Upgrade to new iOS 5.1.1 (from 4.3.5)

MY wifes iphone was linked to a computer she no longer has. And it is acting up.
I can not (even when logged into her account) copy purchased apps from the iphone to the computer (to prepare a backup for the upgrade). Also, what happens to all the stored mail in & out boxes when I upgrade an iphone to iOS 5.1.1? She uses 4 email accounts. I can not for some reason ´check the "sync e-mail accounts" to create a backup of all of them. When starting to initiate the upgrade it warns that ONLY contacts calendars & text message are preserved but what happens to her complex emails settings and contents??

It is strange. I created a user profile for her on the computer (mac book Pro). Then in iTunes I am logged into her apple-ID account. I have authorised this computer. And actually now I can see the purchases in the itunes store she made meaning I can reload the apps later. (I will not check the "syns apps" because it tells me everthing on the iphone will be replaced with the empty itunes library from the computer) But I can not check the box that says "sync email accounts" (or whatever in english - I use swedish) in order to keep the structure and contents of her emails accounts...

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