Upgraded 8350i to device software 4.6.1.313 and got many problems
is anybody else having problems with device software 4.6.1.313? i loaded on my 8350i and started having problems including browser crashes one of which caused a device reboot. i downgraded back to 4.6.1.204 and now all is well. what the heck?
Did you remove your media card when upgrading? Incompatible themes/apps can also cause issues and sometimes an error may have occured during the upgrade process so reloading the OS again may help.
Kijana
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8350i rollback to software v4.6.1.204
Hi --i have searched for posts on this--maybe someone has similar experience. We have about 10 blackberry 8350i's. Some were upgraded to v4.6.1.313 and started having problems where they would be talking to someone and it goes automatically to speaker, drops calls, once it goes to speaker you can't turn it off...etc. When we rolled back software to v.204 all was fine. we have many phones on the old version that work with zero problems. HOWEVER now when we've gotten a new or replacement phone with v.313, since there never was a v.204 on that phone, you can't roll it back, or at least no one will help me. I've talked to my sprint rep, blackberry and both say they don't support putting old version on a newer phone and won't tell me if and how I can do it. BUT it solves my problems. Does anyone know a way to put v204 onto a phone that has never had it? If not, does anyone know when the version after v.313 will be out. Ready to move carriers and phones...Thank you.
i believe if you have the current version of desktop manager it will allow you to push the old software to the device.
most service and repair locations for sprint should be able to do this if you cannot.
(i have done it myself) -
Is there a way of updating the device software to a more current version
I have a blackberry pearl, an 8110 pearl and an 8310 curve. want to put the max memory in them , can the device software be updated to higher versions than they currently have in order to support the larger memory cards?
Check with you carrier on availability of updates device OS. Get the update installed in your PC.
Check below steps for OS upgrade -
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Follwoing info on max media capacity by device OS versions -
BlackBerry Device Software Media Card Size Limit
BlackBerry Device Software 4.2.0 Up to 2 GB
BlackBerry Device Software 4.2.1 Up to 4 GB
BlackBerry Device Software 4.2.2 Up to 4 GB
BlackBerry Device Software 4.3.0 Up to 8 GB
BlackBerry Device Software 4.5.0 Up to 8 GB
BlackBerry Device Software 4.5.0.81 and above Up to 16 GB
BlackBerry Device Software 4.6.0 Up to 16 GB
tanzim
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Error 807 When trying to update device software
Hi
I've searched the forums for a solution to this and a few people seem to have the same problem but I cannot find a solution.
I was trying to upgrade the device software on a Curve 8310 and it got to the end and crashed- I now get error 807 on the device which I know means no OS.
I know I need to get a new OS on there but as the device is not recognised by USB can anyone advise how I do it?
Thanks
RichRich, that is likely error "507" if you look closely. It means no Operating System on the device (and since you were in the midst of an upgrade, I bet you know that!).
You should be able to plug your BB back to the USB, open DM and it should recognize and prompt for it. If it doesn't prompt you, open Application Loader and see if you can.
If still not, then you will need a JL_Cmder wipe and load of the OS.
You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
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How to Re-Install your Applications after Updating to BlackBerry Device Software 5.0
If you have recently updated your BlackBerry to BlackBerry Device Software version 5.0 you may have noticed that you are missing some of your applications. The most common reason for this is that the applications are not designed to be run on a BlackBerry using version 5.0 and they are automatically removed during the reload process.
If this has happened to you you will need to follow the steps outlined in one or both of the the following articles:
Applications are removed after upgrading or switching to a BlackBerry smartphone running BlackBerry ... (KB19913)
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Click Solution? for posts that have solved your issue(s)!Hey I tried that before and it work but yesterday I was using my phone while talking to someone so I rest it down on a table then phone screen went black n when I press it it never responded so I need normal procedure by taking out the battery it load up then froze coming to the end of the loading bar it froze again I waited for a while took out the battery waited for 5 minis same thing I waited for 10 minis same thing so I waited 30 minis or more same thing
I left on with froze for the whole night same thing...what else can I do need help ASAP got so many important information on there already missed out and important program this morning because of that -
Reloading Curve 8900 device software
Hi I am having trouble with my Blackberry device software, how do I delete and re intsal the software on my Curve 8900?
Solved!
Go to Solution.Manual device OS upgrade instructions:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
6. remove internet connection to PC and reboot PC.
7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
Enjoy the new OS.
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Error while updating device software
I was trying to update device software using latest ovi suite and suddenly my device stop working.
nowitsnot able to switch on...and while i tried to installing software..i also got 12017 error..
please help me ..my cell is dead nowSorry to know about your problem.. In absense of the knowledge about which Phone do you have, not sure how much this resource will be helpful. If nothing works ( The resets will not work on S40 phone) the ONLY place to get it working again is Nokia Care...
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I tried to upgrade my Iphone 4 software to ios 7.It then got stuck in recovery mode. I tried to work with Itunes but screen said phone was in recovery mode and had to be fixed in order to use itunes. I would like to know how to get in Unstuck without losing my current data, if at all possible. Thanks in advance for your help.
If the phone is in recovery mode, the access to the data is already lost. See this support document to restore your phone. http://support.apple.com/kb/HT1808
IF you did the update via iTunes, the first thing iTunes would have done was to create a backup. Check and if it did, then you can restore to that backup.
Message was edited by: ChrisJ4203 -
Updating Device Software For Torch 9800
Every time I try to update my device software it backs up Ok and the gives me the following message:
An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
I have an internet connection through my desktop. Does it need to connect through my Blackberry device or does my desktop connection suffice.
I would appreciate anyones help with this.Hey col253col253,
Welcome to the BlackBerry Support Community Forums.
Have you tried performing the update through www.blackberry.com/update?
If not, I would suggest trying.
-ViciousFerret
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