Upgrade Trial Version - serial numbers??

My Lightroom 5 trial ran out, so I marked the BUYoption when launching, and was sent to adobe where I bought a Lightroom upgrade. I downloaded and installed exactly as it said in the receipt email. But when trying to launch Lightroom I am asked for two serial numbers, the new one, which I have, and the number for the previous version. But I can't seem to find a serial number for my trial version anywhere? Does anyone have an idea on where to look or what to do? Thank You:)

There is no serial number for a trial version. You've apparently purchased an upgrade copy of LR5, which you should only do if you already have an earlier version (e.g. LR4). That's what you're being asked for - the serial number from the previously purchased copy. If you don't have an earlier version then its just not going to work...
You'll need to contact Adobe customer services to sort this out and have to pay for the full version, not the cheaper upgrade version.
M

Similar Messages

  • I cannot activate my upgrade trial version keep saying no prvious registrator version.

    what should I do my order number is 22778926124 How ca n I fix it?
    narong pouimoontree

    dear sir I tried the trial version of Adobe illustrator CS6, and I just have bought the upgrade version for it.When I inserted the licensed key, it keeps saying your licensed is valid, but they could not findany previous version. So, how can I or this licensed key not available for this computer?Do I have to buy the licensed key more?
    Date: Tue, 7 May 2013 01:53:21 -0700
    From: [email protected]
    To: [email protected]
    Subject: I cannot activate my upgrade trial version keep saying no prvious registrator version.
        Re: I cannot activate my upgrade trial version keep saying no prvious registrator version.
        created by Rave in Trial Download & Install FAQ - View the full discussion
    Hi narong, I was no able to find any record with the order number provided.Please let me know from where did you purchase the software, what software you purchased, and if it's an upgrade order did you own any previous qualifying version?If Yes, Make sure you have the old serial number handy in order to activate the upgrade software.Also let me know the exact error message you get.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5296329#5296329
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5296329#5296329
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5296329#5296329. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Trial Download & Install FAQ by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Is it possible to upgrade trial version of CE 7.1 SP3 to SP4?

    Hi
    Is it possible to upgrade trial version of CE 7.1 SP3 to SP4? if I try to follow the upgrade guide the upgrade<id>.exe as well as ceupdatemanagement.exe are not available.
    Please help.

    Look at the bright side, only iOS 5.1.1 and earlier had the older Google Maps App that I find easier to read on the traffic.  It does mean a lot of Apps you can't update, so be careful.  I'm in the same boat.

  • HT3396 Difficult transition from trial version of Numbers to purchased app version - not recognised by existing spreadsheets!

    Having used the trial version of Numbers and then purchasing the app, which has been installed, I can no longer save or print existing spreadsheets as I get a message to say the trial version has ended.  I have tried to register the purchased version but it requires a Marketing Part Number as part of the process which does not appear to be provided either with the app or with any separate e mail confirmingthe purchase.
    How can I get the purchased app version to be recognised by existing spreadsheets??

    Hi Chris,
    There are a number of paths from the trial to a functioning full version of iWork or the individual iWork applications.
    You can purchase a registration number, open one of the applications from the trail, then enter the number to activate the iWork applications and remove the trial restrictions.
    You can uninstall the trial, then reinstall iWork using the retail box version's installation disk.
    You can uninstall the trial, then install the individual applications purchased and downloaded from the Mac app store.
    The sticking point in the second and third path is "You can uninstall..."
    Uninstalling the iWork trial requires removing the iWork folder (and its contents) AND a number of support files created by the iWork applications from your hard drive.
    The most efficient way of doing that is to use an AppleScript written by Yvan Koenig, and available for download from Yvan's Box account. Click the link, then click for_iWork'09 > other_iWork'09 > uninstall iWork '09.zip
    Unpack the .zip file, open the unpacked file in the Script editor, and click Run.
    Then reinstall iWork from the retail box disk, or download and reinstall the individual applications from the Mac app store.
    Regards,
    Barry

  • Upgrade trial version using code from purchased discs?

