Upgraded Callmanager to 4.1.3sr3 and ICD agents cannot go active

Upgraded PUB and SUB from 4.0.1 to 4.1.3sr3 and now my ICD clients cannot go active. They can log in but get the error "Request to change agent state failed. Unable to change agent state.

Did you run the JTAPI update utility as indicated in the following link?
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_installation_guide_chapter09186a00803f5c3c.html#wp1044748
Hope this helps. If so, please rate the post.
Brandon

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Is this what you downloaded: iTunes 10.7?
When the update fails what if any error report do you get, specifically? Please do this before trying again:
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Hi kiwirudy,
I've had the same problem more than once since I started trying to download my 14 April purchase of OS X Mountain Lion.
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Regards
Nic
Message was edited by: n c h

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If this helps, please rate
www.cisco.com/go/pdihelpdesk

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'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
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Upgraded Callmanager to 4.1.3sr3 and ICD agents cannot go active

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