Upgrade to WIN8.1 has downgraded software capability on HP Officejet Pro 8600 Plus

Help! I upgraded my pc to WIndows 8.1 (64Bit) and now I do not have an option in the software to scan a TIFF file or any photo format except jpg or pdf.
I upgraded my HP drivers to no availe.
Also, I seem to be able to only access the HP software through the Microsoft groups (big graphic squares on my start screen). I guess these are apps that have dumbed down the software for my all-in-one HP Officejet Pro 8600 Plus ?

Hello,
Please try the below steps..
uninstall the printer software.
Restart the PC
Please download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
Jabzi
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HP Officejet Pro 8600 Plus Scanner Software

Hi,
I'm a big fan of HP products. My last several printers, scanners and computers have all been HP.
I recently purchased the HP Officejet Pro 8600 Plus to replace an older machine with similar capabilities (ADF, duplex printing, etc). The previous machine was also an HP printer.
The problem that I'm having is that the software seems to have been downgraded. The software on my previous machine had the ability to automatically parse pictures laid on the flatbed scanner into individual JPGs. With the software on this machine, it seems that I need to manually crop each image. The options for optimizing each image, by removing scratches, automatically adjusting color, sharpening, etc. are all gone.
I really miss these features. I did find that I had been using a 'Basic' version of the software. I installed the full version and found it slightly different, but it still lacks the automatic image selection and image tweaks that I made such heavy use of.
Is there any way to get these options back?
Thank you,
--MrXmas
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NeonSkeleton,
That is unfortunate. It's a **bleep** nice machine except that the software is really a step backwards.
Is there any way to use the older software from another HP device? The standard microsoft scanner drivers don't do anything towards my need. The network connection seems to be a stumbling block for most of what's out there. I'd be happy to hard-wire via USB if that could get me the software upgrade (the speed over USB is a considerable improvement as well).
If it isn't possible to use another HP driver, do you have any recommendations for 3rd party drivers?
Thanks for your help,
Jim

HP Officejet Pro 8600 Plus suddenly has scan malfunctions

I have an HP Officejet Pro 8600 Plus which has worked fine up to one week ago. Now and for no apparent reason the scan function has decided to work intermittently. Whenever I use the HP software and use the scan option, the scanner starts up and does its pre-check, starts to scan and then either stops halfway or scans the document/picture but then saves a blank file or PDF afterwards.
I have done a semi-full reset on the printer and set it up again. No change. I have completely deinstalled all HP software, rebooted, reinstalled - no change. I have stopped and started services - no change.
This is driving me crazy as I bought the printer less than six months ago and was up to now pleased with it. All other functionality is working correctly. I can copy documents in a few seconds, printing works fine.
Tried to do a firmware update - message received that it is not applicable. Updated HP Software to newest version. No change.
I am using Windows 8.1 64 bit.
I would like to try a full reset, but don't have this option only the semi-full reset, when I access the service menu. If I cannot resolve this, then I am afraid it will be the last HP printer I ever buy as this has really cheesed me off.
Please help!

I don't wish to be the proverbial bearer of ill tidings but....after spending entirely too many hours talking with several HP tech support "technicians" and on HP support chat sessions with other "technicians," I can tell you that, so far, no one at HP has a clue how to solve this problem. Several times tech support used a remote session on my workstation, but after lots of "trial and error" efforts succeded in restoring the scan function only by running the HP Print and Scan Doctor. I have found that the HP Print and Scan Doctor will always restore the scan-to-computer function - it's a nuisance, but so far nothing else will do the job.
When the 8620 quits scanning, sometimes immediately after successfully scanning multiple documents, I find that my router "sees" the HP 8620 and I can successfully ping its IP address. I can even print(!) but the 8620 seems to be oblivious to its network connection for scanning.
Tech support has offered the usual "solutions" like: turn off the 8620 and turn it on again, update thr firmware, reinstall the driver, use an Ethernet or USB connection (which defeats the purpose of Wi-Fi), and even doing what I took to be a "hard" reboot (unplug the 8620 while power is on, wait 60 seconds, hold down the power button for 30 seconds, plug the AIO in while holding the power button). So far no one has suggested re-installing Windows.
Tech support even insisted that the cause of the 8620 failing to maintain its connection to the network was my having the 8620 draw its power through a multiple outlet power strip. Willing to try just about anything short of examining chicken entrails, I now have the same failure to scan with power coming directly from a 20 amp circuit outlet.
There was a time when a short call to HP tech support fixed the rare problems with HP products.

