Upgrade to Windows 10 failed with error 80070714. Please Help!!!

Hi. I hope someone out there can help me!! I have tried numerous times to upgrade my HP Envy 15-K204NA from Windows 8.1 64-bit to Windows 10 Home, but it continues to fail with error code 80070714. I am using Bullguard Premium Protection and have Acronis True Image installed. I have disabled SQL services as suggested by other posts on the internet, but nothing seems to work. When I run the upgrade from a DVD burned from the ISO, it gets to 37% and then fails. Hope you can help. (fingers crossed!!) Chris The Setup Error log file shows: 2015-08-05 16:48:34, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-05 16:48:37, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-05 16:48:49, Error                 CONX   Failed to initialize net class data 800700052015-08-05 16:48:50, Error                 CONX   Failed to get class data from printer 800700572015-08-05 16:49:21, Error                 CONX   Failed to open INF file [tib_mounter.x64.inf] with 0x800700022015-08-05 16:49:21, Error                 CONX   Failed to initialize driver package [tib_mounter.x64.inf]2015-08-05 16:49:21, Error                 CONX   Failed to open INF file [oem46.inf] with 0x800700022015-08-05 16:49:21, Error                 CONX   Failed to initialize driver package [oem46.inf]2015-08-05 16:49:23, Error                 CONX   Failed to open INF file [tib_mounter.x64.inf] with 0x800700022015-08-05 16:49:23, Error                 CONX   Failed to initialize driver package [tib_mounter.x64.inf]2015-08-05 16:49:23, Error                 CONX   Failed to open INF file [oem46.inf] with 0x800700022015-08-05 16:49:23, Error                 CONX   Failed to initialize driver package [oem46.inf]2015-08-05 17:06:14, Error                 SP     RegLoadKeyW failed to mount C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM at SP_HIVE_LOAD_ALIAS_SYSTEM[gle=0x801f0005]
2015-08-05 17:06:14, Error                 SP     SPMountOfflineHive: Can't mount offline hive: C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM. Error: 0x801F0005[gle=0x801f0005]
2015-08-05 17:06:14, Error                 SP     CEnableTelemetryForImage:oExecute: Cannot load the system hive for the offline OS C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS. Error: 0x801F0005[gle=0x801f0005]
2015-08-05 17:06:14, Error                        [SetupHost.exe] ReAgentXMLParser:arseConfigFile (xml file: C:\$WINDOWS.~BT\Sources\SafeOS\ReAgent.xml) returning 0X2
2015-08-05 17:06:19, Error                 SP     Using current time as Recovery Timestamp.
2015-08-05 17:06:22, Error                 SP     Failed to open WinPE DISM session. Error: 0x80070714[gle=0x0000007a]
2015-08-05 17:06:22, Error                 SP     Operation failed: Process Drivers for Migration. Error: 0x80070714[gle=0x000000b7]
2015-08-05 17:06:22, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure!
2015-08-05 17:06:22, Error                 MOUPG  MoSetupPlatform: Using action error code: [0x80070714]
2015-08-05 17:06:22, Error                 MOUPG  CDlpActionDriverMigrate::ExecuteRoutine(544): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CDlpTask::ExecuteAction(3243): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CDlpTask::ExecuteActions(3397): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CDlpTask::Execute(1631): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CSetupManager::ExecuteTask(1953): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CSetupManager::ExecuteTask(1916): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CSetupManager::ExecuteInstallMode(736): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(376): Result = 0x80070714
2015-08-05 17:07:09, Error                 MOUPG  CSetupManager::Execute(222): Result = 0x80070714
2015-08-05 17:07:09, Error                 MOUPG  CSetupHost::Execute(370): Result = 0x80070714
2015-08-05 17:07:12, Error                 MOUPG  CDlpManager::AsyncSerializeDisable(471): Result = 0x80070216

