Upgraded broadband speed but annoying issue

Since having my broadband speed doubled, everytime i get disconnected it never reconnects at the right speed , usually is around 2000kbs down and 600kbs odd up when it should be around 16100kbs down and 1100kbs up, previously when on an 8mb connection it allways reconnected at the correct speed, keep having to reset router numerous times before it reconnects at the correct speed.

been on holiday, here are my results
DSL Connection
Link Information
Uptime:
0 days, 0:01:39
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,171 / 2,271
Data Transferred (Sent/Received) [KB/KB]:
55.00 / 46.00
Output Power (Up/Down) [dBm]:
11.0 / 0.0
Line Attenuation (Up/Down) [dB]:
10.0 / 19.0
SN Margin (Up/Down) [dB]:
6.5 / 31.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
10 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
111 / 0
HEC Errors (Up/Down):
52 / 0
Line Profile:
Fast
Download Speed
1847 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1847 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2271 Kbps(DOWN-STREAM), 1171 Kbps(UP-STREAM)
IP Profile for your line is - 2003 Kbps
2. Upstream Test: -provides background information.
Upload Speed
920 Kbps
0 Kbps
1171 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 920 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1171 Kbps
Download Speed
1847 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1847 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2271 Kbps(DOWN-STREAM), 1171 Kbps(UP-STREAM)
IP Profile for your line is - 2003 Kbps
2. Upstream Test: -provides background information.
Upload Speed
920 Kbps
0 Kbps
1171 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 920 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1171 Kbps

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I have upgraded to ios7 but the speed is a big issue wat apple is doing now

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Slow broadband speed after exchange upgrade

Hi,
I wonder if anyone can help. My local exchange was 'upgraded' on 14th August, immediately following that my Broadband speed has halved and never recovered, I used to get approx 7Mbps connection speed with a 5.8 ~ 6.3 Mbps down load speed. SInce then and upto now I only get a connection speed of approx 3.3Mbps with a download speed of around 2.8Mbps.
Since we have BT Vision this is now close to the limit of what it requires to work for on demand content.
I have spoken to BT Technical on a number of occasions. At first they told me it was my router (HomeHub V1) and that I could have a new one if a signed up for another 12 months. Since I doubted this and I also had a Home Hub V1.5 router I swapped to this router and it gave the same results! This was on the 7th September.
Since then I have spoken to BT Technical on a number of occasions, always this involves the same path - get asked whether I have tried different microfilter, connection to the main socket blah blah. Then they check the exchange, it comes up with a CC12 ADQ error, they ask BT Wholesale to investigate, BT Wholesale clear the error, BT technical ring back, ask me if speed is any better, tell them no, they say they will reset the line profile, this makes no difference!
If I ring again then we just go round in the same circle again.
Has anyone got any ideas or can someone sort this out, fed up of pointless phone calls at the moment!
Here are the line statistics from the BT Home Hub (V1.5) as things currently stand.:
Hope someone can help,
Thanks
DSL Connection
Link Information
Uptime:
0 days, 13:08:25
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
664 / 3,327
Data Transferred (Sent/Received) [MB/MB]:
11.57 / 62.47
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
8.5 / 18.5
SN Margin (Up/Down) [dB]:
11.0 / 27.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 6
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

Well 12 days later and still no improvement. Changed back to the homehub V1.0 (10 days ago) as the Homehub V1.5 was to unstable and kept dropping connection every few hours.
Spoke to BT technical last Sunday, they agreed to send me a new HomeHub in the end. This has now been lost / stolen during delivery - what a farce. Spoke to BT Technical again last night, went through the same sets of testing same results. Technical this time said I shouldn't have been sent a new homehub anyway as I was not in contract!
Reading through this forum and others it seems that there are a lot of people reporting speed issues (speed halving from original sync/download speed) when exchange has been upgraded to ADSL 2+ and the home hub is V1.0 or V1.5.
The tech i spoke to last night seemed to think it was the homehub but said i wouldn't get another one unless I signed a new contract. Told him there was no way I would sign a new contract when their customer service was so poor and they are unable to resolve problems.
He stated he would reset the I.P. profile. This morning download SNR has shot up to 30db (has got down to 18db) last night and sync speed was lower.
It seems to me that BT know there is an issue with HH V1.0 and V1.5 and ADSL 2+ but rather than send you a new router ask that you sign up to a new contract. This seems partly a ruse just to tie people into another 12 month contract.
My neighbours have the same set up and are experiencing the same problems since the exchange upgrade!

Broadband Speed Issue

Hi,
I am paying for 76mb unlimited broadband and have recently been getting nowhere near that speed. I was getting average of 50mbs after install (happy with that) but recently been averaging 20-30mb max. The speed is not much of an issue for my ussage but annoyed that paying for top package when could be on a lesse package. Is there any reason for the recent speed loss?