    I recently purchased the adobe photoshop elements 12 & adobe premiere elements 12 package. When I tried to load the software onto my computer, it wouldn't work. I purchased the software from Amazon and they suggested (before returning the software) that I try downloading the trial versions and use the code from my discs to upgrade to the full version. Is this possible?

    It is worth a try - normally it will work....
    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
    Alternate trial download site:
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

  • PSE and PE (from Dell) launch as trials. Serial numbers received are not accepted.

    I bought Adobe Photoshop Elements/Premiere from Dell .It was download version.When I go to elements editor it opens up adobe window asking to pay for adobe elements or continue on trial version.It will ask for serial No I have Product key= <serial number removed> and Product Code. I can use both of these and it says they are wrong.Please call my cell phone <phone number removed>. Thanks Steve My email=[email protected]

    Here are some important posts:
    Elements 13: Can't find my serial number
    Elements 12: Problem with serial number redemption code process
    Redemption Code Help
    Find your serial number quickly
    Serial number, Redemption, and Product codes | Student & Teacher Editions
    Regards
    Rajshree

  • HT3805 Installation of Aperture 3 on new Macbook Pro, upgraded trial version.

    Can I intstall Aperture 3 on my new macbook pro if I initially installed it on my current macbook pro using the trial version and product key?  The trial version of Aperture 3 is no longer offered on Apple's site.
    Thanks.

    Can you tell me if there is a way to look up my product key?
    You are welcome.
    You see the serial number in the "About" panel on your curent MacBook. In Aperture's main menu bar select: Aperture > About Aperture.
    You should have received the licence key by email, if you unlocked the Trial. Search your mail box, if you still have a copy of the email. I would archive it, in case you ever need a proof of purchase.
    Regards
    Léonie

  • Trial Version Serial Number??

    I have tried 8 times now to download and install the TRIAL
    version of RoboHelp 7 on my PC. Each time it asks me for a serial
    number. I do not get a splash page to select trial version versus
    "I have a serial number" or anything.
    I called "customer service" and the guy I talked to (Jason)
    told me to delete the old files I'd downloaded, restart my
    computer, then sign up with a different email address and try
    again. I tried it and it didn't work. I've now tried 8 different
    email addresses and I'm out. :)
    I am supposed to do a project for work here in the next week
    and it takes longer than that for the regular version to be
    purchased by the powers that be.
    Any other suggestions? Do you have multiple servers from
    which to download and perhaps the download on one of those servers
    only has the "real" version? Is there a URL I can go to directly to
    download the actual trial version? I know it's possible because I
    did it at home.
    Thanks for any help you may be able to give me.
    -Jenn

    Peter:
    THANK YOU! It's nice to know I'm not crazy. That is exactly
    the problem.
    I only wish the people in "customer service" would have told
    me that when I called them to begin with. It would have saved me a
    bottle of Excedrin and many hours of screaming in frustration.
    I am getting RoboHelp 7, but the process takes a long time. I
    was hoping to start contributing sooner, but I guess I won't.
    Notice I had to select a new Nickname for the forum. After
    using 8 different emails to try to get the download to work I've
    forgotten which email goes with which nickname! This will make a
    funny story to tell people when I can view it in hindsight.
    Thanks again! I'll be using your site extensively when I
    finally get RoboHelp 7 installed.
    -Jenn

  • Dreamweaver Serial Number Entry Fails - even trial version, serial screen freezes