Hi Mumbodog  and thanks for your reply. I have uninstalled Bullguard and tried the upgrade again, but it failed at the same point. I have also removed Acronis True Image and again it failed!! The log file has fewer lines now, so it has helped, but still no upgrade: 2015-08-06 09:16:30, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-06 09:16:33, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-06 09:17:14, Error                 CONX   Failed to initialize net class data 80070005
2015-08-06 09:17:15, Error                 CONX   Failed to get class data from printer 80070057
2015-08-06 09:23:52, Error                 SP     RegLoadKeyW failed to mount C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM at SP_HIVE_LOAD_ALIAS_SYSTEM[gle=0x801f0005]
2015-08-06 09:23:52, Error                 SP     SPMountOfflineHive: Can't mount offline hive: C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM. Error: 0x801F0005[gle=0x801f0005]
2015-08-06 09:23:52, Error                 SP     CEnableTelemetryForImage:oExecute: Cannot load the system hive for the offline OS C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS. Error: 0x801F0005[gle=0x801f0005]
2015-08-06 09:23:52, Error                        [SetupHost.exe] ReAgentXMLParser:arseConfigFile (xml file: C:\$WINDOWS.~BT\Sources\SafeOS\ReAgent.xml) returning 0X2
2015-08-06 09:23:56, Error                 SP     Using current time as Recovery Timestamp.
2015-08-06 09:23:59, Error                 SP     Failed to open WinPE DISM session. Error: 0x80070714[gle=0x0000007a]
2015-08-06 09:23:59, Error                 SP     Operation failed: Process Drivers for Migration. Error: 0x80070714[gle=0x000000b7]
2015-08-06 09:23:59, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure!
2015-08-06 09:23:59, Error                 MOUPG  MoSetupPlatform: Using action error code: [0x80070714]
2015-08-06 09:23:59, Error                 MOUPG  CDlpActionDriverMigrate::ExecuteRoutine(544): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CDlpTask::ExecuteAction(3243): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CDlpTask::ExecuteActions(3397): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CDlpTask::Execute(1631): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CSetupManager::ExecuteTask(1953): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CSetupManager::ExecuteTask(1916): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CSetupManager::ExecuteInstallMode(736): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(376): Result = 0x80070714
2015-08-06 09:24:39, Error                 MOUPG  CSetupManager::Execute(222): Result = 0x80070714
2015-08-06 09:24:39, Error                 MOUPG  CSetupHost::Execute(370): Result = 0x80070714
2015-08-06 09:27:41, Error                 MOUPG  CDlpManager::AsyncSerializeDisable(471): Result = 0x80070216

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    Several suggestions in the links below https://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/windows-81-installation-error-0x80070004/970909c3-e03e-4cd6-ac09-97d3dea3cc62?auth=1 http://superuser.com/questions/666147/why-do-i-get-error-0x80070004-when-trying-to-update-to-windows-8-1-from-windows  

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    Here you have the complete reference for the command
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    [email protected]
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  • Windows 8 backup (Win7 File Recovery system image) creation to NAS device fails with error 0x807800C5

    Hi,
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    Event Log messages:
    Log Name:      Application
    Source:        Microsoft-Windows-Backup
    Date:          13/01/2013 23:14:52
    Event ID:      517
    Task Category: None
    Level:         Error
    Keywords:     
    User:          SYSTEM
    Computer:      Home-Laptop
    Description:
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    Log Name:      Application
    Source:        Windows Backup
    Date:          13/01/2013 23:14:56
    Event ID:      4104
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Home-Laptop
    Description:
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    Hopefully Microsoft will fix the issue with the standard NAS setup with an update in the future, but I don't want to wait for it.
    Thanks again,
    Phil
    Hi Phil,  No I have not had to do this yet, but I see no reason why it shouldn't work as the iSCSI disk looks just like a regular hard disk to the OS. I agree that Microsoft should fix the direct NAS support as the iSCSI approach does have the downside
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  • Windows 7 SP1 x32 bit fail to install Windows SP 1 with error code: 0x80070643/0x800F0829

    Hi All,
    I'm unable to install MS Service Pack 1 in Windows 7 Professional 32 bit, failing with error code: 0x80070643/0x800F0829.
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    3. Install MS SP 1 and fails.
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    https://onedrive.live.com/redir?resid=7627981B9D84362B%211869
    Thanks,

    Hi,
    I suggest you download the full package, and try to install it in Clean boot Mode:
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    http://www.microsoft.com/en-in/download/details.aspx?id=5842
    If the issue still persists, please try following command to repair Windows:
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    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2
    http://support.microsoft.com/kb/2255099
    Kate Li
    TechNet Community Support

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