Upgrade to OS X 8.2 lost wireless printing capability to Canon MF8380c

I can't believe how difficult it has been to resolve this ... upgraded my MacBook Pro to OS X 8.2 and have now lost my ability to print wirelessly to my Canon MF8380c. I've downloaded updated drivers from the Canon site, didn't help. The computer is not seeing the Canon printer on its own and even when I type in the printer IP address, it doesn't work. Any suggestions? I'm not particularily computer literate - step-by-step instructions very helpful.

That's okay. With Safari being unable to connect I just wanted to check that the Mac and the MF were on the same subnet. So if you can check this, the IP subnet is determined by the subnet mask. If you have a subnet mask of 255.255.255.0, then the first three sets of numbers in your IP address is the subnet and the last number is the network address.
For example, a printer with an IP address of 192.168.0.10 and a subnet mask of 255.255.255.0 has an IP subnet of 192.168.0 and a network address of 10. To print to this printer a computer on the same network would also need an IP subnet of 192.168.0 but a different network address.
So if your Mac and the MF have the same IP subnet but a different IP address then they should be able to communicate with eash other. But I think this may not be the case based on your Safari test, unless the new IP address the printer has is now letting you connect to the internal web page of the MF.
If you can open the MF web page now then open Print & Scan, remove the current MF printer and add again. Note that if you add the printer using IP, you must use the LPD protocol.

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Welcome to the HP Forums jdhs69,
I see by your post that you aren't able to print wirelessly since upgrading to Windows 8.1.
I can help you with this issue.
Is this the Photosmart 5525? How Do I Find My Model Number or Product Number?
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Printing a Network Configuration Page.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer)
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Power cycle the router, computer and printer.
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If you are still unable to print, then run the add printer wizard.
From the start up screen, (tiles menu) type in "Devices and Printers", select settings, click on Devices and Printer,
click on add a printer.
Test the printer.
If the issue persists then uninstall the printer software. Uninstalling the Printer Software.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if that is causing the issue. How To Change Windows 8′s Startup Programs. Click on the start up tab disable all the programs running.
Then download and run the HP Printer Install Wizard for Windows.
Test the printer.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hal,
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Hello All,
I have tried to find a solution to my problem in the other topics/post but i couldn't so I created a new one.
I would be very grateful if anyone can give me a solution or at least an advice.
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Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
A USB cable (used only during installation).
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Exit all applications running on your computer.
Source
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Please let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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Welcome to the HP forum.
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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Upgrade to OS X 8.2 lost wireless printing capability to Canon MF8380c

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