HD partition on the boot drive, it can do all the things like a OS X install disk can do, erase the Macintosh HD partiton (where OS X, programs and files are) and install a new copy of OSX from Apple's servers so it reboots to a brand new machine again (no Cs5 though)
    Instead of a boot disk, there is a two bootable partitions on the boot drive, one is Recovery HD and the other is Macintosh HD which boots into OS X.
    SO your command r booting the operating system in Recovery HD to erase the other partition and reinstall OS X into from Apple's servers, got it.? 
    Your going to need your AppleID and password to reinstall OS X 10.8, all part of the new world order.

  • After upgrading to Mountain Lion on my 2011 27" iMac, my Mac occasionally lock-ups.

    After upgrading to Mountain Lion on my 2011 27" iMac, my Mac occassionaly locks up while using Safari, Mail or Dreamweaver and I have to d a force-quit, then restart my Mac.  Anybody having similar probelms?
    I am thinking about doing a clean install of Mountain Lion.  Would I be able to restore my applications and data from Time Machine after the re-install?

    My 24 inch iMac... 2.8 GHZ dual core (Early 2008) is having the same problem.  After it sleeps, I go to use something... and the beachball of death occurs.  This happens multiple times a day... and let me tell you... it is annoying... and I am the one who is being annoyed!
    It could possibly be revolving around safari... as that is really the only thing that is running consistently.  I don't use iTunes on this iMac as I have so many other Macs up and running in the house... and I never consume media on it... so I kind of dismiss iTunes being the culprit.
    This is majorly affecting my Mac... in terms of reliability and uptime... which coincedently is the main reason why I switched to Mac in 2008.  This is my only Mac that could upgrade to ML... so I don't know how widespread this is... but I hope that this problem can be solved...
    I agree with another person who commented on this issue... do we really need a 10.8.1 update already... to fix this?

  • Upgraded to Mountain lion but Mail won't work

    I was having problems with my email so I figured I'd upgrade to Mountain Lion (I was on Snow Leopard) and that might fix it.
    Installed it and when I launch Mail it tells me it needs to import my mail.
    It goes through a whole process about 4 minutes long and then tells me the upgrade failed.
    "An erro occurred during the upgrade. Click Continue to launch the Mail Import Assistant, which will help you create a new library and import your existing messages"
    O.K., sounds good.
    Except when I click Continue I get an alert saying "Your Mail Index has been damaged. To repair it, quit Mail.  Mail will repair the index the next time you open Mail. Your mailboxes and messages will be preserved."
    Liars!
    When I click the Quit button, I'm back to square one and the whole thing starts all over again.
    I don't even see a Library folder now on my hard drive, but it's got to be there somewhere, right?
    I would just pull off the old Mail folder and copy it to an external drive and try and import from there but I can't even do that.
    Any help would be greatly appreciated.
    Thank you.

    I found my old mail ( did a search and got an alias icon which I clicked on and it took me to a folder I could not see otherwise) and tried backing it up onto my exteranal. The copy failed at the offending corrupted file. I moved it to the trash and launched Mail again. This time the import went flawlessly. Hurray for me!

  • IMac late 2006, OSX Lion 10.7.5 upgrade to Mountain Lion 10.8

    I am running OSX Lion 10.7.5 on a late 2006 iMac with Intel.
    Can I upgrade to Mountain Lion 10.8?
    If so where do I find the download for the upgrade?
    Thanks.

    thanks MichelPM.  I appreciate the prompt reply.
    shocked...
    The upgrade and support on a Mac product should go back as far as10 years.
    The products are so good.