I had a similar problem and rang the helpline. I was told that the speed I would ACTUALLY get was limited by various factors, including location, and that 30mb was probably the best I could expect. Consequently I chose to downgrade and save a few quid, with no reduction in speed. Worked for me! (If the speeds do generally improve in the future, yes I might try going back to the top package)

Broadband Speed Issues

I've been having an issue for the last few weeks with my broadband speed, as it has suddenly become very slow. I contacted the BT broadband support and they did some tests on the line and they came back fine. I then moved the connection from the master socket to the test socket re-did the speed test and the results were exactly the same as the master socket. So support seemed to think it maybe something to do with the ADSL filters and are going to send me some new ones. The connection is now back in the master socket.
I've done a phone test using a handset and there did not seem to be any interference on the line. So I googled around and started wondering if I'd been banded. I've recently moved (about 6 weeks ago) from BT broadband option 2 to BT Broadband option 3 which could have coincided with when the problem started, but I'm not 100% sure that this is the case. I was thinking maybe I've been banded since moving to option 3. I've not maintained a steady connection since my move to option 3 as my router is switched off every night. So I've now maintained a steady connection (connected to the master socket) for a over a day however the stats show no sign of improvement. I'm going to maintain this connection for 3 days as suggested in other threads to see if the stats improve. I just thought I would post to see if anybody had any other ideas, any advice would be greatly appreciated.
Download speedachieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 17:05:57
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.7 dB / 13.3 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
53894 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

I've now maintained a connection for over 5 days but still seem to be on a banded profile there does seem to have been some errors and some signal loss but it does not seem to have been enough to have reset the clock. Is there anything else I can do to improve the speed or is it just a case of maintaning a connection until the speed decides to improve?
ADSL line status
Connection information
Line state
Connected
Connection time
6 days, 0:56:25
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 13.4 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
138001 / 0
CRC Errors (Down/Up)
14 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2

Broadband Speed issue(s)

So, i've been having issues with my broadband speed for around a year and you've sent out 7 engineers to "definately this time, no doubt about it Mr. Ritchie fix it this time" ... FINALLY just over a week ago, the issue seemed to be resolved and i was getting acceptable STEADY sppeds of around 3MB. Last night, to my dismay the issue returns AND my phone line is out of order (constant hi-lo tone) though i am getting a slow/intermittant broadband. I called and their answer was, can you guess? "send an engineer!" ... SERIOUSLY???? You'd think the other 7 previously that said the issue was at the exchange would have been enough?? (or am i being unreasonable after almost a year, 7 Engineers and countless hours being re-assured by someone from India that "it will be fixed definately this time, Mr Ritchie, I understand it must be frustrating..." AARGH!!!

So, i missed a call and received this reply...
"I tested your line today and it's showing a sync speed of 2880 kbps with an IP profile of 2500 kbps, so it looks like that has improved since the weekend. I also checked your line and couldn't find a problem with it at the moment.
Were you having some bad weather when this fault occurred? If the fault is intermittent, it may be related to some bad weather if a joint gets wet."
Yes, the line speed is GREAT during the day, but come 5pm it drops dramatically, especially Ping responce in online games!
The line is back up and running (about 30 mins after i posted); there was some heavy rain, but "joints getting wet", don't Cod Liver Oil capsules get rid of that? ;p
The speed was fixed for a couple of weeks (something about changing me to a new card/profile or something) but now it appears to have reverted back to it's old ways ...
rgds,
Kev.

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Re: Broadband speed issues

So - You think that you have a problem.
Compared to the atrocious broadband service which I receive from BT, Your connection is Fast.
Since having my phone line installed 15 months ago, I have spent Hundreds of hours on the phone ( when it works ) listening to machines telling me to wait, because '' Your call is very important to us ''
Twenty-five to Forty-five minutes is the usual waiting time.
When I Do Eventually get through to the Indian Helpline operator, I find that their English is usually rudimentary and, although they do try very hard to help me, they are unable to do so.
After around anywhere between half an hour and Two hours of trying unsuccessfully to help me, they arrange an Engineers Visit to my home.
I have had visits from FOURTEEN ENGINEERS at my home in FIFTEEN MONTHS.
MY BROADBAND SPEED PROBLEM IS CONTINUING. SOMETIMES I HAVE NO CONNECTION AT ALL.
My Download Speed normally varies between 0.01mbps and 1.1mbps. I have, on occasions had 1.4mbps to 2.5mbps, but these occasions are rare, and they only last a day, or two days at best.
All of the ( Very Nice ) BT Engineers have tried their very best to help me.
Some of them were successful, but the improvements which they make don't last.
Luckily, I am retired, so I have the the time available to see the engineers.
I need the broadband for the online shopping, because my nearest local supermarket is 12 miles away.
I used to get angry about the situation, but it just adds even more stress & it doesn't help.
I have become accustomed to paying £21 a month for an awful service.
ANYONE WHO CAN SUGGEST A PERMANENT CURE WILL BE INVITED HOME FOR A FREE LUNCH.....

