Upgrade won't recognize old serial

i currently have Photoshop CS on my macbook pro and have since bought the upgrade version of CS3. when I go through the process to register the upgrade, it prompts me for my Photoshop CS serial. I have entered that but it does not recognize it and will not let me register my upgrade. any ideas??? i'm starting to get a bit angry that i've spent all this money and can't even use these new features.

Where are you copying the CS serial number from?
You have to use it the serial number as it appears on the Install CD. You cannot the use the serial number that appears on the Splash Screen in in Photoshop CS because that number is deliberately truncated by four digits in order to discourage software pirates.

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