  • Early 2011 13" MacBook Pro Freezing since upgrading to Mountain Lion

    Hey all,
    I've been researching this issue extensively and it seems as if it would be most efficient if I started my own post instead of cluttering someone else's.
    I upgraded to Mountain Lion within a week of its release. In the past two weeks, my computer has crashed 3 to 4 times. I can still move my mouse, and if I have an app like Spotify open it will continue to play music through the speakers. However, the computer is frozen and I cannot type/click/control the computer. The only way to get it back is by pressing and holding down the power key and rebooting.
    Called AppleCare and went to the "Genius" Bar multiple times; neither helped.
    I ran EtreCheck on my computer and below are my results:
    Hardware Information:
              MacBook Pro - model: MacBookPro8,1
              1 2.7 GHz Intel Core i7 CPU: 2 cores
              4 GB RAM
    System Software:
              OS X 10.8.1 (12B19) - Uptime: 0 days 4:16
    Disk Information:
              Hitachi HTS545050B9A302 disk0 : (500.11 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 499.25 GB (248.19 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-898 
    USB Information:
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Kernel Extensions:
              com.avatron.AVExVideo          Version: 1.6.5
              com.logmein.driver.LogMeInSoundDriver          Version: 1.0.0
              com.protech.NoSleep          Version: 1.3.1
              com.avatron.AVExFramebuffer          Version: 1.6.5
    Problem System Launch Daemons:
                     [failed] com.apple.coresymbolicationd.plist
                     [failed] com.apple.xprotectupdater.plist
    Problem System Launch Agents:
                     [failed] com.apple.accountsd.plist
                     [failed] com.apple.afpstat.plist
                     [failed] com.apple.CalendarAgent.plist
                     [failed] com.apple.coreservices.appleid.authentication.plist
                     [failed] com.apple.printtool.agent.plist
    Launch Daemons:
                     [loaded] com.adobe.fpsaud.plist
                     [loaded] com.adobe.SwitchBoard.plist
                     [loaded] com.cisco.anyconnect.vpnagentd.plist
                     [loaded] com.crashplan.engine.plist
                     [loaded] com.DesignScience.DSMTTool.plist
                     [loaded] com.google.keystone.daemon.plist
                     [loaded] com.logmein.logmeinserver.plist
                     [loaded] com.logmein.raupdate.plist
                     [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
                 [not loaded] com.adobe.AAM.Updater-1.0.plist
                     [loaded] com.cisco.anyconnect.gui.plist
                     [loaded] com.google.keystone.agent.plist
                     [loaded] com.hp.messagecenter.launcher.plist
                     [loaded] com.logmein.logmeingui.plist
                     [loaded] com.logmein.logmeinguiagent.plist
                 [not loaded] com.logmein.logmeinguiagentatlogin.plist
                     [loaded] com.wacom.pentablet.plist
                     [loaded] com.xerox.scan.workcentre6505.ButtonListenerAgent.plist
    User Launch Agents:
                     [loaded] com.adobe.AAM.Updater-1.0.plist
                     [failed] [email protected]plist
                     [loaded] com.google.Chrome.framework.plist
                     [loaded] com.spotify.webhelper.plist
                     [loaded] com.valvesoftware.steamclean.plist
    User Login Items:
              NoSleep
              CheatSheet
              Window Tidy
              Flux
              Caffeine
              CrashPlan menu bar
              Spotify
              Sparrow
              Google Chrome
              Microsoft Word
              Dropbox
    3rd Party Preference Panes:
              Air Display Preferences
              PenTablet
              Flash Player
              NoSleep
    Internet Plug-ins:
              AmazonMP3DownloaderPlugin.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              iPhotoPhotocast.plugin
              JavaAppletPlugin.plugin
              LogMeIn.plugin
              LogMeInSafari32.plugin
              LogMeInSafari64.plugin
              OfficeLiveBrowserPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Silverlight.plugin
              WacomNetscape.plugin
              WacomTabletPlugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Top Processes:
              4.3   %          WindowServer
              2.4   %          Spotify
              1.9   %          EtreCheck
              1.6   %          hidd
              1.1   %          Finder
              0.7   %          Activity
              0.6   %          activitymonitord
              0.3   %          quicklookd
              0.2   %          Flux
              0.2   %          fontd
    Should I be concerned with items marked as "failed" or "not loaded?" My MacBook does not crash daily (more like once or twice a week), and each time I have been doing very simply processes, like surfing the web with Chrome or writing something in Word or listening to Spotify.