    Well, I have Vista Home Premium, and a new hard drive. I
    previously had Dreamweaver CS3 installed, but then had to get a new
    hard drive. So, I downloaded the trial off the website, and the
    install runs fine. I sold my old copy of Dreamweaver, thinking I
    didn't need it. Now, I realize I do need it after all, so I will be
    buying a new license.
    However, when I first load Dreamweaver, and it asks for the
    license or to try the trial, I click try the trial, and "next".
    Well, it just freezes on me, and I have to either end the process,
    or just let it sit there doing nothing. The installation worked
    fine - but it just won't load. I ever tried using a friends serial
    key (ONLY to see if I could get past the initial screen), but it
    froze, too. I'm glad I haven't bought a serial yet - waste of money
    if this won't work.
    On the other hard drive, everything worked just fine, and I
    deactivated and ran the CS3 installer cleanup. The ONLY change from
    then until now is getting a new SATA hard drive, and changing from
    IDE mode to SATA on the bios.
    I have done three or four reformats, and have tried the
    following:
    Plain install, with everything in normal state
    Reformat, install after installing drivers, some software
    Reformat, install with NO drives, except for ethernet
    Reformat, install with all drivers, UAC in Vista left ON
    I'm out of ideas. I'm tried of reinstalling Vista, although
    it does install fast.
    Here's what happens:
    Copy installer from flash drive to hard drive
    Run installer, which extracts itself
    Run real installer, installs fine
    Reboot (in some cases, didn't)
    Open Dreamweaver
    Select free-trial (or, in one case, tried friend's product
    key)
    Click next
    Screen freezes
    Then, I have tried: ending all Adobe processes (bonjour,
    Dreamweaver, licensor, etc), reboot, and try again. Same result
    Just reboot, try again - same result
    Turn off all firewalls, security devices, etc BEFORE
    installing for the first time. Same result.
    Uninstalled, ran CS3 cleaner utility, installed again. Same
    result.
    Again, the ONLY changes are:
    Different hard drive (250GB Seagate 7200.10 SATA, instead of
    160GB Western Digital Caviar IDE).
    So - did the installer off the website change? Does it not
    work now? Does it get stuck on the registration page?
    I have tried Flash and Photoshop, too. Both have the same
    result. What could be conflicting with the licesning service to
    make it freeze like that? Can I manually tell it to go to a trial
    mode, or manually enter in a license key in some file?
    I'm leery of trying a P2P version, which would be an earlier
    version of CS3, because I'm not sure what baggage would come with
    it, nor do I want to end up in court for trying to get Adobe's
    product to work.
    Thanks for any help!

    Hi barbarawhiting,
    Welcome to Adobe forums.
    If Jon's solution does not work, close and reopen the application. You are prompted to enter your serial number.
    Thanks,
    Preran

  • Need help with a activation code for Adobe Acrobat X Standard for my PC,, Don't have older version serial numbers,  threw programs away,  only have Adobe Acrobat X Standard,  need a code to unlock program?

    Need help with a activation code for Adobe Acrobat X Standard for my PC, Don't have older Version of Adobe Acrobat 9, 8 or 7. 

    You don't need to install the older version, you only need the serial number from your original purchase. If you don't have them to hand, did you register? If so, they should be in your Adobe account. If not you really need to contact Adobe, though it isn't clear they will be able to do anything without some proof of purchase etc.

  • I bought a new computer, I install Adobe Acrobat X Standard,  It won't let me activae program because I need an older Vision of Acrobat X Standard Serial Number,  I threw away older version programs,  dont have serial numbers written down,  need a activat

    I need help activating my Adobe Acrobat X Standard for my new PC,  Don't have older version serial numbers, I threw them away,  need an activation code to make it work

    Hi JJ Jones,
    Could you please let me know what is your OS version.
    Are you connected to the internet when trying to activate the software.
    What exactly interrupts your activation process? Do you get any specific message?
    Please refer this KB doc link and follow the instructions for activation.
    Activation & Deactivation Help
    Let me know what happens.
    Regards,
    Anubha

  • I Bought Numbers and Pages but the Trial Versions Open Instead!

    Hello everyone, first time here.
           Sorry if this has been covered before, I couldn't find anything relating to my issue.
         I used the trial version of Numbers and Pages after first purchasing my Macbook last year but later purchased both from the App Store.  If I access a document through Finder it unknowingly opens up the trial version and after editing it the documents won't allow me to save them unless I purchase the programs, which of course I already have.  Whenever I open the application first it seems to work fine.
         How do I delete the demo version or at least get the purchased version to open automatically?  Thank you!

