Upgrade to RH 8.0.2.208 on Win7 64bit not possible
Hi folks
I got a new PC at the office which runs on Windows 7 Pro 64bit. I installed RH8 (or rather the Technical Communication Suite 2) and tried to open one of my existing projects. It did no open; instead I got a message that said "The project cannot be opened because it was last edited in a newer version..." and that I should update to that newer version (my message was in German, so the translation might not be accurate). So, I did update (menu "Help / Updates"), installed 2 updates and am on my new computer now on Version 8.0.0.203. Then I tried to open the existing project again ... and was shown the same error message again! So, I compared the version with the one on my old PC (which I can still access by Remote Desktop Connection), and there the RH version was 8.0.2.208 (on a Windows Vista Business 32bit machine)!! So, I restarted my new PC in the hope that this would do some good, but it did not; I just cannot update to that higher version on my new PC. After browsing this forum I found a thread which suggested to try to open the sample projects in the TCS folder, which I did, and that worked; I could open both those sample projects and also generate them. After that, I tried to open one of my existing projects, and ... it opened!! I checked the RH version, and it still shows 8.0.0.203, and when I try to upgrade, I get the message that there are no upgrades available.
I find this a little bit strange; could this be connected with the fact that I'm now working on a 64bit operating system? I made some changes in the existing project and generated it, and this worked perfectly well ... and I hope it stays that way.
So, if anybody has a suggestion regarding the upgrade, it's much appreciated.
Wish you all a wonderful Christmas and a happy and healthy New Year.
Regards from Switzerland
Kurt
Peter, thanks a lot for your quick reply.
I am not sure if I understand you correctly. Do you mean that I uninstall RoboHelp completely, then install it again (or what do you mean by 'Refresh'?) and I should have 8.01, uninstall that again, install it once more and then I should have 8.02.??
This sounds like a lot of work only to get the correct version number ... and, if this is really the way, I think I would skip it as long as I don't experience any problems (like crashes).
So, please let me know if I'm mistaken or not.
Regards,
Kurt
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