Upgrade to Version 1.2 - Library malfunction

Since the 1.2 version of itunes was installed my library was wiped out. Aslo, when I buy songs on itunes, I get a message that my ipod is not authorized for certain songs. ***

I am not a VM guy either but if you follow the info on the link you should be fine. The tasks that you have outlined are tasks that happen automatically when you run the upgrade procedure. After that process is done, you will have to change the VM settings. So if you have a single ISE node you will need to:
1. Run the upgrade process
2. Power off the VM
3. Adjust in VM Ware:
- Type of OS (Mandatory)
- RAM (Optional) - Check ISE's hardware installation guide
- CPU (Optional) - Check ISE's hardware installation guide
3. Power the VM back on and then test again
If you have a distributed deployment then you will have to follow the instructions for that
The document/link also answers your question about the certificates and license files:
The upgrade process retains licenses and certificates. You do not have to reinstall or reimport them. Cisco ISE, Release 1.2, supports license files with two-node unique device identifiers (UDIs). You can request for a new license with the UDI of both the primary and secondary Administration nodes. See the Cisco Identity Services Engine Hardware Installation Guide for details.
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