'Upgraded' but still on plain old ADSL (G.992.1)

I received a service upgrade notice via e-mail way back in January, and on the appointed date my stable ADSL download speed duly increased from about 3 to just under 5 Mbits /sec.
However I notice from my Home Hub 2 Settings page that the connection is still ITU-T G.992.1, so despite an upload noise margin of 23.0 dB, upload speed is stuck at 448 Kbps.
What's happened? Why don't I have ADSL 2 or ADSL 2+?

if you received the email advising your exchange was being upgraded to 21CN in January I would have expected your connection to have been done by now. It does get rolled out in stages but 6 months is longer than I would expect.
try sending email to mods and see if they can help http://bt.custhelp.com/app/contact_email/c/4951
I would suggest you search the forum for 'upgrade problems' just so you are aware that it does not always go smoothly
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Did you tried any of these basic troubleshooting steps?
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Hi,
I have just added a New Episode to my Podcast ( using Garageband & iWeb, just like before ), at the same time I updated the 'Cover Art'. More glossy, attractive and original image and corrected the category, from just Education to Higher Education.
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I do hope that someone can help and lead me in the right direction.
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Someone else posted about this. Actually, this is the reason why I am searching on here. I have the same exact problem. Mine has not been upgraded yet. But someone else suggested, when you change the image in your feed XML file, try renaming the picture first. It helped someone else. I guess when iTunes searched for a different file name is was finally able to change the image (which seems to be in a cache somewhere in iTunes, even though you host the files).
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A user uploads a new pdf (using Dreamweaver) but still gets the old version back in browser.

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This issue has been reported by other users, but I thought it was user error until it was staring me in the face.
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I was told by someone here (and I can't reproduce it in my office) that I should tell the user to go to Adobe Reader | Edit | Preferences | Internet.
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But I don't see how that would fix it - remember that I deleted the pdf from the internet cache and that didn't solve it.
Thanks,
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I've faced this before too.
I've tried many different approaches but the most reliable way I've ever found of handling it is to rename the new PDF each time (e.g. adding the revision date into the filename) and update the link in the web page to point to the renamed PDF.
Works every time.
Chris C. 1972 wrote:
I was told by someone here (and I can't reproduce it in my office) that I should tell the user to go to Adobe Reader | Edit | Preferences | Internet.
Then tell her to uncheck all three boxes (display in browser, allow fast, and allow speculative)
But I don't see how that would fix it
Nor me.

Dear, Apple Teams, when i try to update my Iphone5 it keep saying your softwear is up to date, but still in the old version and how do i up date to the version 7 ?

Dear Apple Teams
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Hi All,
I have had the your line has been upgraded email ect... so i have been trying to get it to connect at ADSL2+ modulation but no luck so far! I have been on the phone to BT help for ages to which they are sure ADSL2+ is enabled on my line.
I am still in the 10 day period but it has not once tried to coneect at ADSL2+!
Have i got no chance because of line stats or do i need to get hold of the right person at bt to get ADSL2+ sorted.
I have a billion 7800n router so it can do adsl2, adsl2+, g.dmt modulation etc... Best i can get is 2350kbps down and 412kbps up.
Any advice would be greatly received.
Cheers
Dean
ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode G.DMT
Upstream 448
Downstream 2944
SNR Margin(Upstream) 13.0
SNR Margin(Downstream) 3.0
Line Attenuation(Upstream) 31.5
Line Attenuation(Downstream) 63.0
Exchange name: Measham
Exchange code: EMMESHM
Location: Leicestershire East Midlands
Postcode: DE127EG
Maps: Our map | Multimap | Streetmap
Serves (approx): 4,104 residential premises
189 non-residential premises.
Broadband availability overview
ADSL: Yes
SDSL: No
LLU services: Yes
Cable: No
Wireless: No
BT Wholesale information
ADSL status: Enabled as of 26/11/2003
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Not available
21CN WBC status: Enabled
FTTC status: Not available

after getting the email about the upgrade it can be immediate/days/week/months before you are actually upgraded. you can try the uk sales 08007830056 to try and get it quicker but that will probably need you to agree a new contract. you can also try the mods http://bt.custhelp.com/app/contact_email/c/4951
with your attenuation and +2db after 21CN upgrade I will doubt if you get any speed increase but the new 21CN bring a more aggressive system on noise so what was a good line on adslmax is not necessarily a good line on 21CN.
you can check potential speed here remembering to add 2db to your existing 63db for 21CN adsl2
http://www.kitz.co.uk/adsl/max_speed_calc.php
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Doesn't seem right that it might be lost, all my old in and out records, and not viewable ever again in my 'MAIL' aplic.
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Repeat the plus sign +New Mailbox+ command again and again, to create folders (mailboxes) within your previously created folder. Now copy your email as you see fit from your existing account email folders to your +On My Mac+ folders.

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Hi,
As far as I can tell my exchange was upgraded to ADSL2+ back in 2010 yet I still appear to be on a upto 8mbps service.
I was able to accurately check my line length a while back and it's less than 800m. So it's a bit frustrating to be getting slower than achievable speeds.
Is there any chance this can be rectified?

Thanks for the quick response.
I'm not sure this can be fixed without the help of anyone at BT as my QOS/Line Profile will need to be amended.
Will post line stats when I get home.
Connected to NTE5 via x1 filter - this is the only socket in the property
No extension leads or Sky/Alarms etc
Clean dial tone
I have BT Vision
I have recently changed the HH for a netgear as the HH was intermittantly switching off. (which is there may be historic instability).
I don't have a problem with throughput (although it is lower proabably thanks to Vision). It's the Sync rate I have a problem with. I'm about 800m from the Exchange and synched at 8mbps.
I haven't recieved an email from BT about my exchange, I'm going off Sam Knows
ADSL status:Enabled as of 30/06/2001
ADSL Max status:Enabled as of 31/03/2006
SDSL status:Enabled as of 10/07/2005
21CN WBC status:Enabled
FTTC status:2013
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'Upgraded' but still on plain old ADSL (G.992.1)

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