Hi welcome to this customer to customer self help forum if you read this link provided by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html. And post back the details asked for then we can start to offer you some help and if further help is needed we can help you by putting introduced with the forum moderators who are a small UK based team of trouble shooters
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Safari interface is painfully slow but broadband speed fine

Hi there - for the last few days using the interface on my Safari has been paaaaainfully slow (writing text, changing tab, scrolling etc). However my broadband speed seems fine (8.7MB). Any suggestions for how to fix the interface speed? I have shut down iPhoto and iTunes but no improvement.
Bizarrely writing this right now is working fine but moving between tabs and writing in Gmail are still very slow...
I am not very tech savvy so any simple suggestions would be very much appreciated - thank you!

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Broadband speed issue over the last week

Hi,
Hi All,
For the last 3 years my usual broadband speed is about 4 mbps. I don't have the best quality service where I live and my BT Home hub V2.0 would usually reset itself 2-3 times a week. When it does reset the speed usually drops to around 3 mbps. Resetting the hub manually once i notice the drop usually returns the speed back to normal and everything is fine again.
I noticed about a week ago that the hub had changed from Interleaved to Fast and speeds fluxtuated a bit between 3 - 4.5 mbps. On Monday 21st January I noticed that the speed had dropped to 1,152 mbps and the noise levels were over 20. I tried to manually reset the hub as I normally do but the spped remained the same and the noise levels hadn't dropped back to normal.. I left it for a further day and tried again but it still remained at 1,152 mbps.
My ADSL Statistics after 3 days are:
Connection Information
Line state            Connected
Connection time              3 days, 06:17:41
Downstream      1,152 Kbps
Upstream            808 Kbps
ADSL Settings
VPI/VCI                0/38
Type      PPPoA
Modulation        G.992.5 Annex A
Latency type      Fast
Noise margin (Down/Up)             22.0 dB / 7.3 dB
Line attenuation (Down/Up)      52.5 dB / 29.6 dB
Output power (Down/Up)           5.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)                0 / 0
Loss of Signal (Local/Remote)     0 / 0
Loss of Power (Local/Remote)   0 / 0
FEC Errors (Down/Up)   0 / 1935081
CRC Errors (Down/Up)   35277 / 122648
HEC Errors (Down/Up)   85101 / 0
Error Seconds (Local/Remote)   3312 / 12280
Leaving it for a further 10 hours, nothing has changed:
Connection Information
Line state            Connected
Connection time              3 days, 16:37:05
Downstream      1,152 Kbps
Upstream            808 Kbps
ADSL Settings
VPI/VCI                0/38
Type      PPPoA
Modulation        G.992.5 Annex A
Latency type      Fast
Noise margin (Down/Up)             23.2 dB / 7.9 dB
Line attenuation (Down/Up)      52.5 dB / 29.6 dB
Output power (Down/Up)           5.6 dBm / 1.6 dBm
Loss of Framing (Local/Remote)                0 / 0
Loss of Signal (Local/Remote)     0 / 0
Loss of Power (Local/Remote)   0 / 0
FEC Errors (Down/Up)   0 / 1935081
CRC Errors (Down/Up)   40123 / 122650
HEC Errors (Down/Up)   107586 / 0
Error Seconds (Local/Remote)   3551 / 12282
BT speedtest at the time of the recent ADSL Statistics (3days and 16hrs)
Download speed achieved during the test was - 0.98 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
Upload speed achieved during the test was - 0.67Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
I haven't changed anything, my line is connected directly to the 'old style' master socket and always has been and is about half a metre from the hub so no telephone extension is used.
I can't hear any noise/crackling on the phone line when doing the 1470 17070 test.
I am reluctant to reset the hub again because if the speed stays the same I will then have to start the process again.
Thanks,
Sparky196

That extra wiring will affect your connection speed. Do all of the extensions start from the master socket?
Are you sure you are connected to the actual master socket?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Fed up with speed and connection issues since exch...

Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time          January 25 2012 , 21 : 14 : 25
Version Info
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version          1.0.37-5.15
Hardware Version           V1.0J3
ADSL Modem Code Version        A2pB015c6
ADSL
Type
Status   No Defect
                Downstream      Upstream
Data rate             287         440
Noise margin     32.3        18.6
Output power   14.8        12.7
Attenuation       58.5      28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upstream Test
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved!
Go to Solution.

Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Upgraded broadband speed but annoying issue

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