    Here's an updated report reflecting fewer errors that I took this afternoon. I hope someone on this message board can help...
    Hardware Information:
              MacBook Pro - model: MacBookPro8,1
              1 2.7 GHz Intel Core i7 CPU: 2 cores
              4 GB RAM
    System Software:
              OS X 10.8.1 (12B19) - Uptime: 0 days 3:17
    Disk Information:
              Hitachi HTS545050B9A302 disk0 : (500.11 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 499.25 GB (249.27 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-898 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Kernel Extensions:
              com.avatron.AVExVideo          Version: 1.6.5
              com.logmein.driver.LogMeInSoundDriver          Version: 1.0.0
              com.protech.NoSleep          Version: 1.3.1
              com.avatron.AVExFramebuffer          Version: 1.6.5
    Problem System Launch Daemons:
                     [failed] com.apple.xprotectupdater.plist
    Problem System Launch Agents:
                     [failed] com.apple.afpstat.plist
                     [failed] com.apple.printtool.agent.plist
    Launch Daemons:
                     [loaded] com.adobe.fpsaud.plist
                     [loaded] com.adobe.SwitchBoard.plist
                     [loaded] com.cisco.anyconnect.vpnagentd.plist
                     [loaded] com.crashplan.engine.plist
                     [loaded] com.DesignScience.DSMTTool.plist
                     [loaded] com.google.keystone.daemon.plist
                     [loaded] com.logmein.logmeinserver.plist
                     [loaded] com.logmein.raupdate.plist
                     [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
                 [not loaded] com.adobe.AAM.Updater-1.0.plist
                     [loaded] com.cisco.anyconnect.gui.plist
                     [loaded] com.google.keystone.agent.plist
                     [loaded] com.hp.messagecenter.launcher.plist
                     [loaded] com.logmein.logmeingui.plist
                     [loaded] com.logmein.logmeinguiagent.plist
                 [not loaded] com.logmein.logmeinguiagentatlogin.plist
                     [loaded] com.wacom.pentablet.plist
                     [loaded] com.xerox.scan.workcentre6505.ButtonListenerAgent.plist
    User Launch Agents:
                     [loaded] com.adobe.AAM.Updater-1.0.plist
                     [failed] com.apple.CSConfigDotMacCert-tcheck8@me.com-SharedServices.Agent.plist
                     [loaded] com.google.Chrome.framework.plist
                     [loaded] com.spotify.webhelper.plist
                     [loaded] com.valvesoftware.steamclean.plist
    User Login Items:
              NoSleep
              CheatSheet
              Window Tidy
              Flux
              Caffeine
              CrashPlan menu bar
              Sparrow
              Google Chrome
              Microsoft Word
              Spotify
              Dropbox
    3rd Party Preference Panes:
              Air Display Preferences
              PenTablet
              Flash Player
              NoSleep
    Internet Plug-ins:
              AmazonMP3DownloaderPlugin.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              iPhotoPhotocast.plugin
              JavaAppletPlugin.plugin
              LogMeIn.plugin
              LogMeInSafari32.plugin
              LogMeInSafari64.plugin
              OfficeLiveBrowserPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Silverlight.plugin
              WacomNetscape.plugin
              WacomTabletPlugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Top Processes:
              8.0   %          WindowServer
              7.1   %          coreaudiod
              4.7   %          Spotify
              1.6   %          EtreCheck
              1.0   %          mds
              0.9   %          hidd
              0.7   %          Sparrow
              0.5   %          mdworker
              0.3   %          fontd
              0.2   %          Flux

  • I need to upgrade Snow Leopard to get icloud before my mobileme expires at the end of June.  If I buy Lion, will I be able to upgrade to Mountain Lion free when it comes out?  When is MLion going to be released in UK?

    I am running Snow Leopard and have a Mobile Me account.  My Mobile Me account expires at the end of June.  I have been told that I will need to buy the Lion upgrade to run icloud on my imac, but I am aware that Lion is due to be replaced by Mountain Lion this summer.  I don't want to have to buy two up grades!  Will Mountain Lion be released before my mobile me account expires?  If not and I buy the Lion upgrade, will I be able to upgrade it to Mountain Lion, free, in view of the fact that I will only have had Lion for a very short time and could not avoid this purchase??????

