Upgrade to Unlimited BT Infinity 1: post-order iss...

A little earlier I accepted an emailed BT offer to upgrade from the Infinity package I have with a monthly limit, to Unlimited BT Infinity 1. Went through the online process, upgrade was confirmed online and now I have two issues.
(1)
The emailed offer clearly stated in one of the terms notes at the bottom (relevant extracts only):
... by invitation only to existing BT Infinity 1 customers signing up to the Unlimited Infinity 1 and Unlimited Weekend Calls package for 12 months. ... At the end of the minimum period of 12 months. ... You must stay on the Unlimited Infinity 1 and Unlimited Weekend Calls package for 12 months and you may not downgrade. ...
HOWEVER, the emailed order confirmation now received has this:
Your contract is for: 18 months. starting on 04 Mar 2013.
Questions:
(a) Why has the contract term I thought I was agreeing to increased from 12 months to 18 months, and who/where do I contact about it?
(b) Why does the new contract term start from 4 March and not now?
(2)
During the ordering process I had to set up a BT ID.
I'm not really sure why, as I already had one -- probably not called a BT ID at the time it was organised as I've had it for donkeys years, but it allows me to log in at BT's pages and see my billing, online usage and so on. Nevertheless and despite this, I "played ball" as there didn't seem to be an option for saying I already had one, or ignoring the step, so created this second ID with a new password, security question etc. Whether it will now replace the older one, or whether I'll now have two, I've no idea. But it said I would receive an email to activate it...
... which I did. Clicked the LINK from there and now in the middle of the activation process online, but really don't know what's going on as I'm being asked to choose a password and security question all over again. I've entered the same ones as I did during the ordering process, but don't know yet if this will be accepted or not, as I've hit a snag a bit further down -- this is what I need help with.
In the section for "Alternative ways of contacting you" there are two fields for a mobile phone number and an alternative email address (from my BT one), plus a radio button for "I don't have alternative contact details".
I don't have a mobile phone but do have an alternate email which I don't mind them having, and NEITHER of these fields was marked with a star meaning it was a required field (as most of the others were), so I filled in the email field and left the mobile one blank. But having completed the rest of the form I clicked to Continue and it won't let me! A red exclamation triangle's now come up against the mobile number box saying "Required field", presumably because I've left it blank. I tried putting in a dash, then n/a , but it won't have it ("Please enter a valid mobile number").
Aaaarrrghh! What do I do? All I can think of is to use the radio button to say I don't have any alternate contact details, but that's illogical when I do (the email addie): it could be helpful for them to have it if ever I can't access my BT mail for some reason.
So any ideas on that one too? Or again, who could I contact to get the ID activated, who could get round this mobile number requirement?
Many thanks.

Thank you, will try the Chat option tomorrow (or rather, considering the time now, later today).
On looking again at the order confirmation it's odd, because that date of 4 March for the contract is there, as copied iin my original post, but I've only just realised it's 2013, not 2014! (and actually early March last year is about when I first changed to Infinity from an ordinary broadband package).
So there is still a contract date/length question, but it's now different! Is it 18 months from last March, or 12 months from now??? Very confusing.
Lower down last night's email are two further dates, although the word "contract" isn't included:
Your new calling plan starts on: 09 Jan 2014
Your broadband starts on: 09 Jan 2014
I'll also try with all the zeros for the mobile number as you suggest (was scratching my head about how I could check it, then the penny dropped... just ring it. Duh!!)
Thanks again.

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