Missing HP Utility (Officejet Pro 8600 Plus); need to reinstall - cannot uninstall printer software

I had to wipe my iMac and resinstall IOS Mavericks (10.9.5). Printer (Officejet Pro 8600 Plus, 9N11g) is working, but will no longer scan (double-clicking icon results in "original item cannot be found") and the HP utility icon on dock is missing, replaced with a "?." I located directions to uninstall printer software so I can reinstall... but there is no longer any HP folder or "HP Uninstaller" on my Mac HD. Neither is there an HP folder within Library/Printers folders. Spotlight search shows no HP or Hewlett-Packard folders on my hard drive.
I have downloaded an "HPPPrinterDrivers3.0.dmg" and "HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg," one of which I'm hoping will contain updated software/drivers to reinstall the printer and hopefully the HP Utility so I can regain scanning function, but I cannot figure out how to remove the current printer software, and I do not know if those are the currect files to use. I understand just deleting the printer will not suffice.
Can anyone provide step-by-step instructions on how to remove the software as well as installation (since I am unclear if I have the correct dmg files)? Thank you.
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Hi,
First I would suggest repairing the disk permissions, then try reinstalling the HP Software.
Follow the steps below to repair the disk permissions:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.
Once you are done, run the HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg file and follow the steps on screen, be sure to select the HP Scan option while installing to get full functionality of the software.
Please try the steps above and let me know the results,
Shlomi
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Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

Just bought a new Officejet Pro 8600 Plus.
The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8). No 8.5x11 option, which is what I want to use most often. (this is from the dropdown options after clicking the "Scan..." button)
Is there something I'm missing? I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
I'm running Mac OS X 10.6.8. I have installed all software and firmware updates I could find. I have my printer's region set to Canada, and bought the machine from a Staples in Canada. Wondering why I can't use any North American size formats?

@Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
@Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it.
Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder. If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan. Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size.
This seems like the most basic function of a scanner! I'm really perplexed by this. I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software. I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
Any other ideas?

OFFICEJET PRO 8600 PLUS HAS POOR QUALITY, BLACK TEXT HAS HORIZONTAL LINES & FADING

I have a Officejet Pro 8600 Plus which is a few months old. It gets light use although I'm a graphic designer working from home.
The problem just started with a very poor print quality. The black text fades in and out, has horizontal lines through it. The color text also has horizontal print qualities.
I replaced all of the color ink cartridges, the black is mostly full.
I have repeatedly run the Align Printhead and Clean Printhead functions on the printer with no improvement.
What can I do at this point? I need the printer function very soon.
I'm on a Mac OS 10.7.5

Hello Brembo50,
Welcome to the HP Support Forums!
Regarding the Officejet pro 8600 not printing a clean crisp black text, the steps you have done are very good attempts to resolve.
When you printed the cleaning, did the characters print clean and crisp? It should look like this:
Please excuse the blurry image and colors should be on the bottom of the page, how ever the above should give you an idea of what it should look like.
Performing the steps in this HP document: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help. It will have you doing steps you have done already, I recommend doing the steps but you could skip the steps you have done already.
Let me know how things look now,
JERENDS
I work on behalf of HP
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Officejet Pro 8600 Plus software

I have the ability to print from the computer so I know the HP printer drivers are functioning. I have also verified that I can initiate a scan from the printer and from the computer using the "HP Scan" icon via the Start menu.
The problem is that I cannot run the HP printer software suite via the shortcut icon on the desktop or via the file icon in the source folder.
The printer is connected via an Ethernet cable to the house network. I have deleted and reinstalled the software suite and when it gets to the point of finding the printer, it fails. When I plugged in the product name it couldn't find it so I used the network address (192.168.1.4 - taken off the Windows Printer Test Page) and it continues the install until it seems to finish. It places the "HP Officejet Pro 8600" icon on my desktop along with its "Shop for Supplies - HP Officejet Pro" icon. If I click on the "Shop for Supplies - HP Officejet Pro" icon, it takes me to the appropriate Shop For Supplies Online entry screen. When I double click on the "HP Officejet Pro 8600" icon, it very briefly gives me the Windows little "working" swirl but does not open the software application.
I tried uninstalled the printer using Windows "Devices and Printers" Control panel, then deleted the HP software using "Programs and Features", then reinstalling everything using new drivers and HP software via their web site. This has not changed any of the symptoms or results.
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Hi GL1800A,
Hope all is well!
One last thing you could try, if you want to, is to go through this guide, HP Single-Function and Multifunction Printers - HP Printer Assistant Opens with a Script Error or in..., and try the patch that is included.
Best of luck!
RnRMusicMan
I work on behalf of HP
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Installation of scanning software on HP Officejet Pro 8600 Plus

My HP 4 in 1 printer is installed in a wireless mode and everything works except when I want to scan something an e-mail it to someone. Please help.