    HI...
    We have no way of knowing exactly when Mountain Lion will be released. Most likely, if you upgrade to Lion now you'll be able to upgrade to Mountain Lion, but the actual minimum requirements are unknown at this time.
    Lion is only $29.99 plus any applicable taxes and fees and available from the App Store, or you can purchase the thumb drive > OS X Lion USB Thumb Drive - Apple Store
    Make sure your Mac meets Lion's requirements.
    Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
    2GB of memory
    OS X v10.6.6 or later (v10.6.8 recommended)
    7GB of available space
    Apple - OS X Lion - Technical specifications
    Read BEFORE upgrading to Lion >  Lion upgrade questions: Apple Support Communities

  • HT201342 How will this benefit me. I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or

    I have been asked to set up an Icloud account by Apple.
    How will having another icloud email benefit me. I have my work email which is all i require, but had to set up a @me account to get email on my Macbook.
    I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or 5 times.
    My notes are duplicated, i have to delete my emails individually on all devices so whenever i put my phone on, all the emails i have deleted at work re-appear on my phone and again the same thing happens on my Macbook pro. I seem to spend all my time deleting emails 3 times.
    Is there something simple in the set up of these that i am missing?
    Any help would be appreciated

    I have been asked to set up an Icloud account by Apple.
    How will having another icloud email benefit me. I have my work email which is all i require, but had to set up a @me account to get email on my Macbook.
    I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or 5 times.
    My notes are duplicated, i have to delete my emails individually on all devices so whenever i put my phone on, all the emails i have deleted at work re-appear on my phone and again the same thing happens on my Macbook pro. I seem to spend all my time deleting emails 3 times.
    Is there something simple in the set up of these that i am missing?
    Any help would be appreciated

  • HT204150 After having upgraded to mountain lion, the application "contacts" doesn't run. I don't see any contact and add new contacts . The application doesn't run

    After having upgraded to mountain lion, why the application "contacts" doesn't run? Why is impossible add a new contact and I don't see old contacts that I can see on my Ipad?

    I have the same problem. I would like to include this information:
    .- A message "error CoreDAVerrorDomain 1" is shown
    .- with other user, in the same MAC I do not have the problem

  • Imovie won't open since upgrade to Mountain Lion

    Just upgraded to Mountain Lion and now Imovie won't open.  It tries, but then shuts down with error message.  Tried repairing disk permissions and rebooting.  Any Help appreciated.

    Earlier this week Apple released an update to iMovie that has fixed this for a lot of people. Are you running version 9.0.7? You can update to it by running Software Update or checking the Updates tab in the Mac App Store. If it's still crashing after the update, this seems to be doing the trick for a bunch of people: http://support.apple.com/kb/TS4319

  • I want to use icloud on my macbook and cant because I am using OSX10.6.8 - I want to upgrade this but I cant upgrade to mountain lion as my mac does not support this - cannot find a way to go to Version 10.7.4 which i understand supports icloud - help

    want to use icloud on my macbook and cant because I am using OSX10.6.8 - I want to upgrade this but I cant upgrade to mountain lion as my mac does not support this - cannot find a way to go to Version 10.7.4 which i understand supports icloud - help to do this please

    If you purchased Lion for your iMac, just log into the Mac App Store from your MacBook using the Apple ID under which you purchased Lion and go to the Purchases page. You will be able to download and install Lion there. 
    searching the internet i found a link to upgrtade to 10.7
    The only place you get get Lion is from the Mac App Store. If you found some other site, that was an illegal copy and almost certainly tied to someone else's Apple ID and hence unusable by you. If the link was just to the Mac App Store, see above.
    As to the problem with synchronization to iCloud, that's not a 10.6 question, so I'd suggest you take up that specific issue in either the Lion or iCloud forums, providing full details, and someone there can probably help you sort things out.
    Regards.