    It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This has changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
    Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip.
    Then reinstall from the DVD or the Mac App Store.

  • I migrated everything from my Snow Leopard iMac to my new Lion iMac and now whenever I launch an Adovbe app like Photoshop the Adobe Manager pops up and wants my serial numbers or to start a trial version. I don't have my CS5 serial

    I migrated everything from my Snow Leopard iMac to my new Lion iMac and now when I launch anything in CS5 like Photoshop the Adobe Manager pops up and wants my serial numbers or to start a trial version. I don't have my CS5 serial numbers but wouldn't they migrate over with everything else?

    but wouldn't they migrate over with everything else?
    Are these PowerPC apps that ran on Rosetta with Snow Leopared?
    If so you need to read these articles...
    Lion upgrade questions and answers:  Apple Support Communities
    What applications are not compatible with Mac OS X 10.7 "Lion"? What upgrade or substitute options are available for common incompatible applications? @ EveryMac.com

  • I had a 30 day trial and i decided to buy the full version. Its asking for 2 serial numbers but i only have 1

    I was using a 30 day trial of the lightroom 5 but decided to buy the full version. When I go to download it, it asks for 2 serial numbers but I only have 1?

    you bought the upgrade version meaning you have a previously purchased lightroom.  after entering your lr5 serial number you're being prompted for that previous version's serial number.
    enter the correct number at the correct time and installation will proceed.
    if you made an error and do not own a previous version, Return, cancel, or exchange an Adobe order

  • Original serial number when upgrading from Trial version

    Hi,
    I just bought LR 5.5 because my Trial version was over. When trying to put in the serial number, it says "This is an upgrade serial number. The serial number for your previous version of Lightroom is also required." I do not have the original serial number. Am I missing something here?
    I had bought Lightroom 5 stand alone and the email I got says I bought following:
    Adobe Photoshop Lightroom 5
    US$79.00
    Upgrade, Mac/Win, English, Download
    Is it not the right version to buy?
    Thanks.

    I am having the same issue now too - I purchased the "Lightroom 5 Standalone perpetual license - Mobile capabilities not included" today and it won't let me register with the serial number I got in the e-mail confirmation because it advised I needed the original product serial number too.  No where in the purchase process of the Stand Alone did it say anything about this being an upgrade.  This is very deceptive by Adobe. Is the Stand Alone product really just an upgrade?  How do I get this resolved?
    Lightroom 5 standalone
    Perpetual license – mobile capabilities not included.
    Lightroom 5 standalone
    Perpetual license – mobile capabilities not included.

Maybe you are looking for

  • File problem with accent / CS4 Mac

    Hi I"m using CS4 on MAC OSX 10.5.7 I have problem with filename containing accents like 'é' For example : I browse for a file called 'testé.xml' using kOpenFileDialogBoss, and then get the resulting IDFile. From this IDFile I get the path in a PMStri

  • Application dock and multiple monitors

    I'm moving my MacBook around quite a bit and hence connect it to a few different monitors. My preferred setup is then to extend the desktop to cover both monitors, and have the external monitor configured in OSX as it is physically placed at the desk

  • SRM PO not created in ECC

    Hi All, We are facing a problem in SRM production system. The PO is created in SRM after approval completion. Now the PO is not creating in ECC prod system. We are getting the following error in SRM EBP. Comm. error checking account assignmt for purc

  • Update Rules gets inactive automatically

    Hello All, After the transport of the Update rules with the related objects to the not modifiable system, everything works fine for some time. But after sometime many update rules gets inactive automatically. We  hav'nt changed the Info provider or t

  • HT2311 itunes will not update

    when installing itunes 10.7 it keeps saying "This software requires Mac OS X version 10.6.8 or later" but i'm running 10.5.8.. why won't it work?