Hello @Haley05 ,
Welcome to the HP forum.
I understand that you are having a problem getting the scan to email feature, on your 8600 plus, to work.
I would like to help.
Are you getting some kind or error message?
Has the scan to email been setup properly?
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Offi...
Aardvark1
I work on behalf of HP
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Needing a 'print preview' capability for HP Officejet Pro 8600 (model N911a)

Please provide a 'print preivew' capability via the HP 'print window' for the 8600 Pro.
I purchased this machine in early April 2014 after the prior printer (photosmart 410) 'threw-up' ink inside the printer. The software with that Photosmart 410, prior (and perhaps some current) HP printers provide a 'print preview' capability.
I have several systems (some Windows Vista; some Win-7). All are current with maintenace (including HP S/W & drivers).
The printer is ethernet-cable connected to a 'switch' and in-turn ethernet-cable connected to a wireless router. Some PCs are also ethernet-cable connected; others are wireless connected.
The ability to do a 'print preview' via the HP S/W is not available on any system (i.e. via the 'print' window or subsequent windows, like 'Properties' or 'Advanced').
While some applications have a print preview capability, not all do. Having that capability via the printer 'window (i.e via HP provide S/W) is necessary - it is useful to make sure formating is proper, allows for subsequent changes if needed, and provides the abiloity to see and select the printing of only some pages.
This issue and request has been raised several times - going back to 2012. Just do a search on the Forum using keywords '8600' and 'preview'. The following are a couple instances:
1) http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/Automatic-print-preview/m-p/1529879...
2) http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/Where-is-Print-Preview/m-p/3299717/...
3) http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/8600-Pro-no-print-preview-Can-I-use...
Jim

Hi DragonflyFairy,
I understand you would like to know how to get the print preview when printing from the internet.
Depending on what browser you are using, you should have the option to do the print preview.
I have provided 3 different browsers with how to get to the print preview.
Internet Explorer: Go to file, print preview and make your adjustments.
Google Chrome: Go to the icon in the top right corner and click the icon with the 3 lines, click print, make your changes.
Firefox: Click on the tab Firefox dropdown and select print, print preview. Change your settings.
If you are missing the print preview, take a peek at these documents to see if it will help.
Unable to print or view the print preview of a webpage in Internet Explorer.
Fix printing problems in Firefox.
How to print websites.
I came across this article that you may want to take a look at, if you are using Google Chrome.
Printing Problem - Will Not Load Print Preview.
Try another browser if you are having the same issue.
What browser are you using?
If you need further assistance, just let me know.
Have a great weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet Pro 8600 Plus: Scan to computer doesn't work with Win8.1 [solved: problem with USB3 Boost]

Since I installed 8.1 (pro), I can't use my 8600 Pro software for scanning to the computer (via USB). It looks like there is no communication with the printer as for the scanning software, but printing works as usual.
Tried to use the HP Printer Assistant: when I click the "Scan a Document or Photo" button, I get a "Scanner Unreachable" message. Also after a restart of the printer.
When I try to scan from Photoshop, the system first finds the printer but then fails to connect to it.
HP Update says that my system is up to date.
HP Print And Scan Doctor 4.2 finds and shows the printer on the Welcome panel and seems to be able to communicate with it, to a point.
It gives me a "Driver error" (sorry if is not called so in English--it takes over my keyboard language, which is French and says "Erreur du pilote") and states that no communication could be established between the scan driver and the printer, and that I should reboot the computer...
So I did and reran the Doctor software, which gave me the very same error message. This time, I clicked "Ignore" and let it do its things. It ran a "Scan Test" twice and indicated that everything was fine or had been repaired. But strangely nothing happened on the printer during those "tests". And at the end, as it offered me to make a scan test myself, I clicked OK and I had the "Scanner Unreachable" error message again.
So I made my scans on an USB key, as I had to do a few times already, and that went very well. But I'd be glad to have that "Scan to computer" function back. How?
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Hi ajmch,
I am sorry to hear that you are still having a scan issue. What antivirus program are you running on the computer? Can you try to scan through Paint and Windows Fax and Scan on the computer? When you run the HP Print and Scan Doctor what error message are you getting?
In this document for Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection are steps for checking the WIA and for checking software.
You can also Use the System File Checker tool to repair missing or corrupted system files that may resolve this issue.
Let me know if this helped.
Thank you,
I worked on behalf of HP.