  • HT1349 I was having issued opening documents and I called apple help, they suggested that I upgraded to mountain lion and now my Microsoft word, power point and excel do not work. how can I un install and re install the old version. I need my applications

    10.8.210.8.2
    rocess:         Microsoft PowerPoint [1423]
    Path:            /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
    Identifier:      com.microsoft.Powerpoint
    Version:         14.1.0 (14.1.0)
    Build Info:      Unknown-110310~0
    Code Type:       X86 (Native)
    Parent Process:  launchd [118]
    User ID:         501
    Date/Time:       2013-01-11 23:07:49.777 -0800
    OS Version:      Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Interval Since Last Report:          49824 sec
    Crashes Since Last Report:           21
    Per-App Crashes Since Last Report:   6
    Anonymous UUID:                      51BF0AF4-B2A5-3CC6-8AE5-5AE703F2755E
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    dyld: launch, loading dependent libraries
    Dyld Error Message:
      Library not loaded: @rpath/SmartArt.framework/Versions/14/SmartArt
      Referenced from: /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
      Reason: image not found
    Binary Images:
       0xd8000 -   0xfd0fe7 +com.microsoft.Powerpoint (14.1.0 - 14.1.0) <DCE73116-D730-34FF-1585-3926521A956F> /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
    0x1297000 -  0x12b0ff7 +com.microsoft.mbukernel_framework (14.1.0 - 14.1.0) <A92FB57F-23C8-3928-54A7-1769839A3790> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
    0x12c6000 -  0x2154fef +com.microsoft.officeart (14.1.0 - 14.1.0) <55BCDCBF-4605-0D4C-2D61-9E3989E8F211> /Applications/Microsoft Office 2011/*/OfficeArt.framework/Versions/14/OfficeArt
    0x2411000 -  0x2b7afff +com.microsoft.office_library (14.1.0 - 14.1.0) <DBC2F3ED-8396-EC63-DF29-7B210F989FA8> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
    0x2cd4000 -  0x2ef2ff7 +com.microsoft.mcp (14.1.0 - 14.1.0) <98419278-F21E-17DC-B2AD-A0D551ACD1F2> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
    0x2faf000 -  0x3054ffb +com.microsoft.ole (14.1.0 - 14.1.0) <7E409CD5-7F65-4C6B-18DC-04663216C2A8> /Applications/Microsoft Office 2011/*/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
    0x3075000 -  0x34ecff3 +com.microsoft.chart (14.1.0 - 14.1.0) <7250B005-7CE6-8497-5A06-B257894F5376> /Applications/Microsoft Office 2011/*/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
    0x8fed7000 - 0x8ff09e57  dyld (210.2.3) <23DBDBB1-1D21-342C-AC2A-0E55F27E6A1F> /usr/lib/dyld
    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f21
    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST3500418AS, 500.11 GB
    Serial ATA Device: HL-DT-STDVDRW  GA32N
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

    Welcome to the Apple Support Communities
    I don't know why Apple recommended you to upgrade to Mountain Lion, because it shouldn't solve anything related to your documents.
    As I can see, you are not using the latest Office update, so install 14.2.5 update for free > http://www.microsoft.com/mac/downloads?pid=Mactopia_Office2011&fid=0F4E073F-4FEC -440D-A9BF-1E01EE9E92AD#viewer If you can't install it, install 14.2.3 first

  • I have upgraded from Mountain Lion to Mavericks, since then my Adobe Flash Player don't want to work?

    Hi, can anybody help me please, i have upgraded from Mountain Lion to Mavericks, since then my Adobe flash player don't want to work.
    I clicked on update and downloaded the update from Adobe and installed it.
    Every time i get an error saying - "that this wasn't downloaded from App Store".
    i can not find it in App Store.
    What must i do?

    Try this: in your Utilities folder launch Adobe Flash Player Install Manager and run it to completely uninstall Flash. Then go to http://get.adobe.com/flashplayer/ and download Flash
    Once downloaded, double-click to open it and run the installer. If you get a message saying the file can't be opened, or similar, Control+click or right click and select 'open' and should then be able to proceed to install it.

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