Officejet Pro 8600 Plus - Windows 8.1 upgrade, Printer Assistant no longer available

Hi, have recently upgraded my operating system from windows 8 to windows 8.1.
Once this upgrade completed, my printer assistant could no longer find the printer.
I un-installed the program, and re-installed the full driver version off the HP website, but after install, i still do not have a printer assistant. I can print, but have no other functions.
If i go into My Computer Printers and Devices, double click on the printer, i am still only given 3 options: 'See whats Printing', 'Customise your printer' and 'Set preferences'. There is no option for 'Printer Assistant'.
I have tried the un-install, install option a couple of times now...and no difference.
Am i ever going to be able to communicate with my printer and scan etc, etc, ever again?
Any help would be greatly appreciated.

Carly_m,
Are you running WIndows 8.1 Pro?
I was an HP employee
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Since upgrading to Yosemite I can't scan wirelessly with Officejet Pro 8600

When I plug USB from printer to macbook pro In can scan and print. But wirelessly I have lost the option to scan.
There is no longer a scan button on the Printer tab.
I have downloaded driver from HP but when i go to install it says not compatible.
I've removed printer and reinstalled it - no good.
Added the same printer again for USB connection and all works fine.
Thanks

Have you tried Applications/Image Capture or VueScan?
VueScan
VueScan FAQ
Network Printer Troubleshooting
If you haven't done so already, try resetting the printing system.
OS X Mavericks: Reset the printing system also Yosemite
Scan – HP in 10.9
Scan Problems HP - Mavericks

My HP Officejet Pro 8600 plus has dual sided printing. It is attached wirelessly thru my airport express. I can find no way to print dual sided using most but not all of my applications. When I go to system pref..printers..and check out any of the options

Previous suggestions said after sys prfs..Printers..I should either open the print queues then go to printer setup then chose driver, or go to options & supplies and then do settings, or in some way click the driver and pick the settings. None of the above provides the answer. I am using os x 10.8.

Make sure the printer driver you're using is the correct one. In System Preferences, Print/Scan, select your printer, and see what it says under "Kind" on the right-hand side. If it's anything other than the exact model of your printer (if it just says Airprint, or Generic something), you need to delete the printer and add it back in using the correct driver. You may have to download the official driver from HP, but it should work automatically.
Other than that, I'm not sure what else to try. The two-sided option should be in the basic printer page for most printers, as far as I know, but you may have to click the "Show Details" button on a print dialog to see it.
Matt

HP Officejet Pro 8600 Plus scanner has become cloudy

I used the scanner to scan hundreds of photos and it was working perfectly throughout.
A couple weeks later I try scan some more and all of a sudden the left edge of my scan is coming out all cloudy.
For example, see http://www.lovettsoftware.com/downloads/hp/cloudy.png
Is there a way to clean, or recalibrate or do anything to fix this or is the scanner toast ?

Thanks for the link to the user guide. I tried all the glass cleaning ideas, but I see no improvement in scan quality.
I switched to a Canon Pixma scanner and the cloud is gone, so I'll go with that for now.
For comparison:
The bad scan from HP Officejet Pro 8600 Plus: http://www.lovettsoftware.com/downloads/hp/scan4.png
The good scan from Canon Pixma: http://www.lovettsoftware.com/downloads/hp/scan8.png
Notice the gray fuzzy tint around the top left edges is gone in the Canon scan.
Feel free to pass this along to your engineers so they can work on designing a scanner that lasts better. I really didn't do that many scans, I did 565 scans, in fact. I would expect the scanner to last a lot longer than that.

Has anyone figured out how to scan from an HP officejet Pro 8600 after upgrading to OS 10.9.4

Has anyone figured out how to scan to a MacBook Pro with 10.9.4 from HP officejet Pro 8600?

iMovie acts as it does, I suspect, because it's so much safer (and easier) to program.
As iMovie is now structured, each clip has a startFrame and an endFrame. They show the starting point and ending point of that clip in its source file. There's only one of each. Simple.
For us to remove a portion of the middle without splitting the clip in two, iMovie would have to allow each clip to have multiple start/end points. So iMovie would have to "remember" that the clip starts playing at frame 100, stops at frame 120, starts again at frame 150, stops at frame 200, and so on. Very complicated.
The amount of data that would be required to undo a change, for example, could become quite large, and be very, very complicated. Lots of opportunity for errors. Imagine what iMovie would have to "remember" if we could remove the middle, added a title to the clip, remove part of the title, then split the clip and applied a slow motion effect to the second part of the split.
This way is simpler, and not all that inconvenient for users, in my opinion. I prefer simple when it adds to reliability.
Karl

Upgrade to WIN8.1 has downgraded software capability on HP Officejet Pro 8600 Plus

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